Presentation Slidesto Accompany

Organizational Behavior 10th EditionDon Hellriegel and John W. Slocum, Jr.

Prepared byMichael K. McCuddyValparaiso University

Chapter 1—Learning About Organizational Behavior

Chapter 1: Learning About Organizational Behavior 2

Slide 1.1Objectives for Learning About

Organizational Behavior

Describe the following competencies: Managing self Managing communication Managing diversity Managing ethics Managing across cultures Managing teams Managing change

Explain the framework for learning about organizational behavior

Chapter 1: Learning About Organizational Behavior 3

Slide 1.2The Managing Self Competency

The overall ability to assess your own

strengths and weaknesses, set and pursue

professional and personal goals, balance

work and personal life, and engage in new

learning—including new or modified skills,

behaviors, and attitudes

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Slide 1.3Core Abilities in the

Managing Self Competency

Understanding personality and attitudes Perceiving, appraising, and interpreting

accurately Understanding work-related motivations and

emotions Assessing and establishing developmental, life-

related, and work-related goals Taking responsibility for managing yourself and

your career

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Slide 1.4Five Aspects of a Career

Career success or failure is best determined by

the individual

No absolute career evaluation standards exist

Examine a career subjectively and objectively

Make decisions about occupation and activities

to attain career goals

Consider cultural factors

Chapter 1: Learning About Organizational Behavior 6

Slide 1.5The Managing Communication

Competency

The overall ability to use all the modes of

transmitting, understanding, and receiving

ideas, thoughts, and feelings—verbal,

listening, nonverbal, written, electronic,

and the like—for accurately transferring

and exchanging information and emotions

Chapter 1: Learning About Organizational Behavior 7

Slide 1.6Core Abilities in the Managing Communication Competency

Conveying information, ideas, and emotions to others

Providing constructive feedback to others

Engaging in active listening

Using and interpreting nonverbal communication

Engaging in verbal communication

Engaging in written communication

Using a variety of computer-based information resources

Chapter 1: Learning About Organizational Behavior 8

Slide 1.7The Managing Diversity Competency

The overall ability to value unique individual and

group characteristics, embrace such

characteristics as potential sources of

organizational strength, and appreciate the

uniqueness of each individual; as well as the

ability to help people work effectively together

even though their interests and backgrounds may

be quite diverse

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Slide 1.8Core Abilities in the

Managing Diversity Competency

Fostering an environment of inclusion

Learning from others’ differences

Supporting diversity

Working with others because of their talents and

contributions

Providing leadership in addressing diversity

Applying diversity laws, regulations, and policies

Chapter 1: Learning About Organizational Behavior 10

Slide 1.9Primary and SecondaryCategories of Diversity

Primary categories:

Age, race, ethnicity, gender, physical abilities

and qualities, and sexual and affectional

orientation

Secondary categories:

Education, work experience, income, marital

status, religious beliefs, geographic location,

parental status, and personal styleSource: Adapted from Bradford, S. Fourteen dimensions of diversity: Understanding and appreciating differences in the work place. In J. W. Pfeiffer, 1996 Annual: Volume 2 Consulting. San Diego: Pfeiffer and Associates, 1996, 9-17.

Chapter 1: Learning About Organizational Behavior 11

Slide 1.10The Managing Ethics Competency

The overall ability to incorporate values

and principles that distinguish right from

wrong in making decisions and choosing

behaviors

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Slide 1.11Core Abilities in the Managing

Ethics Competency

Identifying and describing ethical principles

Assessing the importance of ethical issues

Applying laws, regulations, and rules in making

decisions and taking action

Demonstrating dignity and respect for others

Demonstrating honest and open communication

Chapter 1: Learning About Organizational Behavior 13

Slide 1.12The Managing AcrossCultures Competency

The overall ability to recognize and

embrace similarities and differences

among nations and cultures and then

approach key organizational and strategic

issues with an open and curious mind

Chapter 1: Learning About Organizational Behavior 14

Slide 1.13Core Abilities of the ManagingAcross Cultures Competency

Embracing cultural factors that can affect behavior

Appreciating influence of work-related values

Dealing with differences in employees’ values and

attitudes

Communicating in the local language

Dealing with extreme conditions

Utilizing a global mindset

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Slide 1.14Work-Related Values Pertaining to

Managing Across Cultures

Individualism versus collectivism

Low versus high power distance

Low versus high uncertainty avoidance

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Slide 1.15The Managing Teams Competency

The overall ability to develop, support,

facilitate, or lead groups to achieve

organizational goals

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Slide 1.16Core Abilities in the Managing

Teams Competency

Determining use and “fit” of teams Setting clear performance goals Defining responsibilities and tasks Demonstrating accountability for goal

achievement Applying appropriate decision-making methods Resolving conflicts Assessing performance and taking corrective

action as needed

Chapter 1: Learning About Organizational Behavior 18

Slide 1.17 The Managing Change Competency

The overall ability to recognize and

implement needed adaptations or entirely

new transformations in the people, tasks,

strategies, structures, or technologies in

the person’s area of responsibility

Chapter 1: Learning About Organizational Behavior 19

Slide 1.18 Core Abilities in the Managing

Change Competency

Applying the other six competencies in pursuit of

needed changes

Providing leadership of planned change

Diagnosing pressures for and resistance to

change

Applying the systems model and other processes

to facilitate change

Dealing with new knowledge to facilitate change

Manisha Dahiya

Sweet personality

Cute smile

Chocolaty style

Great sense of hummer

Best jockey

Long hairs

Good dressing sense. Chapter 1: Learning About Organizational Behavior 20

Chapter 1: Learning About Organizational Behavior 21