cheetah medical customer care plan · 2017-01-06 · cheetah medical customer care plan is provided...
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Cheetah Medical Customer Care Plan*
CHEETAH NICOM and STARLING SV HEMODYNAMIC MONITORING SYSTEMS
Service and Support Solutions
Cheetah Medical Customer Care Plan is provided for US & Canada territories.
CHEETAH MEDICAL INC .Customer Care Plan
Service Solutions for Today’s Healthcare EnvironmentIn managing healthcare costs , optimizing equipment performance and minimizing system downtime are key to departmental productivity and providing excellent patient care. Yet in the face of ever-changing technology, staff reductions, and rising operating expenses, it’s becoming increasingly difficult for healthcare providers to control cost and provide proper patient care. Cheetah Medical helps hospitals and clinics meet these challenges by providing lower cost of ownership and superior equipment reliability.
CHEETAH Hemodynamic Monitors (Starling SV and CHEETAH NICOM) are reliable and robust devices manufactured to exacting standards. However, even the most reliable systems require maintenance over time. The Cheetah Care Plan helps ensure maximum equipment performance while providing a low cost of ownership.
Dependable Service Means Better Patient CareEquipment downtime can mean your clinicians are not receiving the current and reliable hemodynamic data for the patients in most need of care.
The Cheetah Customer Care Plan eliminates the administrative inconvenience associated with pay-for-service plans. Our plans ensure the fastest possible response time for your mission-critical applications. We offer Technical/Clinical Phone Support, providing you with rapid assessment, diagnosis and repair, when necessary.
Protect Your Investment with the Latest Software/Hardware UpdatesThe Plan also helps you protect your capital equipment investment through periodic software and related hardware updates. Maintain your monitor performance at top efficiency with the current software and applications support.
Support Plans That Offer Fit and FlexibilityOur Customer Care Plan is designed for flexibility, allowing you to choose a level of support that fits the needs of your facility. We offer a complete range of service plans from basic to comprehensive that ensure your system stays current with the latest technology.
Service Plans
Gold Service Plan — Part# CMS-SPG $3,375/year/monitorCheetah Medical provides comprehensive hardware and software maintenance services. We provide worry free maintenance for your devices allowing you to know your total annual cost of ownership. All this in addition to giving you the full benefits of the latest technology you purchased.
Silver Service Plan — Part# CMS-SPS $1,260/year/monitorExtended Warranty – we provide the basic level of support needed to ensure optimal uptime of your CHEETAH Monitoring Systems.
Preventative Maintenance Plan — Part# CMS-SPC $600/year/monitorThe Preventative Maintenance Plan is a pre-purchase maintenance only service. You will also receive a 20% discount on repair charges if needed.
Time and Materials Plan — Customer pays for services as they use them.
Service Plans US & Canada
Warranty Time & Materials Plan Silver Plan Gold Plan
Telephone Technical Support 24/7 24/7 24/7 24/7
Telephone Clinical Support 8am-5pm PST 8am-5pm PST 8am-5pm PST 8am-5pm PST
Factory Labor Rate $0/hr/ Warranty $300/hr No Charge No Charge
Loaner Equipment No Charge Upon Availability $500/week No Charge
Upon Availability No Charge
Factory Repair Priority Queue Normal Normal Priority Highest Priority
Parts Discount 100% 0% 100% 100%
Shipping Costs Paid by Customer Paid by Customer NC One Way NC Both Ways
Software Maintenance Releases Included Included Included
Software/Hardware Feature Upgrade Discount No Discount No Discount 20% Discount 50% Discount
Preventative Maintenance Plan $600/year/monitor $600/year/monitor $600/year/monitor Included
Yearly Service Reports Included
For service or warranty needs contact: Cheetah Service Center, Cheetah Medical Inc., 600 SE Maritime Ave, Suite 220 Vancouver, WA 98661 USA
Toll Free: 1-866-751-9097
Fax: 1-360-718-8154
Email: [email protected]
USA product inquiries: [email protected] Worldwide product inquiries: [email protected]
www.cheetah-medical.com
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CHEETAH NICOM CHEETAH STARLING SV
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