chapter 5

EXTENSION FACILITIES

LZU 108 1643 R1A OPERATION AND MAINTENANCE BC9 LEVEL 1 5-1

Chapter 5 - Extension facilities................................................................................5-2

Telephone instrument DBC 203........................................................................................5-2 Function keys.................................................................................................................................. 5-3 Programming of the function keys.................................................................................................. 5-3

Transfer...............................................................................................................................5-4

Parking................................................................................................................................5-4

Conference ..........................................................................................................................5-5

Intrusion..............................................................................................................................5-5

Abbreviated Dialling..........................................................................................................5-5 Programming of Abbreviated Dialling Data................................................................................... 5-5

Common Numbers...................................................................................................................... 5-6 Individual Numbers .................................................................................................................... 5-7

Automatic call back ...........................................................................................................5-8

Call Diversion .....................................................................................................................5-8 Programming of Call Diversion...................................................................................................... 5-9

Common Call Diversion ............................................................................................................. 5-9 Individual Call Diversion ......................................................................................................... 5-10 Diversion on No Answer .......................................................................................................... 5-10 Diversion on Busy .................................................................................................................... 5-11 Follow Me ................................................................................................................................ 5-11 Diversion By-Pass .................................................................................................................... 5-12

Call Pick-Up......................................................................................................................5-12 Programming of Individual Call Pick-Up..................................................................................... 5-12 Common Bell................................................................................................................................ 5-13 Programming of Common Bell..................................................................................................... 5-13

Initiation of Common Bell Group............................................................................................. 5-13 Initiation of Members to a Common Bell Group...................................................................... 5-13

Programming of Group Call Pick-Up ........................................................................................... 5-14 Initiation of Call Pick-Up Group .............................................................................................. 5-14 Initiation of Alternative Answer Groups................................................................................... 5-14 Group call pick-up.................................................................................................................... 5-14

Group Hunting .................................................................................................................5-15 Programming of Group Hunting................................................................................................... 5-15

Initiation of Group Hunting Group........................................................................................... 5-15 Initiation of Members to a Group Hunting Group .................................................................... 5-15

Special Purpose Functions ..............................................................................................5-16 Initiation of Special Purpose Extension.................................................................................... 5-16

Traffic Switching Class ...................................................................................................5-18 Setting up the traffic matrix ...................................................................................................... 5-19

Exercises............................................................................................................................5-20



Chapter 5 - Extension facilities This chapter contains a description of the telephone instrument you use and some of the functions provided by the MD110. We will for example look at abbreviated dialling, call diversion, common bell and some special purpose functions. At the end of the chapter we will also mention traffic switching classes.

Please note that the key sequences for the specified functions in this chapter may differ depending on the actual market.

Telephone instrument DBC 203 There is hardly any exchange that comes equipped with all features. By categorization, it is possible to vary the number of features assigned to each individual extension.

1

4

7

*

2

5

8

0

3

6

9

#

C

012314131291011

8151617181920212223

4 5 6 7

Prog

Transfer

Inquiry

Access 2

Access 1

Menumd110

Figure 5.1: Telephone instrument.

Button 16 to 23 are called TNS (Telephone Name Selection). You can easily program these with the following procedure:

1. Press Program

2. Choose TNS

3. Type the telephone number or feature

4. Press program



Function keys There are also other types of functions that can be initiated to the keys.

FUNCTION FUNCTION CODE

Automatic answering AANS

Additional directory number ADN

Call back CAB

Call diversion CAD

Call waiting CAW

Conference CNF

Call pick up CUP

Do not disturb DND

External number redial ENR

Intrusion INT

Message waiting MEW

Manual message waiting MMW

Multiple name selection MNS

Free on 2:nd line ODN2

Paging PAG

Telephone name selection TNS

Call back (CAB) and Call diversion (CAD) are automatically programmed when the telephone is initiated.

