LESSONLESSON10-110-1GOALSGOALS

Explain the characteristics of Explain the characteristics of successful managers and successful managers and how management styles how management styles vary.vary.

Understand the effects of Understand the effects of cultural differences on a cultural differences on a global workforce.global workforce.

MANAGERS AND CULTURAL DIFFERENCES

Managers in Organizations

Managers are people in charge of organizations and their resources.

Responsible…Help meet

organizational goals…Use resources for

maximum gain…

Management Experience

Do you have management experience???

Due Tomorrow

Make a list of at least10 things you manage.

AndAre you good at each?

Managers in Organizations

Characteristics of managersPossess variety of conceptual,

technical, and interpersonal abilities.

Leadership –the ability to get others to follow.

Strong writing, reading, listening, speaking, and presenting skills.

Managers of Organizations

Characteristics continues…Ability to plan and organize.Solve problemsMake decisionsDelegate responsibly

Maximize

Maximize

Minimize

Minimize

Power or Authority to Control Others

Free-rein Managers

Participative Managers

Autocratic Managers

Use of Power or Authority by Managers

Styles of Managers

How do managers use power or authority?

Autocratic – Managers who centralize power and tell employees what to do.Authoritarian, take full authority, full

responsibility.Use power negatively.Employees feel uninformed, insecure,

afraid.

Styles of Managers

Participative Management Style – Managers who decentralize power and share it with employees.Work together to achieve goals.

Free-Reign Management Style – Managers who avoid the use of power.Employees learn on their own.Can lead to chaos.Use only if employees are disciplined, and

self-motivated.

Maximize

Maximize

Minimize

Minimize

Power or Authority to Control Others

Free-rein Managers

Participative Managers

Autocratic Managers

Use of Power or Authority by Managers

Influences of Cultural DifferencesPeople’s behaviors are shaped by their

cultural backgrounds.Managers must be sensitive to and

respectful of cultural differences.Differences in…

Participation in making decisionsHiring preferencesPermanence of employmentLabor-management relationships

LESSONLESSON10-210-2GOALSGOALS

MANAGEMENT FUNCTIONS AND ORGANIZATION

Describe the basic Describe the basic components of the process components of the process of managing.of managing.

Differentiate among Differentiate among organizational structures organizational structures based on function, product, based on function, product, and geography.and geography.

Process of Managing

Planning and decision makingOrganizing, staffing, and communicatingMotivating and leadingControlling

Planning and Decision Making

Planning relates to setting goals or objectives. (Where do you want to go?)

Weigh advantages and disadvantages, select the best alternative.

Organizing, Staffing, and Communicating

Involves the structure of the business.How business activities function together.Acquiring employees with the knowledge,

skills, and attitudes.Communication is a vital managerial task.

Motivating and Leading

Motivating is to create the desire to achieve.

Internal and External motivators.

Controlling

Controlling is regulating the operations of a business.

Taking preventative and corrective actionsImportant when dealing with money.

Structures of Organization

Organizational Chart – a drawing that shows the structure of the org.Organization by functionOrganization by productOrganization by geography

Product Development

Manager

Manufacturing Manager

Sales ManagerBusiness Affairs

Manager

VP for Production

VP for Customer Service

President

Organization by Function

Shoe DivisionAccessory

DivisionApparel Division

Vice President

President

Organization by Product

North American Operations

Manager

European Operations

Manager

South American Operations

Manager

African Operations

Manager

VP of Northern Division

VP of Southern Division

Chief Executive Officer

Organization by Geography

LESSONLESSON10-310-3GOALSGOALS

THE CHANGING PROCESS OF MANAGEMENT

Discuss factors that affect Discuss factors that affect the levels of management in the levels of management in an organization.an organization.

Describe the four stages Describe the four stages through which a business through which a business passes to reach global passes to reach global status.status.

Explain the differences Explain the differences between management today between management today and the way it is expected to and the way it is expected to be in the future.be in the future.

Levels of Management

Span of control –Front-line managers -Middle managers -Senior managers -Chief executive officer (CEO) -

MiddleManagers

Marketing Info Mgr.

Promotions Manager

Sales Manager

Customer Service Mgr.

SeniorManagers

VP of Distribution

VP of Production

VP of Marketing

VP of Finance VP of HR

CEO President

Front-LineManagers

Dept. C Supervisor

Dept. B Supervisor

Dept. A Supervisor

Span of Control

Continued…

Lines of authority – indicates who is responsible for whom and for what.

Delegation of authority and responsibility.Remember autocratic, participative, and free-

reign managers.Degree of centralization-

Evolution of Organizations and Management

Stage One: Domestic CompanyStage Two: Exporting CompanyStage Three: International CorporationStage Four: Global Corporation

Managing Now and in the Future

Shifts from Domestic to Global

Focus on Teamwork (or Group Force)

Meet needs of diverse groups

Outstanding communication skills