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Chapter 1 Chapter 1 Intranets Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies Intranet Budgets Intranet Pilot

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Page 1: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Chapter 1Chapter 1IntranetsIntranets

Chapter Objects

•Intranet Basics

•Intranet Management

•Strategic Intranet

•Intranet Components

•Intranet Technical Decision

•Intranet Policies

•Intranet Budgets

•Intranet Pilot

Page 2: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Intranet BasicsIntranet Basics

Define and Describe an IntranetDefine and Describe an Intranet Understand The Facilities Provided Understand The Facilities Provided

by an Intranetby an Intranet

Page 3: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

We define an intranet to be a network We define an intranet to be a network employing standard intranet protocols such employing standard intranet protocols such as TCP/IPas TCP/IP

Transmission control protocol/ Internet Transmission control protocol/ Internet Protocol Protocol

And HTTP Hypertext Transfer Protocol And HTTP Hypertext Transfer Protocol

To connect a set of clients within an To connect a set of clients within an organization or a group of associated organization or a group of associated clients supporting a community interest.clients supporting a community interest.

The intranet at a corporation was the first The intranet at a corporation was the first commercial intranet to be based on the commercial intranet to be based on the world wide web and to use the HTTP world wide web and to use the HTTP protocol protocol

Page 4: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

to support a group of web browser clients to support a group of web browser clients located in geographically dispersed facilities .located in geographically dispersed facilities .

An organizational intranet provides An organizational intranet provides facilities to :facilities to :

Share information within the organizationShare information within the organization Transfer information between departments or Transfer information between departments or

other entities within the organizationother entities within the organization Make information accessible across geographic Make information accessible across geographic

and organizational boundariesand organizational boundaries Collaborate with other people in the Collaborate with other people in the

organizationorganization Automate internal operational processesAutomate internal operational processes Provide a single user interface to Provide a single user interface to

organizational information resources and toolsorganizational information resources and tools Train and educate individuals within the Train and educate individuals within the

organizationorganization

Page 5: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

With these facilities , an intranet With these facilities , an intranet offers the opportunity for an offers the opportunity for an organization to :organization to :

Provide ready access to information Provide ready access to information needed to make information decisionsneeded to make information decisions

Increase awareness of other projects Increase awareness of other projects happening within the organizationhappening within the organization

Support geographically dispersed Support geographically dispersed individuals and departmentsindividuals and departments

Stay abreast of the latest advances in Stay abreast of the latest advances in fields related to the organizations fields related to the organizations mission mission

Page 6: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

An organization can use these capabilities An organization can use these capabilities to :to :

Imporve the quality of its decisionsImporve the quality of its decisions Expedite decision makingExpedite decision making Eliminate duplication of effortEliminate duplication of effort Improve communication throughout the Improve communication throughout the

organization organization Increase the cohesiveness of the organizationIncrease the cohesiveness of the organization Facilitate collaborative effortsFacilitate collaborative efforts Enhace competitive advantageEnhace competitive advantage Boost morale and increase employee retentionBoost morale and increase employee retention Increase productivity Increase productivity

Page 7: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

With this flexible structure , With this flexible structure , intranets can provide failities to intranets can provide failities to share :share :

Stategic planeStategic plane Budgets and financial analysesBudgets and financial analyses Benefits informationBenefits information Product development documentsProduct development documents Comments on collaborative projectsComments on collaborative projects Competitive analysisCompetitive analysis Data sheetsData sheets Personnel dataPersonnel data

Page 8: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

The intranet can there by support The intranet can there by support intra-organizational efforts in the intra-organizational efforts in the following areas :following areas :

Internal communicationsInternal communications Collaborative and cooperative Collaborative and cooperative

projectsprojects Intellectual capital managementIntellectual capital management Business process reengineeringBusiness process reengineering

Page 9: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

INTRANET MANAGEMENTINTRANET MANAGEMENT Understand management issues Understand management issues

related the adoption of an intranet related the adoption of an intranet throughout your organizationthroughout your organization

Engage management in a discussion Engage management in a discussion of organizational issues related to of organizational issues related to the deployment of an intranet in the deployment of an intranet in your organizationyour organization

Page 10: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Lets consider some interesting statistics about Lets consider some interesting statistics about corporate adoption and acceptance of corporate adoption and acceptance of intranets from major market research firms , intranets from major market research firms , including IDC , forester research , and zone including IDC , forester research , and zone research .research .

More than half of the larger corporations now More than half of the larger corporations now have an intranet in placehave an intranet in place

The majority of corporations are considering The majority of corporations are considering implementing an intranet if they don't have implementing an intranet if they don't have one yet one yet

By 1998 , corporations were spending close to By 1998 , corporations were spending close to $11 billion intranets$11 billion intranets

With intranet expenses accounting for With intranet expenses accounting for approximately one-quarter of the money spent approximately one-quarter of the money spent on web initiatives by U.S. companies , the on web initiatives by U.S. companies , the amount spent on intranets continues to rise .amount spent on intranets continues to rise .