Programming of the function keys

KSFKC:DIR=1200,KEY=14,FCN=CUP;

DIR = Directory numberKEY = The key which represents the wanted functionFCN = The function

Figure 5.2: Command KSFKC.

The digital telephone with the telephone number 1200 will get the function call pick up (CUP) on the key 14.



NOTE! The procedures listed on the following pages are for digital telephone sets. If you need help on how to use the facilities on analogue sets, consult DynaText and check for Directions for use - Extensions with push-button telephones.

Transfer You can transfer a call to another extension, subscriber or PABX-operator. If you have more than one parked call it will be the last parked call that will be transferred. If the wanted extension is busy or transfer to this extension is forbidden the transfer will not be executed.

Transfer after answer

Press the Inquiry-key and wait for dial tone. Dial extension number and wait for answer. Announce the call. Press the Transfer-key.

Capacity All extensions.

Parking You can park an ongoing call temporarily and then re-admit it on your own telephone.

To park Press the Line-key where you have the call in conversation and replace the handset.

To re-admit the call

Press the Line-key where you have the call parked. You have now speech connection with the original conversation partner.




Conference In an MD110 you can establish connections to up to seven other parties, but only the person initiating the conference can invoke participants.

To initiate a conference

Establish a call to first party. Press Inquiry-key or access 2-key. Dial second party’s extension number. Dial 3 or F3 or Conference.

To add a party

Press R-key or Inquiry-key. Dial next party’s extension number. Dial 3 or F3 or Conference.

Capacity 8 participants per conference. The number of conferences depends on the number of TMU boards.

Intrusion Possibility for an extension, who meet called extension busy, to intrude on the established call. Any extension can be given one out of the four different intrusion classes and any extension can by class of service code be protected from intrusion.

Prerequisite Set the D3D4 in the parameter SERV in the command EXCCS according to intrusion and priority.

To use Press the Intrusion-key or dial 8.

Capacity All extensions. 4 priority levels.

Before the intrusion is executed a warning tone is sent to the parties in the ongoing call. During the time the three parties are connected a warning tone will be heard.

Abbreviated Dialling Time can be saved by programming frequently used telephone numbers either in the exchange (common numbers) or on a telephone (individual numbers).

The short code is automatically translated to a full code and sent out by the exchange. There are two different types of abbreviated dialling:

� Common numbers

� Individual numbers

Programming of Abbreviated Dialling Data A common abbreviated number is a 1-5 digit code. Common numbers are divided in 4 tables and extensions can be allowed to use one table. Individual abbreviated dialling is only available for specified extensions.



Abbreviated dialling can be made semi-automatic by programming incomplete numbers, where the extension can add digits to complete the number. For example, when extension A in exchange 1 makes a call to extension B in exchange 2, he/she uses the abbreviated number to exchange 2 and thereafter adds B’s extension number.

Extension 2156

Exchange A Exchange B0822

Translated number - 000822

Abbreviated number301 is initiated.She just has to dial 301 and 2156.

Destination code to reach B from A

Figure 5.3: Example of abbreviated dialling.

Common Numbers

These are numbers of importance for all users of the exchange. Number length is 1-5 digits.

To initiate the common abbreviated number you use the command ADCOI (Abbreviated Dialling COmmon Initiate).

ADCOI:ABB=301,TRA=00C90150,CLASS=2;

ABB = Abbreviated numberTRA = Translated number - C = Second dial tone CLASS = Abbreviated number class

Figure 5.4: The command ADCOI.

Prerequisite The extension belongs to the same class as the abbreviated number. D1D2 in parameter TRAF for the telephone (EXCCS) is equal to CLASS parameter in ADCOI. You also have to state a common abbreviated number by command NANSI.

To use Dial the abbreviated number.

Capacity 12600/exchange, 12600/LIM, 20 digits/number



Individual Numbers

Individual numbers are either initiated by MML-commands or from the extension itself. The abbreviated number is a one-digit number.

