chesapeake regional look book

EVERY THREE MINUTESAN AMERICAN WOMAN IS DIAGNOSED WITH BREAST CANCER.

ADVANCES IN BREAST CANCER: A COMMUNITY CONVERSATION

APRIL 24TH - 7:00 P.M.INFORMATION ON DISPLAY ANDREFRESHMENTS SERVED AT 6:00 P.M.

The Lifestyle Centerat Chesapeake Regional Medical Center800 North Battlefield Boulevard, Chesapeake

CONVERSATION TOPICS:• Hear from leading oncology experts• Learn about advances in detection

and treatment• Join in question-and-answer discussions

FREE AND OPEN TO EVERYONE

IT’S WORTH YOUR TIME TO TALK ABOUT IT.

CALL 757-312-6132 OR EMAIL US AT [email protected] TO RESERVE YOUR SPOT.

BREAST CANCERSUPPORT GROUP

April 3May 1June 5

July 10August 7September 4

October 2November 6December 4

THE OMAN CANCER CENTER LOBBY The First Thursday of the month

7 - 8:30 p.m.

NEWLY DIAGNOSED?

IN TREATMENT?

YEARS FROM DIAGNOSIS?

WE HAVE BEEN THERE.

FOR INFORMATION: Glenda Rose 436.7390 Pat Thornton 312.2232

PLEASE JOIN US FOR SUPPORT, EDUCATION AND INFORMATION

THE BREAST CENTER AT CHESAPEAKE REGIONAL MEDICAL CENTER844 North Battlefield Boulevard

Chesapeake, VA 23320WWW.CHESAPEAKEREGIONAL.COM

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THURSDAY, OCTOBER 23, 2008

PROGRAM

THE BREAST CENTER AT CHESAPEAKE REGIONAL MEDICAL CENTER

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NEUROSURGEONCHESGEN-13202-Charles Levy Panel Card REVISED

Dr. Charles LevyDr. Charles Levy has joined Atlantic Neurosurgical Services, anaffiliate of Chesapeake Regional Medical Group. A board-certifiedneurosurgeon, Dr. Levy has extensive experience in the surgicaland nonsurgical management of complex spinal disorders. Hisother areas of interest include the surgical treatment of centralnervous system tumors and peripheral nerve compressionsyndromes.

During four years as an attending neurological surgeon at NavalMedical Center Portsmouth, Dr. Levy received a wealth ofexperience in the treatment of a broad range of complexneurological diseases. He also recently spent an extended periodat Landstuhl Regional Medical Center, providing neurosurgicalcare including spinal reconstruction after traumatic injury topersonnel wounded in Iraq and Afghanistan.

Dr. Levy has research experience in spinal cord injury, receiving anhonorable mention in a national research competition conductedby the American Academy of Neurological Surgeons.

He is a veteran of the United States Marine Corps and the UnitedStates Navy Medical Corps and has 22 years of active and reservemilitary service. For his service, he was awarded seven personaldecorations.

Dr. Levy received his medical degree from Drexel College ofMedicine in Philadelphia and was a member of the honor medicalsociety Alpha Omega Alpha.

PROUD to C.A.R.E.Compassion. Attention. Respect. Excellence.

at Chesapeake Regional Medical Center

CHESGEN-13202-DrLevyPanelREV:Layout 1 9/26/08 2:49 PM Page 1

Atlantic Neurosurgical Services

300 Medical Parkway, Suite 210

Chesapeake, VA 23320

phone: 757-547-9005

1020 Independence Blvd., Suite 210

Virginia Beach, VA 23455

phone: 757-460-0455

CHESGEN-13202-DrLevyPanelREV:Layout 1 9/26/08 2:49 PM Page 2

Chesapeake Regional Medical Center and Atlantic Neurosurgical Services, an affiliate of Chesapeake Regional Medical Group, welcome Dr. Charles Levy.

A board-certified neurosurgeon, Dr. Levy joins Drs. Nasrollah Fatehi and Eric Schubert, offering a wealth of surgical and research experience in the surgical and nonsurgical management of complex spine disorders. His other areas of interest include the surgical treatment of central nervous system tumors and peripheral nerve compression syndromes.

A veteran of both the U.S. Marine Corps and U.S. Navy Medical Corps, Dr. Levy previously served as staff neurosurgeon at the U.S. Naval Medical Center in Portsmouth, and the Army’s Landstuhl Regional Medical Center in Landstuhl, Germany.

He received his medical degree from Drexel College of Medicine in Philadelphia and completed his surgical internship and neurological surgery residency at the University of Louisville in Louisville, KY.

Welcome Dr. Levy!

Welcome Dr. cHArleS leVY!vy.

www.chesapeakeregional.com

300 Medical Parkway, Suite 210 | Chesapeake, VA 23320 | 757-547-90051020 Independence Blvd., Suite 210 | Virginia Beach, VA 23455 | 757-460-0455

chesapeake regional medical center is proud to welcome Dr. charles levy

NEUROLOGIST

CHESGEN - 13081 - Soham Sheth Panel Card

Dr. Soham ShethDr. Soham Sheth has joined the medical staff of ChesapeakeRegional Medical Center.

A neurologist, Dr. Sheth will practice with the ChesapeakeRegional Medical Group. He comes to the area after serving as a neuromuscular fellow at Wayne State University’s DetroitMedical Center.

An award-winning researcher, Dr. Sheth received a medicaldegree from SMT. N.H.L. Municipal Medical College inAhmedabad, India. He also received a master’s in public healthfrom Johns Hopkins School of Public Health in Baltimore.

He conducted a research fellowship in the neurology departmentat Johns Hopkins School of Medicine. Dr. Sheth also completedresidencies in transitional medicine and neurology at theDetroit Medical Center, and a post-doctoral research fellowshipin neurology at Johns Hopkins.

Extensively published in medical journals, Dr. Sheth has experienceteaching at Johns Hopkins Bloomberg School of Public Health.

His areas of experience include peripheral neuropathy disorders,neuromuscular disorders and carpal tunnel syndrome.

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Neurological Associates of Hampton Roads

300 Medical Parkway, Suite 212


757-547-0508

CHESGEN-13081-DrShethPanelCard:Layout 1 10/8/08 9:56 AM Page 2

Chesapeake Regional Medical Center is proud to welcome Dr. Soham Sheth.

Being the region’s choice for medical care requires the best and brightest physicians. That’s why we are proud to welcome our newest neurologist, Dr. Soham Sheth.

An award-winning researcher, Dr. Sheth previously served as a neuromuscular fellow at Wayne State University’s Detroit Medical Center, with expertise in peripheral neuropathy disorders, neuromuscular disorders and carpal tunnel syndrome.

He received a medical degree from SMT. N.H.L. Municipal Medical College in Ahmedabad, India, and his master’s degree in public health from Johns Hopkins School of Public Health in Baltimore, where he conducted a neurology research fellowship and completed a post-doctoral research fellowship in neurology.

Dr. Sheth also completed residencies in transitional medicine and neurology at the Detroit Medical Center.

Welcome Dr. Sheth!


Neurological Associates of Hampton Roads 300 Medical Parkway, Suite 212 Chesapeake, VA 23320 757-547-0508

WelCoMe DR. SohaM Sheth!

CHESGEN-12908-New Business Cards

Office Hours by Appointment

N. Fatehi, M.D.Atlantic Neurosurgical ServicesA Division of Chesapeake RegionalMedical Center

Diplomate of The American Boardof Neurological Surgery

300 Medical Parkway, Suite 210Chesapeake, VA 23320

1020 Independence Blvd., Ste.210Virginia Beach, VA 23455phone: 757-574-9005phone: 757-460-0455


E. Schubert, M.D.Atlantic Neurosurgical ServicesA Division of Chesapeake RegionalMedical Center

Neurological Surgeon




Charles Levy, M.D.Atlantic Neurosurgical ServicesA Division of Chesapeake RegionalMedical Center





N. Fatehi, M.D.Atlantic Neurosurgical ServicesA Division of Chesapeake RegionalMedical Center

Diplomate of The American Board of Neurological Surgery




E. Schubert, M.D.Atlantic Neurosurgical ServicesA Division of Chesapeake RegionalMedical Center





Charles Levy, M.D.Atlantic Neurosurgical ServicesA Division of Chesapeake RegionalMedical Center




1020 Independence Blvd., Ste.210Virginia Beach, VA 23455phone: 757-460-0455

300 Medical Parkway, Suite 210Chesapeake, VA 23320phone: 757-574-9005

Diplomate of The American Boardof Neurological Surgery

N. Fatehi, M.D.Atlantic Neurosurgical Services A Division of Chesapeake Regional Medical Center





E. Schubert, M.D.Atlantic Neurosurgical Services A Division of Chesapeake Regional Medical Center




Charles Levy, M.D.Atlantic Neurosurgical Services A Division of Chesapeake Regional Medical Center


Diplomate of The AmericanBoard of Neurological Surgery

1020 Independence Blvd., Suite 210Virginia Beach, VA 23455phone: 757-460-0455


Atlantic Neurosurgical ServicesA Division of Chesapeake Regional Medical Center

Neurological SurgeonN. Fatehi, M.D.



