CHERYL LYNN JOHNSON

CHERYL LYNN JOHNSONP.O. Box 204Center Point, Texas 78010(830) 377-0116

EXPERIENCE:

2001 toTIME WARNER CABLE, Kerrville, TexasCurrentManager/Supervisor, Retail Sales

I am currently responsible for supervising two Retail Lobby locations in Kerrville and Fredericksburg. During my employment I have also managed six Retail Lobby locations in South Central Texas. These lobbies consist of the following locations; Kerrville, San Marcos, Fredericksburg, South Austin, Gonzales, and Cuero and Universal City. At any given time I have had a total of 30 front line employees and 2 supervisors that reported to me. My responsibilities include direct coaching my employees when needed to ensure we provide the best possible service to our customers. I am responsible for reporting department statistics for sales and quality control. Throughout my 14+ years with Time Warner I have had the experience of many different responsibilities such as creating processes and procedures, managing the CSG Billing system by updating and creating billing codes, etc. I have also assisted in many aspects of the marketing department. This has included scheduling print ads with local newspaper, working directly with the radio stations regarding audio spots and also training reps on ongoing marketing offers. I have also managed and set up many outside promotional events such as the Home & Garden shows and volunteer events such as the American Cancer Society Relay for Life. I have managed local collections and phone volume. I have assisted Finance in working our Outlook forecast for budgets. As well, I am responsible for my departments spending so tracking of expenses is daily to ensure I am in-line with budget. I am also responsible for training the staff on sales, retention and customer service. I handle Human Resource items such as hiring new staff and handling all personnel issues.1996 toMANPOWER, Roanoke, Texas1999Administrative Specialist

Under the Manpower/IBM management services contract, I have provided support to seven IBM managers and their respective staffs, and provided high level backup support to IBM Executives. I have also provided support to a World Wide organization, including limited support to numerous international IBM Managers and Executives. During this time, my responsibilities consisted of high volume telephone coverage, word processing, extensive travel arrangements (domestic and international), coordinating several large meetings, maintaining high calendar integrity for the managers, and quick problem solving due to the diversity and fast pace of the organizations I have supported.

I have worked closely with IBM Purchasing Department setting up purchase orders for technical contractors and responsible for auditing all charges billed against these orders, validating that IBMs Business Guidelines were met. This also included the responsibility of creating and maintaining processes for daily IBM business needs.

1993 toTASCOR, INC., Roanoke, Texas1996Business Support Specialist

Under the Tascor/IBM management services contract, responsibilities included processing accurate and timely documents utilizing various software programs and IBM tools to create documents and presentation materials, provided high level secretarial support and various other administrative skills on a regular basis to IBM management.

1991 toSYKES ENTERPRISES, INC., Irving, Texas1993Administrative Support

Under the SEI/IBM management services contract, I was responsible for processing accurate and timely documents and presentation materials. I handled various other duties, including, general typing, filing, etc.

1989 toKEYBOARD COMMUNICATIONS, INC., Irving, Texas1991Message Center Operator

Under the KCI/IBM management services contract, responsibilities included accurate and timely delivery of telephone calls and messages to IBM employees in the Dallas/Ft. Worth area.

1988 to LANIER VOICE PRODUCTS, Fort Worth, Texas1989Office Coordinator

Duties consisted of answering telephones and routing service calls. Coordinated possible sale leads.

1985 toPRATTS TERMITE & PEST CONTROL, Keller, Texas1988Coordinator/Secretary

I was responsible for routing service calls and service tickets. I handled heavy incoming call load. Interacted with customers regarding sales. Performed various other administrative duties.

SPECIAL SKILLS:

Windows XP, Microsoft Office Word, Microsoft Works, Microsoft Excel, Microsoft Power Point, CCS, ACSR, Internet Explorer, CMS Phone Reporting System, and general office supplies such as copiers, fax, etc.

EDUCATION:

Graduate, Keller High School, Keller, Texas