Chapter 7 Notes

Vocabulary • Social Communication

• Professional Communication

• Protocol

• Courtesy

• Tact

• Aggressive tone

• Nonassertive tone

• Assertive tone

• People skills

• Informal Language

• Standard Language

• Technical Language

What does respect look like?

• Protocol varies depending on the social or

profession situation you are in.

• Appropriateness of behavior – including

nonverbal communication

• Courtesy VS Tact – Courtesy is having

manners or politeness towards others. Tact is

when you say or do what is most fitting based

on the situation. Courtesy is constant while

tact depends on what is going on around you.

Tones • Aggressive tone – The speaker is indicating

that they care little about the feelings of others;

this attitude usually signals that the speaker

wants to win at all costs. This approach is

neither appropriate a work or home. Words that

are used to bully others stop them from being

enthusiastic or friendly towards you.

• Nonassertive tone-

Think, Pair, Share

• What verbal and nonverbal behaviors

might be different (clothes, language, tone

of voice, etc…) at home, school and work?

• With a partner take five minutes and list 3-

5 behaviors that are appropriate at home

but that might be inappropriate at school

or work.

• Be prepared to share one or two with the

class.

CHAPTER 8

INTERVIEWING FOR A JOB

AND RESUME WRITING

VOCABULARY

• Networking-developing a variety of personal contacts

that can be tapped for information and tips on job

hunting.

• Interview-a conversation controlled by one person who

asks questions of another person.

• Resume-a formal, business version of one's personal

inventory which should include an job objective,

education, and a work history.

• Mock Interview-a practice interview, with a friend or

classmate acting as the interviewer.

• Puff Ball-an easy, open-ended question.

VOCABULARY

• Pause-a lull in the conversation. It often provides a good opportunity for the interviewer (unprompted) to convey more information.

• Bridge-a transition from one answer to another.

• Sparkler-information given in the course of a response that makes the point come alive. Analogies, Stories, Anecdotes, and Quotes all make great sparklers.

• Sound Bite-short cuttings from interviews heard on television and radio broadcasts.

• Portfolio-a portable case containing a sample of a job candidate's best school assignments or examples of other work done.

Preparing to be interviewed

The first step is to know yourself by creating a dossier, portfolio and/or

resume’ start by creating a personal work history –

Create a list of Personal Work History

• Make a list of all jobs ever held no matter how briefly you worked

write down: name, address, telephone number.

• Name of all your supervisors and if possible, and numbers or emails

where they can be reached

• Exact dates you were employed

• For each job list your specific duties and responsibilities, learned

skills or any awards or promotions you earned.

Preparing to be interviewed (cont)

Next you should list all of your important Educational History:

• GPA

• Academic Honors awards

• Clubs you’ve been in or groups you have worked with

• Sports teams you’ve played on

• A list of course work that you did exceptionally well in

Key Assessment

Ask yourself these questions

1. What accomplishments of yours are you proud of?

2. What mistakes have you made? What have you learned from

them?

3. How well do you interact with authority figures?

Writing A Resume

A formal, business version of your personal inventory is called a resume.

Parts of A Resume

Identification: Put your name, address, and phone number on the top of

the page usually centered. Remember to use your name as you want to

be called at work.

Your objectives or job goal: Creating a job objective is important because it

gives a clear idea of where your headed and helps to focus your entire

resume toward a particular goal. An objective might sound like: seek a

hostess position at a fine dining establishment.

Education and Training :As a high school student you want to put your

educational background near the top of your resume. You want to put your

most important credentials first. As time goes on it will move lower on the

resume. Note any special jobs or related skills you might have. E.g. fluency

in a foreign language.

Writing A Resume (cont)

Work History

Include info about each job you’ve ever held. List jobs in reverse chronological

order, that is start with current job and work backwards Many people use

bullets to call attention to job responsibilities. If you are a playground

supervisor, you would say for e.g.

• Created lesson plans

• Coordinated games with other playground leaders.

Personal Data

Include clubs and organizations you belong to.

References

At the end of your resume state that references will be provided on request.

That means a few former employees who know you well will be happy to

discuss with qualifications.

TIPS ON WRITING A RESUME

• Be Positive-show confidence in your abilities.

• Be Brief-try to keep your resume to a single page.

