chapter 3 group communication skillsocw.ump.edu.my/pluginfile.php/1163/mod_resource... · chapter 3...
TRANSCRIPT
![Page 1: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/1.jpg)
CHAPTER 3
GROUP COMMUNICATION SKILLSExpected OutcomesDifferentiate the types of meeting, their aims and purposes. Demonstrate the ability to lead and participate effectively in a meeting. Use correct language expressions as a chairman and participants in a meeting. Practise appropriate non-verbal communication in meetings. Create meeting documents according to the correct format.
UHL2432 ENGLISH FOR PROFESSIONAL COMMUNICATION
Dr. Fatimah AliMs. Marziah Ramli
![Page 2: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/2.jpg)
3.1.1 Definitions of a meeting
A gathering of two or more persons - to discuss a matter, share ideas or experiences and reaching agreement.
vary in term of type, purpose, scope, style sand size.
a means of making decisions, exchanging information, or solving problems.
to make suggestions, air opinions or express criticisms.
![Page 3: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/3.jpg)
3.1.2 Forms Of Meetings
Face-to-face meeting
• Formal/informal
Virtual Communication
• Formal/informal
![Page 4: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/4.jpg)
3.1.3 Purpose Of Meeting
The purpose of meeting can be grouped into two:
Informational meetings (sharing information / coordinating actions).
• a) To give information
• b) To obtain information
Decision-making meetings (problem solving, analysis, persuasion)
• a) Problem solving
• b) Analysis
• c) Persuasion
![Page 5: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/5.jpg)
3.1.4 How To Conduct An Effective Meeting
Preparation.
Identify the location.
Assign a note taker (minute).
Keep the meeting in order and on track.
Closing.
Follow up
![Page 6: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/6.jpg)
Effective Group Size for Meeting
Less effective
Effective
![Page 7: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/7.jpg)
Effective Meeting Using Nonverbal Communication
Non – verbal communication
Eye contact
Facial expression
Head movements
Gestures
Body posture
Voice tone, pitch & volume
Appearance
Distance or contact
![Page 8: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/8.jpg)
3.1.5 Roles in Meetings
Meeting
As participants
As a chairperson
![Page 9: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/9.jpg)
3.1.5 Roles in MeetingsAppropriate Language Expressions for Chairing a Meeting The Start of a Meeting
To greet and start a meeting
To thank and to appreciate
To state the principal objective(s)
To allocate roles (secretary/participants)
To give apologies for someone who is absence
To discuss and confirm minutes of the previous meeting
To ask for a seconder
![Page 10: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/10.jpg)
3.1.5 Roles in MeetingsAppropriate Language Expressions for Chairing a Meeting The Main Part of a Meeting
To discuss the items on the agenda
To mediate
To seek opinions
To interrupt
To direct the flow from one item on the agenda to the next
To call for a vote
To raise matters under any other business (A.O.B
![Page 11: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/11.jpg)
3.1.5 Roles in MeetingsAppropriate Language Expressions for Chairing a Meeting The End of a Meeting
To summarise / close
To inform the date, time and venue of the next meeting (optional)
![Page 12: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/12.jpg)
3.1.5 Roles in MeetingsAppropriate Language Expressions for Participating in a MeetingThe Start of a Meeting
To accept the minutes
To second the acceptance of the minutes
![Page 13: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/13.jpg)
3.1.5 Roles in MeetingsAppropriate Language Expressions for Participating in a Meeting
The Main Part of a Meeting
To express opinions
To suggest
To clarify
To present
To agree fully or partially
To disagree
To interrupt
To correct misunderstandi
ng
To volunteer
![Page 14: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/14.jpg)
References
• Baker, H. (2010). Successful minute taking - Meeting the challenge. Lancashire, UK: Universe of Learning Ltd.
• Effective meeting.com (2004).Writing the script. Retrieved from: http://www.effectivemeetings.com/meetingplanning/agenda/script.asp
• Johnson, C., & Barrall, I. (2006). Intelligent business skills book: Upper intermediate business English. Essex, England: Pearson Education Limited.
• Kalpana Sinha, Noreha Taib, Bhajan Kaur, Sewa Singh, & Rajendra Sivanantham. (2006). A practical guide to business meetings. Selangor, Malaysia: McGraw-Hill (Malaysia) Sdn Bhd.
• Kane (2010) Welcome to “Effective Meeting Skills”. Retrieved from: kanemabears.wikispaces.com/file/view/Effective+meeting+skills.ppt
• Nikitina, A. (n.d.)What is Nonverbal Communication? Retrieved from: http://www.arinanikitina.com/what-is-non-verbal-communication.html)
![Page 15: CHAPTER 3 GROUP COMMUNICATION SKILLSocw.ump.edu.my/pluginfile.php/1163/mod_resource... · CHAPTER 3 GROUP COMMUNICATION SKILLS ... Intelligent business skills book: Upper intermediate](https://reader030.vdocuments.net/reader030/viewer/2022020215/5b825cdd7f8b9ae47b8e5144/html5/thumbnails/15.jpg)
• Nolan, M.(n.d.).How to call a meeting to order with nonverbal communication. Retrieved from http://www.ehow.com/how_8171609_call-meeting-order-nonverbal-communication.html
• Pile, L. (2006). Intelligent business workbook: Upper intermediate business English. Essex, England: Pearson Education Limited.
• Ross, T. (2012).How to run an effective meeting using nonverbal communication. Retrieved from http://www.ehow.com/how_6849529_run-meeting-using-nonverbal-communication.html
• Taylor, S. (2012). Model business letters, emails and other business documents (7thed.). Harlow, U.K.: Pearson Education Ltd.
• Trappe, T., &Tullis, G. (2006). Intelligent business coursebook: Upper intermediate business English. Essex, England: Pearson Education Limited.
• Videoconferencing. (2012). Retrieved from: http://en.wikipedia.org/wiki/Videoconferencing