Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Customers in the Cloud

Tom MoenDirector of Strategy and Innovation

@Cloudmovr

Avtex Customer Conference 2012 The Intersection of Technology and Customer Experience Hyatt Regency | Minneapolis |10.25.2012

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Gartner (yesterday) Top 10 Trends1. Mobile Devices2. Shift from Native Apps to Web Apps3. Personal Cloud Replaces Personal Computer4. The Internet of Things

5. Cloud6. Strategic Big Data7. Actionable Analytics8. In-memory Computing9. Virtual Appliances Integrated Ecosystems10. Enterprise App Stores

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Total Cloud Revenue WorldwideBillions

2005 2010 2015 2020$0

$50

$100

$150

$200

$250

$300

$350

$400

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Reasons Customers Move to CloudWhat IT is saying:

• Email/Collab is Too Expensive• CapEx to OpEx• Need Capability/Feature NOW!• Consolidation of BUs• Upgrades/Updates Kill Us• New Sheriff in Town• Merger or Acquisition• Applications Too Costly• Scale/Performance/Capacity• Better Up-time• Regulatory/Compliance Issue

• We Hate Upgrading• We Lack Skills/Retention• Projects Require High ROI• Need Predictable Spend• Need Enhanced Reliability• Need Enhanced Security• Deliver New Capabilities • We Like to Sleep

What Business is saying:

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Why I Believe in Cloud

Improved customer responsiveness Increased employee productivity Reduced cost and increased IT agility More Secure infrastructure

IT is a cost center

Basic e-mail with no calendar

Public or no instant messaging (IM)

Sporadic Web conferencing; separate audio

PBX phone

IT is a more efficient cost

center Standard platform

for secure e-mail and IM

Presence in desktop applications

IP telephony pilots

IT is a business enabler

Increasing unification of communication channels

Mobile device access PC-IP Telephony Unified messaging

Software-powered VoIP

Seamless communication across the firewall

Federation of communication information and policy

IT is a strategic asset

Your Priorities

Cloud Helps Accelerate Your Journey

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Pay for access,not for

ownership!

Pay for shared

resources which cost much less!

Pay for speed/agility and become

dynamic!

Pay only for what you

need! Scale up/down

effortlessly.

The Benefits of Cloud

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

It is GREAT to Have Options…

• On Premise – services on premise

• Hosted – services hosted by someone else

• Segmented – host some users/apps, keep some users/apps on premise

• Hybrid – some services, i.e., filtering, archive encryption, are hosted. Azure Appliance or Azure SQL

Segmented

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Plans - for All Your EmployeesE Family PlansK Family Plans

Office Web Apps

SharePoint Online Kiosk

Plan K1

Plan K2

Components

Exchange OnlineKiosk

Office Web Apps

Email, calendar, AV/AS, Personal

Archive

Collaboration Portal

Conferencing

IM & presence

Office Pro Plus

Forms, AccessExcel, & Visio Services

V.mail & Advanced Archive Capabilities

Voice

Plan E1

Plan E2

Plan E3

Plan E4

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

• 9,000 business customers

• >50 million paid online seats

• More than 500 government entities

• More than 50 percent of Fortune 500

Others Believe in Cloud Productivity

• 70 percent moved to Exchange from Notes

• 12,000 advisory partners

“I’ve been able to provide equal or better email service at a much lower cost, which is a big win for Godiva. We’re looking at a $250,000 annual savings from eliminating Lotus Notes.”

Steve WhitelamDirector of IT, Godiva Chocolatier

“We looked at a variety of cloud-based

offerings, and only Microsoft could meet our

requirements for reliability. We have already

started our rollout, and with Exchange Online,

we will consolidate 42 e-mail systems into one,

reducing our IT costs by at least 30%.”

Olivier Baldassari

CIO, Rexel Group

“Our users consistently rave

about the move to Microsoft

Online Services, providing

familiar, intuitive solutions

that we could trust with our

business communications.”

Chris Millington

Global CTO, McDonald’s Corporation

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

• Modern Applications• Messaging• Collaboration• Communication

• Communicate in Real Time• Cross Agency Collaboration and Communication• Enhanced Information Sharing and Decision making• Disaster Recovery - Across ALL Agencies• Significantly More Secure• Avoid Hardware Maintenance and Deployment Costs• Saved $800k Per Upgrade• New Releases Faster

State of Minnesota

Case Study Click Here

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

C&I Engineering

• SharePoint Online– Versioning – Always Up-To-Date– Access Anywhere– Always Available– Disaster Recovery– Secure – Classified Nuclear Material Management

Case Study Click Here

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Allina

• Business– Cut Deployment Time by 80%– Reduced Collaboration Costs 44%– Increased Reliability – Enhanced Confidence – Ease of Use!

• IT– Significantly Better Than IBM Solution– Integrated– Larger EA so Better Spot to Negotiate with Microsoft

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Workloads Ideal for Cloud

tCom

pute

InactivityPeriod

On and OffOn & off workloads (e.g. batch job)Over provisioned capacity is wasted Time to market can be cumbersome

t

Unpredictable BurstingUnexpected/unplanned peak in demand Sudden spike impacts performance Can’t over provision for extreme cases

Com

put

e

t

Predictable BurstingServices with micro seasonality trends Peaks due to periodic increased demandIT complexity and wasted capacity

Com

pute

t

Growing FastSuccessful services needs to grow/scale Keeping up w/ growth is big IT challenge Cannot provision hardware fast enoughCo

mpu

te

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Twin Cities MarathonImproving the Fan Experience

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

AthleteTracker

Over 150,000 text messages sent in 7 hours to ~20,000 spectators tracking ~12,000 runners

The Power of the Azure Cloud

• Virtual Machine• Blob Storage• Queues• Web Roles• Compute Roles• SQL Database

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

What Would You Like to Discuss?

Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012

Than

k

You!