charan graph
TRANSCRIPT
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1) The terms and conditions of your right to service are negotiated.
Analysis: From the above table it can be found out that, out of 100 respondents, 12 respondents
said that they strongly agree, 34 of them said that they disagree, while 38 of them said that they
are uncertain,and out of remaining 16, 14 agreed to it and rest 2 of them strongly agreed to it.
Interpretation: from the analysis made it can be interpreted that majority of respondents do not
agree that the terms and conditions of their right to service are negotiated. While most of them
are neutral towards it, and only few of them agree to it.
0
5
10
15
20
25
30
35
40
StronglyDisagree
Disagree Uncertain Agree Stronglyagree
Question 1
Question 1
Particulars No of
respondents
Strongly
disagree
12
Disagree 34
Neutral 38
Agree 14
Strongly agree 2
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2) The service, physical facilities, equipment, staff, and communication materials are
accessible.
Table 2
Analysis: From the above table it can be found out that, out of 100 respondents, 14 respondents
said that they strongly agree, 12 of them said that they disagree, while 22 of them said that they
are uncertain, and out of remaining 66, 52 agreed to it and rest 14 of them strongly agreed to it.
Interpretation: from the analysis made it can be interpreted that majority of respondents agreed
that the service, physical facilities, equipment, staff, and communication materials are easily
accessible. While most of them are uncertain towards it, and only few of them disagree to it
0
10
20
30
40
50
60
Strongly
Disagree
Disagree Uncertain Agree Strongly
Agree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
0
Disagree 12
Uncertain 22
Agree 52
Strongly agree 14
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3) Poor Information, advice and support on potential funding sources are made available to you
Table 3
Analysis: From the above table it can be found out that, out of 100 respondents, 4 respondents
said that they strongly disagree, 22 of them said that they disagree, while 22 of them said that
they are uncertain, and out of remaining 52, 22 agreed to it and rest 30 of them strongly agreed to
it.
Interpretation: From the analysis made it can be interpreted that majority of respondents
strongly agreed that poor information are advice and support on potential funding sources are
made available. While most of them are uncertain, disagree, agree are equal towards it, and onlyone of them are strongly disagree to it.
0
5
10
15
20
25
30
StronglyDisagree
Disagree Uncertain Agree StronglyAgree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
4
Disagree 22
Uncertain 22
Agree 22
Strongly agree 30
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4) Staff provide prompt and timely service to you
Table 4
Analysis: From the above table it can be found out that, out of 100 respondents, 10 respondents
said that they strongly disagree, 5 of them said that they disagree, while 15 of them said that they
are uncertain, and out of remaining 70, 40 agreed to it and rest 30 of them strongly agreed to it.
Interpretation: From the analysis made it can be interpreted that majority of respondentsStrongly agreed that Staff provide prompt and timely service. While most of them are uncertain,
towards it, and some of them are strongly disagree to it.
0
5
10
15
20
25
30
35
40
Strongly
Disagree
Disagree Uncertain Agree Strongly
Agree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
10
Disagree 5
Uncertain 15
Agree 40
Strongly agree 30
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5) Your complaints are constructively handled
Table 5
Analysis: From the above table it can be found out that, out of 100 respondents, 3 respondents
said that they strongly disagree, 20 of them said that they disagree, while 19 of them said that
they are uncertain, and out of remaining 58, 36 agreed to it and rest 22 of them strongly agreed to
it.
Interpretation: From the analysis made it can be interpreted that majority of respondents
strongly agreed that complaints are constructively handled. While some of them are disagree and
uncertain towards it, and only few of them disagree to it
0
5
10
15
20
25
30
35
40
Strongly
Disagree
Disagree Uncertain Agree Strongly
Agree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
3
Disagree 20
Uncertain 19
Agree 36
Strongly agree 22
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6) A flexible service is provided to meet your individual rights
Table 6
Analysis: From the above table it can be found out that, out of 100 respondents, 9 respondents
said that they strongly disagree, 14 of them said that they disagree, while 17 of them said that
they are uncertain, and out of remaining 60, 31 agreed to it and rest 29 of them strongly agreed to
it.
Interpretation: From the analysis made it can be interpreted that majority of respondents
Strongly agreed that the flexible service is provided to meet individual rights.. While most of
them are uncertain towards it, and only few of them disagree to it
0
5
10
15
20
25
30
35
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
9
Disagree 14
Uncertain 17
Agree 31
Strongly agree 29
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7) Staff are polite and courteous with you
Table 7
Analysis: From the above table it can be found out that, out of 100 respondents, 4 respondents
said that they strongly disagree, 8 of them said that they disagree, while 20 of them said that they
are uncertain, and out of remaining 68, 52 agreed to it and rest 16 of them strongly agreed to it.
