chapter 3: we are united globally in our goals and … · chapter 3 we are united globally in our...

CHAPTER 3

WE ARE UNITED GLOBALLY IN OUR GOALS AND VALUES

In this Chapter, findings of the Global Vision discussion are organised per each of the six questions. Each question contains global

results as well as the view on results from different dimensions: library types, library experience, regions, and professional units.

HOW TO READ CHARTS

✓ Findings are organised by question; each

question contains Global Top Five and charts

analysing results from different dimensions:

Library Types, Library Experience, Regions, and

Professional Units

✓ Navigation List of this Chapter will help to locate

the results of interest per question

✓ Brighter colours in charts mean more votes or

higher ranking; results are displayed as

percentages

✓ Charts are sorted in TOTAL results of the

dimension analysed

✓ When describing Top Fives UPPERCASE is used to

highlight the number one item on the Top Five list

✓ When describing Top Fives turquoise colour is

used to highlight items different from Global Top

Five

Chapter 3: We are united globally in our goals and values

• • •

154

NAVIGATION LIST

WHAT ARE THE CORE VALUES OF LIBRARIES?

Global Top Five ..................................................................... 160

Chart 3.1 Global Top Five ........................................................... 160

Dimension – Library Types .............................................. 161

Chart 3.2 Global Online voting results by library type ............ 161

Chart 3.3 National libraries ......................................................... 162

Chart 3.4 Academic and Research Libraries ........................... 163

Chart 3.5 Public Libraries ............................................................. 164

Chart 3.6 School Libraries ............................................................ 165

Chart 3.7 Special Libraries .......................................................... 166

Chart 3.8 Other Types of Libraries .............................................. 167

Dimension – Library Experience .................................. 168

Chart 3.9 Global Online voting results by library experience 168

Dimension – Regions ......................................................... 169

Chart 3.10 Global results by region ........................................... 169

Chart 3.11 Africa .......................................................................... 170

Chart 3.12 Asia and Oceania .................................................... 171

Chart 3.13 Europe ........................................................................ 172

Chart 3.14 Latin America and the Caribbean ........................ 173

Chart 3.15 Middle East and North Africa ................................. 174

Chart 3.16 North America .......................................................... 175

Dimension – Professional Units ..................................... 176

Chart 3.17 Professional Unit workshops results by division ...... 176

Chart 3.18 Division I (Library Types) ........................................... 177

Chart 3.19 Division II (Library Collections) ................................. 178

Chart 3.20 Division III (Library Services) ..................................... 179

Chart 3.21 Division IV (Support of the Profession) ................... 180

Chart 3.22 Division V (Regions) .................................................. 181

Chart 3.23 Strategic Programmes ............................................. 182

Chart 3.24 Community ................................................................ 183


• • •

155

WHAT ARE LIBRARIES EXCEPTIONALLY GOOD

AT?

Global Top Five ..................................................................... 184

Chart 3.25 Global Top Five ......................................................... 184


Chart 3.26 Global Online voting results by library type .......... 185

Chart 3.27 National libraries ....................................................... 186

Chart 3.28 Academic and Research Libraries ......................... 187

Chart 3.29 Public Libraries ........................................................... 188

Chart 3.30 School Libraries .......................................................... 189

Chart 3.31 Special Libraries ........................................................ 190

Chart 3.32 Other Types of Libraries ............................................ 191


Chart 3.33 Global Online voting results by library experience192



Chart 3.35 Africa .......................................................................... 194


Chart 3.37 Europe ........................................................................ 196












Chart 3.48 Community ................................................................ 207


• • •

156

WHAT SHOULD LIBRARIES DO MORE OF?

Global Top Five ..................................................................... 208














Chart 3.59 Africa .......................................................................... 218


Chart 3.61 Europe ........................................................................ 220












Chart 3.72 Community ................................................................ 231


• • •

157

WHAT SHOULD LIBRARIES DO LESS?

Global Top Five ..................................................................... 232














Chart 3.83 Africa .......................................................................... 242


Chart 3.85 Europe ........................................................................ 244












Chart 3.96 Community ................................................................ 255


• • •

158

WHAT ARE THE MAIN CHALLENGES TO

LIBRARIES

Global Top Five ..................................................................... 256





Chart 3.100 Academic and Research Libraries....................... 259

Chart 3.101 Public Libraries ......................................................... 260

Chart 3.102 School Libraries ....................................................... 261

Chart 3.103 Special Libraries ...................................................... 262

Chart 3.104 Other Types of Libraries .......................................... 263




Chart 3.106 Global results by region ......................................... 265

Chart 3.107 Africa ........................................................................ 266

Chart 3.108 Asia and Oceania .................................................. 267

Chart 3.109 Europe ...................................................................... 268

Chart 3.110 Latin America and the Caribbean ...................... 269

Chart 3.111 Middle East and North Africa ............................... 270

Chart 3.112 North America ........................................................ 271


Chart 3.113 Professional Unit workshops results by division .... 272

Chart 3.114 Division I (Library Types) ......................................... 273

Chart 3.115 Division II (Library Collections) ............................... 274

Chart 3.116 Division III (Library Services) ................................... 275

Chart 3.117 Division IV (Support of the Profession) ................. 276

Chart 3.118 Division V (Regions) ................................................ 277

Chart 3.119 T Strategic Programmes ........................................ 278

Chart 3.120 Community .............................................................. 279


• • •

159

WHAT WOULD BE THE CHARACTERISTICS OF A

UNITED LIBRARY FIELD?

Global Top Five ..................................................................... 280

Chart 3.121 Global Top Five ....................................................... 280


Chart 3.122 Global Online voting results by library type ........ 281

Chart 3.123 National libraries ..................................................... 283

Chart 3.124 Academic and Research Libraries....................... 284

Chart 3.125 Public Libraries ......................................................... 285

Chart 3.126 School Libraries ....................................................... 286

Chart 3.127 Special Libraries ...................................................... 287

Chart 3.128 Other Types of Libraries .......................................... 288




Chart 3.130 Global results by region ......................................... 290

Chart 3.131 Africa ........................................................................ 291

Chart 3.132 Asia and Oceania .................................................. 292

Chart 3.133 Europe ...................................................................... 293

Chart 3.134 Latin America and the Caribbean ...................... 294

Chart 3.135 Middle East and North Africa ............................... 295

Chart 3.136 North America ........................................................ 296


Chart 3.137 Professional Unit workshops results by division .... 297

Chart 3.138 Division I (Library Types) ......................................... 298

Chart 3.139 Division II (Library Collections) ............................... 299

Chart 3.140 Division III (Library Services) ................................... 300

Chart 3.141 Division IV (Support of the Profession) ................. 301

Chart 3.142 Division V (Regions) ................................................ 302

Chart 3.143 Strategic Programmes ........................................... 303

Chart 3.144 Community .............................................................. 304

WHAT ARE THE CORE VALUES OF LIBRARIES?

VALUES – GLOBAL TOP FIVE

Chart 3.1 Core values of libraries – Global Top Five

The number one core value is EQUAL AND FREE ACCESS

TO INFORMATION AND KNOWLEDGE.

Global Top Five also includes other important values such

as:

• Commitment to dissemination of information and

knowledge

• Protection of cultural heritage and memory

• Commitment to community engagement and

empowerment

• Dedication to learning

Free and open access to everyone

regardless of race, colour, religion,

gender, gender expression, age,

national origin, disability, marital status,

or sexual orientation was the most

common response.

Professional Unit Report


• • •

161

VALUES – DIMENSION – LIBRARY TYPES

Chart 3.2 Core values of libraries - Global Online voting results by library type

EQUAL AND FREE ACCESS TO INFORMATION AND KNOWLEDGE is shared value

across all library types. It is the top value for all library types except national

libraries where Protection of cultural heritage and memory has been voted

slightly higher. Academic, research and school libraries gave more votes for

Dedication to learning, while public and special libraries focus more on

community engagement.

We are different, but we are

equal at a library; library

treats us equally. National Workshop Report


• • •

162

Values – Top Fives by library type – National Libraries

Chart 3.3 Top five core values – National libraries

Top Five from National Libraries shares three core values with the Global Top

Five (Chart 3.1):

• PROTECTION OF CULTURAL HERITAGE AND MEMORY

• Equal and free access to information and knowledge

• Commitment to dissemination of information and knowledge

Instead of Commitment to community engagement and empowerment

and Dedication to learning, which are included in the Global Top Five,

national libraries feature:

• Professionalism and ethical conduct, and

• Embracing the shift to digital

Reflecting the

participants’ background

(i.e., national library /

cultural heritage), a

significant emphasis was

placed on the collection,

safeguarding and

transmission of culture.



• • •

163

Values – Top Fives by library type – Academic and Research Libraries

Chart 3.4 Top five core values – Academic and Research Libraries

Top Five from academic and research libraries shares four core

values with the Global Top Five (Chart 3.1):

• EQUAL AND FREE ACCESS TO INFORMATION AND

KNOWLEDGE




Instead of Commitment to community engagement and

empowerment, which is included in the Global Top Five,

academic and research libraries feature:

• Professionalism and ethical conduct

PARTNERING

OPENNESS

INNOVATION



• • •

164

Values – Top Fives by library type – Public Libraries

Chart 3.5 Top five core values – Public Libraries

Top Five from public libraries shares four core values with the

Global Top Five (Chart 3.1):


KNOWLEDGE



empowerment


Instead of Dedication to learning, which is included in the Global

Top Five, public libraries feature:

• Diversity and inclusion

Libraries are places that work in

public interest. There’s a special

value in libraries being a “third

place”. Equality of access to

information and supporting

personal development were also

emphasized as important

features of libraries.