Page 11: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

An intranet is highly distributed and tends to An intranet is highly distributed and tends to support decentralized decision making and support decentralized decision making and control . if your organization has hierarchical control . if your organization has hierarchical management structure in place , an intranet management structure in place , an intranet can serve to break down some of the barriers can serve to break down some of the barriers between management levels , increasing between management levels , increasing communication and making people at each communication and making people at each level more responsible for the success of the level more responsible for the success of the organization .adoption of a corporate intranet organization .adoption of a corporate intranet facilitates A corporations move toward lines of facilitates A corporations move toward lines of business from a centrally controlled vertically business from a centrally controlled vertically integrated business model . with the integrated business model . with the information it needed to operate as separate information it needed to operate as separate profit and loss (P&L) centers , each line of profit and loss (P&L) centers , each line of business could make decisions on a local level business could make decisions on a local level , reporting results to corporate management . , reporting results to corporate management . while BJ started as a decentralized effort , while BJ started as a decentralized effort , control can be shared more easily through control can be shared more easily through communication via the corporate intranet .communication via the corporate intranet .

Page 12: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

STRATEGIC INTRANETSSTRATEGIC INTRANETS Understand how an intranet Understand how an intranet

supports your organization's missionsupports your organization's mission Pose questions in order to design an Pose questions in order to design an

intranet for your organizationintranet for your organization

Page 13: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Intranets can support an organization's Intranets can support an organization's mission by facilitating communication , mission by facilitating communication , enhancing cooperation , and promoting enhancing cooperation , and promoting collaboration . examples of ways in which collaboration . examples of ways in which an intranet can support an organization's an intranet can support an organization's mission include :mission include :

Providing competitive analysis to Providing competitive analysis to marketing so that company can fulfill its marketing so that company can fulfill its mission of remaining the market leader in mission of remaining the market leader in a particular product area.a particular product area.

Supporting the sharing of information and Supporting the sharing of information and case loads in an organization with a case loads in an organization with a mission to offer low-cost community legal mission to offer low-cost community legal services to those in need of legal aid.services to those in need of legal aid.

Page 14: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Let's pose a number of questions for your Let's pose a number of questions for your organization to answer.organization to answer.

How does an intranet support your How does an intranet support your organizational mission ?organizational mission ?

How can an intranet assist your organization in How can an intranet assist your organization in information sharing ?information sharing ?

What data processing function are currently What data processing function are currently performed within the organization ?performed within the organization ?

What additional data processing functions need What additional data processing functions need to be performed within the organization ?to be performed within the organization ?

Which of these functions can be performed on Which of these functions can be performed on application servers on the intranet to distribute application servers on the intranet to distribute the load , improve the user interface , or make the load , improve the user interface , or make the data or application more accessible the data or application more accessible throughout the organization ?throughout the organization ?

How can an intranet streamline your data How can an intranet streamline your data processing operations ?processing operations ?

Page 15: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

INTRANET COMPONENTSINTRANET COMPONENTS Understand the components of an Understand the components of an

intranet intranet Compare the intranet and an Compare the intranet and an

intranetintranet

Page 16: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Web Browser

Web ServerWeb Server Web Server

Application Server

Application Server APICGIJDBC

Driver

Component Transaction

Server

DatabaseDriver

Application Server

Application Server API

Component Transaction

Server

Component Transaction

Server

Component Transaction

Server

DatabaseDriver

Page 17: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

An intranet serves an organization or a An intranet serves an organization or a community of interest and restricts access to community of interest and restricts access to members of the organization or community . members of the organization or community . the intranet is the public network of networks the intranet is the public network of networks and servers connected via IP (intranet and servers connected via IP (intranet protocol) around the would.protocol) around the would.

At A corporation , the intranet supports At A corporation , the intranet supports application processing while the intranet application processing while the intranet public site provides information on the public site provides information on the corporation and products. At BJ , the intranet corporation and products. At BJ , the intranet provides confidential information on product provides confidential information on product development plans and allows access to code development plans and allows access to code under development , while the intranet under development , while the intranet provides access to information released to the provides access to information released to the public.public.

Page 18: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

INTRANET TECHNICAL DECISIONSINTRANET TECHNICAL DECISIONS Pose the technical questions that Pose the technical questions that

need to be answered to formulate need to be answered to formulate your intranet strategyyour intranet strategy

Make technical decisions within your Make technical decisions within your organization regarding your intranet organization regarding your intranet strategy and security requirementsstrategy and security requirements

Page 19: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Let's look first at existing application and information Let's look first at existing application and information systemssystems

What components of an intranet are currently in What components of an intranet are currently in place in the organization ?place in the organization ?

