chapter 2 business processes, information systems, and information copyright © 2013 pearson...
TRANSCRIPT
Chapter 2
Business Processes, InformationSystems, and Information
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 2-1
Learning Objectives
Q1. What is a business process?Q2. What is an information system?Q3. How do business processes and information systems relate?Q4. What is information?Q5. What factors drive information quality?Q6. How do structured and dynamic processes vary?
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 2-2
What is a business process?
• Sequence of activities for accomplishing a function– Activities are tasks within a business process
• Documenting business processes– Business Process Management Notation (BPMN)• Global standard for documentation
– Roles and Actors– Swimlanes
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What is a business process?• Documenting business processes using BPMN
FIGURE 2-1UniversityIntramuralSports EquipmentCheckout Process
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What is a business process?
• Documenting business processes using BPMN
FIGURE 2-2 Summary of BPMN Symbols
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What is a business process?
• Documenting business processes using BPMN– How much detail is enough?• Avoid ambiguity• Show true complexity and scope
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What is a business process?
• Why do organizations standardize business processes?– Enforce policies– Produce consistent results– Scalable– Reduce risk
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What is an Information System?
• System– Group of components interacting to achieve some
purpose• Information system– Group of components to produce information– Five components• Computer hardware; software; data;
procedures; and people
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What is an Information System?
• Five components of an information system
FIGURE 2-3 Five Components of an Information System
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How do Business Processes and Information System Relate?
• Information Systems in the Context of Business Processes– Five components are integrated into business
processes
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How do Business Processes and Information System Relate?
FIGURE 2-4 Activities that Involve Computer Actors
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How do Business Processes and Information System Relate?
• Five components
FIGURE 2-7 Five Components and Activities
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What is Information?
• Information– Knowledge derived from data– Data presented in a meaningful context– Processed data– A difference that makes a difference
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What is Information?
• Where is Information?– Data is perceived (Obtained)– Information is conceived (Derived)
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What is Information?
• Where is Information?– Knowledge derived from data– Data presented in a meaningful context– Processed data– A difference that makes a difference– Conceived by humans
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What Factors Drive Information Quality?
• Data Factors– Accurate– Timely– Correct granularity– Easy to use
• Human Factors– Knowledge– Criteria
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What Factors Drive Information Quality?
FIGURE 2-12 Factors That Affect Information Quality
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How do groups (Teams) conceive information?• Shared mental apparatus• Perceived data• Conceived information
How Do Structured and Dynamic Processes Vary?
• Structured Processes– Standardized processes– Support day-to-day operations
• Dynamic Processes– Less specific–More adaptive– Intuitive
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How Do Structured and Dynamic Processes Vary?
• Characteristics
FIGURE 2-14 Differences Between Structured and Dynamic Processes
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IN F O R M A T IO N S Y S T E M S F R A M E W O R K
Opera tionsDa ta
Managem en tDa ta
P lann ingDa ta
Extrac tSys tem
Exte rna lDa ta
Extrac tSys tem
ExecutivesE IS
M IS
TPS(DP)
DSS
ExpSys
Pol.DSS
OASManagers
SupervisorsW orkers
DataO riented
ModelO rien ted
CommunicationO riented
Ethics Guide
• Egocentric Versus Empathetic Thinking–Which one are you?– Consider the scenario– Discussion Questions
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Conclusion
Q1. What is a business process?Q2. What is an information system?Q3. How do business processes and information systems relate?Q4. What is information?Q5. What factors drive information quality?Q6. How do structured and dynamic processes vary?
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 2-23