To initiate the individual abbreviated number you use the command ADINI (Abbreviated Dialling Individual Number Initiate).

ADINI:DIR=4498,ABB=1,TRA=0090510,IADTYP=NN;

DIR = Directory numberABB = Abbreviated numberTRA = Translated numberIADTYP = Type of individual abbreviated numberNN = Normal number

Figure 5.5: The command ADINI.

If only DIR is given it permits the user to initiate and use individual abbreviated numbers.

ADINI:DIR=4492&&4495&4498;

Figure 5.6: The command ADINI.

Prerequisite An ADINI command with DIR equal to the telephone number that has been initiated. You also have to state a individual abbreviated number by command NANSI.

To use Dial **<the abbreviated number>.

To program Dial *51*<digit (0-9)>*<Telephone number>#.

To erase Dial #51*<digit (0-9)>#. #51# will erase all individuals numbers.

Capacity 640 users/LIM can have 10 individual numbers, 20 digits/number



Automatic call back If a called extension is busy or not answering, you can request the system to call back automatically as soon as the extension will be free or when it has been used. You can have several call backs initiated simultaneously. By lifting and replacing the receiver you tell the exchange that you are present at your extension. Extension can be used as normal while waiting for an answer to call back.

Prerequisite The possibilities for an extension to use call back depends on D6 in parameter SERV for EXCCS.

To order When met by busy or no answer, dial 5 or press the Call-Back key and replace the handset.

To answer Answer in a normal way within 8 seconds.

To cancel Dial #37*<extension number># #37# will replace all initiated call backs.

Capacity 100 call back orders/LIM

Call Diversion If you are unable to accept calls you can have them direct diverted to an individual position or a common position, for example to the operator.

There are different types of call diversion:

� Common Call Diversion

� Individual Call Diversion

� Diversion on No Reply

� Diversion on Busy

� Follow Me

� Diversion bypass



Programming of Call Diversion Programming of the call diversion can either be done by the extension, the operator or from the I/O-unit, depending on the type of call diversion.

Common Call Diversion

Possibility for an extension to have calls diverted to a common answering position. For initiating the common diversion number you use the command CDCOI (Call Diversion COmmon Initiate).

CDCOI:INTDIV=09;

INTDIV = Diversion number for internal calls

Figure 5.7: The command CDCOI.

Diversion is activated and cancelled by the extension, the answering position or the operator. A diverted extension that initiates an outgoing call will receive special dial tone to indicate that diversion state exists.

Prerequisites Initiated with CDCOI. The D4 -D9 parts of the CDIV parameter (EXCCS) must been set accordingly to the grade and type of diversion wanted.

To order Dial *21# or press the Diversion key.

To cancel Dial #21# or press the Diversion key.

Capacity All extensions



Individual Call Diversion

Possibility for an extension to have calls diverted to an individual answering position. To initiate the individual diversion number you use the command CDINI (Call Diversion INdividual Initiate).

CDINI:DIR=5952,DIV=5863;

DIR = Directory number for diverted postionDIV = Individual diversion number

Figure 5.8: The command CDINI.

Diversion is activated and cancelled by the extension, the answering position or the operator. A diverted extension that initiates an outgoing call will receive special dial tone to indicate that diversion state exists.

Prerequisites Individual diversion initiated with CDINI and the appropriate parts of the CDIV parameter D4-D9 (EXCCS) has been set accordingly to the grade and type of diversion wanted.



Capacity All extensions

Diversion on No Answer

Possibility for extension with individual call diversion to have calls diverted on no answer.

A call to an extension with individual call diversion that is not answered within 16 seconds will automatically be diverted to the answering position. Subsequent calls are diverted after 8 seconds provided the extension has not initiated a call in the meantime.

To initiate the diversion on no reply you use the parameter CDIV in the command EXCCS.

Prerequisites Set the D4D5 in the parameter CDIV in the command EXCCS accordingly to diversion on no answer. Your extension must be initiated as individual call diversion.






