Chapter 7: Types of Interviews

Information-Gathering Interview

• Types– Investigative– Survey– Diagnostic– Research– Exit

Information-Gathering Interview

• Approach– Collect background

information– Define interview goals

& questions– Choose right

interviewee

Career Research Interview

• Value of personal contacts– Conduct research– Be remembered– Gain referrals

• Choosing interviewees

• Contacting interviewees

• Following up

Employment Interview

Pre-Interview Steps• Conduct background

research

• Contact potential employers– Cover letter– Resume

Employment Interview

Pre-Interview Steps• Prepare for formats

– Panel interview– Stress interview– Audition interview– Behavioral interview

• Think constructively

Employment Interview

During the Interview• Anticipate key questions

– Educational background– Work experience– Career goals– Personal traits– Knowledge of organization & job

Employment Interview

During the Interview• Respond to employer’s

needs & concerns

• Be honest

• Emphasize positive

Employment Interview

During the Interview• Back up answers with

evidence (PAR)– Problem– Action– Result

• Keep answers brief

Employment Interview

During the Interview• Be enthusiastic

• Have your questions answered

• Rehearse interview

Employment Interview

• Thank-you letter– Demonstrates courtesy– Reminds employer of you– Provide facts– Reminder of promises– Correct misunderstandings

Post-Interview Follow Up

Employment Interview

Interviewing and Law• BFOQ• Responding to illegal questions

– Answer– Seek explanation– Redirect– Refuse to answer

Performance Appraisal Interview

Definition and Importance• Let employee know where

he/she stands

• Develop employee skills

• Improve employment relationship

Performance Appraisal Interview

• Help management learn employee point of view

• Counsel employee

• Set goals for future

Definition and Importance

Performance Appraisal Interview

Steps in Appraisal Process• Review progress

• Discuss successes, problems, and needs– Accurate feedback– Job-related feedback

• Set goals

• Review and respond