National Workshop Report


• • •

165

Values – Top Fives by library type – School Libraries

Chart 3.6 Top five core values – School Libraries

Top Five from school libraries shares four core values with the Global Top Five

(Chart 3.1):

• EQUAL AND FREE ACCESS TO INFORMATION AND KNOWLEDGE




Instead of Commitment to community engagement and empowerment,

which is included in the Global Top Five, school libraries feature:


Libraries are the place

making and opportunity to

find information sources,

literature, textbooks (school

books), have free access

into the internet and/or

other electronic data bases.



• • •

166

Values – Top Fives by library type – Special Libraries

Chart 3.7 Top five core values – Special Libraries

Top Five from special libraries shares four core values with the Global Top

Five (Chart 3.1):




• Commitment to community engagement and empowerment

Instead of Dedication to learning, which is included in the Global Top

Five, special libraries feature:


Participants considered these

points as the fundamental

values of libraries, which in turn

contribute to understanding

the environment, quality of life

and social transformation of

the community.



• • •

167

Values – Top Fives by library type – Other Types of Libraries

Chart 3.8 Top five core values – Other Types of Libraries

Top Five from other library types libraries shares four core values with

the Global Top Five (Chart 3.1):






Five, special libraries feature:


From the viewpoint of

government information

librarians, public no-fee access

to government information

stood out as a particular value

of great importance.



• • •

168

VALUES – DIMENSION – LIBRARY EXPERIENCE

Chart 3.9 Core values of libraries - Global Online voting results by library experience

EQUAL AND FREE ACCESS TO INFORMATION AND

KNOWLEDGE is the value number one across all generations

of librarians.

Librarians with greater experience (i.e. those with greater

number of years worked in libraries) assign greater value to

Professionalism and ethical conduct comparing to librarians

with less library experience.

Libraries are free, open, neutral, and

inclusive meeting points which support free

opinion building, democracy, digitalizing,

literacy and access to literature and

information.



• • •

169

VALUES – DIMENSION – REGIONS

Chart 3.10 Core values of libraries - Global results by region

EQUAL AND FREE ACCESS TO INFORMATION AND KNOWLEDGE is

shared value number one across all regions. Commitment to

dissemination of information and knowledge is another value

with high alignment between regions.

Commitment to community engagement and empowerment is

voted higher than an average in all regions except Europe.

All the above are core values of all libraries.

All libraries must strive to achieve them.



• • •

170

Values – Top Fives by region – Africa

Chart 3.11 Top five core values – Africa

Top Five from region of Africa shares four core values with the Global Top

Five (Chart 3.1):






Five, results from Africa feature:


Libraries are rare place

where ages, sex, social

environment of person

are not important



• • •

171

Values – Top Fives by region – Asia and Oceania

Chart 3.12 Top five core values – Asia and Oceania

Top Five from region of Asia and Oceania shares all five core values with







An atmosphere of inspiration

and creativity is the core

success to the knowledge

centre and knowledge sharing.



• • •

172

Values – Top Fives by region – Europe

Chart 3.13 Top five core values – Europe

Top Five from region of Europe shares four core values with the Global

Top Five (Chart 3.1):





Instead of Commitment to community engagement and

empowerment, which is included in the Global Top Five, results from

Europe feature:


Libraries are very socially

responsible organizations, so

they undertake to help to

overcome the challenges

caused by changes in the

environment and society. This

attitude shapes our values.



• • •

173

Values – Top Fives by region – Latin America and the Caribbean

Chart 3.14 Top five core values – Latin America and the Caribbean

Top Five from region of Latin America and the Caribbean shares four

core values with the Global Top Five (Chart 3.1):






Five, results from Latin America and the Caribbean feature:


Libraries are essential part of their

community and are committed to

their development. Topics such as

inclusion, equality, democracy,

multiculturalism, and the like, are

essential values that libraries

support within our country.



• • •

174

Values – Top Fives by region – Middle East and North Africa

Chart 3.15 Top five core values – Middle East and North Africa

Top Five from region of Middle East and North Africa shares all five core







Libraries should do more work to

the society and librarians feel

that they have this obligation to

raise the society knowledge.



• • •

175

Values – Top Fives by region – North America

Chart 3.16 Top five core values – North America

Top Five from region of North America shares four core values with the






Instead of Protection of cultural heritage and memory, which is included in

the Global Top Five, results from North America feature:


Libraries hold close the

values of privacy, open

and free access, freedom

of expression.



• • •

176

CORE VALUES OF LIBRARIES – DIMENSION – PROFESSIONAL UNITS

Chart 3.17 Core values of libraries – Professional Unit workshops results by division

EQUAL AND FREE ACCESS TO INFORMATION AND KNOWLEDGE as the number one for all groups of Professional Units

except Strategic Programmes where it is shares number two along with Diversity and inclusion, Protection of cultural

heritage and memory and Freedom of expression, and Professionalism and ethical conduct is the first.

Some professional units assign a greater value to Diversity and inclusion than others.


• • •

177

Values – Top Fives by professional unit group – Division I

Chart 3.18 Top five core values – Division I (Library Types)

Top Five from Division I (Library Types) shares three core values with the





Instead of Protection of cultural heritage and memory and Commitment to

dissemination of information and knowledge, which are included in the

Global Top Five, results from Division I (Library Types) feature:


• Freedom of expression

Libraries must have

the conditions and

mechanisms to

ensure access to

reading to all

potential users.



• • •

178

Values – Top Fives by professional unit group – Division II

Chart 3.19 Top five core values – Division II (Library Collections)

Top Five from Division II (Library Collections) shares three core





empowerment

Instead of Commitment to dissemination of information and

knowledge and Dedication to learning, which are included in the

Global Top Five, results from Division II (Library Collections) feature:



‘Openness’ was the most common

word people used to describe a

core value and it seems that a lot of

our other core values flow from that

some of the other words used relate

to that – openness of buildings,

collections and information

(accessibility, diversity).



• • •

179

Values – Top Fives by professional unit group – Division III

Chart 3.20 Top five core values – Division III (Library Services)

Top Five from Division III (Library Services) shares four core values with






Instead of Commitment to dissemination of information and

knowledge, which is included in the Global Top Five, results from

Division III (Library Services) feature:


A fundamental value of libraries is

the equal and free access to

information. This entails many other

things: objectivity, diversity and

inclusion. Libraries stand for

intellectual freedom - manifested as

freedom of expression and freedom

of enquiry.



• • •

180

Values – Top Fives by professional unit group – Division IV

Chart 3.21 Top five core values – Division IV (Support of the Profession)

Top Five from Division IV (Support of the Profession) shares four core values

with the Global Top Five (Chart 3.1):





Instead of Commitment to dissemination of information and knowledge,

which is included in the Global Top Five, results from Division IV (Support of

the Profession) feature:

• DIVERSITY AND INCLUSION

The participants had

strong agreement

around intellectual

freedom and the

interrelated issues of

access to information

and freedom of

expression.



• • •

181

Values – Top Fives by professional unit group – Division V

Chart 3.22 Top five core values – Division V (Regions)

Top Five from Division V (Regions) shares three core values with the Global





Instead of Commitment to community engagement and empowerment and

Protection of cultural heritage and memory, which are included in the

Global Top Five, results from Division V (Regions) feature:



Respondents addressed

many issues related to the

role of libraries in society,

and mentioned things

such as equity, freedom,

defence of people’s

rights.



• • •

182

Values – Top Fives by professional unit group – Strategic Programmes

Chart 3.23 Top five core values – Strategic Programmes

Top Five from Strategic Programmes shares two core values with the Global




Instead of Commitment to dissemination of information and knowledge,

Commitment to community engagement and empowerment, and

Dedication to learning, which are included in the Global Top Five, results

from Strategic Programmes feature:

• PROFESSIONALISM AND ETHICAL CONDUCT



Human rights

Advocacy

Equalities Professional Unit Report


• • •

183

Values – Top Fives by professional unit group – Community Chart 3.24 Top five core values – Community

Top Five from Community shares four core values with the Global



KNOWLEDGE




empowerment

Instead of Dedication to learning, which is included in the Global

Top Five, results from Community feature:


The importance of establishing a

dialogue was discussed, not only

between those who make up the

library sector, but also with other

actors and institutions, so that these

diverse perspectives enrich and

broaden the scope of action of

libraries.



• • •

184

WHAT ARE LIBRARIES EXCEPTIONALLY GOOD AT?

EXCEPTIONALLY GOOD AT – GLOBAL TOP FIVE

Chart 3.25 Exceptionally good at – Global Top Five

The number of one on the list of what libraries are exceptionally good

at is PROVIDING OPPORTUNITIES FOR ACCESS TO INFORMATION AND

KNOWLEDGE.

Global Top Five also includes:

• Supporting learning, literacy and reading

• Disseminating and sharing information and knowledge

• Organising information and knowledge

• Preservation and conservation of cultural heritage and memory

Libraries will continue to connect

people with information and

ideas, providing a place/space

for conversations and thinking

about learning, society and self.



