chapter 1 redefining character

CHAPTER 1 REDEFINING CHARACTER | ADVANCE ORGANIZER

CHAPTER 1 REDEFINING CHARACTER

1.11.21.3

RESPECTINTEGRITYCOMMITMENT

FOLLOWING THIS LESSON, YOU WILL BE ABLE TO:FOLLOWING THIS LESSON, YOU WILL BE ABLE TO:• Identify aspects of your personal identity worthy

of self-respect• Explain the importance of self-esteem in relating

positively to yourself and others• List behaviors that destroy trust in work relationships


FOLLOWING THIS LESSON, YOU WILL BE ABLE TO:


FOLLOWING THIS LESSON, YOU WILL BE ABLE TO:• Describe the value of making good life choices• Practice strategies for improving career resilience

1.1 RESPECTSELF-RESPECTMUTUAL RESPECTSELF-ESTEEM

CHAPTER 1 REDEFINING CHARACTER | RESPECT


Deeply held, positive feeling experienced when an individual recognizes traits of character, goodness or competence in oneself or others

RESPECT


RESPECTRespect has two distinct, connected dimensions:1. Self-Respect• Respect people have for themselves• People who do not respect themselves cannot truly

respect others2. Mutual Respect• Respect people have for one another• Vital key to success in your career and personal life

• Personal affirmation of one’s own positive traits• Built by paying attention to

what you like about yourself• Represents a “personal value

meter” that signals when you are acting in ways that are consistent with the kind of person you want to be

SELF-RESPECT

CHAPTER 1 REDEFINING CHARACTER | RESPECT | SELF-RESPECT


• Less the result of what we are good at doing and more the result of what we are good at being• Enables us to like ourselves• Begins with a commitment to seeing yourself in

positive ways• Many of the qualities you admire and nurture in yourself

will serve you both at work and in your personal life

SELF-RESPECT


People who build self-respect:• Feel better about themselves, others and life in general• Seek out other positive people• Resist negative influences and steer clear of those who

are stuck in negativity• Expect, accept and embrace change• Make the best of the positives in people and situations

SELF-RESPECT


When you think about the traits described in the R-E-S-P-E-C-T Chart, it becomes clear that personal qualities can spell the difference between success and failure in the salon industry.

RESPECT CHART


RESPECT CHARTQUALITY ACTION

Reliability Fulfills obligations

Enthusiasm Cultivates an optimistic and energetic disposition

Sincerity Acts authentically to benefit others and self

Persistence Turns setbacks into comebacks

Emotional Balance Becomes more aware of and controls emotions

Consideration Considers the feelings and needs of others

Trustworthiness Tells the truth even when it is unpopular to do so

Respect that two people have for one another• Begins with the recognition that each person

has for the other’s positive attributes• Feeds each person’s internal need to feel valued• Remember that you don’t have to like everyone you work with in order for you to respect them

MUTUAL RESPECT

CHAPTER 1 REDEFINING CHARACTER | RESPECT | MUTUAL RESPECT

Four specific strategies to demonstrate respect at work:MUTUAL RESPECT


Be courteous

Be sensitive to other people’s feelings

Be interested in others’ thoughts and opinions

Be considerate of other people’s likes and dislikes

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4.3.

2.


MUTUAL RESPECT DO’S AND DON’TSDO DON’T

• Do look at people when talking to them and when they’re talking to you

• Don’t get distracted or let your eyes wander

• Do compliment others for good work or effort and risk-taking

• Don’t withhold praise in order to feel superior

• Do send thank-you notes • Don’t take the kindness of others for granted

• Do smile at others • Don’t wait for others to smile at you• Do respect other people’s time • Don’t act as if everyone’s schedule

revolves around you



• Do keep your commitments • Don’t assume that nobody notices when you don’t follow through

• Do open doors for others, especially for people who are weak or have their hands full

• Don’t assume that opening doors is old-fashioned or sexist

• Do use appropriate, respectful language

• Don’t assume that foul language is “cool” or acceptable

• Do give your full attention to the task and people at hand

• Don’t leave your cell phone on when interruptions would be disrespectful to those around you (unless necessary for vital communication)



• Do assess every work situation and the effect of your behavior on others

• Don’t eat or chew gum in most work settings, especially when speaking

• Do dress professionally and maintain appropriate personal hygiene

• Don’t dress provocatively or wear strong fragrances

Pride in oneself based on the conviction that one is competent to live a productive and meaningful life, as evaluated by others• Enables you to develop a confident sense of self• Encourages us to improve ourselves