Diversion on Busy

This makes it possible for extension with individual call diversion to have calls diverted on busy.

Calls to a busy extension with individual call diversion are automatically diverted to the answering position.

To initiate the diversion on busy you use the parameter CDIV in the command EXCCS.

Prerequisites Set the D4D5 in the parameter CDIV in the command EXCCS accordingly to diversion on busy. Your extension must be initiated as individual call diversion.




Follow Me

The function “Follow Me” enables an extension to temporarily move incoming calls to another extension.

It is activated and cancelled by the extension, the answering position or the operator. The extension gets a special dial tone to indicate that the Follow Me function is in use.

Prerequisites Set the D4D5 in the parameter CDIV in the command EXCCS according to request internal follow-me.

To order Dial *21*<answering position number>#. Order from another position: Dial *21*<own extension nr>*<answering position nr>#

To cancel Dial #21# or the Diversion key on a digital instrument. To cancel from answering position:

Dial #21*<own extension number>#

Capacity All the extensions.

It is possible to initiate and remove diversion for extensions from the operator console. This is handy if somebody calls sick, the operator can program diversion for this person from the console.



Diversion By-Pass

The divertee position can always reach the diverted extension by dialling the diverted number.

An extension that has a class of service code allowing intrusion also gets the possibility to use diversion by-pass.

Prerequisites Set the D3D4 in the parameter SERV in the command EXCCS according to bypass and priority.

To order Dial *60*<wanted number>#


Call Pick-Up A call pick-up group consists of a number of extensions (members) who have been assigned a group number. A member of a group can "pickup" calls to other members in the same group by dialling a special code on his/her telephone.

The oldest call will be picked up first. A call pick-up group can be affiliated as an alternative answer group to another group which is then designated main group. This means that if a member of the main group dials the procedure for call pickup, but no call is queued to the member's own group, a call in the queue to the alternative answer group will be picked up.

Four alternative answer groups can be affiliated to one main group. When the members of the main group pickup calls from the alternative answer group's queue, calls from the first initiated group will be picked up first and so on.

There is also individual call pick-up. If you hear your telephone ringing when you are in a colleague's room, you can answer your call from the colleague's extension. In the same way, you can help out nearby colleagues by answering their calls if they happen to be out of their rooms.

Programming of Individual Call Pick-Up This function is default for every extension.

To pick up a call

Dial your extension number and then dial 6 or *0# or press F3 or the Call pick-up key.




Common Bell The facility common bell means that a number of extensions (members) are assigned a common call number and a signal device. Calls to the common number are queued and the signal device will be activated if there is calls in the queue. Members can pick up calls from the queue by dialling a code on their telephones.

Programming of Common Bell Initiation of a common bell group is done in two step:

1. Initiate a common bell group with stated equipment number for the signal device and category data.

2. Initiate members into the group

Initiation of Common Bell Group

To initiate the common bell group you use the command CBELI (Common Bell Initiate).

CBELI:GRP=800,EQU=1-0-10-0,SERV=1,TRAF=09,QUE=8;

GRP = Group directory numberEQU = Equipment position for signalling equipmentSERV = Service CategoryTRAF = Traffic categoryQUE = Queue length

Figure 5.9: The command CBELI.

Initiation of Members to a Common Bell Group

To assign members to a common bell group you use the command CBGMI (Common Bell Group Member Initiate).

CBGMI: GRP=800,DIR=2345&&2347;

GRP = Group directory numberDIR = Directory number

Figure 5.10: The command CBGMI

Prerequisite Group number and equipment initiated with CBELI and members initiated with CBGMI.

To answer Dial *0#.

Capacity 50 groups/exchange, 30 extensions/group



Programming of Group Call Pick-Up The following procedure is to be used for the handling of group call pickup:

1. Initiate call pickup group with members

2. Initiate alternative answer groups (if any)

Initiation of Call Pick-Up Group

For initiating the call pick-up group you use the command GPGMI (Group call Pick up Member Initiate).

