chapter 8: make your mark, know your customer!

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TOP 10 Learning Questions for Chapter 8: Identifying Market Segments and Targets Allan Ray C. Enriquez September 3, 2010

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Page 1: Chapter 8: Make Your Mark, Know Your Customer!

TOP 10 Learning Questions for

Chapter 8: Identifying Market Segments and

Targets

Allan Ray C. EnriquezSeptember 3, 2010

Page 2: Chapter 8: Make Your Mark, Know Your Customer!

1. is a more narrowly defined customer group seeking a distinctive mix of benefits.

A. SegmentB. NicheC. Local areaD. IndividualE. Firm

2

Page 3: Chapter 8: Make Your Mark, Know Your Customer!

Markets can be targeted at four (4) levels: segments, niches, local areas and individuals.

Segments: large and identifiable groupsNiche: more narrowly defined group with

distinctive mix of benefitsLocal area: local customer groups (i.e.

neighborhoods, individual stores)Individuals: particular customers with

their customized needs and wants.

3

Page 4: Chapter 8: Make Your Mark, Know Your Customer!

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1. is a more narrowly defined customer group seeking a distinctive mix of benefits.

A. SegmentB. NicheC. Local areaD. IndividualE. Firm

Page 5: Chapter 8: Make Your Mark, Know Your Customer!

2. defines a person’s major concern.

A. AgeB. Family sizeC. Social classD. Life stageE. Race

5

Page 6: Chapter 8: Make Your Mark, Know Your Customer!

In demographic segmentation, we divide market into groups and variables:

Age, family size, family life cycle, gender income, occupation, education, religion, race, generation, nationality and social class

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Page 7: Chapter 8: Make Your Mark, Know Your Customer!

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2. defines a person’s major concern.

A. AgeB. Family sizeC. Social classD. Life stageE. Race

Page 8: Chapter 8: Make Your Mark, Know Your Customer!

3. Target markets are the following except:

A. SegmentsB. GroupsC. NichesD. Local AreasE. Individuals

8

Page 9: Chapter 8: Make Your Mark, Know Your Customer!

Markets can be targeted at four (4) levels: segments, niches, local areas and individuals.

Segments: large and identifiable groupsNiche: more narrowly defined group with

distinctive mix of benefitsLocal area: local customer groups (i.e.

neighborhoods, individual stores)Individuals: particular customers with

their customized needs and wants.

9

Page 10: Chapter 8: Make Your Mark, Know Your Customer!

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3. Target markets are the following except:

A. SegmentsB. GroupsC. NichesD. Local AreasE. Individuals

Page 11: Chapter 8: Make Your Mark, Know Your Customer!

4. Market segments, to be useful, must be ALL except:

A. measurableB. differentiableC. accessibleD. flexibleE. actionable

11

Page 12: Chapter 8: Make Your Mark, Know Your Customer!

To be useful, market segments must rate on five (5) key criteria:

Measurable: size, purchasing power and other characteristics should be measured.

Substantial: should be large and profitable to serve.

Accessible: can be effectively reached and served.

Differentiable: should be conceptually distinguishable.

Actionable: effective programs can be formulated.

12

Page 13: Chapter 8: Make Your Mark, Know Your Customer!

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4. Market segments, to be useful, must be ALL except:

A. measurableB. differentiableC. accessibleD. flexibleE. actionable

Page 14: Chapter 8: Make Your Mark, Know Your Customer!

5. Which of the following is FALSE?

A. Men and women have different attitudes based partly on genetic makeup and socialization.

B. People in the same part of the life cycle may differ in their life stage.

C. Income always predict the best customers for a given product.

D. Each generation is influenced by the times in which it grows up.

E. Social class has a strong influence on preferences.

14

Page 15: Chapter 8: Make Your Mark, Know Your Customer!

In demographic segmentation, we divide market into groups and variables:

Age, family size, family life cycle, gender income, occupation, education, religion, race, generation, nationality and social class

15

Page 16: Chapter 8: Make Your Mark, Know Your Customer!

16

5. Which of the following is FALSE?

A. Men and women have different attitudes based partly on genetic makeup and socialization.

B. People in the same part of the life cycle may differ in their life stage.

C. Income always predict the best customers for a given product.

D. Each generation is influenced by the times in which it grows up.

E. Social class has a strong influence on preferences.

Page 17: Chapter 8: Make Your Mark, Know Your Customer!

