chapter 1 organization, functions and duties [section 4(1 ... 4 (1)(b) eng 2019.pdf · ive officer...

1

CHAPTER 1

Organization, Functions and Duties

[Section 4(1)(b)(i)]

Particulars of the organization, functions and duties:-

Sl.

No

Name of the

Organization

Address Functions Duties

1 District

Consumer Disputes Redressal

Forum, Hassan

D.C.office

Premisses, Opposite Law Association,

R.C.Road, Hassan

To entertain the

consumer complaints and to give relief provided

under the Act.

The main object and

duty of the District Forum is to redress the consumer

grievances in a speedy manner with

meager cost following summary proceedings.

Sd/-

Asst. Registrar Cum Asst. Administrative Officer,

District Consumer Forum, Hassan

2

CHAPTER 2

Powers and Duties of Officers and Employees

[Section 4(1)(b)(ii)]

Details of the powers and duties of officers and employees of the

authority by designation as follows:

Sl.No. Name of the

office/employee

Designation Allotted

Powers and Duties

1 District

Consumer Disputes Redressal

Forum, Hassan

Hon’ble

President

A person who is, or has been or

is qualified to be a District Judge, who shall be the President of the District Forum

under section 10(1)(a) of the C.P. Act.

The President of the District Forum shall discharge the

quasi judicial work under Section 11,12,13,14, 25 & 27 of the Consumer Protection Act,

1986.

The President of the District Forum shall exercise the Financial powers vested to the

Divisional level Officers. The post of President is a tenure post for period of 5 years from

the date of appointment or up to the age of 65 years

whichever is earlier.

2 --As above--- Hon’ble

Members:-

Two members, one of whom

shall be woman who shall be appointed as per section 10(1)(b) of the C.P. Act.

The members of the District Forum shall discharge the

quasi judicial work along with the President of the District Forum, under sec.11,12,13, 14,

25 & 27 of the C.P. Act.

The posts of members are tenure posts for period of 5

3

years from the date of

appointment or up to the age of 65 years whichever is earlier.

3 --As above--- Asst. Registrar

cum Asst.Administrat

ive Officer

The Assistant Registrar cum Assistant Administrative Officer is to discharge the duties of

drawing and disbursing officer.

The Asst. Registrar cum Asst.

Administrative Officer is to carry out the direction issued

by the President as well as the District Forum Bench.

4 --As above--- Sheristedar:-

Sheristedar is nothing but Manager of the office. The

Sheristedar shall discharge the work of over all Supervision of the work, receiving complaints

and posting, preparing statements, pay bills and other

work entrusted by the President of the District forum and Asst. Registrar of the

District Forum.

5 --As above--- Stenographers:-

The Stenographers shall

discharge the duties of taking dictation of judgments at court hall and chambers of the

President and Members of the District Forum.

Transcription work through computer, recording deposition

at court hall through computer and any other work entrusted by the

President, Members, Asst. Registrar cum Assistant

Administrative Officer.

6 --As above--- First Division Assistant :-

The First Division Assistant shall discharge the duties of the Bench clerk, Pending Clerk

and any other work Entrusted by the District Forum

4

7 --As above--- Second Division

Assistant

The Second Division Assistant

shall discharge the duties of Inward and outward, indexing of disposed files, record keeper,

librarian and any other work entrusted by the President of the District Forum

8 --As above--- Driver:- (post

vacant)

One Driver is attached to the President of the District

Consumer Forum, Hassan to drive the vehicle

9 --As above--- Group-D

One Peon is attached to the President of the District Forum and court hall. One Peon is

attached to the Office of the District Forum.

One Peon is to do the work of night watchman or any other

work entrusted by the President of the District Forum.

Sd/-



5

CHAPTER 3

Procedure followed in Decision-making Process

[(Section 4(1)(b)(iii)]

Describe the procedure followed in decision-making by the public authority

(Deputy Commissioner Officer)

Activity Description Decision making process Designation of final

decision authority

--------

Sd/-



6

CHAPTER 4

Norms set for the Discharge of Functions

[Section 4(1)(b)(iv)]

Details of the norms/standards set by the public authority for the discharge of its

functions/delivery of services.

Sl.

No.

Function/Service Norms

standards of

performance

set

Time frame Reference document

prescribing the norms

(Citizen’s Charter, Service

Chapter etc)

1 The main

object and duty of the

Hassan

District Forum is to redress

the consumer grievances in

a speedy

manner with meager cost

Adjudging as

per pleadings, evidence and documents

provided by the parties

As per the

C.P.Act section 13(3)(A) is 3

months, if its

requires analysis

within 5 months.

