The Organization

Organization

-A group of people with a defined relationship to each other for a common purpose

Impersonal

The Organizational Structure:Organizational Structure

Hierarchial Organization at four levels - as you go higher, tasks becomes morecomplex, more varied, long periods of time to accomplish

Simplified functionalhierarchy

Product or Project based hierarchy

A mix of functional andproject organizations

Informal Organizations

The Quality Organization

Total – embracing everyone including suppliers and customers- covers all activities of the company- covers commitment of the company to quality

Quality – is not a skill, it is a value- needs commitment, motivation, loyalty and others values

Management – management of quality process