GPGMI:GRP=321,DIR=3456&&3458;

GRP = Group numberDIR = Directory number

Figure 5.11: The command GPGMI.

Initiation of Alternative Answer Groups

To initiate alternative answering groups you use the command GPAGI (Group call Pick up Answer Group Initiate).

GPAGI:GRP=321,AGRP=421&521;

GRP = Group numberAGRP = Alternative answer group number

Figure 5.12: The command GPAGI.

Group call pick-up

If you are a member of a group you can answer calls to any other member of the group.

Prerequisites The telephones must be members of the same group (GPGMI).

To pick up a call

Dial *0#.

Capacity 5000 groups/exchange, 75 groups/LIM, 48 extensions/group



Group Hunting Internal Group Hunting group means that a number of extensions are assigned a common call number, 2-5 digit number. When this number is called one of the extensions (members) is selected. The call is signalled on the telephone of the selected member. The call will be queued if no free member exists.

One extension can be a member of several hunting groups. An extension can temporarily withdraw from the group by activating follow-me to own telephone.

Programming of Group Hunting The following procedure is to be used for the handling of group call pickup:

1. Initiate a group hunting group number and its category data.

2. Initiate members into the group hunting group.

Initiation of Group Hunting Group

To initiate the group you use the command GHGRI (Group Hunting Group Initiate).

GHGRI:GRP=1550,SERV=1000,TRAF=15,SEL=110,QUE=8;

GRP = Group directory numberSERV = Service CategoryTRAF = Traffic categorySEL = Selection categoryQUE = Queue length

Figure 5.13: The command GHGRI.

Initiation of Members to a Group Hunting Group

To add members to a group hunting group you use the command GHGMI (Group Hunting Group Member Initiate).

GHGMI:GRP=1550,DIR=1500&1501;

GRP = Group directory numberDIR = Directory number

Figure 5.14: The command GHGMI.

Prerequisites The telephones must be members of the same group (GHGMI).

To pick up a call

Dial *0#.

Capacity 5000 groups/exchange, 75 groups/LIM, 48 extensions/group



Special Purpose Functions Special purpose extension denotes an extension with one or more extra functions. Available functions are: alarm extension, direct connection with immediate speech connection (Hot Line), automatic answering and master extension.

Initiation of Special Purpose Extension

To initiate the special purpose extension you use the command SPEXI (Special Purpose Extension Initiate). The example below shows an initiation of an emergency extension.

SPEXI:DIR=1200,OPT=E;

DIR = Directory numberOPT = Option

Figure 5.15: The command SPEXI.

Alarm extension means that up to seven calls can be connected simultaneously towards the alarm extension instead of receiving busy tone. Note that accessibility to the conference and intrusion facilities decreases when an alarm extension is initiated. For each alarm extension 8 of the LIM's conference/intrusion possibilities are reserved. The total number of conference/intrusion possibilities per LIM is 32.

Prerequisites Initiate with SPEXI and OPT=E.

A direct hot-line means that when the extension user lifts the handset a call is made immediately to a predetermined direct connection number. The direct connection number can be a directory number, PABX- operator number, external number, common abbreviated number or a procedure.

Prerequisites Initiate with SPEXI and OPT=N. You also have to set NDC which is the direct connection number

A delayed hot-line gives the user the possibility to have the telephone initiated as a hot-line and still be able to use it as a normal telephone. After lifting the handset the user have the two following options:

� If dialling within delayed time, approximately 4 seconds, the user can use the telephone in a normal way.

� If the user does not dial within the delayed time, the call is automatically set up against the predefined number.

Prerequisites Initiate with SPEXI and OPT=D.



An automatic answering extension is an extension that immediately switches to speech state when a call arrives. The extension normally lacks the clear forward signal. The extension can be used as a loudspeaking telephone, a voice message equipment and a dictation unit.

