chapter #03
TRANSCRIPT
Attitudes and Job Satisfaction CHAPTER THREE: Organizational Behavior
By: Mohammad Qasim AYAZLecturer, Altaqwa institute of Management Sciences
This Chapter includes
• What Mean by Attitudes?• Main components of Attitudes• Job Satisfaction • Levels of Job Satisfaction• Reward system for employees job satisfaction.• Types of Reward system.• What causes Job Satisfaction?• Satisfied and Dissatisfied employees.
What Mean by Attitudes?
• An attitude is generally defined as the way a person responds to his or her environment, either positively or negatively.
OR
• A predisposition or a tendency to respond positively or negatively towards a certain idea or situation.
Main components of Attitudes
• Experts has pointed out three basic components of attitude. These are :
• (i) Emotional : Emotional components include the feelings of a person about and object. These feeling could be positive, negative or neutral.
• (ii) Informational : The beliefs and information that the individual has about the object are the informational component of attitude.
• (iii) Behavioral : This components of attitude consist of a tendency of an individual to behave in a particular way towards and object.
Job Satisfaction/ Important Factors
• Job satisfaction is the level of pleasure and comfort that employees feel about their work, which can affect performance.
• Important Factors
Typically, five factors can be used to measure and influence job satisfaction:1. Pay or total compensation.2. The work itself.3. Promotion opportunities .4. Relationship with supervisor.5. Interaction and work relationship with coworkers
Levels of Job Satisfaction
• Job satisfaction falls into two levels:
• Affective job satisfaction and cognitive job satisfaction.
1. Affective job satisfaction is a person's emotional feeling about the job as a whole.
2. Cognitive job satisfaction is how satisfied employees feel concerning some aspect of their job, such as pay, hours, or benefits.
Reward system for employees job satisfaction
• Rewards are positive outcomes that are earned as a result of an employee's performance.
• Reward Systemis concerned with the formulation and implementation of strategies and policies that aim to reward individuals within organization fairly, equally and consistently in accordance with their value to the organization.
• Reward Management aims to create and efficiently operate a reward structure for an organization.
Types of Reward system.
• Intrinsic Reward-Intrinsic motivation is internal to the person in that it is something that you have to offer yourself and is driven by personal interest or enjoyment in the work itself. Because intrinsic motivation exists within the individual, achieving it does not depend on others. Some people believe that the most powerful rewards come from inside a person.
• Extrinsic Rewards-Extrinsic motivation is based on tangible rewards, Extrinsic rewards are usually financial in nature, such as a raise in salary, a bonus for reaching some quota or paid time off. However, extrinsic rewards can also be as simple as getting the better office, verbal praise, public recognition or awards, promotions and additional responsibility.
What causes Job Satisfaction
Things that cause you to not hate your Job.
1. Company Policy and Administration2. Relationship with Supervisor3. Work Conditions4. Salary5. Relationship with Peers.6. Personal Life.7. Relationship with Subordinates8. Status9. Security
Motivators things that cause you to like your Job.
1. Achievement2. Recognition3. The work Itself4. Responsibility5. Advancement6. Growth
Satisfied and Dissatisfied employees.
Key points for satisfied employees.
1. Salary (pay).2. Recognition3. Security4. Growth and reward systems.
Key Points for Dissatisfied employees.
5. Underpaid. One of the primary reasons for job dissatisfaction results from companies underpaying workers.
6. Limited Career Growth and Advancement. ...7. Poor Management.8. Poor communication.9. Lack of feedback.