Neurological SurgeonCharles Levy, M.D.


Certified by The AmericanBoard of Neurological Surgery




Neurological SurgeonE. Schubert, M.D.

7 3 6 B AT T L E F I E L D B O U L E VA R D N O R T H , C H E S A P E A K E , VA 2 3 3 2 0 W W W. C H E S A P E A K E R E G I O N A L . C O M

SIX SPECIALTY PHYSYCIANS AND SURGEONS.

Introducing the Chesapeake Regional Medical Center Specialty Group. Proud to be your choice for life.

One very special medical group.{

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BREAST SURGEON

NEUROSURGEONS

NEUROLOGISTFAMILY MEDICINE

Dr. Catherine Z. Hayward

Dr. Charles Levy Dr. Eric B. Schubert

Dr. Soham ShethDr. Cynthia RomeroChief Medical Officer

For more information about Chesapeake Regional Medical Group, contact Todd Brinkley, at 757-312-6108 ext. 3

Atlantic Neurosurgical Services

Dr. Nasrollah Fatehi

CHESAPEAKE REGIONAL MEDICAL GROUPPARTNERSHIPS FOR PHYSICIANSChesapeake Regional Medical Center can provide the following options of support tophysicians interested in partnerships . . .

Employment• CRMC can assume all of your practice management

including handling accounting, payroll, human resources,billing, insurance contracts and office leasing.

• You will be guaranteed a salary for two years, based on the national Medical Group Management Associationstandards, to establish your practice. After two years, yoursalary will be based on productivity.

• CME time and related expenses will be funded.

• CRMC will purchase your existing practice assets at FairMarket Value based upon an external appraisal.

• Chesapeake Regional can hire your existing practiceemployees, based upon their passing of a drug screening.

• Employee benefits include a choice of two health insuranceplans, dental and vision insurance, flex spending formedical and dependent care, a pension plan, vacationbenefits, life insurance and long-term disability.

Income Guarantees for recruiting• Physicians must meet community-need criteria for

consideration for assistance with recruiting.

• Either one or two years of financial support will beprovided while the physician establishes the practice.

Joint Ventures• These partnerships will be considered on a case-by-

case basis.

• The ownership interest will be based upon equity participation.

• The assets are valued by an external appraisal.

Administrative support• Practice management services will be provided.

• The performance will be based on a percentage of thecollections.

Hospital-Based SupportYour practice can receive hospital-based support through ourin-house certified registered nursing assistants or nursepractitioners.

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VIRGINIA’S THIRD LARGEST CITY IS ALSO ONE OF THE

NATION’S TOP 100 PLACES TO LIVE.

The benefits of bringing your career to Chesapeake Regional MedicalCenter go far beyond our burgeoning medical campus.

Like living in one of the nation’s safest communities filled withoutstanding schools, miles of friendly, tree-lined neighborhoods andacres of great shopping and outdoor recreation.

And all just minutes from the sandy shores of Virginia Beach and downtownNorfolk’s vibrant cultural scene.

It’s not just a great place to bring your career. It’s a great place to live.

Comfortable cost of living

Family-friendly neighborhoods

Minutes to ocean beaches and urban centers

All your favorite retailers

The state’s most educated public school teachers

One of the nation’s safest cities for its size

69 city parks

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CENTER FOR JOINT RESTORATIONC H E S A P E A K E R E G I O N A L M E D I C A L C E N T E R

CENTER FOR JOINT RESTORATION

Chesapeake General Hospital's Center for JointRestoration offers patients a team approach todiagnosis, treatment and healing.

Here, you’ll discover a dedicated team of orthopedicsurgeons, nurses, therapists and specialistscommitted to helping patients minimize pain,increase mobility and reduce or eliminate the needfor future joint surgery.

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THE CENTER FOR JOINT RESTORATION FEATURES:

• A skilled team of orthopedic surgeons who haveexpertise and credentialing in a wide range ofprocedures involving the hips, knees and other joints.

• Highly trained orthopedic nurses who specialize injoint care.

• A dedicated inpatient unit within the hospitalspecially dedicated to orthopedic patients.

• Pre-admission patient education, including a tourof the unit, tips on preparing for a hospital stay,billing and pre-registration information, and athorough explanation of the process.

• A comprehensive menu of such diagnostic servicesas MRI, CT and X-ray.

• In- and outpatient surgical services that includeseveral minimally invasive procedures.

• In- and outpatient physical therapy care. • Home health services for patients who need help

after their hospital discharge. • Gender-specific joint replacement.• Innovative procedures.

FOR INFORMATION, CALL 757.312.6476OR VISIT US ONLINE AT

WWW.CHESAPEAKEREGIONAL.COM

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TUESDAY, SEPTEMBER 10TH

6 P.M.

THE BREAST CANCER SYMPOSIUM FOR BEAUTY PROFESSIONALS

WEDNESDAY, SEPTEMBER 10, 2008

CHESGEN-12855- SALON WORKBOOK COVER

Beauty SecretsBeauty SecretsTHAT WILL MAKE YOUR CLIENTS FEEL GOOD FROM HEAD TO TOE.

844 Battlefield Blvd., Chesapeake, VA 23320

Garden of Hope

• Decorate a bra with any non-perishable thing you can imagine!

• Winner chosen by a celebrity panel wins $500!

• Hear and meet keynote speaker Geralyn Lucas, best-selling author of “Why I Wore Lipstick to My Mastectomy.”

• Enjoy pink refreshments, “creative” hors d’oeuvres and more!

Entry deadline is October 10th. Visit ChesapeakeRegional.comtoday for all of the entry rules and details.

For more information, call (757) 312-3100.

THE BREAST CENTER AT CHESAPEAKE REGIONAL MEDICAL CENTER844 North Battlefield Boulevard


THURSDAY, OCTOBER 23, 20086 P.M.

YOU HAVE AN APPOINTMENT

SCHEDULED ___________ AT ___________

If you are unable to keep this appointment, kindly give 48-hours notice by calling (757) 312-6137.

Date: ___________________

M _____________________________, today you had a mammogram at Chesapeake Regional Medical

Center. Because the radiologist will need to wait for your prior mammograms, it may take up to 14

days to receive a report. This method of comparing your old mammogram with the new one is our way

of providing you with quality care. Your patience is greatly appreciated!

If you need to speak with someone, our Breast Care Coordinator, Patricia Thornton, can be reached

at (757) 312-2232. Her office is located in the same building that you received your mammogram.

Thank you for choosing Chesapeake Regional Medical Center.

844 BATTLEFIELD BLVD. NORTH, CHESAPEAKE, VA 23320WWW.CHESAPEAKEREGIONAL.COM

SPA SERVICES

Lifestyle Fitness Center800 Battlefield Blvd., NorthChesapeake, VA 23320(757) 312-6132

Rejuvenations Spa Service1300 Cedar Road, Suite 102CChesapeake, VA 23322(757) 436-1222

Innovations Hair Studio1300 Cedar RoadChesapeake, VA 23322(757) 436-9222

844 B

ATTLEFIE

LD B

LVD., N

ORTH

CHESAPEAKE, VA 23320

R E S O U R C E G U I D ETHE BREAST CENTER

BREAST CANCER SUPPORT GROUPPlease Join Us…

The first Thursday of each month at the LifestyleCenter, from 7-8:30 p.m. at 800 Battlefield Blvd.,North, Chesapeake Regional Medical Center.

For information:Glenda Rose - (757) 436-7390Pat Thornton - (757) 312-2232

MEDICALLY BASED INTIMATE GARMENTS,WIGS, AND MORE.. .Fully Confident Restwear, Inc.Sheree Wilson, Owner/Practitioner603 J. Clyde Morris Blvd., Suite #4Newport News, VA 23606(757) 595-FITT (3488)

Creative Images3300 High StreetPortsmouth, VA 23707(757) 398-9101

CLEANING FOR A REASONThe only foundation in America cleaning for womenwith cancer for free.

1-877-337-3348www.cleaningforareason.org

RESOURCES AT YOUR FINGERTIPS. . .

PATIENT NAVIGATORWhat does a Patient Navigator do?

• Identify resources for financialassistance, home healthcare and insurance issues

• Encourage patients to investigate all sources of cancer information and seek a second opinion if they are not comfortable with their physician

• Locate community support programs and educational materials

• Assist in navigating the healthcare system• Arrange for language translation or interpretation services

• Arrange for transportation to and from doctors’ visits

• Arrange for child/elder careFor more information call Chesapeake Regional Patient Navigator, Ellie Duarte at (757) 312-6294.

LOOK GOOD…FEEL BETTERA free patient service program for women in active cancer treatment or still experiencing the appearance related side effects. Participants learn to deal with the loss of skin moisture, change in skintone and hair loss. Sessions are held at the LifestyleFitness Center at Chesapeake Regional MedicalCenter. Those interested in attending a session mustcall the facility where they wish to attend to register.All registered women will receive a free cosmetic/skincare kit at the program. This gift is valued at approximately $250. Call (757) 312-6294 to register.