• Stick To The Facts-if you can’t back it u, don’t say it.

• Keep Your Language Clear-stick to plain straight forward English.

• Keep Your Eye On Your Goal-emphasizing the educational

experience that best matches the job you seek .

Before you go to an interview you should find out about the business

organization.

Before you go to an actual interview you should try a mock interview.

Answering The Questions

Good planning means you try to guess questions you’ll be asked and how to answer them e.g. the interviewer will almost certainly ask you to describe yourself.

Anticipate the Questions

-General Questions

• Why do you want to work for us?

• What are your strengths and weaknesses?

• What would you like to be doing five years from now?

Educational

• What is your GPA?

Job Related

• Why should I hire you?

Personal

• Tell me something about yourself?

Answering The Questions

Job Related

Making Positive Points

How can you get your positive points across? Be alert for situations

where you can bring them into conversation.

Take Your Time

No matter how well you prepare you might find a hard question you can:

1. Say the interviewer’s name once slowly while you think

2. Repeat the question. Restate it in your own words so you can

understand it.

Address the “issue” make general comments while you ponder the

specifics .

It also wont hurt to ask the interviewer to give you a moment to think

Once in a while the best answer is to say “I Don’t Know” your not

going to know the answer to everything.

MAKING THE MOST OF AN

INTERVIEW

Use Communication Skills To Your Advantage

Remember that most prospective employers are not out to embarrass you

or trip you up they just want to gain an accurate impression of you

and your abilities. Remember the traits employees are always looking

for, no matter what the job: confidence, enthusiasm, & dependability.

Your personality and how you conduct yourself during the interview

have the greatest impact on your chances of landing the job.

Be Alert and Energetic during the interview, try to show energy and

enthusiasm.

Pay Attention

Pay attention to the interviewer's name and address them by that

occasionally, that helps the interviewer know that you notice people

and remember their names.

KINDS OF INTERVIEWS

Interviews differ, depending on their purpose and where they are

held.

A one-on-one interview is usually conducted with the person that

will make the hiring decision. Often such interviews will be

conducted on site, that means you will do the interview at the

place where you will you will be working.

Other times interviewers will come to you College recruiters for

example may visit your school to interview students interested

in their college.

An alternative to the one-on-one approach is a team or panel

interview in this case you will be interviewed by a group of

people .

DRESS FOR SUCCESS

While your school campus may be the perfect place for casual wear, the

interview is not. Oxford shirts and neckties, simple blouses and

jackets are good for the interview. In general dress for the interview in

clothes you would wear to the job or one step above job attire.

Moderation is the key. Don't wear anything outlandish- gaudy jewelry,

short skirts, or too much make-up. If your ears are pierced and you're

a male, leave the earrings out for the interview. If you have tattoos,

wear clothing that covers them.

GET THERE ON TIME

A day or two before the interview, call to confirm the time and place. Ask

how long you should allow for the interview and if there's anything

you should bring. Plan to arrive 15 minutes early.

AFTER THE INTERVIEW

Consider every interview a learning experience. Always follow an

interview with a thank-you letter. Begin by thanking the

interviewer for taking the time to meet you. Then restate your

interest in the position. You might also keep in touch with the

business. After a week or two, call to find out if the job has

been filed if you accept another offer in the meantime be sure

to notify the business.

Chapter 9 Interviewing Others

Mikhail Wilson

Vocabulary • Rapport- the feeling of trust and cooperation

• Verbatim- information that is word for word

• Interviewer- the person who asks the questions

• Subject- the person who answers the questions.

• Open-ended questions-allows the subject to decide how to best answer. It encourages a comprehensive, in-depth response and discourages s yes-no or true-false response.

• Follow-up questions- a question that helps the interviewer pursue topics that come up unexpectedly in the course of an interview.

• Yes-no questions- a question that may be answered with a simple “yes” or “no” and allows the subject to answer without elaborating.

• Leading questions- a question that “puts words” in the subject’s mouth

Using Interviews to Gather

Information

What Is An Interview?

• A conversation controlled but not dominated by one person who asks

• questions to another.