Do all members have web browsers on their desktop Do all members have web browsers on their desktop systems systems

Is connectivity in place for all members of the Is connectivity in place for all members of the organization to access all webs sites on the organization to access all webs sites on the intranet ?intranet ?

Does your organization have existing internal web Does your organization have existing internal web sites ? can existing web servers accommodate sites ? can existing web servers accommodate additional web sites ? can existing web sites additional web sites ? can existing web sites accommodate additional connect ?accommodate additional connect ?

What hardware is available for use within the What hardware is available for use within the intranet ?intranet ?

What software available for use within the intranet?What software available for use within the intranet? Witch existing applications and legacy systems are Witch existing applications and legacy systems are

worth maintaining ?worth maintaining ? Witch of these can be easily connect to the intranet?Witch of these can be easily connect to the intranet?

Page 20: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

deterrence deterrence protections protections detections detections response response

Page 21: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

INTRANET POLICIESINTRANET POLICIES Understand the need for policies Understand the need for policies

governing your intranetgoverning your intranet Develop guidelines and policies for Develop guidelines and policies for

intranet usageintranet usage

Page 22: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

AUP is the acronym for acceptable use policy . AUP is the acronym for acceptable use policy . this policy describes what is allowed and not this policy describes what is allowed and not allowed by your organization regarding the allowed by your organization regarding the use and dissemination of information and use and dissemination of information and documents its important to develop such documents its important to develop such policy regarding the use and dissemination of policy regarding the use and dissemination of information and documents for your information and documents for your organization's organization's

At A corporation there were licensed marketing At A corporation there were licensed marketing databases witch could not be shared with databases witch could not be shared with people out side the company , it was people out side the company , it was important to include a notice in the AUPimportant to include a notice in the AUP

For the intranet that this information was for For the intranet that this information was for internal use only since BJ is a start up venture internal use only since BJ is a start up venture , the AUP for the intranet provides guidelines , the AUP for the intranet provides guidelines for protecting software and project planes for protecting software and project planes that are under development and not ready for that are under development and not ready for release yet .release yet .

Page 23: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

check on confidentiality polices and make check on confidentiality polices and make sure that they apply to documents that’s are sure that they apply to documents that’s are available on your organization's intranet . available on your organization's intranet . develop or updates confidentiality policies develop or updates confidentiality policies with members of your world wide web with members of your world wide web council , so that each group understands council , so that each group understands ramifications of making documents available ramifications of making documents available on your organization's intraneton your organization's intranet

A corporation and BJ both develop polices for A corporation and BJ both develop polices for confidentiality and for internal use in the confidentiality and for internal use in the documents that ware posted to the intranet documents that ware posted to the intranet corporations modeled its intranet polices corporations modeled its intranet polices after its hard copy documents polices while after its hard copy documents polices while BJ develop its document policy along with its BJ develop its document policy along with its intranet and internet polices when the intranet and internet polices when the company was started company was started

Page 24: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

INTRANET BUDGETSINTRANET BUDGETS Understand the cost factors involved Understand the cost factors involved

in the development , deployment , in the development , deployment , and maintenance of an intranet and maintenance of an intranet

Page 25: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Technology – hardware and softwareTechnology – hardware and software ManagementManagement Network securityNetwork security TrainingTraining Learning curveLearning curve Maintenance and updateMaintenance and update DBMS and legacy systems integrationDBMS and legacy systems integration Human resources – headcount and Human resources – headcount and

expertiseexpertise

Page 26: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

INTRANET PILOTINTRANET PILOT Understand a pilot intranet Understand a pilot intranet

deploymentdeployment Understand the reasons for a pilot Understand the reasons for a pilot

projectproject

Page 27: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

Involving users and information providers from Involving users and information providers from the beginning of the planning process is the the beginning of the planning process is the best way to ensure that your system meets best way to ensure that your system meets then needs of both the users and information then needs of both the users and information providers providers

For A corporation it was critical to engage For A corporation it was critical to engage members of various departments in the members of various departments in the development of an intranet pilot the BJ development of an intranet pilot the BJ community is much more comfortable using community is much more comfortable using intranet applications and the main pilot project intranet applications and the main pilot project is the development of the online learning is the development of the online learning software for internal and external deployment , software for internal and external deployment , once again the needs of the user community once again the needs of the user community are the most important factor to consider in are the most important factor to consider in developing , a pilot intranet project developing , a pilot intranet project

Page 28: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

pilot implementation allow organization pilot implementation allow organization to to

build user and management acceptance build user and management acceptance incorporate feedback into their plans incorporate feedback into their plans

and development and development understand costs and resources understand costs and resources

required to maintain and manage and required to maintain and manage and intranetintranet

establish and support a group of trained establish and support a group of trained users and information providers over users and information providers over timetime

Page 29: Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies

The The EndEnd