charting the course between compliance and contentment
TRANSCRIPT
Greg AllworthSales Director, CanadaChrome River Technologies
Charting the Course Between Compliance and Contentment
A Difficult Balancing Act • Competing priorities
– Cost vs happiness– CFO vs head of HR
• Need to keep the most productiveand most valuable staff happy
• Mandate to uphold policy• Maintain spend volume to keep
volume discounts in play
Are these priorities incompatible?
Why Can’t You Just Force Compliance?Forcing compliance……gives short term cost benefits through travel savings…but could alienate your travelers…causing them to push back against compliance…and be generally unsatisfied…which could lead to churn.
Less draconian compliance……could lead to short-term cost increases…but will make travelers more content…so they are less likely to “rebel” against the system…which will increase long-term travel costs…as well as making travelers happier with their employers overall.
Need to find a balance which will provide long term benefits
Policies Need to Work for EveryoneInfrequent travelers……may comprise 80% of an organization’s workforce …will have fewer provider preferences…so are less likely to try to book non-compliant travel…but may only make up 20% of an organization’s travel spend
Frequent travelers……may only comprise 20% of an organization’s workforce …but will have stronger provider preferences…so are more likely to try to book non-compliant travel…and may make up 80% of an organization’s travel spend
Forcing policy could put 80% of your travel spend at risk
1. Encourage Self-regulation• Build good habits with low initial tolerances• Clear, well-communicated travel and expense
policies• Empower users to make right decisions and use
guidance instead of strict enforcement
2. Solicit Feedback• Which groups are most likely to book non-compliant
travel?• Why is non-compliant travel booked?• Act on the feedback
3. Increase Tolerances• Strict policy compliance could be counterproductive• Increase tolerances within policy over time• Create separate groups for travelers with different
travel requirements• Introduce “penalty box” – return to zero tolerance
for serial non-compliance
4. Incentivize Compliance• Be respectful of employees’ personal time• Split the savings difference with employees• Reward 100% compliance
5. Leverage Technology• Deploy booking and expense management tools• Encourage good decisions and spot non-policy spend• Track frequency and severity of non-compliance
About Chrome River• Cloud expense and invoice management automation• Streamline expense reporting for users and reduce
administrative burden for approvers / finance• Minimize out-of-policy and fraudulent expenses• Deliver actionable data for financial decisions• More than 500 mid-size to FORTUNE 100 customers• More than 1 million users in almost 100 countries