• • •

185

EXCEPTIONALLY GOOD AT – DIMENSION – LIBRARY TYPES

Chart 3.26 Exceptionally good at - Global Online voting results by library type

PROVIDING OPPORTUNITIES FOR ACCESS TO INFORMATION AND KNOWLEDGE is the number one for all library types

except school libraries where it is the second and Supporting learning, literacy and reading is the first, and national

libraries where it is second and Preservation and conservation of cultural heritage and memory is number one and

the highest ranking among all library types.

Comparing to other libraries, public and school libraries rank Supporting learning, literacy and reading higher.

Public libraries rank Offering non-commercial, safe spaces for individuals and communities higher than average.


• • •

186

Exceptionally good at – Top Fives by library type – National Libraries

Chart 3.27 Top five exceptionally good at – National libraries

Top Five from national libraries shares all five items with the Global Top Five

(Chart 3.25):

• PRESERVATION AND CONSERVATION OF CULTURAL HERITAGE AND

MEMORY

• Providing opportunities for access to information and knowledge




The mission of the

national library to

collect, preserve and

make available

cultural heritage.



• • •

187

Exceptionally good at – Top Fives by library type – Academic and Research Libraries

Chart 3.28 Top five exceptionally good at – Academic and Research Libraries

Top Five from academic and research libraries shares all five items with


• PROVIDING OPPORTUNITIES FOR ACCESS TO INFORMATION AND

KNOWLEDGE





We are proud of both the

collections and services we

deliver and the physical spaces

we offer those collections and

services from.



• • •

188

Exceptionally good at – Top Fives by library type – Public Libraries

Chart 3.29 Top five exceptionally good at – Public Libraries

Top Five from public libraries shares four items with the Global Top Five

(Chart 3.25):


KNOWLEDGE




Instead of Preservation and conservation of cultural heritage and memory,

which is included in the Global Top Five, results from public libraries feature:

• Offering non-commercial, safe spaces for individuals and

communities

Libraries/librarians are

excellent at

communicating with

people and being

willing to help and

engage; also, at

promotion of lifelong

learning.



• • •

189

Exceptionally good at – Top Fives by library type – School Libraries Chart 3.30 Top five exceptionally good at – School Libraries

Top Five from school libraries shares four items with the Global Top Five

(Chart 3.25):

• SUPPORTING LEARNING, LITERACY AND READING





which is included in the Global Top Five, results from public school feature:

• Providing access to and supporting the use of Information and

Communications Technology (ICT)

Provide assistance,

give recommendations,

break information,

give good service.



• • •

190

Exceptionally good at – Top Fives by library type – Special Libraries

Chart 3.31 Top five exceptionally good at – Special Libraries

Top Five from special libraries shares all five items with the


• PROVIDING OPPORTUNITIES FOR ACCESS TO

INFORMATION AND KNOWLEDGE




• Preservation and conservation of cultural heritage and

memory

One of the librarians has highlighted the

how libraries are not only for learning

and leisure, they can also save lives, she

works in a medical library and

understands through her job the vital role

of information in time.



• • •

191

Exceptionally good at – Top Fives by library type – Other Library Types

Chart 3.32 Top five exceptionally good at – Other Types of Libraries

Top Five from other library types libraries shares all five items with the



KNOWLEDGE





Libraries can be a place where

everyone is welcome and are

at the forefront of

diversification through service

and outreach provision.



• • •

192

EXCEPTIONALLY GOOD AT – DIMENSION – LIBRARY EXPERIENCE

Chart 3.33 Exceptionally good at - Global Online voting results by library experience

Responses are highly consistent across all generations of

librarians.

PROVIDING OPPORTUNITIES FOR ACCESS TO

INFORMATION AND KNOWLEDGE is the number one at

what libraries are exceptionally good at.

Creating bridges, between

communities, past and present, cultures,

innovations and things that last.



• • •

193

EXCEPTIONALLY GOOD AT – DIMENSION – REGIONS

Chart 3.34 Exceptionally good at - Global results by region

PROVIDING OPPORTUNITIES FOR ACCESS TO INFORMATION AND KNOWLEDGE is the number one for all regions except

Africa and Asia and Oceania where it is the second and Supporting learning, literacy and reading is number one.


• • •

194

Exceptionally good at – Top Fives by region – Africa

Chart 3.35 Top five exceptionally good at – Africa

Top Five from region of Africa shares four items with the Global Top Five

(Chart 3.25):






which is included in the Global Top Five, results from Africa feature:

• Fostering research and innovation

Empowering communities

with information literacies

skills and knowledge to

manage the digital world.



• • •

195

Exceptionally good at – Top Fives by region –Asia and Oceania

Chart 3.36 Top five exceptionally good at – Asia and Oceania

Top Five from region of Asia and Oceania shares all five items with



• Providing opportunities for access to information and

knowledge




memory

Libraries are portals to all of the

world’s knowledge. And librarians

make sure that knowledge continues

to be recorded and saved for the

future, even as information-storage

devices and formats change.



• • •

196

Exceptionally good at – Top Fives by region – Europe

Chart 3.37 Top five exceptionally good at – Europe

Top Five from region of Europe shares all five items with the Global


• PROVIDING OPPORTUNITIES FOR ACCESS TO INFORMATION

AND KNOWLEDGE





memory

Libraries are an open democratic

meeting place with free access to

knowledge and information, where

people of different backgrounds are

welcome to share and participate.



• • •

197

Exceptionally good at – Top Fives by region – Latin America and the Caribbean

Chart 3.38 Top five exceptionally good at – Latin America and the Caribbean

Top Five from region of Latin America and the Caribbean shares four items



KNOWLEDGE





which is included in the Global Top Five, results from Latin America and the

Caribbean feature:


There is a wide pool of

talented staff at the

libraries who can use

their talents to help

engage patrons and

communities.



• • •

198

Exceptionally good at – Top Fives by region – Middle East and North Africa

Chart 3.39 Top five exceptionally good at – Middle East and North Africa

Top Five from region of Middle East and North Africa shares four items



KNOWLEDGE




Instead of Preservation and conservation of cultural heritage and

memory, which is included in the Global Top Five, results from Middle East

and North Africa feature:


Libraries should a home

for everyone in the

society and libraries

should be able to provide

services to all.



• • •

199

Exceptionally good at – Top Fives by region – North America

Chart 3.40 Top five exceptionally good at – North America

Top Five from region of North America shares four items with the Global







memory, which is included in the Global Top Five, results from North

America feature:


communities

People look at the library as a

source of knowledge – a place

where information will be factual

and at hand, or at least easily

attainable. Librarians are almost

forced to become jacks of all

trades – and masters of many

too!



• • •

200

EXCEPTIONALLY GOOD AT – DIMENSION – PROFESSIONAL UNITS

Chart 3.41 Exceptionally good at – Professional Unit workshops results by division

PROVIDING OPPORTUNITIES FOR ACCESS TO INFORMATION AND KNOWLEDGE is in the Top Five of all groups of Professional Units

and results as the total number one. Strategic Programmes rank Organising information and knowledge higher than average.

Division II and Division V rank Developing and delivering inclusive services higher than average. Division IV and Strategic

Programmes rank Building relationships higher than average. Advocacy receives low ranking across all professional units.


• • •

201

Exceptionally good at – Top Fives by professional unit group – Division I

Chart 3.42 Top five exceptionally good at – Division I (Library Types)

Top Five from Division I (Library Types) shares three items with the Global Top Five

(Chart 3.25):

• ORGANISING INFORMATION AND KNOWLEDGE



Instead of Disseminating and sharing information and knowledge and Preservation

and conservation of cultural heritage and memory, which is included in the Global

Top Five, results from Division I (Library Types) feature:

• Offering non-commercial, safe spaces for individuals and communities

• Community engagement

Libraries aren’t

necessarily good

at anything unless

they have

effective staff.



• • •

202

Exceptionally good at – Top Fives by professional unit group – Division II

Chart 3.43 Top five exceptionally good at – Division II (Library Collections)

Top Five from Division II (Library Collections) shares three items with the Global Top

Five (Chart 3.25):




Instead of Supporting learning, literacy and reading and Disseminating and

sharing information and knowledge, which are included in the Global Top Five,

results from Division II (Library Collections) feature:

• DEVELOPING AND DELIVERING INCLUSIVE SERVICES

• Offering non-commercial, safe spaces for individuals and communities

Libraries are

consistent over

time, welcoming,

and provide

access to

information.



• • •

203

Exceptionally good at – Top Fives by professional unit group – Division III

Chart 3.44 Top five exceptionally good at – Division III (Library Services)

Top Five from Division III (Library Services) shares three items with the



KNOWLEDGE



Instead of Supporting learning, literacy and reading and Disseminating

and sharing information and knowledge, which are included in the

Global Top Five, results from Division III (Library Services) feature:

• Developing and delivering inclusive services


Libraries are egalitarian

organizations and believe in

equal access to information

regardless of customer

background. We serve all

users to the best of our

collective ability.



• • •

204

Exceptionally good at – Top Fives by professional unit group – Division IV

Chart 3.45 Top five exceptionally good at – Division IV (Support of the Profession)

Top Five from Division IV (Support of the Profession) shares two items with the




Instead of Supporting learning, literacy and reading, Disseminating and sharing

information and knowledge, and Organising information and knowledge, which

are included in the Global Top Five, results from Division IV (Support of the

Profession) feature:

• OFFERING NON-COMMERCIAL, SAFE SPACES FOR INDIVIDUALS AND

COMMUNITIES


• Building relationships

Libraries are good at

service - at helping

people find what they

want, whether that is

particular information

or more generally

bringing them into

contact with their

cultural heritage.



