chapter04.enterprise services

8/10/2019 Chapter04.Enterprise Services

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For BSNL internal circulation only

E2-E3

E&WS

Enterprise Services


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AGENDA

Introduction

Desire Of Enterprise Customer

Enterprise Services Offered By Bsnl

Salient Feaures In Brief


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INTRODUCTION

There is a growing need of connecting various branches of an

Enterprise, which might be located across the globe. Lease line &

Internet bandwidth has become a must for networking multi site

business. Todays business owner wants to focus more on its core

competencies rather than trying to implement such things of their

own. Such a networking solution often requires not just bandwidth,

but hardware components, security solutions and maintenance

also. A typical enterprise customer may need a mix of followingservices and associated hardware:



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VOICE MID RANGE

DATA

HIGH END

DATA

MANAGED

SERVICES

OTHER

SERVICESPSTNWLLMobile / CUGBlackberry3G voicePRICentrex

Voice VPN

BroadbandData cardsNIC 1.0xEVDO3G

MPLS VPNInternetLeased LinesDomesticLeased CircuitsIntl. LeasedCircuits

VSAT

ManagedbandwidthMLLN

UnifiedmessagingWeb co-locationSurveillanceservicesWebconferencing

Audioconferencing

VideoconferencingFleet mgmt.system


INTRODUCTION


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INTRODUCTION

From the beginning itself, BSNL offered Voice, Mid range

Data and High end data services, BSNL has now

strengthened its position by including managed services and

other services in its service portfolio. Managed services are

end-to-end services that include all of the following criteria:

Proactive monitoring

Remote configuration and troubleshooting

Service-level agreements (SLAs)

Monthly Subscription based.

Nil or very Little CAPEX



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DESIRE OF ENTERPRISECUSTOMER

One stop shop

Unified communication solution

Scalability

Simplicity of dealBusiness continuity (Disaster Management)

OPEX Model

SLA


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BSNL PROVIDESFOLLOWING SERVICES

1. MPLS VPN

2. VSAT Services of BSNL

3. ISDN PRI

4. MLLN

5. Domestic Leased Lines Services

6. Internet Leased Line

7. Blackberry Services


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BSNL PROVIDESFOLLOWING SERVICES

8. 3G Mobile Broadband devices9. Free EPABX Scheme

10. Wire Line Intelligent Network Services

11. Managed Network Services


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BSNL Managed Enterprise Solutions

24 X 7 Proactive Monitoring

Guaranteed SLA

OPEX Model/Monthly Charges

End to End Solution/Single interface

BSNL Managed EnterpriseSolutions


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BSNL Managed Enterprise Solutions

BSNL ManagedNetwork Services

BSNL ManagedGlobal Network

Services

BSNL ManagedSaaS

(Software asa Service)

BSNL Easy Com

BSNL Biz Com

BSNL Ent Com

Global MPLSServices

Across the World

Global IPLC Services

BSNL ManagedBusiness Mail

Domestic MPLS &Internet Leased LineWith Managed

Security etc.

BSNLManaged

GlobalConferencing

Solutions

Global Audio

GlobalWebex

GlobalVideo

BSNL Managed EnterpriseSolutions


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BSNL MANAGED PRODUCTS

BSNL has 3 types of Product offers:

EasyCom Broadband Networking.

BizCom 64 Kbps to 1 Mbps

EntCom 2 Mbps and above (MPLS or lease

internet bandwidth with CDMA/GSM/ISDN backup)


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Features of SLA:

Change request for rules 30 mins for priority rules / 4hours

24x 7 Real-time monitoring via SOC - 99 % of SOCavailability guaranteed

24 x 7 Real-time event correlation and interpretation 24 x 7 Incident handling Availability and Performance Monitoring Notification to Customer within 15 minutes Real-time reports on customer portal 4 hour Response and 24 hour Resolution time Event log storage duration 1 month Notification of security update and bug-fixes



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Managed Network services Domesticperspectives :

Mainly provided by all the operators including the small players.In fact, Tulip is the largest in this segment with a market shareof 28% followed by Reliance

Both wire line as well as wireless connectivity is used for thelast mile

Generally three to four classes of services are offered by theoperators

The MPLS VPN PoPs are being established by all the NLDplayers which is the key to garner larger market share



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Managed Network services Domesticperspectives:

The pricing of the MPLS VPN is such that if more than 6to 8 ports are taken by the customers, the pricingbecomes lucrative in comparison to the DLC

There is further intense competition in this segment and

hence prices are heading downwards Each operator has its own network (AutonomousSystem) and so far NNI is not very prevalent in thedomestic segment



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Managed Network services Globalperspectives:

There are many players like Orange, PCCW, BT, NTT whohave already established Global MPLS VPN networks withPoPs in major countries

Indian ILDOs are also establishing PoPs in other countriesand expanding their business. Further, they are integratingthis business with the Submarine Cables and IP bandwidth

Major international operators have standing tie-ups withnetwork providers such as Cisco and Juniper etc for turnkeysolutions



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Managed Network services Globalperspectives:

Establishing of NNI with the global players is the key toexpanding in this market and capture the corporatecustomers

The pricing of MPLS VPN ports includes the domestic

part as well as the international bandwidth component Manageability of the networks is a basic requirement insuch solutions

End to End solution is offered to NMS and single windowconcept



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BSNL MANAGED GLOBALSERVICES

BSNL has tied up with British telecom, Cable and Wireless,PCCW for offering bandwidth across the world such as

IPLC, MPLS VPN etc. These tie ups provide following

broad advantages to the customer:

Extensive national and international coverage

Faster and simpler deployment

Management by a single service provider

Flexibility and competitive pricing


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BSNL MANAGED SAAS

Software as a Service (SaaS) is a model of softwaredeployment wherein an application is licensed to the

customer for use as a service on demand. Hosted ERP,

Hosted Contact center, Hosted CRM, Business E-mail

solutions are examples of SaaS. BSNL has tied up with

Microsoft to offer this service and initially offered BSNL

Managed Business mail as SaaS service. This service

offers following benefits:



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BSNL MANAGED SAAS

Anytime Anywhere Access Manage one e-mail inbox synchronized among multiple

devices such as your smart phone, home PC, and office

PC. Connect from any computer virtually anywhere with an

Internet connection.

Maintain access to all messaging features such asmailbox, calendars, contacts, and public folders even

when offline.



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BSNL MANAGED SAAS

Integrated company communications Arrange meetings with ease by viewing free and busy

schedules of participants, sending invitations, andtracking responses, with details entered automaticallyinto participants calendars.

Grant other people, such as assistants, access to yourmailbox, calendar, and contacts on your behalf whiletravelling.

Manage projects across workgroups or companies withthe ability to view timelines and assignments whiletracking tasks that are active, completed, and overdue.



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BSNL MANAGED SAAS

Professionally delivered Hands-off operation means no distractions and no disruptions

from core business tasks.

Data Security and Backup All software updates and upgrades, including security fixes,

are installed and maintained in a timely fashion.

On-demand storage and capacity

Virus Protection

High-availability infrastructure with Service Level Agreements.



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BSNL GLOBAL CONFERENCINGSOLUTION

BSNL has tied up with British Telecom to offer thissolution. Two types of solutions are offered:

Audio: BSNL Meet Me

Web Collaboration: Web Ex


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BSNL GLOBAL CONFERENCING

FEATURES OF THE SOLUTION ARE: A reservation less, automated conferencing servicedesigned for ad hoc quick meetings

Connects multiple participants across geographiessimultaneously, even while some are on moveOver fixed line or mobile phone(GSM/WLL/CDMA).No investments required at customers end.

Quick & easy way to communicate, anytime.


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An ideal tool with range of features for effectivecommunications.Designed for local, national and international conference& is ideal for internal weekly calls, presentations,dicussions, trainings,dealer meets, earning updates andinternal cooperate communications.Coverage in 40+ countries, more countries available.Local toll free and toll access points to host or join a call.Fixed price for each country to join a call no matter whichcountry requests for the meeting.



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Key Differentiators of BSNL Solution are: Simple pricing model. Reduce direct cost of ownership. Increased productivity at low cost. Uniform service on a single platform. Carrier grade service.



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GLOBAL VIDEO SOLUTION

BSNL has tied up with M/s Cisco & M/s Presto to offer

tele-presence services.



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GLOBAL VIDEO SOLUTION

Cisco Tele-Presence Service Provider Benefits. Realize New Service Revenues Demonstrate IP NGN network advantage. Create Differentiated service. Utilize Cisco Programs for Market Success.



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