For information or additional locations, call(757) 312-6294.

1-800-395-LOOK (5005)www.lookgoodfeelbetter.orgAmerican Cancer Society

Ellie Duarte


The region’s BEST CHOICEfor interventional cardiac care.

HEALTH SERVICES DESIGNED FOR WOMEN.

If women’s health care had an oasis, it would behere. The Women’s Unit at Chesapeake GeneralHospital. The most private, professional careavailable. With a healthy dose of pampering.

P R I VAT E . P R O F E S S I O N A L . (AND PLENTY OF PAMPERING.)

AMENITIES INCLUDE:

• All private rooms.• Advanced health care in gynecology, maternity,

oncology, breast surgery, plastic andreconstructive surgery and more.

• Spa-like services including aromatherapy andtherapeutic massage.

• Health screenings, courses and support groups.• Fitness classes.• Senior services.

Call 757-312-6144 today.Or visit chesapeakeregional.com

M o m s M o b i l e AT CHESAPEAKE REGIONAL MEDICAL CENTER

MomsMobile BRINGS HELP TO FIRST-TIME MOMS.

Now that you’ve given birth, do you have lots of

questions? Don’t worry. The Chesapeake Regional

Medical Center’s MomsMobile is on the way.

It is the only service like it in Hampton Roads,

and it’s offered to first-time Moms who deliver at

Chesapeake Regional Medical Center’s BirthPlace.

CHESGEN-11841-MomsMobileRack:CHESGEN-11123-WelcomeWaggers 6/3/08 1

The MomsMobile service is a free and educationalresource that is designed to smooth the transitionfrom the hospital to your home environment.A specially trained nurse will visit you afteryou have returned home from the hospital toanswer any questions you may have about thehealth of you or that of your baby’s.

Many Moms have questions about:

No matter how prepared you are before the baby’sbirth, there are always unanswered questions. TheMomsMobile nurse is your answer…Compliments ofChesapeake Regional Medical Center.

MOMSMOBILE OFFICE 757.312.6484MOTHER-BABY UNIT 757.312.6159

736 BATTLEFIELD BLVD., NORTH,CHESAPEAKE, VA 23320


BreastfeedingUmbilical Cord CareCircumcision CareFormula Preparation

Mom’s DietFatigueNew Roles in the Family

CHESGEN-11841-MomsMobileRack:CHESGEN-11123-WelcomeWaggers 6/3/08 1

PREGNANCY & INFANT LOSSSUPPORT GROUP

AT CHESAPEAKE REGIONAL MEDICAL CENTER

THE GRIEF YOU FEEL IS REAL.

Other may try to comfort you, but the pain does not go

away. You need to talk with someone who know what

you are going through. Someone to help.

The Pregnancy & Infant Loss Support Group at Chesa-

peake General Hospital is designed to provide support

to families who are grieving the loss of their baby

through miscarriage, ectopic pregnancy, stillbirth or

newborn death.

ISTOCK IMAGEWE NEED TO BUY CREDITS.

$65.00

By sharing with others who have experience this loss,

parents help each other adjust to life without their

baby. The support group is a self-help group, not a

therapy group. There is no cost. Group meetings are

held from 7:00 to 8:00 p.m. on the fourth Thursday of

each month at the Lifestyle Fitness Center, located

next to Chesapeake General Hospital. During the

months of November and December, meetings are

held on the third Thursday of the month.

If you would like additional information of have

questions, please call 312-6776 or 312-6144, and ask

for the Pregnancy & Infant Loss Support Group. If you

would prefer to drop us a note, send it to:

CHESAPEAKE GENERAL HOSPITAL

Pregnancy & Infant Loss Support Group

P.O.Box 2028, Chesapeake, VA 23327-2028

736 BATTLEFIELD BLVD., NORTH CHESAPEAKE, VA 23320


ISTOCK IMAGEWE NEED TO BUY CREDITS.

$65.00

CHESGEN-12966-Financial Brochure Spanish

736 Battlefield Boulevard, North, Chesapeake, VA 23320736-312-6565 | www.chesapeakeregional.com

Chesapeake Regional Medical Center estácomprometida a proveer la más alta calidad en elcuidado de la salud y trabajamos arduamentepara asegurarnos que el proceso del pago seatan fácil como sea possible. Nuestro personalpuede ayudarlo a entender su factura, yresponderle preguntas en relación a los tipos decargos y métodos de pago aceptados.

ASPECTOS FINANCIEROS DELCUIDADO DE TU SALUD

MISIONMejorar la calidad de vida en nuestra comunidad.

Oficinas de crédito y facturación110 Wimbledon Square, Suite B

Horario: 8:30 a.m. – 5 p.m.Lunes – Viernes

Teléfono: 757-312-6401

Dirección de pagos:Chesapeake Regional Medical Center

P.O. Box 791265Baltimore, MD 21279-1265

Consejos Financieros:Llame para una cita.

Horario: 8:30 a.m. – 5 p.m.Lunes – Viernes

Teléfono: 757-312-4285 ó 312-6281

Representantes de Medicaid/SLHLlame para una cita.

Horario: 8 a.m. – 5 p.m.Lunes – Viernes

Teléfono: 757-312-6824

Para su conveniencia, Chesapeake Regional MedicalCenter acepta la mayoría de tarjetas de crédito, giros

postales y cheques personales.

Los residentes de Carolina del Norte puedenllamar a la línea gratuita: 1-800-456-8121,

extensión 1205

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TIPOS DE CARGOS ESPERADOS

Durante la hospitalización o tratamiento ustedpuede tener tres tipos de cargos:

• Cargos Hospitalarios son por el cuidado delpaciente, por el cuarto, alimentos, productosfarmaceuticos, materiales médicos, y el usode equipos médicos y quirurgicos.

• Cargos profesionales son por los serviciosproveídos por el personal médico del hospitalcomo radiologos, patologos, médicos delcuarto de emergencias, anestesiologos, yotros médicos asistentes o de consulta queson solicitados por el doctor que lo atendió.Estos cargos son facturados separadamentede los cargos del hospital.

• Cargos de médico admitido son por losservicios que son proveídos directamente porsu médico admitido o cirujano. Asimismo,estos cargos son facturados separadamentede los cargos del hospital.

SEGURO

Chesapeake Regional Medical Center trabajacon muchos planes de seguro.

Usted debe conctactar con su compañía deseguros para verificar que nosotros estamosaceptados en su lista de proveedores. Nohacerlo puede resultar en servicios no pagadosal hospital por los cuales usted seriaresponsable. Chesapeake Regional MedicalCenter hará todos los esfuerzos para verificar suseguro, y enviará el reclamo a su compañía deseguro de manera oportuna.

Comunmente, los reclamos son remitidos a lacompañía de seguro para el pago entre 4-6 díasde la fecha del servicio o atención.

Muchos servicios que son cubiertos por suseguro tendrán una parte de pago compartido,seguro compartido, y/o deducible que debe serpagado por usted en el momento que se leotorga el servicio. Un depósito de pre-admisión

basado en una estimación de responsabilidadfinanciera (de acuerdo a los beneficios de suseguro) podría ser requerido.

NO ASEGURADO

Se espera que se pague completamenteinmediatamente después de los serviciosrecibidos. Cuando el pago completo no puede serhecho, nuestros representantes de crédito yconsejeros financieros están a su disposiciónpara conversar sobre las opciones disponibles.Un depósito por los servicios de registro puedeser requerido antes del servicio.

ASISTENCIA FINANCIERA

Si usted se encuentra en mala situacióneconómica, Chesapeake Regional Medical Centerlo ayudará a determinar si usted es elegible paralos siguientes programas:

• Medicaid

• Programa de Hospitalizacion local y del Estado

• Programa de Caridad del Fondo de Depósitopara el cuidado de la salud del indigente deVirginia

• Programa de asistencia financiera delChesapeake Regional Medical Center

• Chesapeake Regional Medical CenterNo aseguradoPrograma de descuento por pago propio.

Los programas arriba mencionados estánbasados en el ingreso familiar y el número demiembros de la familia.

Para determiner la elegibilidad es necesario losformatos financieros completos, la prueba de susingresos y la información de su situación dedependencia. Información adicional tambiénpodría ser requerida.

CHESGEN-12966-FinancBroch(Span):Layout 1 10/6/08 10:22 AM Page 3

736 Battlefield Boulevard, North, Chesapeake, VA 23320736-312-6565 | www.chesapeakeregional.com

Chesapeake Regional Medical Center is

committed to providing the highest quality

healthcare and we work hard to ensure that the

payment process is as easy as possible. Our staff

can help you understand your bill, and answer

questions about the types of charges and

accepted methods of payment.

FINANCIAL ASPECTSOF YOUR HEALTHCARE

MISSIONImprove the quality of life in our community.

Billing and Credit Offices110 Wimbledon Square, Suite B

Hours 8:30 a.m. - 5 p.m.Monday - Friday

Phone: 757-312-6401

Payment address:Chesapeake Regional Medical Center

P.O. Box 791265Baltimore, MD 21279-1265

Financial Counselors:Call for an appointment.Hours 8:30 a.m. - 5 p.m.