• • •

205

Exceptionally good at – Top Fives by professional unit group – Division V

Chart 3.46 Top five exceptionally good at – Division V (Regions)

Top Five from Division V (Regions) shares three items with the Global Top Five

(Chart 3.25):




Instead of Supporting learning, literacy and reading and Preservation and

conservation of cultural heritage and memory, which are included in the


• DEVELOPING AND DELIVERING INCLUSIVE SERVICES


Libraries are good at

providing access to

accurate information.



• • •

206

Exceptionally good at – Top Fives by professional unit group – Strategic Programmes

Chart 3.47 Top five exceptionally good at – Strategic Programmes

Top Five from Strategic Programmes shares two items with the Global Top Five

(Chart 3.25):

• ORGANISING INFORMATION AND KNOWLEDGE


Instead of Supporting learning, literacy and reading, Disseminating and

sharing information and knowledge and Preservation and conservation of

cultural heritage and memory, which are included in the Global Top Five,

results from Strategic Programmes feature:

• Building relationships

• Dedicated and motivated professional staff

• Doing more with less

There was an interesting

contrast between the

professional and service

skills that we offer, with

being self-critical and

also complacent about

the challenges that we

face.



• • •

207

Exceptionally good at – Top Fives by professional unit group – Community

Chart 3.48 Top five exceptionally good at – Community

Top Five from Community shares four items with the Global Top Five

(Chart 3.25):






memory, which is included in the Global Top Five, results from

Community feature:


communities

Libraries can contribute to

economic development by

providing different types of

training that can improve users'

opportunities to find employment,

and by providing citizens with

opportunities for the development

of initiatives of entrepreneurship.



• • •

208

WHAT SHOULD LIBRARIES DO MORE OF?

TO DO MORE – GLOBAL TOP FIVE

Chart 3.49 To do more – Global Top Five

The number of one on the list of what libraries should do more is

PARTNERSHIP AND COLLABORATION.


• Embrace digital innovation

• Support learning, literacy and reading


• Training and development of staff and leaders

Libraries have the

potential to be active

members of their own

community



• • •

209

TO DO MORE – DIMENSION – LIBRARY TYPES

Chart 3.50 To do more - Global Online voting results by library type

There are moderate variations in ranking across library

types. Community engagement is the top response for

public libraries. Support learning, literacy and reading is

the top response for school libraries. Supporting the

SDGs and the current social needs is rated slightly higher

by school, special and other types of libraries.

Advocacy and Measure impact is ranked low across all

library types.

Libraries must speak up about their important role

in a democratic society and why we cannot be

civilized without them and emphasize that they

are trustworthy institutions that stand for the core

values of libraries.



• • •

210

To do more – Top Fives by library type – National Libraries

Chart 3.51 Top five to do more – National libraries

Top Five from national libraries shares four items with the Global Top Five

(Chart 3.49):

• PARTNERSHIP AND COLLABORATION




Instead of Community engagement, which is included in the Global Top

Five, results from national libraries feature:

• Foster research and innovation

Cooperation – with other

memory institutions and

communities and

improving access through

digitization are the main

elements underlined by

respondents.



• • •

211

To do more – Top Fives by library type – Academic and Research Libraries

Chart 3.52 Top five to do more – Academic and Research Libraries

Top Five from academic and research libraries shares four items with the Global


• EMBRACE DIGITAL INNOVATION

• Partnership and collaboration



Instead of Community engagement, which is included in the Global Top Five,

results from academic and research libraries feature:


There is the need for

radical innovation in

partnerships.



• • •

212

To do more – Top Fives by library type – Public Libraries

Chart 3.53 Top five to do more – Public Libraries

Top Five from public libraries shares all five items with the Global Top Five (Chart 3.49):

• COMMUNITY ENGAGEMENT





The library should

be more than a

reading space.



• • •

213

To do more – Top Fives by library type – School Libraries

Chart 3.54 Top five to do more – School Libraries

Top Five from school libraries shares four items with the Global Top Five (Chart

3.49):

• SUPPORT LEARNING, LITERACY AND READING




Instead of Training and development of staff and leaders, which is included in the

Global Top Five, results from school libraries feature:


Libraries are good

at developing

digital resources

and digital literacy.



• • •

214

To do more – Top Fives by library type – Special Libraries

Chart 3.55 Top five to do more – Special Libraries

Top Five from special libraries shares four items with the Global Top Five (Chart

3.49):





Instead of Community engagement, which is included in the Global Top Five,

results from special libraries feature:


Libraries should

combine their

cultural capital

with innovation.



• • •

215

To do more – Top Fives by library type – Other Types of Libraries

Chart 3.56 Top five to do more – Other Types of Libraries

Top Five from other types of libraries shares all five items with the


• SUPPORT LEARNING, LITERACY AND READING





Libraries should increase their

services to the society in order to

be more known and more

appreciated by the society.



• • •

216

TO DO MORE – DIMENSION – LIBRARY EXPERIENCE

Chart 3.57 To do more - Global Online voting results by library experience

There are slight variations among different generations of

librarians. Younger professionals (1-10 years of library

experience), rank Embrace digital innovation just slightly

higher than Partnership and collaboration. More

experienced librarians (31+ years of library experience),

rank Support learning, literacy and reading higher than

Embrace digital innovation.

Libraries and librarians should do more for

visibility and promotion of things we do in our

institutions on the local, regional and global

level.



• • •

217

TO DO MORE – DIMENSION – REGIONS

Chart 3.58 To do more - Global results by region

While in total, first five items received slightly higher ranking comparing to the rest of the list, there are moderate variations

in ranking by region. In North America, Community engagement is ranked slightly higher. Foster research and innovation is

ranked higher than average in regions of Latin America and the Caribbean (LAC) and Middle East and North Africa

(MENA). Supporting the SDGs and the current social needs is ranked higher in Africa, LAC and MENA.


• • •

218

To do more – Top Fives by region – Africa

Chart 3.59 Top five to do more – Africa

Top Five from region of Africa shares four items with the






Instead of Community engagement, which is included in

the Global Top Five, results from Africa feature:

• Supporting the Sustainable Development Goals

(SDGs) and the current social needs

Libraries do not exist in a vacuum they are

part of socio-economic and political milieu

and this justifies the need for robust strategies

to engage communities. Communities and

libraries should exist symbiotically. Citizens

need literacies that empower them to cope

with the complexities of the knowledge

driven economies.



• • •

219

To do more – Top Fives by region – Asia and Oceania

Chart 3.60 Top five to do more – Asia and Oceania

Top Five from region of Asia and Oceania shares all

five items with the Global Top Five (Chart 3.49):






Local libraries needed to reach out more to

one another and explore collaboration

opportunities such as for acquisition or even

programming purposes.



• • •

220

To do more – Top Fives by region – Europe

Chart 3.61 Top five to do more – Europe

Top Five from region of Europe shares all five items







More new technologies should be introduced to

the libraries, librarians should be trained more,

and we should also be better at planning and

be more aware politically.



• • •

221

To do more – Top Fives by region – Latin America and the Caribbean

Chart 3.62 Top five to do more – Latin America and the Caribbean

Top Five from region of Latin America and the Caribbean shares three items





Instead of Partnership and collaboration and Training and development of

staff and leaders, which are included in the Global Top Five, results from Latin

America and the Caribbean feature:

• FOSTER RESEARCH AND INNOVATION

• Supporting the Sustainable Development Goals (SDGs) and the

current social needs

It is important that

libraries invest in ethical

values, in training and

in the development of

public policies.



• • •

222

To do more – Top Fives by region – Middle East and North Africa

Chart 3.63 Top five to do more – Middle East and North Africa

Top Five from region of Middle East and North Africa shares three items with


• TRAINING AND DEVELOPMENT OF STAFF AND LEADERS



Instead of Partnership and collaboration and Community engagement,

which are included in the Global Top Five, results from Middle East and North

Africa feature:


• Supporting the Sustainable Development Goals (SDGs) and the

current social needs

Libraries need first to

promote its services

and collection, and

second to collaborate

with society and other

libraries.



• • •

223

To do more – Top Fives by region – North America

Chart 3.64 Top five to do more – North America

Top Five from region of North America shares all five items with the Global


• COMMUNITY ENGAGEMENT





Libraries should be

taking more risk and

trying more new

things.



• • •

224

TO DO MORE – DIMENSION – PROFESSIONAL UNITS

Chart 3.65 To do more – Professional Unit workshops results by division

In the Professional Unit workshops, PARTNERSHIP AND COLLABORATION and Community engagement are tied for most

important. Strategic Programmes rank Advocacy slightly higher than other Professional Unit groups. Division IV

(Support of the Profession) rank Measure impact considerably higher than average. Division II rank Access to

Information and Intellectual Freedom higher than average.


• • •

225

To do more – Top Fives by professional unit group – Division I Chart 3.66 Top five to do more – Division I (Library Types)

Top Five from Division I (Library Types) shares three items with the Global





Instead of Support learning, literacy and reading and Training and

development of staff and leaders, which are included in the Global Top

Five, results from Division I (Library Types) feature:

• Advocacy

• Promotion and marketing

The participants felt strongly that

libraries should do more

advocacy work: advocacy for

libraries, advocacy for users, and

advocacy for free access to

information wherever and

whoever you are.