Published in

http://kscdrc.kar.nic.in and

www.confonet.nic.in

website

Sd/-



http://kscdrc.kar.nic.in/

http://www.confonet.nic.in/

7

CHAPTER 5

Rules, Regulations, Instructions, Manual and Records, for discharging Functions

List and gist of rules, regulations, instructions, manuals and records, held by

public authority or under its control or used by its employees for discharging

functions

[Section 4(1)(b)(v) & (vi)]

1. The Consumer Protection Act, 1986

2. Central Consumer Protection Rules 1987

3. The Karnataka Consumer Protection Rules 1988

4. The Consumer Protection Regulations 2005

Sd/-



8

CHAPTER 6

Categories of Documents held by the Public Authority

Under its Control

[Section 4(1)(b)v(i)]

The information about the official documents held by the public authority or

under its control.

1. Inward Register

2. Salary Register

3. Outward Register

4. Attendance Register

5. Leave Register

6. Furniture Register

7. Cash Book Register

8. D.C. Bill Register

9. Token Register

10. Stationary Register

11. Record Room Register

12. Library Register

13. RTI Fee Register

14. Salary deduction Register

15. Complaint Fee (D.D) Register

16. T.A Bill Register

17. Consumer Legal Aid A/c & Other Penalties Register

18. Administration Register

Sd/-



9

CHAPTER 7

Arrangement for Consultation with, or representation by, the Members of the

Public in relation to the Formulation of Policy or Implementation thereof

[Section 4(1)(b)viii]

Arrangements by the public authority to seek consultation/participation of

public or its representatives for formulation and implementation of policies.

Sl.No. Function/Service Arrangements

for

consultation

with or

representation

of public in

relation with

policy

formulation

Arrangements for

consultation with or

representation of public in

relations with policy

implementation

Karnataka State Consumer Disputes Redressal Commission and District Forum which are constituted under the provisions of the

Consumer Protection Act, 1986. Only the Consumers and the person who has sustained deficiency of service can approach these services of

these forums.

Sd/-



10

CHAPTER 8

Boards, Councils, Committees and other Bodies

constituted as part of Public Authority.

[Section 4(1)(b)v(iii)]

Information on boards, councils, committees and other bodies related to the

public authority

Name of

Board,

Council

Committee, etc

Composition Powers &

Functions

Whether its Meetings open to

Public/Minutes of its Meetings

accessible for Public

-Nil-

Sd/-



11

CHAPTER 9

Directory of Officers and Employees

[Section 4(1)(b)(ix)]

Information on officers and employees working in different units or offices at

different levels and their contact

Sl.No. Name of the

officers/Employees

Designation Office Address Contact

Number/e-mail

ID

1 Sri. A.Lokeshkumar

President Hassan District Consumer Disputes Redressal Forum,

D.C.office Premisses, Opposite Law Association, R.C.Road, Hassan

08172-266892

2 -Vacant- Member As above 08172-266892

3 Smt.Shanthala B.K

Lady Member As above 08172-266892

4 Smt.Indumathi Bai B.R. Assistant

Registrar-Cum-

Assistant

Administrative

Officer

As above 08172-266892

5 Smt Padma C.S Sheristedar As above 08172-266892

6 Smt Prema Stenographer As above 08172-266892

7 -Vacant- Stenographer As above 08172-266892

8 -Vacant- First Division

Assistant

As above 08172-266892

9 Sri Hemanth Kumar B Second

Division Asst.

As above 08172-266892

11 Smt. J.K.Geetha Group-D As above 08172-266892

13 Sri. Manohar T.C. Group-D As above 08172-266892

14 Smt.R Keshavamurthy Group-D As above 08172-266892

Sd/-



12

CHAPTER 10

Monthly Remuneration received by Officers and Employees, including the

System of Compensation as provided in Regulations

[Section 4(1)(b)(x)]

Information on remuneration and compensation structure for officers and

employees

Sl.No.

Name of the

Officer

Working

Designation Organization Remuneration Per

month

(Provided Pay Scale

only)

1. Sri. A.Lokesh kumar President Hassan District

Consumer

Disputes

Redressal

Forum,

D.C.office

Premisses,

Opposite Law

Association,

R.C.Road,

Hassan

Pay and Allowance as

admissible to a sitting

District Judge Rs.51,550–63,070/-

2. -Vacant- Member As above 15,000/- Honorarium

+

2,000/- Conveyance Allowance

3. Smt.Shanthala B.K

Lady Member As above 15,000/- Honorarium

+

2,000/- Conveyance Allowance

4. Smt. Indumathi Bai B.R. Assistant

Registrar-Cum-

Assistant

Administrative

Officer

As above Rs.43,100–83,900/-

5. Smt Padma C S Sheristedar As above Rs.37,900-70,850

6. Smt Prema Stenographer As above Rs.30,350 –58,250

7. -Vacant- Stenographer As above Rs.27,650 –52,650

8. -Vacant- First Division

Assistant

As above Rs.27,650 –52,650

9. Sri Hemanth Kumar B. Second

Division

Assistant

As above Rs.21,400–42,000

13

10. -Vancant- Driver As above Rs.21,400–42,000

11. Smt. J.K.Geetha Group-D As above Rs.17,000– 28,950

12. Sri Manohar T.C. Group-D As above Rs.17,000– 28,950

13. Smt R Keshavamurthy Group-D As above Rs.17,000– 28,950

Sd/-



14

CHAPTER 11

Budget Allocated to Each Agency including Plans etc.