Monday - FridayPhone: 757-312-4285 or 312-6281

Medicaid/SLH Representatives:Call for an appointment.Hours 8 a.m. - 5 p.m.Monday - Friday

Phone: 757-312-6824

For your convenience, Chesapeake Regional MedicalCenter accepts all major credit cards, money orders

and personal checks.

N.C. Residents may call toll free:1-800-456-8121, extension 1205

TYPES OF CHARGES TO EXPECT

During hospitalization or treatment you mayhave three types of charges:

• Hospital charges come from nursing care,room charges, meals, pharmaceutical items,medical supplies, and the use of medical andsurgical equipment.

• Professional charges come from the servicesprovided by hospital-based medical staff suchas radiologists, pathologists, emergency roomphysicians, anesthesiologists, and otherassisting or consulting physicians who arerequested by your attending doctor. Thesecharges are billed separately from thehospital charges.

• Admitting physician charges come from theservices that are provided directly by youradmitting physician or surgeon. Again, thesecharges are billed separately from thehospital charges.

INSURANCE

Chesapeake Regional Medical Centerparticipates with a number of insurance plans.You should contact your insurance company toverify that we are a participating hospital. Failureto do this may result in unpaid hospital servicesthat you will be responsible for. ChesapeakeRegional Medical Center will make every effortto verify your insurance, and will submit a claimto your insurance company in a timely manner.Typically, claims are submitted to the insurancecompany for payment within 4-6 days from thedate of service or discharge date.

Many services that are covered by your insurancewill have a co-pay, co-insurance, and/ordeductible that is due at the time of service. Apre-admission deposit based on an estimate ofyour financial responsibility (according to yourinsurance benefits) may be required.

We will ask to copy your insurance card uponeach visit so that we have your most currentinsurance information. We encourage you to havea clear understanding of your current benefits.

Any balance due after insurance processing isexpected to be paid in full upon receipt of yourbill and/or receipt of the explanation of benefits(EOB) from your insurance company.

UNINSURED

Payment in full is expected upon receipt ofservices. When payment in full cannot be made,our credit representatives and financialcounselors are available to discuss availableoptions. A deposit for scheduled services may be requested prior to service.

FINANCIAL ASSISTANCE

If you are experiencing financial hardship,Chesapeake Regional Medical Center will assistyou in determining potential eligibility for thefollowing programs:

• Medicaid

• State & Local Hospitalization Program (SLH)

• Virginia Indigent Health Care Trust FundCharity Program

• Chesapeake Regional Medical CenterFinancial Assistance Program

• Chesapeake Regional Medical CenterUninsured Self-Pay Discount Program

The programs mentioned above are based onfamily income and number of family members.Complete financial forms, proof of income anddependent information are needed to determineeligibility. Additional information may also be requested.

BARIATRICSUPPORT GROUPSSUPPORTING YOUR JOURNEY TOWARDA HEALTHY NEW LIFESTYLE.

Chesapeake Regional Medical Center’s Bariatric Surgical

Support Group is here to assist you with your struggle to

achieve healthy weight loss.

Join us at 6:30 p.m. on the third Thursday of each month in

the Lifestyle Center, rain or shine, for an evening of sharing

our successes and setbacks. We also have guest speakers

to address issues related to radical weight loss.

TOPICS:

BARIATRIC SUPPORT TEAM

RUTH CODY, R.N. CARRIE NICKENS, R.N.

BARIATRIC OFFICE PHONE - 757-312-3000

SUPPORT GROUP FACILITATORS

Registered Dietitians / Bariatric nurses / Guest speakers

For more information, call 757-312-3000 today, visit us at

www.chesapeakeregional.com or e-mail Ruth Cody at

[email protected].

• Reading nutrition labels

• Postoperative complications

• Healthy nutritional choices

• Micro-nutrition after weight

loss surgery

• Plastic surgery options

after weight loss

• Toning exercises

• Featured recipes

Every day, more and more people from southern Virginia

and Northeast North Carolina choose Chesapeake

Regional Medical Center for their medical care.

We’re proud to be the region’s only independent,

community-based medical organization, and prouder

still that our high-tech, highly personalized medical care

has made us the region’s preferred choice. Today, we’re

the region’s first choice for delivering babies. The best

choice for interventional cardiology care. And the smart

choice in an emergency. Convenient. Advanced. Personal.

The way health care should be.

FA C T S H E E T

736 BATTLEFIELD BLVD., NORTH, CHESAPEAKE, VA 23320 WWW.CHESAPEAKEREGIONAL.COM

• Accredited Chest Pain Center

• Angiography

• Assisted-Living Facility

• Bariatric Surgery Center of Excellence

• Bone Densitometry

• Breast Center

• Cancer Resource Center

• Cardiac Catheterization Laboratories

• Cardiopulmonary Services

• Community Health Services

• Computed Tomography (64-slice)

• Diagnostic Center of Chesapeake

• Diabetes Education and Treatment(in/outpatient and home health basis)

• Digital operating room suites

• Enterostomol Therapy(in/outpatient - wound, skin and ostomy)

• Emergency Department with 24-hour coverage

• Geropsychiatric Unit

• Home Health Services

• HomMed Health Monitoring System

• Intensive Care Units

• Inpatient Surgery Services

• Laboratory Services

• Lactation Counseling

• Laser Surgery

• Lifeline Emergency Response System

• Lifestyle Center(wellness and exercise programs)

• Lifestyle Store (fitness and lactation supplies)

• Linear Accelerators (IMRT-, IGRT-capable)

• Lithotripsy Kidney Stone Treatment

• Magnetic Resonance Imaging(including Open Magnet)

• Mammography Services

• Neurosurgical Intensive Care Unit

• Nuclear Medicine

• Older Adult Behavioral Health Program

• Outpatient Surgery Center

• Physical Therapy and Rehabilitation(in/outpatient and home health)

• Radiology (including advanced X-rays)

• Senior Services

• Sidney M. Oman Cancer Center

• Sleep Center

• Social Services

• The BirthPlace Obstetrics Unit and Newborn Nursery

• Ultrasound Noninvasive Testing

• W. Stanley Jennings Outpatient Center

• Women’s Resource Library

• Women’s Unit

• Wound Healing and Hyperbaric Medicine Center

S E R V I C E S

PROUDLY INDEPENDENT.

PROUD TO BE YOURCHOICE FOR LIFE.

Chesapeake Regional Medical Center is the

region’s only independent, community-based medical

care organization.

Our broad range of services and programs to support

your health and wellness will include not only superior

medical care, but the ongoing support, health aware-

ness and information that keep you happy and healthy.

From the all-private rooms at Chesapeake General

Hospital to our state-of-the-art diagnostic and recovery

facilities to our affiliate medical offices throughout the

region, Chesapeake Regional is proud to be your choice

for life.

Unlike other hospitals, every room at Chesapeake General is a private room.

Add modern operating suites, the region’s most popular maternity unit,

top-notch surgical, diagnostic and rehabilitation teams, and nationally

recognized cardiovascular care, and you’ll quickly see how it all adds up.

Without treating you like a number.

SERVICE DESCRIPTIONS

WOMEN’S SERVICES The latest treatments, technologies and diagnostics? Of course. A dedicatedteam of accomplished physicians and medical support staff? The best. Personalized, spa-like features from soothing music to massage? You won’tfind that anywhere else in Hampton Roads. Chesapeake Regional MedicalCenter offers the area’s only nursing unit especially for women recoveringfrom surgical procedures and medical conditions. The special treatment

doesn’t stop there. Throughout the hospital and all across the Chesapeake Regional campus, women findthe advanced care they demand. With the discretion and privacy they deserve.

ONCOLOGYThe Sidney M. Oman Cancer Center was designed specifically with patient comfort in mind, providingradiation, chemotherapy, pathology, diagnostic services and hospitalization in a pleasant, soothingatmosphere. Our comprehensive, personalized cancer services provide patients with everything from 24-hour emergency and operating rooms to pain management and nutrition consultants, social services, homecare and financial aid. For more information on Chesapeake General’s cancer services, call (757) 312-4000.

EMERGENCY SERVICESChesapeake General’s Emergency Department treats more patients each day thanany other hospital in the region. But that doesn’t mean it’s more crowded. Quite theopposite. By combining emergency care and urgent care, Chesapeake Regionalhelps more people more quickly. What’s more, we offer a separate accredited ChestPain Center and Observation unit, comprehensive on-site testing and diagnosticsand more. Simply put, Chesapeake General puts the urgency back in emergency.

CARDIOVASCULAR SERVICES Chesapeake Regional Medical Center was rated the nation’s No. 1 hospital for Interventional Cardiology outcomes by the American College of Cardiology in 2007. Here, you’ll discover an outstanding team of cardiologists, cardiovascular surgeons and cardiovascular radiologists equipped with all the latesttechniques and technologies, and comprehensive exercise, rehabilitation and educational programs thatkeep our patients happy and heart healthy. For life.