• • •

226

To do more – Top Fives by professional unit group – Division II

Chart 3.67 Top five to do more – Division II (Library Collections)

Top Five from Division II (Library Collections) shares three items with





Instead of Support learning, literacy and reading and Training and

development of staff and leaders, which are included in the

Global Top Five, results from Division II (Library Collections) feature:

• ADVOCACY

• Access to Information and Intellectual Freedom

Social media, new trends in scholarly

communication, open access, and

innovative approaches to budgeting

and fundraising will need to be

pursued in order for libraries to thrive

and prosper. Engaging directly with

uses and outreach is key.



• • •

227

To do more – Top Fives by professional unit group – Division III

Chart 3.68 Top five to do more – Division III (Library Services)

Top Five from Division III (Library Services) shares

three items with the Global Top Five (Chart 3.49):




Instead of Embrace digital innovation and

Training and development of staff and leaders,

which are included in the Global Top Five, results

from Division III (Library Services) feature:


• Inclusivity and Equality

Inclusion in library programs; gamification; work on

attitudes and knowledge of librarians; education of

people with special needs; staff training; funding; get

out of the library to meet needs; hire people with

disabilities for staff; raise public awareness of people

with special needs; and improve institutional

cooperation of experts who work with people with

special needs.



• • •

228

To do more – Top Fives by professional unit group – Division IV

Chart 3.69 Top five to do more – Division IV (Support of the Profession)

Top Five from Division IV (Support for the Profession) shares one item with



Instead of Partnership and collaboration, Embrace digital innovation,

Support learning, literacy and reading, and Training and development of

staff and leaders, which are included in the Global Top Five, results from

Division IV (Support for the Profession) feature:

• ADVOCACY


• Measure impact


Libraries should be more

innovative, speak up more for

communities, involve them

more in our decision making,

be ready to walk away from

our own pet projects and

evaluate the impact of our

work more regularly.



• • •

229

To do more – Top Fives by professional unit group – Division V

Chart 3.70 Top five to do more – Division V (Regions)

Top Five from Division V (Regions) shares four items with the Global Top

Five (Chart 3.49):





Instead of Support learning, literacy and reading, which is included in the



Evaluating and measuring are

very important actions

because they provide tools to

promote the impact of

libraries and to give an

account of the work they do.



• • •

230

To do more – Top Fives by professional unit group – Strategic Programmes

Chart 3.71 Top five to do more – Strategic Programmes

Top Five from Strategic Programmes shares three items with the Global





Instead of Embrace digital innovation and Training and development of

staff and leaders, which are included in the Global Top Five, results from

Strategic Programmes feature:

• ADVOCACY


The activities that libraries

should do essentially build on

worth they already do well.

They should develop their

unique contributions and

advocate very strong for their

principles and role.



• • •

231

To do more – Top Fives by professional unit group – Community

Chart 3.72 Top five to do more – Community

Top Five from Community shares four items with the Global Top Five (Chart 3.49):





Instead of Support learning, literacy and reading, which is included in the Global

Top Five, results from Community feature:

• Advocacy

LEADERSHIP



• • •

232

WHAT SHOULD LIBRARIES DO LESS?

TO DO LESS – GLOBAL TOP FIVE

Chart 3.73 To do less – Global Top Five

The number of one on the list of what libraries

should do less is WORKING IN ISOLATION.


• Being inflexible, bureaucratic and

implementing too many restrictions

• Resisting and fearing change

• Having a passive approach

• Maintaining outdated services and

collections

Libraries should stop to have as target point the

traditional library focus: only to be a buyer; only to be a

physical library; only to provide services for the in-house

users. They should work towards a better fit between

the skills and values of LIS professionals and the

managerial structures within which they work.



• • •

233

TO DO LESS – DIMENSION – LIBRARY TYPES

Chart 3.74 To do less - Global Online voting results by library type

Ranking of things which libraries should do less is consistent across all library types. School librarians want to work less in

isolation than the average respondent. National libraries find Duplicating slightly more important than other library

types. Maintaining outdated services is ranked slightly higher in public and school libraries.


• • •

234

To do less – Top Fives by library type – National Libraries

Chart 3.75 Top five to do less – National libraries

Top Five from national libraries shares all five items with the


• BEING INFLEXIBLE, BUREAUCRATIC AND IMPLEMENTING

TOO MANY RESTRICTIONS

• Working in isolation



• Maintaining outdated services and collections

In general, libraries should be more self-

confident: stop justifying themselves of

being useful and think positively about

their contribution to the society they

serve.



• • •

235

To do less – Top Fives by library type – Academic and Research Libraries

Chart 3.76 Top five to do less – Academic and Research Libraries

Top Five from academic and research libraries shares all five

items with the Global Top Five (Chart 3.73):

• WORKING IN ISOLATION

• Being inflexible, bureaucratic and implementing too

many restrictions




Stop being an island in society; stop

doing that that others do better; waiting

to take proactive role in meeting their

needs; and stop being afraid of

changes.



• • •

236

To do less – Top Fives by library type – Public Libraries

Chart 3.77 Top five to do less – Public Libraries

Top Five from public libraries shares all five items with


• BEING INFLEXIBLE, BUREAUCRATIC AND

IMPLEMENTING TOO MANY RESTRICTIONS





Traditional libraries were havens of peace and

tranquillity. In the current era libraries need to be

less preoccupied with our own rules, ideals and

collections, and reach out more to our

communities.



• • •

237

To do less – Top Fives by library type – School Libraries

Chart 3.78 Top five to do less – School Libraries

Top Five from school libraries shares all five items with the Global Top Five

(Chart 3.73):


• Being inflexible, bureaucratic and implementing too many

restrictions




The strongest area of

consensus was the need

to be less concerned

about physical collections

and lending.



• • •

238

To do less – Top Fives by library type – Special Libraries

Chart 3.79 Top five to do less – Special Libraries

Top Five from special libraries shares all five items with the Global




restrictions




Libraries should stop focusing

on traditional services and

being so fearful about

changing current practice.



• • •

239

To do less – Top Fives by library type – Other Types of Libraries

Chart 3.80 Top five to do less – Other Types of Libraries

Top Five from other types of libraries shares four items with the Global Top Five

(Chart 3.73):



• Being inflexible, bureaucratic and implementing too many restrictions


Instead of Maintaining outdated services and collections, which is included in the

Global Top Five, results from other types of libraries feature:

• Relying on collections instead of community needs

Stop whining, not

focusing on

digitization but

community user

needs.



• • •

240

TO DO LESS – DIMENSION – LIBRARY EXPERIENCE

Chart 3.81 To do less - Global Online voting results by library experience

Answers to question about what libraries should do less are mostly consistent

across generations of librarians. Resisting and fearing change is ranked

higher among librarians in their early career (1-10 years of library

experience).

Stop living in the past.



• • •

241

TO DO LESS – DIMENSION – REGIONS

Chart 3.82 To do less - Global results by region

Answers to question about what libraries should do less are consistent

across regions. Having a passive approach is ranked a little higher in

Europe and Latin America and the Caribbean. Relying on collections

instead of community needs moves into the top five in Middle East and

North Africa.

Stop working in isolation!



• • •

242

To do less – Top Fives by region – Africa

Chart 3.83 Top five to do less – Africa

Top Five from regions of Africa shares four items with the Global Top Five

(Chart 3.73):




restrictions


Instead of Having a passive approach, which is included in the Global

Top Five, results from Africa feature:


Libraries are not

guardians of books.

They must make them

accessible. And

librarians should less

complain about their

fate.



• • •

243

To do less – Top Fives by region – Asia and Oceania

Chart 3.84 Top five to do less – Asia and Oceania

Top Five from regions of Asia and Oceania shares all five items with the Global


• BEING INFLEXIBLE, BUREAUCRATIC AND IMPLEMENTING TOO MANY

RESTRICTIONS





The passive and negative

attitude of librarians and library

staff affect the reputation of

library services.



• • •

244

To do less – Top Fives by region – Europe

Chart 3.85 Top five to do less – Europe

Top Five from regions of Europe shares four items with the Global Top Five

(Chart 3.73):



restrictions



Instead of Maintaining outdated services and collections, which is

included in the Global Top Five, results from Europe feature:

• Being shy and humble

We must refuse

activities and actions

understandable and

necessary only for

librarians.



• • •

245

To do less – Top Fives by region – Latin America and the Caribbean

Chart 3.86 Top five to do less – Latin America and the Caribbean

Top Five from regions of Latin America and the Caribbean

shares all five items with the Global Top Five (Chart 3.73):



• Being inflexible, bureaucratic and implementing too

many restrictions



We need to change our way of thinking

about the way libraries were the past

decade. We need to see our jobs in other

way more creative and more inclusive.



• • •

246

To do less – Top Fives by region – Middle East and North Africa

Chart 3.87 Top five to do less – Middle East and North Africa

Top Five from regions of Middle East and North Africa shares four items



RESTRICTIONS




Instead of Having a passive approach, which is included in the Global

Top Five, results from Middle East and North Africa feature:


Libraries must

change its services

and the way they

work.



• • •

247

To do less – Top Fives by region – North America

Chart 3.88 Top five to do less – North America

Top Five from regions of North America shares all five items


• BEING INFLEXIBLE, BUREAUCRATIC AND

IMPLEMENTING TOO MANY RESTRICTIONS





There is the need to spend less time and

money introducing new technology and

more time assessing user needs so that the

introduction of new technology is effective.