6. All statements for market segments to be useful are FALSE except:

A. Segments can be served when available.B. The segments should be targeted to small

groups for tailored marketing. C. Segments are conceptually similar to each

other.D. Size and characteristics of the segments

cannot be quantified.E. Effective programs can be formulated for

attracting and serving the segments.

17

Page 18: Chapter 8: Make Your Mark, Know Your Customer!

To be useful, market segments must rate on five (5) key criteria:

Measurable: size, purchasing power and other characteristics should be measured.

Substantial: should be large and profitable to serve.

Accessible: can be effectively reached and served.

Differentiable: should be conceptually distinguishable.

Actionable: effective programs can be formulated.

18

Page 19: Chapter 8: Make Your Mark, Know Your Customer!

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6. All statements for market segments to be useful are FALSE except:

A. Segments can be served when available.B. The segments should be targeted to small

groups for tailored marketing. C. Segments are conceptually similar to each

other.D. Size and characteristics of the segments

cannot be quantified.E. Effective programs can be formulated for

attracting and serving the segments.

Page 20: Chapter 8: Make Your Mark, Know Your Customer!

7. Manila Beer’s strategy is an example way of marketing.

A. SegmentB. NicheC. Local D. IndividualE. Global

20

Page 21: Chapter 8: Make Your Mark, Know Your Customer!

Manila Beer repackaged itself and reintroduced last June 2010*.

Target marketing leads to marketing programs tailored to the needs and wants of local customer groups.

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Manila Beer was relaunched June 25, 2010 in celebration of Manila Day as well.Source: http://recyclebinofamiddlechild.blogspot.com/2010/06/manila-beer-rocks-manila-day.html

Page 22: Chapter 8: Make Your Mark, Know Your Customer!

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7. Manila Beer’s strategy is an example way of marketing.

A. SegmentB. NicheC. Local D. IndividualE. Global

Page 23: Chapter 8: Make Your Mark, Know Your Customer!

8. RunRio’s marketing is focused to runners. This type of segmentation is focused primarily to stage.

A. Age and Life-Cycle B. Life C. Gender D. Social ClassE. Generation

23

Page 24: Chapter 8: Make Your Mark, Know Your Customer!

Running has been dubbed as the “new badminton.” From merely 2,000 participants, races has increased to 10,000 this year.*

Generations are influenced by the times in which it grows up but at times different generations influence other generations because of relationship (i.e., family).

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Source: Rudy Biscocho, Runner’s World Philippines 2nd Issue, July 2010

Page 25: Chapter 8: Make Your Mark, Know Your Customer!

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8. RunRio’s marketing is focused to runners. This type of segmentation is focused primarily to stage.

A. Age and Life-Cycle B. Life C. Gender D. Social ClassE. Generation

Page 26: Chapter 8: Make Your Mark, Know Your Customer!

9. Colgate’s strategy of including sensitive teeth consumers in their market is a way of

.

A. Local marketingB. HypermarketingC. MegamarketingD. Mass marketingE. Niche marketing

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Page 27: Chapter 8: Make Your Mark, Know Your Customer!

Sensodyne has been known for its toothpaste customized for sensitive teeth until Colgate released its product this year.*

Colgate, being a toothpaste company, added its product, Sensitive Pro-Relief to well understand its customers’ needs.

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Source: http://www.123jump.com/market-update/Colgate-Palmolive-Q4-Earnings-Call-Transcript/36333/21

Page 28: Chapter 8: Make Your Mark, Know Your Customer!

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9. Colgate’s strategy of including sensitive teeth consumers in their market is a way of

.

A. Local marketingB. HypermarketingC. MegamarketingD. Mass marketingE. Niche marketing

Page 29: Chapter 8: Make Your Mark, Know Your Customer!

10. Sunsilk’s Co-creations’ strategy is this kind of marketing.

A. Segment B. Niche C. LocalD. Individual E. Mass

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Page 30: Chapter 8: Make Your Mark, Know Your Customer!

This year Sunsilk created Co-Creations by world-renowned international experts when it comes to haircare.*

Customized marketing is empowering consumers by designing products and services of their choice.

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Source http://mrsmartinezravesandrants.blogspot.com/2010/07/sunsilk-co-creations-media-launch.html

Page 31: Chapter 8: Make Your Mark, Know Your Customer!

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10. Sunsilk’s Co-creations’ strategy is this kind of marketing.

A. Segment B. Niche C. LocalD. Individual E. Mass

Page 32: Chapter 8: Make Your Mark, Know Your Customer!

TOP 10 Learning Questions for

Chapter 8: Identifying Market Segments and

Targets

Allan Ray C. EnriquezSeptember 3, 2010