SLEEP CENTERSome 40 million Americans are poor sleepers. Yet 95% of all sleep disorders go untreated and undiagnosed.Located in Chesapeake Regional's Lifestyle Center, our new state-of-the-art Sleep Center offers a team ofhighly skilled physicians and technicians with all the latest diagnostic technologies to help patients diagnoseand manage the sleep disorders they know about. And more importantly, the ones they don’t. Appointmentsare through physician referral. For more information, call (757) 312-6565.

W. STANLEY JENNINGS OUTPATIENT CENTER The W. Stanley Jennings Outpatient Center is home to both The Surgery Center of Chesapeake and theDiagnostic Center of Chesapeake — the area’s first hospital-based, freestanding diagnostic center. TheSurgery Center serves outpatient surgery patients with the same care and precision as a regular hospitalsetting, with more convenient scheduling and parking. The 19,000 square-foot Diagnostic Center providespatients with conveniently located, easily accessible diagnostic services to complement the hospital’sexisting full-service radiology department and laboratory. It also houses our Breast Center.

NEUROSCIENCESChesapeake Regional features the latest groundbreaking technology, two in-house neurosurgeons and ahighly specialized neurosurgical operating team equipped to diagnose and treat the entire spectrum ofneurosurgical disorders, including:

Equipped with the highest-strength MRI and most advanced CT scan, angiographic microscopes and imaged-guided navigation systems, Chesapeake Regional was the first civilian hospital in Hampton Roadsto use the Stealth Station system, a powerful tool that uses an advanced computer and infrared optics to ensure neurosurgical procedures are more precise and safe than ever.

Chesapeake General Hospital combines the

comprehensive, technologically advanced

medical service of a large hospital with the

personalized service only an independent,

community-based hospital can offer.

• Brain and spinal cord• Tumors• Traumas• Aneurysms

• Arterial venom malformations• Hydroencephalus• Spine• Herniated disks

• Carpal tunnel syndrome• Neurologies• Nerve sutures and grafts

SURGICAL SERVICESBariatrics - Chesapeake Regional Medical Center offers a comprehensive weight-loss program for morbid obesity. Patients take part in a carefully organized, step-by-step program to encourage weight-lossand well-being. They begin their weight-loss journey by meeting with a specialty trained surgeon, who provides them with specific tests designed to evaluate their candidacy for bariatric surgery. During treatment, specially designed beds, chairs and bathrooms provide patients with a personalized setting.After the operation, educational support groups, nutrition counseling, ongoing physician support and exercise facilities are available to patients on-site. Bariatric patients at Chesapeake Regional can expecta range of options for their surgery. A multidisciplinary team of surgeons, nurses and specialty physicians provide our patients with top-notch care.

Center for Joint Restoration - Chesapeake General Hospital’s Center for Joint Restoration offers pa-tients a team approach to diagnosis, treatment and healing. A dedicated team of orthopedic surgeons,nurses, therapists and specialists are committed to helping patients’ minimize pain, increase mobilityand reduce or eliminate the need for future surgery through a team approach. In- and outpatient surgi-cal services include several minimally invasive procedures.

HOME CARE SERVICESFrom home health nurses to the latest home health monitoring systems, Chesapeake Regional Home CareServices makes our patients feel, well, right at home. In-home health care service offers the post-illness orpost-surgical follow-up medical care you need by our specially trained clinical staff, while in-home hospicecare offers caring, compassionate comfort and support to the terminally ill and their families.

LIFESTYLE CENTERWith its own highly trained staff of dietitians, nurses, health educators, respiratory therapists and exercisephysiologists, along with a nationally certified cardiopulmonary rehabilitation program and outpatientdiabetes program, The Lifestyle Center has been offering senior and wellness programs to the community

for more than 20 years.

The Lifestyle Center800 Battlefield Blvd., NorthChesapeake, VA 23320(757) 312-6132

ASSISTED LIVINGChesapeake Regional Medical Center's Cedar Manor is an affordable, supportive care retirementcommunity for retired seniors that provides the peace-of-mind that only around-the-clock nursing andmedical support can bring.

Cedar Manor offers a friendly, secure atmosphere in a peaceful, wooded setting, and includes its ownMemory Loss Unit — one of just a handful of facilities in Virginia created exclusively for those with memoryloss.

FACT SHEET

Every day, more and more people from southern Virginia and northeast North Carolinachoose Chesapeake Regional Medical Center for their medical care.

We’re proud to be the region’s only independent community-based medical organization,and prouder still that our high-tech, highly personalized medical care has made us the region’s preferred choice. Today, we’re the region’s first choice for delivering babies. The best choice for interventional cardiology care. And the smart choice in an emergency. Convenient. Advanced. Personal. The way health care should be.

PROUDLY INDEPENDENT.PROUD TO BE YOUR CHOICE FOR LIFE.

Our broad range of services and programs to support your health and wellness include not onlysuperior medical care, but the ongoing support, health awareness and information that keepyou happy and healthy.

From the all-private rooms at Chesapeake General Hospital to our state-of-the-art diagnostic and recovery facilities to our affiliate medical offices throughout the region, Chesapeake Regional is proud to be your choice for life.

Chesapeake General Hospital combines the comprehensive, technologically advanced medical service of a large hospital with the personalized service only an independent, community-based hospital can offer.

Unlike other hospitals, every room at Chesapeake General is a private room. Add modern operating suites, the region’s most popular maternity unit, top-notch surgical, diagnostic andrehabilitation teams, and nationally recognized cardiovascular care, and you’ll quickly see howit all adds up. Without treating you like a number.

• Accredited Chest Pain Center

• Angiography

• Assisted-Living Facility

• Bariatric Surgery Center of Excellence

• Bone Densitometry

• Breast Center

• Cancer Resource Center

• Cardiac Catheterization Laboratories

• Cardiopulmonary Services

• Community Health Services

• Computed Tomography (64-slice)

• Diagnostic Center of Chesapeake

• Diabetes Education and Treatment(in/outpatient and home health basis)

• Digital operating room suites

• Enterostomol Therapy(in/outpatient - wound, skin and ostomy)

• Emergency Department with 24-hour coverage

• Geropsychiatric Unit

• Home Health Services

• HomMed Health Monitoring System

• Intensive Care Units

• Inpatient Surgery Services

• Laboratory Services

• Lactation Counseling

• Laser Surgery

• Lifeline Emergency Response System

• Lifestyle Center(wellness and exercise programs)

• Lifestyle Store (fitness and lactation supplies)

• Linear Accelerators (IMRT-, IGRT-capable)

• Lithotripsy Kidney Stone Treatment

• Magnetic Resonance Imaging(including Open Magnet)

• Mammography Services

• Neurosurgical Intensive Care Unit

• Nuclear Medicine

• Older Adult Behavioral Health Program

• Outpatient Surgery Center

• Physical Therapy and Rehabilitation(in/outpatient and home health)

• Radiology (including advanced X-rays)

• Senior Services

• Sidney M. Oman Cancer Center

• Sleep Center

• Social Services

• The BirthPlace Obstetrics Unit and Newborn Nursery

• Ultrasound Noninvasive Testing

• W. Stanley Jennings Outpatient Center

• Women’s Resource Library

• Women’s Unit

• Wound Healing and Hyperbaric Medicine Center

S E R V I C E S

Quack.

THE IS BACK.THE IS BACK.

CHESGEN-10051-DR08Invite:chesgen-7069-Invite 8/20/08 2:42 PM Page 1

WHEN: FRIDAY, SEPTEMBER 12, 2008WHERE: BULLIES GRILL

230 BATTLEFIELD BLVD. NORTHTIME: 5:30 - 7:30 P.M.R.S.V.P. BY SEPTEMBER 8, 2008 TO 543-9100 X207

PLEASE JOIN US FOR CHEESE, CRACKERS AND MUCH MORE AS WE KICKOFF THE 2008 CHESAPEAKE RUBBER DUCK RACE. ALL PROCEEDS GOTO SUPPORT THE MANY FINE PROGRAMS OF CHIP/HEALTHY FAMILIESOF CHESAPEAKE. IT’S A GREAT EVENING FOR A GREAT CAUSE.

You Lucky DucK.

CHARITABLE GAMING PERMIT #3154

CHESGEN-10051-DR08Invite:chesgen-7069-Invite 8/20/08 2:42 PM Page 3

736 BATTLEFIELD BOULEVARD NORTH, CHESAPEAKE, VA 23320 757-312-6508WWW.CHESAPEAKEREGIONAL.COM

UTERINE FIBROID EMBOLIZATIONAT C H E S A P E A K E R E G I O N A L M E D I C A L C E N T E R

Now there's a new option for painful or bleeding uterine fibroids at Chesapeake Regional

Medical Center. One that can significantly reduce their debilitating effects without surgery.

It’s called Uterine Fibroid Embolization – and for many women, it’s the minimally invasive

alternative to major surgery that they have been waiting for.

If you suffer from excessive pain, bleeding and frequent urination associated with uterine

fibroids, call for an appointment to discuss Uterine Fibroid Embolization at Chesapeake

Regional Medical Center, the region’s center for excellence and number one in Southeast-

ern Virginia for UFE procedures. CALL 312-4279 TODAY!