Prerequisites Initiate with SPEXI and OPT=A.

A master extension is an extension which is permitted to order group do not disturb, to by-pass an extension with group do not disturb activated or to order follow me of an internal group hunting group.

Prerequisites Initiate with SPEXI and OPT=M.



Traffic Switching Class A check is performed in the system to verify that the interconnection of two parties is permitted. The parties may be PABX operator, speech/data extension, internal group hunting group, common bell group, conference equipment or external line. The check is done in a matrix.

The TRAF-parameter for the A-party identifies a row in the matrix and for the B-party a column. The value in the intersection point in the matrix indicates whether interconnection is permitted or not. A ‘1’ indicates connection permitted and a ‘0’ that the parties are not allowed to be connected.

By means of commands individual elements, a row or column of elements, can be influenced to permit/forbid interconnection of different parties. The commands for setting up the matrix are TCMAS and TCMAR. To print the matrix, you use TCMAP.

When an MD110 system is placed in operation all matrix elements are assigned the value "interconnection not permitted". Exception: row and column 15 always possess the value "interconnection permitted".

If interconnection of all parties to one another is not permitted the parties are to be divided into groups. 15 such groups can be created. If a group is to be permitted to connect to all other groups this group shall be assigned to traffic group 15.

B 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 A 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 9 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 12 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 13 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 14 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 15 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Figure 4. 1: The traffic matrix - default values.

The table above shows the default look of the traffic matrix. Only calls to or from group 15 is allowed.



00 extension 01 group 02 operator 03 route

00 01 02 03 15 00 1 0 1 1 1 01 0 0 0 0 1 02 1 1 1 0 1 03 1 1 1 1 1 15 1 1 1 1 1

Figure 4. 2: Example of a traffic matrix.

In the example above, you will find that any extension is allowed to call any other extension, the operators and the routes. Extensions are not allowed to call any other groups.

Setting up the traffic matrix

Initiation of Traffic Switching Class is done with the TCMAS command.

TCMAS:A=1&&3,B=1,CON=T;

A = Row in matrixB = Column in matrixCON = Type of connection - T = Two-way connection - C = Conference connection

Figure 5.16: The command TCMAS.

In the example group 1 to 3 are allowed to call group 1.

To remove connections in the matrix you use TCMAR.

TCMAR:A=2,B=1,CON=T;

Figure 5.17: The command TCMAR.

Use TCMAP to view the contents of the matrix.

TCMAP:CON=T;

Figure 5.18: The command TCMAP.



Exercises

Exercise 1 - Transfer a call 1. Make a call from 1200 to 1201.

2. Transfer 1201 to 1202.

Exercise 2 - Park a call 1. Make a call from 1200 to 1201.

2. Park 1201.

3. Call 1202 and transfer 1201.

Exercise 3 - Conference 1. Choose which extension that’s going to be the conference leader.

2. Make a conference with 2 members.

3. Add a third party to the conference.

Exercise 4 - Intrusion 1. 1202 must have the possibility to intrude the established call.

2. Initiate a function key for intrusion (INT) on this extension.

3. Make a call from 1200 to 1201.

4. Make a call from 1202 to 1200 and intrude the call between 1200 and 1201.

Exercise 5 - Common Abbreviated Dialling 1. Initiate common abbreviated dialling for the internal numbers:

1200 and 1201. Use the short numbers 30 and 31.

2. Extension 1100 is allowed to call the internal numbers via common abbreviated dialling.

3. Extension 1202 is restricted to use the facility common abbreviated dialling.

4. Call all the common abbreviated numbers from 1100 and 1202. Check the result.

5. Initiate follow-me as common abbreviated number 32.



Exercise 6 - Individual Abbreviated Dialling 1. Give extension 1201 and 1202 possibility to use individual abbreviated

dialling.

