Chapter 31

On the Job

Designingbeautyacademy.com

* first job: prioritize goals

* commit to personal rules - conduct

- behavior

* guides you through career

Live-the-solution.com

Moving from School to Work

* needs of the salon and clients

- ahead of your own

* be on time

* perform

- services

- functionsNmmu.ac.za

Cannot just take the day off

- inconveniences clients

~ may not return

- coworkers

~ resentful

Out In The Real World

-determine the position that is right for you

-evaluate your skills

Suncoastcasino.com

Thriving in a Service Profession

* work revolves

- servicing clients

*majority

- truly appreciate your work

*show their appreciation

-with their loyalty

Points to guide you

•Put other first

* needs of salon and clients

•Be true to your word

* tell the truth

* do what you say you will

•Be punctual

* on time is respectful

•Be a problem solver

* find ways to resolve

•Be a lifelong learner

* interesting directions

Tonilove.com

Behindthechair.com

Salon Teamwork

* practice and perfect

- people skills

- team player

•Strive to help

Donnashairstudio.net

Newyork.metromix.com

•Pitch in

* needs to be done

•Share your knowledge

•Remain positive

•Become a relationship builder

* working relationships

•Be willing to resolve conflict

* work constructively

-valued member

•Be willing to be a subordinate

* beginners

- down in pecking order

•Be sincerely loyal

* salon/management

* staff/clients

The Job Description

* behave appropriately

* perform services

* conduct business

professionally

Job description:

* document outlines

- duties and responsibilities

- particular position

Stolaf.edu

Fulfill:

* future at salon

* financial rewards

Outlines:

* attitudes expected

* opportunities that are available

Compensation Plans

•Salary (hourly rate)

* best way to start out

* based on minimum wage

*** flat rate

- $ per hours worked

* high points

* low points

* guaranteed $

-protect you in

slow periods

Mediabistro.com

Not in 2012 edition FYI

*set salary

*overtime

-more than 40 hours

•Commission

* percentage of revenue salon takes in

* offered once employee has built up a loyal clientele

* direct result of amount of

service $ you generate

Iandrinstitue.org

* based on percentage

- range 25 - 60 %

* depends

- length of time

- performance levels

* until at least 2 years of service:

- may not be able to make a living on straight commission

•Salary Plus Commission

* receive both

* motivates

- more services

- increasing productivity

•Tips

* tipping policy

* no tipping policy

* usual-15%

* tracked and accounted

- as income tax

* beneficial for loan/mortgage

Employee Evaluation

* ask for feedback

~improves technical abilities

~customer service skills

* ask senior stylist

- sit in on client consultation

~ where to improve

* manager observe

- technical skills

- ways to work more quickly and

efficiently

* evaluate skills selling retail products

* benefits your learning process

Freeindex.co.uk

Find a Role Model

* someone who has the kind of success you want

~ What do they do?

~ treat clients

~ treat staff/manager

~ book appointments

~ continuing education

~ formulate color

~ attitude toward work

~ handle crisis/conflict

~ go for advise

~ If having a problem, listen not argue

~help from skilled, experienced co-workers helps you

achieve your goals

Managing Your Money

•Requires financial understanding and planning

*plan for the future

In corporate structure:*health and dental insurance*retirement accounts*savings accounts

Others must plan on for these on their own

Meeting Financial Responsibilities

•Responsible adults:*pay back their debts

•Defaulting*serious consequences to your credit

•Know what you owe*what you earn

•Make informed decisions about where your money goes

Personal Budget

•Create a personal budget

•Can be simple to extremely complex

•What your needs are*standard monthly expenses

•Keep track

•Plan ahead (bigger expenses)

•Stick to a budget

•Spend less money*increase at end of month

~invest or save•Work more hours

*salon is busiest*come early*stay late

•Increasing service prices*each year or two

Seek Professional Advice

•Seek out advice of experts

•Reduce credit card debt

•Invest/retirement plans

•Be an informed consumer

Read bullets

Discover the Selling You

•Enormous opportunities

•Ticket upgrading/upselling services*recommending and selling

additional services•Retailing

*recommending and selling products to clients

for at- home care

Principles of Selling

•Feel good about providing valuable services•Success in sales:

*ambition *determination *good personality *sell yourself

•Clients must like and trust you

•Every client-potential purchaser

•Recognize clients needs and preferences

*foundation for success

•Recommend only what the client really needs

•Adapt your approach

•Be self-confident

•Generate interest and desire

•Never misrepresent your services or products

•Do not underestimate client’s intelligence

•Deliver sales talk*relaxed friendly manner*demonstrate use

•Do not oversell

Psychology of Selling

•Figure out the reasons that might motivate someone to buy

*vanity*personal satisfaction*solve a problem

•Offer honest and sincere advice

•Best interests of client *first consideration

•Ask every client*maintenance

~nails~hands ~feet

•Place products in client’s hands

•Advise-personal benefit*manageability*longer-lasting nail polish

•Keep retail area clean, well-lit, and appealing

• Inform about merits of using professional products

Keeping Current Clients and Expanding Your Client Base

•Client base:*comes back to you

•Birthday cards

•Provide consistently good service

•Be reliable

•Be respectful

•Be positive

•Be professional

•Business card referrals

•Local business referrals

•Public speaking

Rebooking Appointments

•Get client back while still in salon

•Talk to him/her

•Ask questions

•Listen carefully to his/her answers

•Talk about condition of their hair

•Hairstyling habits at home

•Benefits of regular salon maintenance

On Your way

•Getting started*steep learning curve

•Practice makes perfect

•Generous and experienced professionals*teach you tricks of the

trade

•Commit to perfecting technical and customer service skills

•Always be willing to learn

•Reap the amazing benefits