• • •

248

TO DO LESS – DIMENSION – PROFESSIONAL UNITS

Chart 3.89 To do less – Professional Unit workshops results by division

The number one - BEING INFLEXIBLE, BUREAUCRATIC AND IMPLEMENTING

TOO MANY RESTRICTIONS, received more attention during professional

unit workshops if to compare to ranking of other items on the list, and

there are moderate variations among different groups.

Strategic Programmes highlights Accepting without questioning which is

of same importance as Maintaining outdated services and collections.

Relying on collections instead of community needs is ranked above the

average by Division II (Library Collections) and Division IV (Support of the

Profession).

It is essential that, in order for

libraries to move forward, they

stop fearing change and

leave their comfort zone.



• • •

249

To do less – Top Fives by professional unit group – Division I

Chart 3.90 Top five to do less – Division I (Library Types)

Top Five from Division I (Library Types) shares four items with the Global Top Five

(Chart 3.73):

• MAINTAINING OUTDATED SERVICES AND COLLECTIONS




Instead of Working in isolation, which is included in the Global Top Five, results

from Division I (Library Types) feature:

• Duplicating

Libraries should look for

opportunities to

outsource, review the

need for activities,

asking if the activities

are “still relevant”.



• • •

250

To do less – Top Fives by professional unit group –Division II

Chart 3.91 Top five to do less – Division II (Library Collections)

Top Five from Division II (Library Collections) shares three items with the Global Top

Five (Chart 3.73):


RESTRICTIONS



Instead of Resisting and fearing change and Having a passive approach, which

are included in the Global Top Five, results from Division II (Library Collections)

feature:


• Accepting without questioning

Libraries need to

cooperate to

reduce costs and

increase access.



• • •

251

To do less – Top Fives by professional unit group – Division III

Chart 3.92 Top five to do less – Division III (Library Services)

Top Five from Division III (Library Services) shares four items with the Global Top

Five (Chart 3.73):


RESTRICTIONS




Instead of Maintaining outdated services and collections, which is included in

the Global Top Five, results from Division III (Library Services) feature:


Libraries need to stop

complaining, not to

expect future funding

levels to remain

constant, and set too

many rules.



• • •

252

To do less – Top Fives by professional unit group – Division IV

Chart 3.93 Top five to do less – Division IV (Support of the Profession)

Top Five from Division IV (Support of the Profession) shares three items with the





Instead of Having a passive approach and Maintaining outdated services and

collections, which are included in the Global Top Five, results from Division IV

(Support of the Profession) feature:

• RELYING ON COLLECTIONS INSTEAD OF COMMUNITY NEEDS

• Decision-making based on assumptions

There was a lot of

agreement, notably

the feeling that

cataloguing

processes needed

to be rethought.



• • •

253

To do less – Top Fives by professional unit group – Division V

Chart 3.94 Top five to do less – Division V (Regions)

Top Five from Division V (Regions) shares four items with the Global Top Five

(Chart 3.73):





Instead of Having a passive approach, which is included in the Global Top

Five, results from Division V (Regions) feature:

• DUPLICATING

Librarians need to be

more active and to

work in more

collaborative programs

and services.



• • •

254

To do less – Top Fives by professional unit group – Strategic Programmes

Chart 3.95 Top five to do less – Strategic Programmes

Top Five from Strategic Programmes shares four items with the Global Top

Five (Chart 3.73):





Instead of Being inflexible, bureaucratic and implementing too many

restrictions, which is included in the Global Top Five, results from Strategic

Programmes feature:

• ACCEPTING WITHOUT QUESTIONING

Libraries and library workers

should develop the

confidence to provide the

leadership and strategic

decision making that will help

support and build their roles in

society.



• • •

255

To do less – Top Fives by professional unit group – Community

Chart 3.96 Top five to do less – Community

Top Five from Community shares four items with the Global Top Five (Chart

3.73):


RESTRICTIONS




Instead of Being inflexible, bureaucratic and implementing too many

restrictions, which is included in the Global Top Five, results from Strategic

Programmes feature:

• Decision-making based on assumptions

Lack of flexibility was

identified as a problem, since

it hinders the appropriation of

new technologies, formats

and resources that must be

incorporated into the work

done by libraries.



• • •

256

WHAT ARE THE MAIN CHALLENGES TO LIBRARIES

CHALLENGES – GLOBAL TOP FIVE

Chart 3.97 Main challenges – Global Top Five

The number one challenge to libraries is INSUFFICIENT LIBRARY

FUNDING AND INVESTMENT.


• Value of libraries not understood by funders and stakeholders

• Ongoing technological changes

• Image and status of libraries

• Managing change

This was very difficult vote as

participants listed a number of

challenges and most were

critical.



• • •

257

CHALLENGES – DIMENSION – LIBRARY TYPES

Chart 3.98 Main challenges - Global Online voting results by library type

Top challenges are consistent across library types.

Lack of leadership capacity is ranked slightly higher by

national libraries and other types of libraries. Ever increasing

user-expectations ranked higher by national libraries, school

libraries and those not librarians.

We should not be locked out only in our

socium.



• • •

258

Challenges – Top Fives by library type – National Libraries

Chart 3.99 Top five main challenges – National libraries

Top Five from national libraries shares four items with the Global Top Five

(Chart 3.97):

• INSUFFICIENT LIBRARY FUNDING AND INVESTMENT




Instead of Managing change, which is included in the Global Top Five, results

from national libraries feature:

• Lack of skilled staff

Libraries have a clear

and positive future but

need to define a clear

and valuable role in an

industry in the middle of

disruption.



• • •

259

Challenges – Top Fives by library type – Academic and Research Libraries

Chart 3.100 Top five main challenges – Academic and Research Libraries

Top Five from academic and research libraries shares

four items with the Global Top Five (Chart 3.97):

• INSUFFICIENT LIBRARY FUNDING AND

INVESTMENT

• Value of libraries not understood by funders and

stakeholders



Instead of Managing change, which is included in the

Global Top Five, results from academic and research

libraries feature:

• Inadequate infrastructure

With evidences pointing to technological

advancements, education reform, societal

changes, literacy of customers and

globalization, it is quite clear that the future of

librarianship is overwhelmingly different from all

the previous concepts of librarianship. All these

require a professional who can easily embrace

technology and continuously find ways to

integrate it to library services.



• • •

260

Challenges – Top Fives by library type – Public Libraries

Chart 3.101 Top five main challenges – Public Libraries

Top Five from public libraries shares all five items with the




stakeholders



• Managing change

The neoliberal trend to defund public goods

as well as the increasing costs and quantity

of scholarly resources results in libraries

spending more time on fundraising.



• • •

261

Challenges – Top Fives by library type – School Libraries

Chart 3.102 Top five main challenges – School Libraries

Top Five from school libraries shares four items with the


• INSUFFICIENT LIBRARY FUNDING AND

INVESTMENT


stakeholders



Instead of Managing change, which is included in the

Global Top Five, results from school libraries feature:


In addition to their usual job responsibilities,

librarians and library assistants in schools are

assigned with other task like clerical jobs,

assisting teachers in invigilating the examination,

substitute teachers in their absence. Sometimes

they feel over-loaded with task and are not

being able to devote 100% to library job.



• • •

262

Challenges – Top Fives by library type – Special Libraries

Chart 3.103 Top five main challenges – Special Libraries


3.97):





Instead of Managing change, which is included in the Global Top Five, results from

special libraries feature:


Without the

economic basis,

how can we

achieve our goals –

or even survive?



• • •

263

Challenges – Top Fives by library type – Other Types of Libraries

Chart 3.104 Top five main challenges – Other Types of Libraries

Top Five from other library types libraries shares four items




stakeholders



• Managing change

Staying current and meeting the changing

needs of users in the face of new

technologies and an increasingly diverse

society seems to be the leading thread.



• • •

264

CHALLENGES – DIMENSION – LIBRARY EXPERIENCE

Chart 3.105 Main challenges - Global Online voting results by library experience

There are slight variations in answers by library

experience. Insufficient library funding and investment is

slightly more critical to early career professionals (1-10

years of library experience). Managing change is slightly

more critical to late career professionals (31+ years of

experience).

Staying relevant means not to be

marginalized by competitors such as Internet.



• • •

265

CHALLENGES – DIMENSION – REGIONS

Chart 3.106 Main challenges - Global results by region

Top two challenges are consistent across regions. Managing change is ranked slightly higher in Latin America and the

Caribbean and North America. Lack of skilled staff and Lack of leadership capacity is ranked above average in

Middle East and North Africa. Inadequate infrastructure is the third in Africa and Latin America and Caribbean.


• • •

266

Challenges – Top Fives by region – Africa

Chart 3.107 Top five main challenges – Africa

Top Five from region of Africa shares four items with the Global Top Five

(Chart 3.97):





Instead of Managing change, which is included in the Global Top Five,

results from Africa feature:


Libraries should

provide pertinent

information

according to the

community need.



• • •

267

Challenges – Top Fives by region – Asia and Oceania

Chart 3.108 Top five main challenges – Asia and Oceania

Top Five from region of Asia and Oceania shares four items with the






Instead of Managing change, which is included in the Global Top

Five, results from Asia and Oceania feature:


These main challenges are also

hard for us to do, especially in the

rural part that far away such as

internet connection; staff have not

enough library skill and also

insufficient books and equipment.