--Many careers use interviewing: book editors, insurance agents, financial adviser, lawyer

Consider Your Audience

• One specific purpose: to act as a proxy for the audience

• Keep the interests of your potential audience in mind

Using Interviews to Gather

Information

Be Curious

• Generate curiosity about interviewee

• Lack of curiosity leads to lazy thinking

• Have a true desire to know

• Remember: most people like to talk about themselves

Preparing For a Interview

Getting An Interview

Select your subject carefully

• Dress code policy: governor or coach

Respect your subject’s feelings

Personal Contact is Best Way to Set up an Interview

• Choose a day and time plus two or three backups (ask for an hour)

• Select a place ( be open; your subject may have preference)

• Prepare an explanation of what the interview will cover.

Preparing For a Interview

Choose When and Where

• The best setting for an interview is a place where you won’t be disturbed.

• Any interruptions during the interview will distract your subject, break the rapport.

• Rapport meaning feeling of trust and cooperation– you have developed, and stretch the time the whole interview takes.

Preparing For a Interview

Do Your Homework

• Learn all you can about a subject

• Preparation helps you create good questions

• Don’t ask questions you can find answers for yourself – Mr. Foust, How long is

• C lunch?

• Write notes ASAP so it’s still fresh

• Check a fact if you’re in doubt

Preparing For a Interview

Dress For Success

Students often wonder what they should wear to an interview. Even though you may prefer

to dress casually, you should wear whatever you think will bring the best response from

the person you are interviewing. Your best school/church clothes should work well

(avoid T-shirts, jeans, and the latest fashion statement), but an interview with the

governor or some other VIP ( very important person) is going to require more formal

clothing. Your credibility is at stake.

Preparing For a Interview

Be Early!

• Soak up the atmosphere

• Get an idea of your subject’s environment

• Sometimes you get extra time because they see you

early

• Call ahead if you’re going to be late

Preparing For a Interview

Take What You Need

• Take everything you’ll need: pen, notebook, tape recorder • Tape recorders help you get all the info you missed • Tape recorders miss small details: smiling, gestures, etc. • Tape Recorder Tips • Ask subject’s permission to use recorder • Test recorder and tapes beforehand • Speak clearly and enunciate

Preparing For a Interview

Asking Effective Questions • You want to guide conversation where you want it to go • Have an agenda • Keep questions brief

Preparing For a Interview

Keep Questions Brief Make your questions brief and to the point. Avoid those complicated two- or three part questions you may have seen television reports use

during press conference. Use Variety of Questions • Don’t ask yes-no or leading questions Types of Questions • 5 W’s and an H: who, what, when, where, why and how • Open-Ended: short questions meant to produce long answers • Follow-Up: reacting to changes in conversation

Preparing For a Interview

Handling Sensitive Questions • Wait for your subject to mention it and then gracefully follow up • Otherwise, wait until the end of the interview • Be persistent: restate, rephrase or be silent Concluding the Interview • “Is there anything else you’d like to tell me?” • Thank the person and leave • Send a nice email

Preparing For a Interview

Questions to Avoid

Some kinds of questions work better in an interview then others. Yes-

no Questions, for example should be avoided. For one thing, the

allow your subject to answer the question without telling you

anything. The also give the subject to answer the question without

telling you anything.

Conducting an Ethical Interview

• The most important thing you can do while conducting an interview may be obvious,

but its still important: Listen Well

Getting Off On The Wrong Foot

When you arrive for an interview, remind your subject who you are and why you want

the interview.

Beginning an Interview

The first part of your interview should include several routine, get-acquainted questions that

the subject will have no difficultly answering.

Conducting an Ethical Interview Handling Sensitive Questions

• Wait for your subject to mention it and then gracefully follow up

• Otherwise, wait until the end of the interview Example: Is there a reason why you don’t have any work history over the past year?

Example: Why are you leaving your current job/position?

• Be persistent: restate, rephrase or be silent

Concluding the Interview

• “Is there anything else you’d like to tell me?”

• Thank the person and leave

• Send a nice email

• Write notes ASAP so it’s still fresh

• Check a fact if you’re in doubt

Conducting an Ethical Interview

Conducting Interviews over the Phone.

• An interview is probable best done face-to-face but some times that just isn’t possible. As an alterative, you may wish to interview someone over the telephone. A phone interview forces you to really concentrate on what subject you are saying. When you’re conducting a phone interview, close your eyes and just listen. Listen to each answer for fresh and interesting thoughts.