SELF-ESTEEM

CHAPTER 1 REDEFINING CHARACTER | RESPECT | SELF ESTEEM

• Reflects an individual’s ability to demonstrate competence• Results from a combination of the rewards and recognition

society gives for competence in any endeavor and your own beliefs in your abilities and worth

SELF-ESTEEM

CHAPTER 1 REDEFINING CHARACTER | RESPECT | SELF-ESTEEM

CHAPTER 1 REDEFINING CHARACTER | RESPECT | SELF-ESTEEM

SELF-ESTEEMPositive Self-Esteem in Action Negative Self-Esteem in Action

This person:• Shows resilience in the face

of adversity• Smiles a lot; has positive

beliefs about family/society• Displays lots of energy; sets and

accomplishes goals• Forms long-term friendships

This person:• Fears adversity and authority

figures• Smiles rarely; holds limiting beliefs• Tires quickly; avoids setting goals• Tends toward isolation from

others

1.2 INTEGRITYTRUSTLIFE CHOICES

CHAPTER 1 REDEFINING CHARACTER | INTEGRITY

CHAPTER 1 REDEFINING CHARACTER | INTEGRITY

The quality or condition of being complete, unimpaired and sound• Doing the right thing even when it is difficult• Doing what you say you will• People who have it are most

likely to succeed in life

INTEGRITY

The ability to create relationships built upon mutual respect and openness• Requires people to go beyond personal

self-interest and treat each other with respect and honesty• Universal prerequisite to personal and professional success• Opens the door in relating to others

TRUST

CHAPTER 1 REDEFINING CHARACTER | INTEGRITY | TRUST


Five most effective ways to build trust:1. Adhere to standards of ethical behavior2. Communicate in open, honest ways3. Show respect for the ideas and beliefs

of others4. Focus on shared, mutually

beneficial goals5. Do the right thing regardless

of the personal risk

TRUST


Five most effective ways to lose trust:1. Tell half-truths2. Seek personal gain above shared gain3. Withhold important information4. Be closed to ideas of others5. Act inconsistently

TRUST

• The events of our lives, determination of our character and our destination are shaped by the choices we make in life• Success is a reward for good life choices• Friends influence your values, language, goals and how

you spend your time

LIFE CHOICES

CHAPTER 1 REDEFINING CHARACTER | INTEGRITY | LIFE CHOICES

CHAPTER 1 REDEFINING CHARACTER | INTEGRITY | LIFE CHOICES

Blind Spots: negative aspects of our personal makeup or character that we are unaware of but others can often see• Create problems and limit success when left uncorrected• Awareness of limitations is the beginning of

personal improvement

LIFE CHOICES

Has someone spoken to you about a blind spot you have?

Can you think of someone from history who was limited by a blind spot?

1.3 COMMITMENTNEW CHALLENGESSTAYING THE COURSE

CHAPTER 1 REDEFINING CHARACTER | COMMITMENT

CHAPTER 1 REDEFINING CHARACTER | COMMITMENT

Pledge to a course of action• When combined with passion, it:

– Brings joy and meaning to work– Provides the motivation and energy

to put your best foot forward– Makes going beyond the

ordinary possible

COMMITMENT

Talent without passion is limited.Opportunity without commitment is

often unfulfilled.

• Meeting life’s challenges with character and resolve begins with a sense of mastery and confidence• The mark of a person prepared to live life fully is the

ability to focus attention and action long enough to achieve a meaningful goal• Face new challenges with confidence and optimism

NEW CHALLENGES

CHAPTER 1 REDEFINING CHARACTER | COMMITMENT | NEW CHALLENGES

• Resilience: personal capacity to turn setbacks into comebacks; develops over time by solving problems and learning from mistakes• Persistence: staying the course, not giving

up and having a willingness to strive• Flexibility: ability to adapt or respond

to change

STAYING THE COURSE

CHAPTER 1 REDEFINING CHARACTER | COMMITMENT | STAYING THE COURSE

Blueprint for persisting through setbacks:STAYING THE COURSE

CHAPTER 1 REDEFINING CHARACTER | COMMITMENT | STAYING THE COURSE

• Face the problem• Re-state the goal to

be accomplished

• Choose alternative plans

• Re-assert control, commit to action

• Stay the course• Persist through

adversity

• Try again• Re-focus action

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4th2nd

3rd

LESSONS LEARNED

• Building self-respect begins with recognizing personal traits about yourself that you like

• Mutual respect promotes understanding and goodwill• Achieving self-esteem enables individuals to live and

work with confidence and feel better about their ability to accomplish their goals