[Section 4(1)(b)xi]

Information about the details of the plans, programmes and schemes undertaken

by the public authority for each agency.

Agency Plan/Programme/Scheme/

Project/Activity/Purpose

for which budget is

allotted

Proposed

expenditure As

on last year

Expected

Outcomes

Report on

disbursements

made or where

such details are

available(Websi

te, reports,

notice board

etc.,)

-- NIL --

Sd/-



15

CHAPTER 12

Manner of Execution of Subsidy Programmes

[Section 4(1)(b)xii]

1. Describe the activities/programmes/schemes being implemented by the

public authority for which subsidy is provided.

No subsidy programmes provided Hassan District

Consumer Disputes Redressal Forum.

2. Provide information on the nature of subsidy, eligibility criteria for

accessing subsidy and designation of officer competent to grant subsidy

under various programmes/schemes.

Name of the

Programme /

Activity

Nature/Scale

of subsidy

Eligibility

criteria for

grant of

subsidy

Designation of officer

of grant subsidy

- Nil-

3. Describe the manner of execution of the subsidy programme.

Name of the

programme/activity

Application

Procedure

Sanction

procedure

Disbursement

procedure

Not Applicable

Sd/-



16

CHAPTER 13

Particulars of Recipients of Concessions, Permits or Authorization Granted by

the Public Authority

[Section 4(1)(b)xiii]

The names and addresses of recipients of benefits under each

programme/scheme separately

Institutional Beneficiaries

Name of programme/scheme

Sl.No. Name &

Address of

recipient

Institutions

Nature/quantum

of benefit

granted

Date of grant Name &

designation of

granting

authority

Not Applicable

Sd/-



17

CHAPTER 14

Information Available in Electronic Form

[Section 4(1)(b)x(iv)]

The details of information related to the various schemes of the department

which are available in electronic formats.

(Floppy, CD, VCD, Web Site, Internet etc.)

Electronic Description (site

adder/location

where available

etc.,)

Contents or

title

Designation and

address of the custodian

of information held by

whom?

The information of admission, disposal and orders of the cases at the consumer

forums are available in these websites http://kscdrc.kar.nic.in and

www.confonet.nic.in

Sd/-





18

CHAPTER 15

Particulars of facilities available to Citizens for Obtaining Information

[Section 4(1)(b)xv]

The particulars of information dissemination mechanisms in place/facilities

available to the public for accessing of information:

Facility Description(Location of

Facility/Name etc.)

Details of Information made

available

Internet

facility

Web Site.

http://kscdrc.kar.nic.in. and

www.confonet.nic.in

All cases details

Sd/-





19

CHAPTER 16

Names, Designations and other Particulars of Public Information Officers

[Section 4(1)(b)xvi]

The Contact information about the Public Information Officers and

Assistant Public Information Officers designated for various

offices/administrative units and Appellate Authority/Officer(s) for the public

authority in the following format.

Public Information Officer

Sl.

No

Name of the

office/Administrative

Unit

Name of Designation

of PIO

Office

Tel.(Reside

nce Tel.

Fax

E-mail

1 Hassan District Consumer Disputes Redressal

Forum, D.C.office Premisses,

Opposite Law Association, R.C.Road,

Hassan

Smt. Indumathi bai B R Assistant Registrar -Cum Assistant Administrative

Officer

08172-266892

[email protected]

Assistant Public Information Officer

Sl.

No

Name of the


Unit

Name of Designation

of APIO

Office

Tel.(Reside

nce Tel.

Fax

E-mail

1 Hassan District Consumer Disputes Redressal

Forum, D.C.office Premisses,

Opposite Law Association, R.C.Road,

Hassan

Smt.Padma C S Sheristedar

08172-266892

[email protected]

Note: If the Public Information Officer has not given the information within the 30

days of the filing of petition, the applicant can approach the appellate authority to

file the appeal as per the information Act.

20

Appellate Authority

Sl.No. Name of the


Unit

Name of

Designation of

Appellate

Authority

Office

Tel.(Residence

Tel. Fax

E-mail

1 Hassan District Consumer Disputes Redressal Forum,

D.C.office Premisses, Opposite Law Association,

R.C.Road, Hassan

Hon’ble President A.Lokesh Kumar

08172-266892 [email protected]

Sd/-



21

CHAPTER 17

Other Useful Information

[Section 4(1)(b)xvii]

Details of Allotment released for the year 2018

01 Staff Pay and allowances -------- 02 Officers Pay (034) Rs. 20,55,000-00 03 TA (041) Rs. 20,000-00 04 General Expenses (051) Rs. 1,45,000-00 05 Electricity (071) Rs. 30,000-00 06 Transport Expenses (195) Rs. 52,000-00 07 Medical Reimbursement (021) Rs. 15,000-00

----------------------- Total Rs. 23,17,000-00 -----------------------

Sd/-

