chatbots 101: an introduction to conversational interfaces for the enterprise
TRANSCRIPT
Chatbots 101an introduction to conversational
interfaces for the enterprise
Introductions
#IntraTeam17 @sharonodea
What are chatbots?
What are chatbots?
I’d like to book a table
Sure. When for?
Tomorrow evening.
I can check that for you. What time would you like to join us?
8pm
And for how many people?
FourNo problem. I’ve booked that for you and will email confirmation.
Hype
#IntraTeam17 @sharonodea
#IntraTeam17 @sharonodea
Chatbots in the wild
#IntraTeam17 @sharonodea
Chatbots in the wild
#IntraTeam17 @sharonodea
In the enterprise
Intranet
ESN Self-serve HR
Learning Management
Line of business
applications
Records management CRM
Resource planning
Inventory management
Finance
Travel booking
#IntraTeam17 @sharonodea
#IntraTeam17 @sharonodea
What does that look like?
Book holiday
Sure. When for?
Book
I’m afraid someone else in the team is off at that time, which leaves us understaffed. Would you like to ask your manager for an exception, or try different dates?
Ask my manager Try different dates
Book meetings
#IntraTeam17 @sharonodea
Approve expenses
#IntraTeam17 @sharonodea
Frequently asked questions
#IntraTeam17 @sharonodea
Think before you post
#IntraTeam17 @sharonodea
Think before you post
#IntraTeam17 @sharonodea
How to build a bot
Start with user needs
Content is the user experience
Use a framework such as Microsoft Azure
Publish to where your users are – not where’s most convenient for you
Test and iterate
#IntraTeam17 @sharonodea
Workplace by Facebook
=
#IntraTeam17 @sharonodea
• Turn interactions into conversations• Enable interactions to be simple and
seamless – improve employee experience
Why build chatbots?
• Act as a bridge between systems designed by IT and those designed for humans
• Automate simple tasks• Easy to create and cost-effective• They do the hard work to keep things
simple for users
Sharon O’Deaweb: sharonodea.co.uk email: [email protected] twitter: @sharonodea skype: sharonodea