• • •

268

Challenges – Top Fives by region – Europe

Chart 3.109 Top five main challenges – Europe

Top Five from region of Europe shares all five items with the Global Top

Five (Chart 3.97):





• Managing change

Besides technological

challenges, problems lie in the

vocational skills of librarians and

insufficient funding for libraries.



• • •

269

Challenges – Top Fives by region – Latin America and the Caribbean

Chart 3.110 Top five main challenges – Latin America and the Caribbean

Top Five from region of Latin America and the Caribbean shares

four items with the Global Top Five (Chart 3.97):



stakeholders


• Managing change

Instead of Image and status of libraries, which is included in the

Global Top Five, results from Latin America and the Caribbean

feature:


More and more libraries jobs are

being closed down. The perception of

the citizenship about our profession is

wrong and the librarians needs to do

a lot of work to change this. Right

now, we have less librarian's positions

than 20 years ago.



• • •

270

Challenges – Top Fives by region – Middle East and North Africa

Chart 3.111 Top five main challenges – Middle East and North Africa

Top Five from region of Middle East and North Africa shares three items



• Insufficient library funding and investment


Instead of Image and status of libraries and Managing change, which

are included in the Global Top Five, results from Middle East and North

Africa feature:



Associations are an

effective element in

overcoming library

challenges and raising

their concerns to

officials.



• • •

271

Challenges – Top Fives by region – North America

Chart 3.112 Top five main challenges – North America

Top Five from region of North America shares all five items with the






• Managing change

Perceptions of libraries are

changing, and we need

to respond.



• • •

272

CHALLENGES – DIMENSION – PROFESSIONAL UNITS

Chart 3.113 Main challenges – Professional Unit workshops results by division

There are slight variations in answers among professional units. Insufficient library funding and investment takes the first

place in total results and is rated above average by Division II (Library Collections) and Community. Managing

change is ranked twice above the average by Strategic Programmes, which also highlights Inadequate legal

environment. Value of libraries not understood by funders and stakeholders is ranked higher by Division III (Library

Services), Division V (Regions), and Community.


• • •

273

Challenges – Top Fives by professional unit group – Division I

Chart 3.114 Top five main challenges – Division I (Library Types)

Top Five from Division I (Library Types) shares all five items


• ONGOING TECHNOLOGICAL CHANGES



• Managing change


stakeholders

Libraries need to secure funding to develop

their spaces to be inviting for meeting,

research and study and social purposes while

at the same time serving a community of

remote users via relevant technologies.



• • •

274

Challenges – Top Fives by professional unit group – Division II

Chart 3.115 Top five main challenges – Division II (Library Collections)

Top Five from Division II (Library Collections) shares three items with the




• Managing change

Instead of Value of libraries not understood by funders and stakeholders

and Image and status of libraries, which are included in the Global Top

Five, results from Division II (Library Collections) feature:

• Ensuring open and equal access to information

• Information literacy

Libraries should reflect

the history and the

present. Free access to

information is necessary

for a democratic

society.



• • •

275

Challenges – Top Fives by professional unit group – Division III

Chart 3.116 Top five main challenges – Division III (Library Services)

Top Five from Division III (Library Services)

shares all five items with the Global Top Five

(Chart 3.97):

• VALUE OF LIBRARIES NOT UNDERSTOOD

BY FUNDERS AND STAKEHOLDERS

• Insufficient library funding and

investment



• Managing change

This was an area in which there was significant

agreement around these issues, particularly for the

challenges of technological change, limited resources,

and difficulties that libraries face in telling the story of

what they do – politicians making decisions need to

understand the value of libraries and their work.



• • •

276

Challenges – Top Fives by professional unit group – Division IV

Chart 3.117 Top five main challenges – Division IV (Support of the Profession)

Top Five from Division IV (Support of the Profession) shares three items


• ONGOING TECHNOLOGICAL CHANGES




are included in the Global Top Five, results from Division IV (Support of

the Profession) feature:

• Contribute to the inclusion and integration of all community

citizens

• Ever increasing user-expectations

Libraries may need to create a

counter-movement such as “slow

information” – time to reflect and

engage! Clearly define their

value-added attributes to users

(more to offer than Google and

Social Media) – in particular to the

younger generations.



• • •

277

Challenges – Top Fives by professional unit group – Division V

Chart 3.118 Top five main challenges – Division V (Regions)

Top Five from Division V (Regions) shares four items with the Global Top

Five (Chart 3.97):

• IMAGE AND STATUS OF LIBRARIES



• Managing change

Instead of Ongoing technological changes, which is included in the



It is essential that libraries

reaffirm their importance to

society and to the

stakeholders, as this will allow

them to get the resources

they need.



• • •

278

Challenges – Top Fives by professional unit group – Strategic Programmes

Chart 3.119 Top five main challenges – Strategic Programmes

Top Five from Strategic Programmes shares three items with the Global Top

Five (Chart 3.97):

• Managing change



Instead of Value of libraries not understood by funders and stakeholders

and Image and status of libraries, which are included in the Global Top

Five, results from Strategic Programmes feature:

• INADEQUATE LEGAL ENVIRONMENT

• Ever increasing user-expectations

We need to build the

evidence base to

strengthen and support

our advocacy, and also

and the development of

our services.



• • •

279

Challenges – Top Fives by professional unit group – Community

Chart 3.120 Top five main challenges – Community

Top Five from Community shares three items with the Global Top Five

(Chart 3.97):





are included in the Global Top Five, results from Community feature:


• Capacity to advocate

Libraries should reflect the

history and the present.

Free access to information

is necessary for a

democratic society.



• • •

280

WHAT WOULD BE THE CHARACTERISTICS OF A UNITED LIBRARY FIELD?

CHARACTERISTICS – GLOBAL TOP FIVE

Chart 3.121 Characteristics of a united library field – Global Top Five

The number one on the list of characteristics of a united library field IS

EFFECTIVE AND EFFICIENT USE AND SHARING OF RESOURCES AND

TECHNOLOGIES.


• Powerful partnerships and collaboration

• Empowered libraries build more informed, literate and

participative societies

• Commitment to quality Library Information Science (LIS)

education and development

• Motivated staff

A united library field could bring

up and work together with issues

that are common for all types of

libraries the wish to give

everyone free access to

education and information.



• • •

281

CHARACTERISTICS – DIMENSION – LIBRARY TYPES

Chart 3.122 Characteristics of a united library field - Global Online voting results by library type

There are just slight variations in answers by library types.

Effective and efficient use and sharing of resources and

technologies is more important to national libraries, academic

and research libraries, and special libraries than other library

types. Empowered libraries build more informed, literate and

participative societies is more important to school and public

libraries.

A united library field should act as a

pillar for democracy and freedom of

speech.



• • •

282

Characteristics – Top Fives by library type – National Libraries

Chart 3.123 Top five characteristics of a united library field – National libraries

Top Five from national libraries shares all five items with the Global Top

Five (Chart 3.121):

• EFFECTIVE AND EFFICIENT USE AND SHARING OF RESOURCES AND

TECHNOLOGIES


• Empowered libraries build more informed, literate and participative

societies

• Commitment to quality Library Information Science (LIS) education

and development

• Motivated staff

Librarians are natural

collaborators and take

that for granted as a

core activity of the

profession.



• • •

283

Characteristics – Top Fives by library type – Academic and Research Libraries

Chart 3.124 Top five characteristics of a united library field – Academic and Research Libraries

Top Five from academic and research libraries shares four items with the



TECHNOLOGIES



societies


and development

Instead of Motivated staff, which are included in the Global Top Five, results

from academic and research libraries feature:

• A Global Vision dynamically connected with local strategies

Learning environment at

universities, and meeting of

information needs of

participants in the scientific

and educational process in

the university is a

characteristic of a united

(academic) library field.



• • •

284

Characteristics – Top Fives by library type – Public Libraries

Chart 3.125 Top five characteristics of a united library field – Public Libraries

Top Five from public libraries shares four items with the Global Top Five

(Chart 3.121):

• EMPOWERED LIBRARIES BUILD MORE INFORMED, LITERATE AND

PARTICIPATIVE SOCIETIES

• Effective and efficient use and sharing of resources and technologies


• Motivated staff

Instead of Commitment to quality Library Information Science (LIS)

education and development, which is included in the Global Top Five,

results from public libraries feature:


By following united

library field approach, a

librarian will focus more

on patron’s services

rather than other

collection-based library

processes.



• • •

285

Characteristics – Top Fives by library type – School Libraries

Chart 3.126 Top five characteristics of a united library field – School Libraries

Top Five from school libraries shares four items with the Global Top Five (Chart

3.121):


TECHNOLOGIES


societies


• Commitment to quality Library Information Science (LIS) education and

development

Instead of Motivated staff, which is included in the Global Top Five, results

from school libraries feature:


When the global vision

for libraries is adjusted

to the local strategy of

each library, the result is

the implementation of

similar functions and

services.



• • •

286

Characteristics – Top Fives by library type – Special Libraries

Chart 3.127 Top five characteristics of a united library field – Special Libraries


3.121):


TECHNOLOGIES



societies


development

Instead of Motivated staff, which is included in the Global Top Five, results from

special libraries feature:


High level goals should

be raised for the

characteristics of the

library field, especially

valuable, reflecting the

realities of world

development, the

current situation and

threats.



