The problems encountered in the Ireene’s Cake Shop are the following:

Customer’s orders are hard to find. Lack of brochures which is expensive in the part of the business

handler. Unpaid orders and balances aren’t easily determined. Business location is not located in the city proper. Conflict of information given by the customer.

Different orders are listed in a notebook which gives burden to the part of the owner to check. Expensive brochures which cover different cake types and designs should be provided for different customer to help them in deciding what product they were looking, but through the expensiveness of the said material the owner only has few of it. Unpaid orders and balances are sometimes not determined correctly if it’s already paid by the customer, most probably for dishonest one which forgot nor intentionally don’t pay for their balances. Business location is not thoroughly visible to the map which also not inside the city proper and adds burden to customer and leads to a customer lost. Some orders are from abroad who wants to give a birthday cake to their nieces/nephews or even their children, are sometimes leads to a conflict of information because their relatives wants other cake design which overlapped the first order given from abroad.