CHAPTER 1 REDEFINING CHARACTER | LESSONS LEARNED


LESSONS LEARNED

• Behaviors that destroy trust in work relationships include telling half-truths, seeking personal gain above shared gain, withholding important information, being closed to the ideas of others and acting inconsistently

• Making good life choices shapes the events of our lives, determines our character and creates our destiny

• Integrity and personal character influence success by safeguarding against ethical lapses that can destroy a career


LESSONS LEARNED

• New challenges are best met by shaping our inner character to lead vigorous, productive and enjoyable lives

• Learning from mistakes and turning setbacks into comebacks is achieved by recognizing that the person taking the action is the person doing the learning

• Resilience is crucial for career success because it provides the stamina to stay the course by turning setbacks into comebacks


Remember:

Respect, integrity and commitment are personal keys

to success in any profession.

Apply your knowledge to resolvethe situations or actions in the following scenarios

REAL WORLD SCENARIO

CHAPTER 1 REDEFINING CHARACTER | REAL WORLD SCENARIO


1. Mrs. Worthington is a regular client of the salon, but this is the first time that Alisha has seen her for a manicure and pedicure. As Alisha greets her guest and leads her to the nails area, Mrs. Worthington remarks abruptly, “Dear, are you sure you’re ready to work? You look like you just got out of bed.” How should Alisha respond to the guest’s disrespectful comments?

REAL WORLD SCENARIO


a. Alisha should answer back in a similar way, with “attitude” or sarcasm. This will show the client that Alisha is a strong, capable professional and will not allow herself to be disrespected or intimidated.

REAL WORLD SCENARIO


b. Alisha should not take the client’s comments personally. She should give the client the benefit of the doubt and treat the client throughout the service in a concerned, interested and personalized way, believing that she will earn the client’s respect over time.

REAL WORLD SCENARIO


c. Alisha should not respond to the client’s remarks directly. She should try to be pleasant but perform the service with the least amount of effort possible, since it is unlikely Alisha will ever have a good relationship with this client, no matter what she does. Better to save her effort for those clients who are appreciative.

REAL WORLD SCENARIO


d. Alisha should shrug off the disrespectful comments but, after the client leaves, she needs to warn her co-workers that Mrs. Worthington is a rude, difficult client so that everyone will be prepared the next time this client visits the salon.

REAL WORLD SCENARIO


Answer

b. Alisha should not take the client’s comments personally. She should give the client the benefit of the doubt and treat the client throughout the service in a concerned, interested and personalized way, believing that she will earn the client’s respect over time.

REAL WORLD SCENARIO


REAL WORLD SCENARIO2.Margaret is feeling torn. She is a very dedicated and

professional cosmetologist who thoroughly enjoys her job at the salon. Her best friend phoned her tonight and asked her to “call in sick” to work tomorrow so that they could spend the day together at the mall taking advantage of the year’s big sales. Margaret has not taken a day off in almost a year and is feeling guilty that lately she has been putting her career ahead of her friendship. How should Margaret resolve her mixed feelings about spending the day with her friend instead of going to work?


a. Balance in life is important. Margaret should realize that she has been working too hard lately and spend the day with her friend.

REAL WORLD SCENARIO


b. Margaret should be very concerned that she will be caught in a lie if she calls in sick. Margaret should act professionally and go to work as usual, even though she may spend the day with clients a bit distracted and wishing she were at the mall having fun with her friend.

REAL WORLD SCENARIO


c. Margaret is confident that the salon owner recognizes her hard work and dedication. Other salon workers take many more days off than Margaret. Salon owners expect that employees will call in sick occasionally. She should take the day off and go out with her friend. This will be to everyone’s benefit because she will come back to work re-energized the next day.

REAL WORLD SCENARIO


d. Once you’ve lost the trust of co-workers and the salon owner, it is difficult to earn it back. Margaret needs to decide what values are important to her and act accordingly. Margaret could call the salon owner and ask if it would be inconvenient for her to take the day off. If so, she should go to work as usual, enjoy helping her clients look and feel great, and make a definite plan to go out with her friend when they both have time off.

REAL WORLD SCENARIO


Answer

d. Once you’ve lost the trust of co-workers and the salon owner, it is difficult to earn it back. Margaret needs to decide what values are important to her and act accordingly. Margaret could call the salon owner and ask if it would be inconvenient for her to take the day off. If so, she should go to work as usual, enjoy helping her clients look and feel great, and make a definite plan to go out with her friend when they both have time off.

REAL WORLD SCENARIO

chapter 1 redefining character

Documents

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traits of character

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selfrespectrespect people

situations selfrespectchapter

personal qualities

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positive attributesfeeds