SYMPTOMS: FREQUENTLY ASKED QUESTION?• Excessive bleeding or pain during menstruation.• Bleeding between periods.• A feeling of fullness in the lower abdomen.• Frequent urination resulting from a f ibroid that compresses the bladder.• Pain during sexual intercourse• Low back pain.

UTERINE FIBROIDS

Are Fibroids Cancer? F ibroids are not associated with cancer. They are benign tumors that almost never develop into cancer.

Our 2007 Annual Community Benefit Report isdesigned to communicate with citizens acrossHampton Roads about the vast efforts under-way to improve community health at theChesapeake Regional Medical Center.

None of the accomplishments, achievements,and accolades shared with you in this reportwould be possible without the leadership andsupport of the Chesapeake Hospital Authority,administration, physician leaders, staff andyou, our loyal community for using the servicesin increasing numbers each year.

Thank you for making Chesapeake RegionalMedical Center and our anchor facility,Chesapeake General Hospital, your localindependent choice for healthcare since 1976.

While much has changed during the past 31years in the healthcare environment, ourcommitment to provide the best quality health-care available close to home will never change…Chesapeake Regional Medical Center is proudto be your choice for life.

Yours in health,

Christopher MosleyPresident, Chesapeake Regional Medical Center

Lonnie CraigChairman, Chesapeake Hospital Authority

L E T T E R F R O M T H E L E A D E R S H I P .

CHESAPEAKE HOSPITAL AUTHORITY

(STANDING) LEFT TO RIGHT, TOP ROW: ROBERT CULPEPPER, JEFFREY P. POWELL, M.D., D.D.S.

(VICE CHAIRMAN), JOSEPH A. FALK (TREASURER), LONNIE E. CRAIG, REV. KIM W. BROWN

(SECRETARY), DOUGLAS W. FULLER (CHAIRMAN), ROBERT M. OMAN, DAVID W. STOCKMEIER

(SITTING) LEFT TO RIGHT, BOTTOM ROW: PEGGY J. MATTHEWS, JEFF HAMMER, M.D.,

JESSE A. WILLIAMS

C H E S A P E A K E H O S P I T A L A U T H O R I T Y

INTERVENTIONAL CARDIAC SERVICESChesapeake General Hospital was rated thenation’s No. 1 hospital for Interventional Cardiology outcomes by the American Collegeof Cardiology.

SLEEP CENTERChesapeake Regional opened a state-of-the-artSleep Center, offering a full range of servicesand treatments to help people overcomedebilitating sleep disorders. The Sleep Centerbecame so popular that within months of itsopening, operations were expanded to test patientsseven nights a week and during the daytime.

SPECIALTY-LEVEL NURSERYThe BirthPlace at CGH became a specialty-levelnursery, able to deliver and care for babies asyoung as 32 weeks gestation. Specializedstaff training and a dedicated neonatologist,pediatrician and respiratory therapist wereadded. The nursery was renovated to add morebassinets, a centralized nursing station, anante-partum unit, and a special area for infantsthat require minimal stimulation.

ELDER LIFEChesapeake General Hospital became HamptonRoads’ only hospital participating in the nationallyacclaimed Hospital Elder Life Program, an initiative aimed at helping senior citizens maintain their cognitive and functional abilitiesduring hospitalization. Trained volunteers visited with patients and helped orient them totheir surroundings.

BREAST CANCER TREATMENTChesapeake Regional welcomed acclaimedbreast surgeon Dr. Catherine Z. Hayward asmedical director of the Chesapeake Breast Center. Dr. Hayward is a graduate of Philadelphia’s Thomas Jefferson University andis a Fellow of the American College of Surgeons.

BARIATRIC SURGERY PROGRAMChesapeake General’s Bariatric Surgery Programreceived provisional status as a “Center ofExcellence” from the American Society ofBariatric Surgeons. The designation highlightshospitals that meet specific performancestandards and show consistently positivesurgical results for patients.

NEW SYSTEM NAMEIn September, we changed our system name toChesapeake Regional Medical Center andlaunched a regional branding campaign. You willsee the new campaign on the airwaves and inlocal news publications. A new website waslaunched showcasing a new modern look.The navigation was enhanced to provide a moreuser friendly site. More and more people inHampton Roads and Northeastern North Carolinaare choosing us for their healthcare needs.

C L I N I C A L I N N O V A T I O N SA N D S T R A T E G I C I N I T I A T I V E S

THE 2006-07 FISCAL YEAR WAS MARKED BY WONDERFULNEW ADDITIONS TO OUR STAFF AND FACILITIES.HERE ARE JUST A FEW HIGHLIGHTS:

For 23 years, Dr. Catherine Z. Hayward haswitnessed first hand the distressing physical,emotional and financial effects of breast canceron her patients.

There have been a lot. Breast cancer rankssecond only to lung cancer as the leadingcancer diagnosis for women. And most patientsare not optimistic about their prognosis despitethe fact that most can be cured of the disease.

Hayward has devoted her career to finding away to keep that from happening. A formerassistant professor of surgery and director ofthe Short Procedure Unit at the Medical Collegeof Pennsylvania, Hayward is now championingher cause at Chesapeake General Hospital. In2007, the board-certified surgeon becamemedical director of the Chesapeake RegionalBreast Center.

Since then, she has spearheaded an initiative tomake the Center a model of “one-stop” cancercare for breast cancer patients, offering thelatest, most advanced techniques.

“Patients and their families commonly deal with four to five specialists during the course oftheir diagnoses and treatment,” Haywardexplained. “We want to diminish the stress ofcoping with multiple providers in a complexsystem and provide them with all the latesttreatment options available.”

Hayward’s arrival has catapulted ChesapeakeRegional’s plans to add such innovativetechniques as mammosite surgery, digitalmammography and MRI breast diagnoses. Thehospital already had the latest technology inradiation therapy treatments, 3-D treatmentplanning and a specially trained oncology staffbased at the Sidney M. Oman Cancer TreatmentCenter. An American Cancer Society PatientNavigator is also based at the center and planscall for a breast care patient navigator to beadded in FY 2008.

These new developments come at a critical time.

Said Hayward: “Data shows that about 360 newcases of breast cancer will be diagnosed thisnext year in our area and we already have ahigher than expected levels of later stage breastcancer in our population. Our center is gearingup to quickly address the public andprofessional education issues that over timepromises to decrease the incidence of laterstage cancer in our community. This is excitingand I’m thrilled to be a part of the endeavor.”

The Center launched in October 2007.

JOINT COMMISSION ON ACCREDITATIONAfter a thorough review, the Joint Commissionon Accreditation of Healthcare Organizationsgranted Chesapeake Regional Medical Center afull three-year accreditation, which was thehighest possible rating.

NATIONAL CLINICAL QUALITYIMPROVEMENT INITIATIVEChesapeake Regional significantly enhanced itsperformance in the national clinical quality im-provement initiative with a 7 percent improve-ment over its 2006 scores. The organization’s93.1 percent score rates performance across 28clinical indicators, including surgery and carefor patients diagnosed with pneumonia, heartfailure and heart attacks.

PATIENT SAFETYChesapeake General’s staff embraced acommitment to patient safety by taking anactive role in several comprehensive initiativesaimed at improving hand washing, reducingfalls, emphasizing patient identificationmethods and explaining “hand-off” procedures,between clinical areas.

RAPID RESPONSEA newly created hospital-wide Rapid ResponseTeam helped to reduce cardiac arrests andother acute, life-threatening events outside ofthe Intensive Care units and Emergency Department. This initiative decreased lengths ofstay, reduced patient mortality rates andempowered nurses to take even more proactivesteps to save lives.

SLEEP APNEA MONITORINGChesapeake General became the nation’s firsthospital to monitor surgery patients for sleepapnea, after our clinical pharmacy services coordinator discovered a link between the potentially deadly sleep disorder and the use of patient-administered pain medication, or Patient-Controlled Analgesia.

VALET SERVICEA valet service was implemented to improveparking assistance for patients and guests.The service is provided through a partnershipbetween the hospital and Healthcare ParkingSystems.

PATIENT SATISFACTION SURVEYPatient satisfaction scores reflected patients’confidence in the organization’s ability to carefor them. Some 94% of patients were highly sat-isfied with the care they received.

Q U A L I T Y A N D S E R V I C E E X C E L L E N C E S P O T L I G H T O N C O L O G Y

BREAST SURGEON BRINGS HER LIFELONG WORKTO CHESAPEAKE REGIONAL’S NEW BREAST CENTER.

From her out-of-the-way desk in a corner ofChesapeake General Hospital’s EmergencyDepartment, Suzanne Strode can tell almost byintuition if patients need her help.

It comes with experience, she says. A nurseby trade, a nurturer by nature, Strode is aregistered nurse who works as a care managerin Chesapeake General’s Emergency Department.In her job, she sees all types of people with alltypes of problems. She’s become an expert infinding the resources to address their problems.

Strode helps those with little money finddiscounted or free medication. She helps themqualify for Medicare, Medicaid and other federalassistance programs. She finds them placesthat offer rehabilitative services they can afford,home care for when they are discharged fromthe hospital, free food if they are hungry.

