chapter 1 defining a cultural change 1-1. introduction the u. s. has gone through several...
TRANSCRIPT
Chapter 1
Defining a Cultural Change
1-1
Introduction
• The U. S. has gone through several significant changes
• Adapting to circumstances is both normal and vital to our existence
• September 11, 2001
• Attack that would change life forever
• It has affected the way emergency responders do their jobs and the dangers they face
1-2
Life Safety Initiative 1
Define and advocate the need for a cultural change within the fire service relating to safety; incorporating leadership, management, supervision, accountability, and personal responsibility
1-3
Life Safety Initiative 1
CULTURE
• A group of people or an organization
• Values
• Customs
• Traditions
1-4
Life Safety Initiative 1
SAFETY CULTURE
• Fire and emergency services
• Change is imminent
• Terrorism
• Line of duty deaths
Cont.1-5
Life Safety Initiative 1
SAFETY CULTURE
• Do not abandon cultural values
• Incorporate safety
• Other industries
• Will not disrupt operations
• Do jobs more safely
Cont. 1-6
Life Safety Initiative 1
CHANGE
• Weave in theory of risk management
• Resistance
• Balance of progress versus tradition
• Rich history
• Human nature to resist
• Stress from a new theory
1-7
Life Safety Initiative 1
CHANGE MODELS
• Often originates in lower ranks
• Belief in a new concept
• Research, debate, and decision
• Forward thinking
• Dissention dissolves with success
Cont.1-8
Life Safety Initiative 1
CHANGE MODELS
• Types of change
• Reactive
• Proactive
• Fire and EMS generally proactive
• Primary goals
Cont.1-9
Life Safety Initiative 1
CHANGE MODELS
• Changes for safety
• Incident action plan
• Evaluate standard procedures
• Eliminate nonemergency mistakes
• Risk benefit templates
1-10
Life Safety Initiative 1
CHANGE IN THE FIRE SERVICE
• Change is desired
• Change is obligatory
• Cultural change
1-11
Life Safety Initiative 1
LEADERSHIP DURING CHANGE
• Ability to embrace change
• Success excites and motivates others
• Trust
• Follows leaders in careers
• Fear of hidden agendas
• Questions of commitment
Cont. 1-12
Life Safety Initiative 1
LEADERSHIP DURING CHANGE
• Managing change
• Economic impacts
• Social impacts
• Other social impacts
• Political impacts
• Technological impacts
Cont.1-13
Life Safety Initiative 1
LEADERSHIP DURING CHANGE
• Resistance to change
• Natural inclination to resist
• Surfaces as a bad habit
• Personality or ego driven
• Supervisor can reduce
risk of resistance
Cont. 1-14
Life Safety Initiative 1
LEADERSHIP DURING CHANGE
• Changes in the fire service
• 1970’s — EMS
• 1980’s — Hazardous materials response
• 1990’s — Technical rescue, public education
• 2000’s — Terrorism, safety initiatives
• 2010’s — Budget cuts, safety culture
1-15
Life Safety Initiative 1
NEXT POTENTIAL WAVE
• Identify and embrace
• Some industries alter their business models
• Internet
• Small package shippers
• Change process
• Continually evaluated and adjusted
1-16
Life Safety Initiative 1
SAFETY CULTURE
• Presence of a safety culture
• Organizational commitment
• Management involvement
• Employee empowerment
• Reward systems
• Reporting systems
Cont. 1-17
Photography: Brain Fowler Pilot: Mark Makee, Makee insurance
Life Safety Initiative 1
SAFETY CULTURE
• Maintaining it
• Evolution to fire safety
• Tips for creating change
• Creating a safety culture
• Components • No fault management
Cont.1-18
Life Safety Initiative 1
SAFETY CULTURE
• Certification levels
• Awareness level
• Operations level
• Technician level
• Cultural compliance
1-19Courtesy of Lt. Rob Gandee
Summary
• Emergency service organizations must adopt a safety culture
• Leaders who are able to accept and manage change can use it as an opportunity to improve safety
• Leaders can allow the organization to grow• Our job is a dangerous one• Without safety culture, assets are at risk
1-20