• • •

287

Characteristics – Top Fives by library type – Other Types of Libraries

Chart 3.128 Top five characteristics of a united library field – Other Types of Libraries

Top Five from other types of libraries shares four items with the


• EFFECTIVE AND EFFICIENT USE AND SHARING OF RESOURCES

AND TECHNOLOGIES




• Commitment to quality Library Information Science (LIS)

education and development

Instead of Motivated staff, which is included in the Global Top Five,

results from other types of libraries feature:


There is a sense of the great

potential of being a united library

field – ‘dedication to our core

values’, ‘being a beacon of freedom

of expression’, ‘the democratization

of collections’ and ‘the open sharing

of information and collections’;

‘respecting our diversity and using it

to meet the challenges we face’.



• • •

288

CHARACTERISTICS – DIMENSION – LIBRARY EXPERIENCE

Chart 3.129 Characteristics of a united library field - Global Online voting results by library experience

There are just slight variations across generations of

librarians. Powerful partnerships and collaboration are

slightly more important to late career professionals (31+

years of library experience). Motivated staff is slightly

more important to early careers professionals (1-10

years of library experience). A united voice for strong

advocacy actions is slightly more important to more

experienced librarians.

Libraries should let more young people join the

profession, so we can learn from them. This opinion

is in line with the need to change and update

education of librarians and enable international

exchange of best practice.



• • •

289

CHARACTERISTICS – DIMENSION – REGIONS

Chart 3.130 Characteristics of a united library field - Global results by region

There are just some slight variations across regions. Powerful partnerships and collaboration are slightly more important

in North America than in other regions. Commitment to quality Library Information Science (LIS) education and

development is more important to Africa, Latin America and the Caribbean, and Middle East and North Africa than

other regions.


• • •

290

Characteristics – Top Fives by region – Africa

Chart 3.131 Top five characteristics of a united library field – Africa

Top Five from the region of Africa shares four items with the Global Top

Five (Chart 3.121):


TECHNOLOGIES



and development


societies


from Africa feature:


Unified library field

dot not simply

remain fine words on

paper, but that

concrete measures

are actually

implemented.



• • •

291

Characteristics – Top Fives by region – Asia and Oceania

Chart 3.132 Top five characteristics of a united library field – Asia and Oceania

Top Five from the region of Asia and Oceania shares four items with the



TECHNOLOGIES



societies


and development


from Asia and Oceania feature:


The most critical

characteristic for the library

would be for it to remain

transparent and have a

willingness to share

resources and knowledge

with others.



• • •

292

Characteristics – Top Fives by region – Europe

Chart 3.133 Top five characteristics of a united library field – Europe

Top Five from the region of Europe shares all five items with the Global



TECHNOLOGIES



societies

• Motivated staff


and development

A united library field

would provide

advocacy,

cooperation, and user-

centred services.



• • •

293

Characteristics – Top Fives by region – Latin America and the Caribbean

Chart 3.134 Top five characteristics of a united library field – Latin America and the Caribbean

Top Five from the region of Latin America and the Caribbean shares four items



TECHNOLOGIES


societies



development


Latin America and the Caribbean feature:


The work of united

librarians and a

united library field

can increase

advocacy within the

field and help sway

the decision and

policy makers.



• • •

294

Characteristics – Top Fives by region – Middle East and North Africa

Chart 3.135 Top five characteristics of a united library field – Middle East and North Africa

Top Five from the region of Middle East and North Africa shares four items with



TECHNOLOGIES


development



societies


Middle East and North Africa feature:


The unified desktop

space unifies all

available

capacities to raise

the banner of

libraries.



• • •

295

Characteristics – Top Fives by region – North America

Chart 3.136 Top five characteristics of a united library field – North America

Top Five from the region of North America shares three items with the Global Top

Five (Chart 3.121):


TECHNOLOGIES



societies

Instead of Commitment to quality Library Information Science (LIS) education

and development and Motivated staff, which are included in the Global Top

Five, results from North America feature:

• A united voice for strong advocacy actions


A united library

field could

obviously benefit

librarians and

libraries.



• • •

296

CHARACTERISTICS – DIMENSION – PROFESSIONAL UNITS

Chart 3.137 Characteristics of a united library field – Professional Unit workshops results by division

There are moderate variations in answers from professional units. While POWERFUL PARTNERSHIPS AND COLLABORATION in the

total number one, professional units bring A Global Vision dynamically connected with local strategies, A united voice for strong

advocacy actions, and Drawing on the strengths of all into the Top Five. Strategic Programmes highlight Transparency.


• • •

297

Characteristics – Top Fives by professional unit group – Division I

Chart 3.138 Top five characteristics of a united library field – Division I (Library Types)

Top Five from Division I (Library Types) shares two items with the


• POWERFUL PARTNERSHIPS AND COLLABORATION



Instead of Effective and efficient use and sharing of resources

and technologies, Commitment to quality Library Information

Science (LIS) education and development and Motivated staff,

which are included in the Global Top Five, results from Division I

(Library Types) feature:

• Drawing on the strengths of all

• A Global Vision dynamically connected with local

strategies

• Innovative

The main characteristics of a

united library field are:

commitment to common

professional values, ability to

respond to the challenges of the

time, professional solidarity and

team building, development of

sustainable relationships with

related communities.



• • •

298

Characteristics – Top Fives by professional unit group – Division II

Chart 3.139 Top five characteristics of a united library field – Division II (Library Collections)

Top Five from Division II (Library Collections) shares one item with the Global Top

Five (Chart 3.121):

• Effective and efficient use and sharing of resources and technologies

Instead of Powerful partnerships and collaboration, Empowered libraries build

more informed, literate and participative societies, Commitment to quality Library

Information Science (LIS) education and development and Motivated staff,

which are included in the Global Top Five, results from Division II (Library

Collections) feature:

• DRAWING ON THE STRENGTHS OF ALL




Cooperation and

collaboration. That is

the core of document

delivery and resource

sharing, and it should

be at the core of our

united library

community.



• • •

299

Characteristics – Top Fives by professional unit group – Division III

Chart 3.140 Top five characteristics of a united library field – Division III (Library Services)

Top Five from Division III (Library Services) shares three items with


• EFFECTIVE AND EFFICIENT USE AND SHARING OF RESOURCES

AND TECHNOLOGIES




Instead of Commitment to quality Library Information Science (LIS)

education and development and Motivated staff, which are

included in the Global Top Five, results from Division III (Library

Services) feature:



An effective global advocacy

campaign; strong use of social media

to ensure global connections;

consistent messaging; a single banner

badging for a global Campaign; a

single voice; a single strategy to

approach governments worldwide, a

single strategy with a clear, cohesive

message to reach people world-wide.



• • •

300

Characteristics – Top Fives by professional unit group – Division IV

Chart 3.141 Top five characteristics of a united library field – Division IV (Support of the Profession)

Top Five from Division IV (Support of the Profession) shares two items with the




societies

Instead of Effective and efficient use and sharing of resources and technologies,

Commitment to quality Library Information Science (LIS) education and

development and Motivated staff, which are included in the Global Top Five,

results from Division IV (Support of the Profession) feature:

• A GLOBAL VISION DYNAMICALLY CONNECTED WITH LOCAL STRATEGIES

• Drawing on the strengths of all


Other characteristics

to emphasize that

one wants of a

united librarian field is

that it is "strong",

“progressive”,

“provocative” and

“sensitivity”.



• • •

301

Characteristics – Top Fives by professional unit group – Division V

Chart 3.142 Top five characteristics of a united library field – Division V (Regions)

Top Five from Division V (Regions) shares one item with the Global Top Five (Chart

3.121):

• MOTIVATED STAFF

Instead of Effective and efficient use and sharing of resources and technologies,

Powerful partnerships and collaboration, Commitment to quality Library

Information Science (LIS) education and development and Motivated staff,

which are included in the Global Top Five, results from Division V (Regions)

feature:

• Strong Library Associations


• Strong leadership at all levels


There are many

good ideas to

develop the

profession and the

Library associations,

as well as to develop

leadership skills

among the

professionals.



• • •

302

Characteristics – Top Fives by professional unit group – Strategic Programmes

Chart 3.143 Top five characteristics of a united library field – Strategic Programmes

Top Five from Strategic Programmes shares two items with the Global Top

Five (Chart 3.121):


• Motivated staff

Instead of Effective and efficient use and sharing of resources and

technologies, Empowered libraries build more informed, literate and

participative societies and Commitment to quality Library Information

Science (LIS) education and development, which are included in the

Global Top Five, results from Strategic Programmes feature:

• TRANSPARENCY



IFLA should consider positioning

itself as a unifying library

organization – a united

federation of libraries and a

common core of ethics. It

should consider creating a

common code of library values

and serving as global

information portal.



• • •

303

Characteristics – Top Fives by professional unit group – Community

Chart 3.144 Top five characteristics of a united library field – Community

Top Five from Community shares two items with the Global Top Five (Chart

3.121):

• POWERFUL PARTNERSHIPS AND COLLABORATION

• Effective and efficient use and sharing of resources and

technologies

Instead of Empowered libraries build more informed, literate and

participative societies, Commitment to quality Library Information Science

(LIS) education and development and Motivated staff, which are

included in the Global Top Five, results from Strategic Programmes feature:


• Strong leadership at all levels


One of the fundamental

points is to take advantage

of the strengths of the

actors that comprise it. It is

necessary to rely on these

strengths to develop

activities, actions and

undertakings that could

achieve greater results.


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