She has accumulated pages and pages ofcommunity resources for her patients, and sheis continually adding more. In her mission tosecure healthy lifestyles for her patients, Strodeleaves no stone unturned.

Every Sunday, for instance, Strode and herhusband scour the newspaper, looking for deals that can help her patients. She finds coupons forfree glucose monitors, “buy one, get one free”specials on canned tuna fish, inexpensive tooth-brushes and other necessities.

“Often, these resources can mean the differencebetween whether these patients eat or not ortake care of their dental health, or not,” shesaid. “I look to help wherever I can.”

Even though patients come to ChesapeakeGeneral’s Emergency Department for medicalcare, because of Strode, many leave with curesfor far more.

Dr. Vandana Dhawan is fascinated by the thingsthat go bump in the night.

This board-certified specialist in sleep disordersis working to bring a good night’s sleep tothousands of people in Hampton Roads at thenew Chesapeake Regional Sleep Center.

“People spend a third of their lives sleeping, butthey don’t know what happens during that timeand if it’s harming their health,” said Dhawan,the center’s medical director. “When they cometo us, they’ll find out — and whenever they needhelp, they’ll get it.”

Serious disorders such as sleep apnea, insomnia,narcolepsy and restless leg syndrome not onlyruin a good night’s sleep, but also the health ofmillions. Nearly seven in 10 Americans reportedexperiencing sleep problems on a regular basisand more than 7,000 in Chesapeake alone.

To address the community’s overwhelmingneed, in 2007 Chesapeake Regional opened astate-of-the-art Sleep Center.

“There was a huge need for a sleep lab like thisin the area,” said Dhawan. “All of the facts saythat sleep disorders are increasing, and ourgoal is to help change this. This center ismaking a tremendous difference in the healthof the community.”

Research has shown a strong link betweensleep disorders and congestive heart failure,stroke, high blood pressure, coronary arterydisease and other life-threatening illnesses, aswell as automobile accidents.

“Insomnia is very challenging and not easy totreat,” the physician said. “Just thinking aboutyour sleep will prevent you from falling asleep.It’s a vicious cycle.”

That’s why a visit to a sleep center likeChesapeake Regional’s is crucial to discoveringthe problem. The center offers a full range ofdiagnostic services and treatments, testing andinterpretation by skilled physicians andtechnologists. Individualized attention is a largepart of the process, even during follow-up.

“People aren’t attuned to what is happeningduring their sleeping hours, even though theyspend such a large portion of their life asleep,”the medical director said. “We will help themlearn about their sleeping hours, to improvetheir health.”

S P O T L I G H T N E U R O S C I E N C E S

SLEEP SPECIALIST BRINGSSWEET DREAMS TO THOUSANDS.

S P O T L I G H T E M E R G E N C Y S E R V I C E S

R.N. SUZANNE STRODE ENSURES ALL PATIENT NEEDSARE MET, NOT JUST THOSE THAT ARE MEDICAL.

SPOTL IGHT CARD IOVASCULAR SERV ICES

INNOVATIVE TECHNOLOGY IS AT THE HEART OFTOP PERFORMANCE.

Sherwood Moore still can’t believe the view.

“It’s like looking right into the heart,” saidMoore, manager of Chesapeake GeneralHospital’s cardiovascular laboratory.

Since early 2006, cardiologists at ChesapeakeRegional have been using top-of-the-line imag-ing equipment in its cardiovascular laboratoryto perform countless procedures – many thatare minimally invasive – to treat patients’ heartdisorders.

The sophisticated Philips’ digital flat-planecardiac–vascular X-ray system providesa distortion-free, high-resolution, 3-D imageof the heart’s coronary arteries, a keyadvance over the grainy images commonlyavailable in hospitals.

“With this new equipment, we’re on thepioneering edge of invasive cardiac imaging andhemodynamics,” Moore said. “No one else inVirginia has equipment quite like this.”

The lab is also equipped with a state-of-the-artarchival system that is not available at any otherhealthcare facility in Hampton Roads. With it,physicians are able to compare such images asangiograms and echocardiograms side-by-side.

The equipment is making a difference in patientoutcomes. In 2007, the lab ranked No. 1nationally for its performance in several cardiacprocedures. That means a high percentage ofpatients did not require open heart surgeriesafter undergoing procedures in the lab, and thatthe lab experienced a high number of first-timesuccess when placing cardiac stents.

The hospital also ranked among thenation’s best hospitals for the speed in whichpatients received angioplasties upon theirarrival to the hospital. Patients’ shortenedlength of stay in the hospital was also cited asamong the nation’s best.

But the hard work, attention to detail and“dedication of the staff” have also been at theheart of the performance success, said Moore.

“We’ve very proud of the success,” he noted.“It’s gratifying to know we’re offering ourpatients the best possible outcomes.”

Litricia Williams was tired of feeling limitedbecause of her weight. For years Williams hadsuffered with an eye condition that left herdependant on prescription steroids. Themedicine caused Williams to gain excessweight.

“After I began to gain weight, I started to getdepressed,” she said. "I honestly tried every-thing including diet pills, but I wanted some-thing that would be permanent. Nothing that Itried seemed to work.”

This Chesapeake resident and mother of threesmall children began researching bariatricsurgery in 2006. She knew Chesapeake Generalwas the place she wanted to have the surgery done.

“I spoke with Dr. Eric Yancey and other staffmembers from the bariatric program and theywere really wonderful, educational and down toearth,” she said. “I went to the group sessionsand met with them one-on-one.”

She was also impressed by the quality of theprogram at CGH.

After six months of research, Williamsdecided that the bariatric surgery was the rightchoice for her. She had the surgery Jan. 5, 2007.

Three months later, Williams was 51 poundslighter. The key, according to her, is sticking withthe program and eating healthy.

“Before this surgery I had no energy," she said."Now I play with my kids more. People say thatI am different at work and that I smile more. Ireally look forward to the future now."

In 2007, Chesapeake General’s BariatricSurgery Program received provisional statusas a Center of Excellence. The designation high-lights hospitals that meet specific performancestandards and show consistently positivesurgical results for patients.

S P OT L I G H T P E R I O P E R AT I V E S E R V I C E S

SURGICAL “CENTER OF EXCELLENCE” TRANSFORMS A LIFE.

When Jude Sanborn was born seven weeksearly in respiratory distress, his mother, Wendy,wanted to spend as much time as she could atthe hospital beside her young son’s side. But itwas hard.

Although Jude was born near his Chesapeakehome at Chesapeake General Hospital, he hadto be transported miles away to Norfolk toreceive advanced care. He was hospitalized forseveral weeks.

During those first stressful weeks, Sanborn andher husband juggled a hectic schedule of work,caring for their two young daughters, anddriving back and forth to Norfolk to spend whattime they could with Jude.

“It was a very difficult time for our family,” saidSanborn. “At the time, my daughters were 3 and5. Due to logistics, the girls were only able tovisit Jude twice during his stay. We were happyto have Jude so very well taken care of, but theschedule was grueling, not just for me but,more importantly for my children.”

Jude is now a healthy, happy 2-year-old. But ifhe had been born at CGH today, he could havestayed within his own community, where he wasborn, and received what has become a standardof care for premature babies. The BirthPlace atCGH officially became a specialty-level nurseryin 2007.

“As a specialty-level nursery, our patients havea continuity of care that is key to improvedoutcomes during what can be a stressful andfrightening time for them,” explained MarybethBaber, R.N., the service line administrator ofChesapeake Regional Medical Center’sWomen’s and Children’s Services. “Patients andtheir families would be able to remain near theirhome with a staff they are familiar with and whoknows them. This makes a big difference.”

Sanborn echoed those sentiments. “I cannotstress the importance of being able to bond andspend as much time with your sick newborn aspossible during those first weeks,” she said.

SPOTLIGHT WOMEN & CHILDREN’S SERVICES

EXPANDED NURSERY SERVICES FOR PREMATURE INFANTSKEEP BABIES CLOSE TO HOME.

It started with a lot of listening. Then, newleadership gave staff and physicians the toolsand autonomy they needed to do the job. Finally,the door was opened to direct communication.

Now, after two years of hard work, the staff inperioperative services have turned their areasaround with good outcomes, increased volumeand profits, and a staff and physicians who workas a close-knit team. The results are reflected inthe physician and employee satisfaction scores.

Perioperative services includes the CGH OperatingRoom, Surgery Center of Chesapeake,Endoscopy Unit, Post Anesthesia Care Unit,Sterile Processing Unit and the surgicalassistants. In all those areas, staff members’satisfaction with their job and environmentincreased significantly.

Likewise, in the most recent physician survey,medical staff members expressed 85 percentsatisfaction with the areas, up an averageof about 5 percent on such questions as easeof scheduling, availability of OR time andincreased equipment.

The volume increase was equally impressive.The main hospital OR did 320 cases in 2006 andthe Surgery Center did 100.

The secrets to their success, leaders contend,was empowering staff to do their best andkeeping them informed so they are vested inthe organization.