2. Use the procedure to initiate individual abbreviated dialling from extension 1201 Short number 1 Translated number 1101 Short number 2 Translated number 1200

3. Make calls from 1201 by using the short numbers 1 and 2.

4. Cancel all the individual abbreviated dialling numbers from your own telephone set.

Exercise 7 - Automatic call back 1. 1202 must have the possibility to establish a call back.



4. Establish a call back when met no answer.

5. Establish a call back to 2 different extensions. Replace one of them.

Exercise 8 - Call Diversion 1. Give extension 1200 the possibility to use all types of call diversion.

2. The diversion point is 1201.

3. Initiate a call diversion from 1200 to 1201.

4. Call 1200 from 1202. Answer, then replace.

5. Call 1200 from 1202 but force the diversion this time with by-pass.

6. Remove the call diversion for 1200.

7. Initiate the service for diversion in case of no answer for extension 1202. Don’t forget to initiate individual call diversion (CDINI).

8. Call 1202 from 1201 and check the ring time before diversion. Answer from 1101 and replace.

9. Initiate the service for diversion when busy on extension 1100.

10. Verify that the service works.

11. Remove the no answer and busy diversion.

12. Initiate common call diversion

13. Give the extension 1200 the possibility to use common call diversion.

14. Verify that the service works.



Exercise 9 - Follow Me 1. Give extension 1101 the possibility to use internal follow me.

2. Move extension 1101 to 1200 by using the follow me function.

3. Call from 1100 to 1101 and check.

4. Now move extension 1101 from 1200 to 1100.

5. Call from 1200 to 1101 and check.

Exercise 10 - Common bell 1. Initiate the common bell group with group number 800 and 1200,1201

as members of the common bell group. The group shall have the following categories:

Ringing equipment = analogue telephone

No restriction for Direct in dialling traffic

Traffic category = 15

Queue length = 3 internal calls

2. Make a call to the common bell group 800 from 1202. Then call 800 from 1100.

3. Arrange a queue and check the result.

Exercise 11 - Group Call Pick Up 1. Initiate the group call pick up group number 1 with the members

extension 1200 and 1201 and another group call pick up number 2 with the members 1100 and 1101. Members in group 2 shall be able to answer calls to group 1.

2. Call extension 1200 from 1202, don’t answer. Pick up the call from extension 1201, by using the call pick up procedure.



Exercise 12 - Group Hunting 1. Initiate a group hunting group 900 for members 1200 and 1201. The

group shall have the following categories: Sequence hunting. Diversion permitted. Traffic category 15. No restriction for DID traffic. Queue length 3 including internal calls. Extended calls require recall, but don’t require music on hold and messages.

2. Call the group hunting group 900 from 1202. Then call 900 from 1100, check the result.

Exercise 13 - Special Purpose Functions 1. Initiate extension 1202 as a hot line.

The pre-programmed number shall be 1201.

2. Verify the initiation.

3. Remove the hot line function for extension 1202.

4. Initiate the extension 1200 as delayed hot line.

5. Verify the initiation. Check the time you have before the pre-programmed number are connected.

6. Initiate a master extension.

7. Initiate a do not disturb group.

8. Order group do not disturb from the master extension. *25*<group number>#.

Exercise 14 - Do Not Disturb This feature are not described in the book. Use DynaText to find out the information you need.

1. Initiate Do Not Disturb on one of your digital extensions.

2. Initiate the service on one function key.



Exercise 15 - Traffic Matrix 1. Initiate the matrix according to the following:

Put two analogue extensions in group 1. Put two digital extensions in group 2 and two in group 3. Group 1 shall only be allowed to call group 1 and 3. Group 2 shall be allowed to call group 1, 2 and 3. Group 3 shall only be allowed to call group 1 and 3.

2. Make calls between the different extensions to verify the settings.

3. Allow connection between all the groups. Verify.

chapter 5

Documents

i t i e s chapter

common numbers

individual numbers

e x t e n s i o n f

common bell

abbreviated dialling

function keys

extension facilities