chapter 6 (intercultural communication competence)

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  • 1. Subject : Theory ofCommunication Chapter 6 Group 5

2. INTERCULTURALCOMMUNICATIONCOMPETENCEPresenter : Ngn Giang 3. Adopt Correct Attitudes 4. 1. Tolerate ambiguityFijianMalaysian 5. Identify the misunderstanding. Try to understand the possible reasons/causesof the misunderstanding. Share your expertise with your colleagues toprevent the same problem happening again. 6. 2. Be open-minded An open-minded person is willing todispassionately receive the ideas and opinionsof others. Open-minded people are aware of their ownculture values and recognize that otherpeoples values are different. 7. Sala (originally from Fiji): When I came here to Australia years ago,people at work would feel my hair. It made me uncomfortable. Wedont go around touching people on the head in my Fijian culture. Wealso avoid reaching near their head for something. Later on, when they found out, they stopped touching my hair. Theywere curious about how my hair feels as its very curly. Mary (originally from Ireland): In the Fijian culture touching hair is NOTdone. Im guilty of having done this on many occasions, because I havebeen friends with Fijians at work. I would run my fingers through theirhair and say How I love your hair! or something like that. Never for aminute did I think that I was making my friends uncomfortable. 8. 3. Be altruistic, not egocentric Altruism is a display of genuine and unselfishconcern for the welfare of others => other-centered Egocentricity is a selfish interest in ones ownneeds to the exclusion of everything else =>self-centered 9. Acquire Knowledge About Other CulturesPresenter: Minh Sang 10. Acquire Knowledge About Other CulturesThe more we know about other cultures, the more likely we are tobe competent intercultural communicators (Neuliep, 2006).There are several ways to learn about other cultures :1. Observe.2. Formally study.3. Immerse yourself in the culture. 11. 1.ObservePeople can simply watch as members of another culture interactwitheach other.Notice how their values, rituals, and communication styles aresimilar to and different from your own and other cultures withwhich you are familiar.passive observation Watching the communication behaviorsused by members of a particular culture. 12. 2. Formally studyYou can learn about other cultures by reading accounts by theirmembers and ethnographic research studies, by taking courses, andby interviewing members of the culture about theirvalues, rituals, and so on. 13. 3. Immerse yourself in the cultureYou can learn a great deal about another culture by activelyparticipating in it.When you live or work with people whose cultural assumptionsare different from yours, you not only acquire obvious culturalinformation, but you also learn nuances that escape passiveobservers and are generally not accessible through formal studyalone. 14. Acquiring Cultural Knowledge The Assignment Presenter : Hu Lc 15. Choose a culture youre not familiar with but arecurious about. Prepare a 3- to 5-minute speechto deliver in class by gathering materials from(a) reviewing an encyclopedia entry(b) researching two or three academic sourcesabout the culture(c) interviewing someone from that countryeither face-to-face or online 16. Use what you learn from the encyclopedia and theacademic sources to shape the questions you ask inthe interview, in your speech discuss what youlearned from each source, answering the followingquestions:1. What did you know about the culture before youbegan your research?2. What did you learn from the encyclopedia articlethat changed or deepened your knowledge?3. How was your understanding enriched from theadditional academic sources you read?4. What did you learn from your interviewee. andhow did the interview compare to your othersources? 17. Using Diverse Resources When we are researching any topic, we can betempted to limit our quest to only one type ofinformation source. But as you will learn in thisassignment what you know about a subject is oftenthe result of where you look. That is why it isimportant to consult a variety of information sources. Whether online or in print encyclopedias ore goodjumping off points to acquire information and canprovide a wonderful overview of the subject.Specialized sources like books and articles by expertsprovide additional details and can confirm ordisconfirm information in the encyclopedia. 18. Finally, personal interviews with experts addanother dimension or level of specificity. Forexample, in this assignment when you interviewthe person from the other culture, you can askfor specific examples of his or her experiencesand whether what you have read is accurate.Goodspeeches dependonaccurateinformation, so learning to use diverse sources isimportant to your success. 19. Develop culture-specific skills Presenter: Ngc Cm 20. How1. Practice listening2. Practice intercultural empathy3. Develop flexibility 21. Practice listening Language and nonverbal communication vary acrosscultures => focus closely on the other and listenattentively. There are cultural differences in how people engage inlistening and the value that cultures place on listening. 22. E.g Japan,Country/ US Finland, Far EastCultureSwedenconcrete factsmuch moreL moreListeningandvalued reserved information than speakingWhiledo not ask asoften ask Qs -Listeningmany Qs 23. Practice intercultural empathyIntercultural empathy: imaginatively placing yourself in theother persons cultural world to attempt to experience what he/she is experiencing.(Ting-Toomey, 1999) 24. By paying close attention to others + focusing on emotions displayed improve empathy skillsDont judge a personuntil you have walked a mile in his shoes 25. Develop flexibilityFlexibility: the ability to adjust your communication tofit the other person and the situation. 26. Develop flexibility With flexibility: use a wide variety ofcommunication skills and modify yourbehavior within and across situations. Beiing flexible means analyzing a situation +making good decisions and modifying yourcommunication when things are not goingwell. 27. Sum-upPresenter: Minh Dang 28. Intercultural Communication Competence1. Adopt Correct Attitudes2. Acquire Knowledge About Other Cultures3. Develop Culture-Specific Skills 29. 1. Adopt Correct Attitudesa. Tolerate ambiguityb. Be open-mindedc. Be altruistic 30. 2. Acquire Knowledge About OtherCulturesa. Observe.b. Formally studyc. Immerse yourself in the culture 31. 3. Develop Culture-Specific Skillsa. Practice listeningb. Practice intercultural empathyc. Develop flexibility 32. CHAPTERS SUMMARY 33. Culture encompasses: Values Attitudes Beliefs Orientations Underlying assumptionsprevalent among people in asociety. 34. Culture shock: the psychological discomfortwhen people attempt to adjust to a newcultural situation 35. Interculturalcommunicationtakes place whenpeoples distinctculturalassumptions alterthe communicationevent 36. A shared system of meaning exists within thedominant culture, but meanings can varywithin co-cultures based on race, ethnicity, sexand gender, religion, sexual orientation, socialclass, and age 37. Cultural norms and values vary in systematicways, we can understand depend onexamining: individualism-collectivism, uncertainty avoidance, powerdistance, and masculinityfemininity 38. Barriers to intercultural communication Anxiety Assumptions about differences and similarities Ethnocentrism Stereotypes and prejudice Incompatible communication codes Incompatible norms and values 39. To develop intercultural communicationcompetence: Ambiguity Be open-minded Be altruistic 40. We can acquire knowledge of other culturesthrough : Observing Formal study Cultural immersion 41. Useful skills for intercultural communicationcompetence: Listening, Intercultural empathy Flexibility. 42. THANKS FOR YOUR ATTENTION! Group 5:1. Dinh Quoc Minh Dang2. Nguyen Dinh Minh Sang3. Vo Huu Loc4. Tran Thi Ngan Giang5. Nguyen Ngoc Cam


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