Cherwell ServiceManagement Platform

CSM met all our requirements, and our experience is that Cherwell cares about their

customers. We like CSM’s concurrent licensing model, affordable SaaS pricing, and

self-service portal capabilities – and the codeless platform allows the service desk

to build everything we need to do our jobs without expert developers.

- Joshua Tooley, Associate Director of IT Support at Texas Christian University

Recognized by Forrester Research, IDC & Forbes in 2014Cherwell Service Management® (CSM) 5.0 delivers

IT service management (ITSM), business and

workforce enablement. The CSM platform, featuring

truly codeless configuration and 11 ITIL®-verified

processes. empowers IT teams to provide amazing

service and to go beyond ITSM. Choose your device

with the CSM browser client, desktop client and

native mobile applications for Android and iOS®.

CSM’s interactive self-service portal offers your

customers the convenience they expect. Rely on

one of the highest availability cloud infrastructures

in the industry, or deploy on premise – and switch

anytime. Cherwell’s flexible, straightforward licensing

and pricing model puts you in control. Cherwell

mergeable applications (mApp™ solutions) are

an easy way to extend the CSM platform and

integrate apps—including Lync®, SolarWinds®, and

many others. Easily add advanced capabilities (like

IT Project Tracking or Release Management) or

proven domain functionality (such as facilities, risk

management, or human resources) into existing

CSM installations without writing a single line of

code. Future upgrades are seamless and will not

break your configurations. And with the Cherwell

mApp Exchange, you can collaboratively create and

exchange solutions with the Cherwell community.

Recognized on Gartner® ITSSM Magic Quadrant®

Mobile Browser & Native Apps

With the CSM 5.0 platform, you

choose your device. Rely on

anytime, anywhere access via

a data-rich mobile browser or

native Android™ and iOS® apps.

Manage your business and make

informed decisions from anywhere.

All CSM 5.0 mobile apps can be

configured for any variety of mobile

business applications. And you can

leverage the convenience of an

interactive self-service portal for

your customers, using any modern

business tablet.

Empowering your business is now within reach.

Completely Configurable & Truly Codeless

At Cherwell Software, “codeless”

means truly codeless—Java®, Jelly,

SQL or data-level programming is

not required. Cherwell Software

leads the market in configurability,

and enhancements such as

One-Step™ variables, integration

with Splunk® logging, new prompt

capabilities, advanced record

locking, and a system analyzer for

troubleshooting and performance

assessment make the CSM platform

even better. You now have the tools

to meet changing business needs

at any time. Upgrades on the CSM

platform are always seamless and

won’t break your configurations.

Cherwell mApp Functionality & mApp Exchange

Quickly adding functionality

is simple with Cherwell

mergeable applications (or

mApp functionality). The new

wizard-driven integrations menu

built into the CSM 5.0 platform

enables you to merge new

capabilities and apps into your

existing installation without writing

any code. To find and exchange a

variety of new and exciting mApp

capabilities on the Cherwell mApp

Exchange, visit www.cherwell.com.1

Business Intelligence, Dashboards, Metrics & Reporting

The CSM platform provides

premium business value

dashboards to all users to deliver

the right information at the right

time, complete with automatic

updates. No extra licenses are

required. Run your business

effectively using simple and

powerful ad-hoc reporting without

programming. New features in

the CSM 5.0 platform include

advanced dashboard drill-down,

a new dashboard editor, and

user-configurable, reusable metrics

that can be created and measured

against your own key performance

indicators.

Compromises are not required.Get choice, flexibility, value and stability.

Highest-Availability SaaS Hosting Infrastructure

As reported by Forrester Research,

rely on leading hosted ITSM

application availability & resiliency.

Avoid costly outages that inhibit

your customer service delivery,

and count on Cherwell Software’s

hourly SaaS data backups and

24x7/365 priority one support at

no extra cost. The CSM platform

is highly portable—easily switch

your CSM installation from SaaS to

on-premise, or vice versa, in less

than a day. The choice is yours.

Flexible, Straightforward Licensing & Pricing

Choose a simple, flexible licensing

& deployment model—subscription

or purchase, concurrent or

reserved, with all standard clients

included—no additional client fees

and no hidden server fees. Deploy

on-premise or in the cloud.

Corporate Headquarters +1 719.386.7000 | EMEA Headquarters +44 (0) 1793 544888

www.cherwell.com

1As with any business software solution, it is recommended that organizations perform a system backup and appropriately test new mApp solutions in a development/test environment before using them in a production environment. See the Cherwell mApp Exchange “Terms of Use” for more details.

2Cherwell Service Management 4.6

© 2014 Cherwell Software, LLC. All rights reserved. All trademarks and registered trademarks are the property of their respective owners.

11 ITIL Verified Processes2

Incident Management

Request Fulfillment

Service Portfolio Management

Service Level Management

Service Catalog

Problem Management

Knowledge Management

Change Management

Release Management

Configuration Management

Event Management

Just a few of our customers

Acclaimed by Forrester Research as a Top ITSM SaaS Leader