Interpretation: From the analysis made it can be interpreted that majority of respondents 68%
agreed that the staff are polite and courteous. While 20% uncertain towards it, and only few of
them disagree to it.
0
10
20
30
40
50
60
Strongly
Disagree
Disagree Uncertain Agree Strongly
Agree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
4
Disagree 8
Uncertain 20
Agree 52
Strongly agree 16
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8) Staff are willing to listen to your individual point of view.
Table 8
Analysis: From the above table it can be found out that, out of 100 respondents, 2 respondents
said that they strongly disagree, 4 of them said that they disagree, while 11 of them said that they
are uncertain, and out of remaining 83, 47 agreed to it and rest 36 of them strongly agreed to it.
Interpretation: From the analysis made it can be interpreted that majority of respondents 83%
agreed that the staff are willing to listen each individual as a point of view. While 11% uncertain
towards it, and only 6% of them disagree to it.
0
5
10
15
20
25
30
35
40
45
50
Strongly
Disagree
Disagree Uncertain Agree Strongly
Agree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
2
Disagree 4
Uncertain 11
Agree 47
Strongly agree 36
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9) Staff communicate in a language that you understand
Table 9
Analysis: From the above table it can be found out that, out of 100 respondents, none of the
respondents said that they strongly disagree as well as disagree, while 3of them said that they are
uncertain, and out of remaining 97, 63 agreed to it and rest 34 of them strongly agreed to it.
Interpretation: From the analysis made it can be interpreted that majority of respondents 96%
agreed that the staff communicate in a language that they understand clearly. While remaining
3% uncertain towards it, none of them are strongly disagreed.
0
10
20
30
40
50
60
70
Strongly
Disagree
Disagree uncertain Agree Strongly
Agree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
0
Disagree 0Uncertain 3
Agree 63
Strongly agree 34
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10) Complete and accurate information is provided to you in good time
Table 10
Analysis: From the above table it can be found out that, out of 100 respondents, 4 respondents
said that they strongly disagree, 6 of them said that disagree, while 9 of them said that they are
uncertain, and out of remaining 81, 43 agreed to it and rest 38 of them strongly agreed to it.
Interpretation: From the analysis made it can be interpreted that majority of respondents 81%
agreed that the complete and accurate information is provided to respondent clearly. While most
of them are uncertain towards it, few of them are strongly disagreed.
0
5
10
15
20
25
30
35
40
45
Strongly
Disagree
Disagree Uncertain Agree Strongly
agree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
4
Disagree 6Uncertain 9
Agree 43
Strongly agree 38
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11) Staff reassure you in terms of your personal anxieties, concern and problems.
Table 11
Analysis: From the above table it can be found out that, out of 100 respondents, 15respondents
said that they strongly disagree 16of them are disagree, while 20of them said that they are
uncertain, and out of remaining 49, 25agreed to it and rest 24 of them strongly agreed to it.
Interpretation: From the analysis made it can be interpreted that majority of respondents are
agreed that the staff communicate in a language that they understand clearly. While remaining
3% uncertain towards it, none of them are strongly disagreed.
0
5
10
15
20
25
Stronglydisgree
Disagree uncertain Agree StronglyAgree
Series 1
Series 1
Particulars No of
respondents
Strongly
disagree
15
Disagree 16
Uncertain 20
Agree 25
Strongly agree 24
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12) Staff are sympathetic to your individual needs, while respecting your privacy
0
5
10
15
20
25
30
35
40
Strongly
Disagree
Disagree Uncertain Agree Strongly
Agree
Series 1
Series 1
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13) Staff respect your confidence and feelings
0
5
10
15
20
25
30
35
40
45
Strongly
Disagree
Disagree Uncertain Agree Strongly
agree
Series 1
Series 1
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14) You feel safe inner the care of staff
0
10
20
30
40
50
60
Strongly
Disagree
Disagree Uncertain Agree Strongly
Agree
Series 1
Series 1
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15) The requires level of service is delivered with clearly stated terms and conditions
0
10
20
30
40
50
60
Strongly
Disagree
Disagree Uncertain Agree Strongly
Agree
Series 1
Series 1
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16) A dependable service which does not vary over time is provided
0
5
10
15
20
25
30
35
40
Strongly
disagree
Disagree uncertain Agree Strongly
Agree
Series 1
Series 1
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