chapter objectives management functions and decision making ndefine the four functions of...
TRANSCRIPT
CHAPTER
OBJECTIVESOBJECTIVES
MANAGEMENT FUNCTIONS AND DECISION MAKING
Define the four functions of management. Differentiate between management and non-
management employees and the various levels of management.
Describe the five major job responsibilities of supervisors.
Identify how managers use information and business research in their work.
Outline the steps in an effective decision-making process.
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NATURE OFMANAGEMENT Many E’ees think they can do a better
job than the managers for whom they work
However, when presented with the decision of whether to move into mgm’t, they find the decision difficult to make To make the decision easier – need to
understand mgm’t and the work they do Training programs offered by E’er
Less risk; greater opportunity for E’ees to be successful
NATURE OFMANAGEMENT Managers make things happen Get an original idea and find the best
way to implement it Managers are responsible for the
success or failure of a business There are a number of activities a
manager must perform Management definition: process of
accomplishing the goals of an org. through the effective use of people and other resources
NATURE OF MANAGEMENT
Management activities Planning – analyze info and make
decisions about what needs to be done Organizing – determine how plans can be
accomplished most effectively Implementing – carry out the plans Controlling – evaluate results
Complex process Must make decisions every day – product,
marketing, personnel and finance
NATURE OF MANAGEMENT
Management and non-management employees Manager – completes all 4 mgm’t functions
regularly; authority over other jobs and people Supervisor – 1st level; main job is to direct work
of employees; work most directly with E’ees Mid-manager – completes all 4 mgm’t functions
but spends most of the time on 1 mgm’t function--training, finance, planning
Executive – top-level; work with other mgrs. And not so much directly w/ E’ees.; spends almost all of the time on mgm’t functions
SUPERVISION Supervisors are selected from the most
experienced and most skilled workers Devote most of their time to implementing Work directly with E’ees Need to create a work environment that
motivates E’ees to do their best Effectiveness of a supervisor is based on the
quality of the work from E’ees; efficient use of co.’s resources; and satisfaction of the E’ees.
SUPERVISION Responsibilities of supervisors
Communicate goals and directions of management to employees
Explain employee concerns and ideas to management
Evaluate and improve employee performance
Encourage employees to do their best work
Use resources efficiently
SUPERVISION Day-to-day management
Responsible for the work of each E’ee Responsible for the planning, organizing,
implementing and controlling the daily work
Work schedules ID tasks to be done Who will complete each project Do a lot of work in a little time Set priorities Quality control – it is done right? Communicate and follow up on it
SUPERVISION Improving supervisory skills
Companies provide formal training programs
Management classes – all week Attending near by colleges for
management classes Job shadow another manager Mentor program
USING MANAGEMENT INFORMATION Management information systems
Every company needs such a system Reduces the am’t of time spent on
controlling activities Computers are used to monitor
performance
USING MANAGEMENT INFO Business research
Need to research to make a good decision Marketing and product research - common
areas Human resource and employee motivation
studies Most research is done by the business itself Research departments are common in large
companies/organizations Smaller companies use
Research centers Faculty members of universities Government Trade/professional associations
USING MANAGEMENT INFO
Decision making All levels make decisions Top-level - new products/new markets Mid-level - new ways to organize work;
use of technology; improved procedures Supervisors - daily operations
Problems and decision making Problem - difficult situation requiring a
solution Good and poor solutions
USING MANAGEMENT INFO Steps in problem solving
Identify the problem Symptom - sign or indication
something appears to be a problem Headache - symptom Problem - illness, cold, high blood
pressure List possible solutions Analyze the solutions Select the best solution
USING MANAGEMENT INFORMATION Management information systems Business research Decision making Problems and decision making Steps in problem solving
Identify the problem List possible solutions Analyze the solutions Select the best solution
Review Facts 1,2,3,4,5,11,14
Discussion Ideas 4, 7
Report on Manager -- due Mon.