Departments meet monthly to keep the linesof communication flowing. New trainingprograms have been implemented. The need fortemporary agency staff has been eliminated andaging equipment has been replaced with thelatest technology available. On particularlybusy days, department heads buy their teamslunch, and last summer held a team-buildingemployee picnic.

Physicians and staff know they can now walkinto their leader’s offices with problems andleave with solutions.

“Everyone now works as a member of a teaminstead of in their silos,” said one. “Whensomething needs to be done, we all pitch in, nomatter if it’s your job or not. Once you givesomeone the autonomy and tools to do the job,you trust that they will. So far, that has workedwell here.”

S P OT L I G H T I N C R E A S E D S AT I S FA C T I O N

OPERATING WITH PERFORMANCE-BASED OUTCOMESIS A SUCCESS.

CARE FOR THE UNINSUREDChesapeake Regional donated more than$28 million in the 2006-07 fiscal year to providedirect patient care to those without healthinsurance and made financial contributions tothe Chesapeake Care Free Clinic, the Chesa-peake Health Department’s Breast Care Pro-gram and the Chesapeake Adult Health CareProgram, CHIP Healthy Families and manyother worthy causes below.

LONG-TERM CAREChesapeake Regional received funding forresidential long-term care services at CedarManor with the City of Virginia Beach, theDepartment of Human Services and thestate’s Department of Mental Health, MentalRetardation and Substance Abuse Services.

“GO RED FOR WOMEN”Chesapeake Regional was the official 2007South Hampton Roads presenting sponsor of theAmerican Heart Association’s “Go Red forWomen” campaign. Staff members held a “WearRed Day” rally, health screenings and other initia-tives with the AHA and Macy’s to build educationalawareness about women and heart disease.

ON YOUR MARK. GET SET. QUACK!The organization proudly sponsored theCHIP/Healthy Families Duck Race in GreatBridge, which raised more than $60,000 forat-risk Chesapeake children ages 6 and under.

DISMAL SWAMP STOMP HALF MARATHONChesapeake Regional was the presenting spon-sor of Chesapeake’s inaugural Dismal SwampStomp Half Marathon, a 13.1 mile race along theGreat Dismal Swamp National Wildlife Refuge.Chesapeake Regional also joined a city fire de-partment initiative to train the public in CPR,and supported Paint Your Heart Out, the Amer-ican Cancer Society’s Relay for Life and othercommunity programs.

The list goes on...

EMPLOYEES ADOPT-A-SCHOOLEmployees “adopted” the students at B.M.Williams Primary School. We participatedin reading sessions with the students, providedgoody bags for the school’s Club Successprogram, helped out at career day, beautified theschool and raised funds to purchase AcceleratedReader tests.

COMBINED GIVINGIn an employee combined giving campaign, staffmembers dug deep to donate more than$171,000 to benefit the United Way of SouthHampton Roads and the Chesapeake RegionalHealth Foundation. Through the foundation andits community partnerships, children were ableto attend diabetes camps. Cancer survivorsparticipated in horticulture therapy sessions.Students interested in nursing and healthcarecareers received scholarships. And those inunderserved areas of the community receivedfree health screenings through the ChesapeakeHealthMobile.

HEALTH MATTERSHealthMatters, Chesapeake Health’s half-hourtelevision show on Chesapeake’s Channel 48, wona national Telly Award. The show is a partnershipbetween Chesapeake Health’s MarketingDepartment and the city of Chesapeake’s PublicCommunications Department.

P A R T N E R I N G F O R A H E A L T H I E R C O M M U N I T Y

CHESAPEAKE REGIONAL MEDICAL CENTER IS DEDICATED TO IMPROVINGTHE HEALTH AND WELL-BEING OF OUR ENTIRE REGION THROUGHCOMMUNITY BENEFIT PROGRAMS.

FOUNDATION GROUP

(STANDING) LEFT TO RIGHT, TOP ROW: JORGE DABULL, GLENN HEARD, JIM PAROCCO, HERB

HAMLET, ROBIN TULL, CHRIS MOSLEY, DAVID STOCKMEIER, CHRIS NICOLAS AND BUDDY

BAGLEY. (SITTING) LEFT TO RIGHT, BOTTOM ROW: TIM CULPEPPER, SHERRY ANDREWS,

CAROLYN ORNER, KRISTI WOOTEN, BRYON WILLIAMS AND RAY CONNER.

F O U N D A T I O N G R O U P

E V E R Y D A Y ,O U R E M P L O Y E E S A R E M A K I N G A D I F F E R E N C E

I N T H E H E A L T H O F O U R C O M M U N I T Y .

NATIONAL NURSES WEEKIn honor of National Nurses Week, May 6-12, 2007,nurses throughout the organization gatheredwearing their individual pins and caps from nursingschool to mark the important role that nurses haveplayed over time in delivering care to those in need.

OPERATING INCOMEThe organization ended the year with solid,positive growth, finishing with a consolidated9.7 percent operating margin – a new organiza-tional milestone.

PERIOPERATIVE SERVICESThe hospital’s main Operating Room and theSurgery Center of Chesapeake performed 252more cases for an annual 1.6 percent casevolume growth.

EMERGENCY DEPARTMENTThe Emergency Department continued to treatrecord numbers of patients despite an extensivefacility improvement project. With help fromsuch new initiatives as Quick Care, patientthroughout improved significantly in 2007, by 1.6percent.

ADVANCED DIAGNOSTICSCGH’s new 3.0 Tesla MRI was installed andbecame operational for diagnostic studies inJune. The highly sophisticated magnet, housedin the Radiology Department, offers some of themost advanced diagnostic imaging available inHampton Roads.

OPHTHALMOLOGIC SURGERYWork progressed on constructing two newophthalmologic-designated operating roomsat the Surgery Center of Chesapeake. Ground-breaking occurred in the early fall of 2007,with plans for construction to be completed in August 2008.

ELECTRONIC DOCUMENTATIONThe organization made great strides in transi-tioning to electronic documentation. Nursesbegan using several electronic modules forcharting clinical documentation. Materials Man-agement and the Pharmacy also implementedinventory scanning methods. Efforts continuedto complete a transition to an all-inclusiveelectronic medical record by FY 09.

CHESAPEAKE REGIONAL HEALTH FOUNDATIONThe Chesapeake Regional Health Foundationraised almost $750,000 in FY 07, increasing itsfundraising success by more than 8 percent.Funds went to such projects as enhancementsin the CGH Nursery and Emergency Departmentand providing financial assistance to patientsand employees in need.

F I N A N C E S A N D G R O W T HO U R P E O P L E

P A T I E N T S E R V I C E S N O W O F F E R E D

CANCER SERVICES

CARDIOVASCULAR SERVICES

COMPLIMENTARY MEDICINE

DIABETES AND NUTRITIONAL SERVICES

EMERGENCY SERVICES

GERIATRICS

HOME CARE SERVICES

LABOR AND DELIVERY

OUTPATIENT DIAGNOSTICS AND TESTING

REHABILITATION SERVICES

SLEEP MEDICINE

SUPERVISED EXERCISE TRAINING

SURGICAL SERVICES: INCLUDING SPECIALTY

SURGICAL PROCEDURES (BARIATRIC,

ORTHOPEDIC, NEROSURGICAL,

GYNECOLOGICAL SURGERY)

WOMEN’S SERVICES

HAPPY EMPLOYEESChesapeake Regional employees recorded a102 percent satisfaction with their workplace inthe most recent Employee Satisfaction Survey –some of the best results in the organization’shistory. The survey is given every year.

NURSING EXCELLENCEHospice nurse Shelia Ansell received the inaugural Nurse Exemplar Award, an honorestablished by Chesapeake Regional’s Profes-sional Nursing Council to recognize excellencein the practice of nursing.

RECRUIT. RETAIN. REWARD.To recruit, retain and reward our outstandingnursing staff, staff nurses were offered incentives to earn additional professional certifications. Experience-based compensation,additional relief charge pay, non-benefited positions and other benefits were also added,along with acute care nurse training, mentoringopportunities and a nursing internship program.

NEW BENEFITS AND INCENTIVES.Employee benefits were expanded to includeenhanced tuition reimbursement, health anddisability insurance programs and randomly issued free gas cards to help offset risinggasoline costs. Meanwhile, a new incentiveaward plan was established to reward employees for positive annual performance beginning next fiscal year.

CHESAPEAKE HOSPITAL SENIOR LEADERSHIP GROUP

(STANDING) LEFT TO RIGHT, TOP ROW: WYNN DIXON, MICHAEL CORCORAN,

CHRISTOPHER MOSLEY, PAUL CHIDESTER, M.D, , ELAINE GRIFFITHS (SITTING) LEFT TO

RIGHT, BOTTOM ROW: MICHELLE LAISURE, ANGELA MCPIKE

S E N I O R L E A D E R S H I P G R O U P

American Cancer Society

American Heart Association

Baltimore Community Foundation

Beta Lamda Boule

B. M. Williams Primary School

Boy Scouts of America

BTG Enterprises - VIP Sponsor

CGH Auxiliary - 06 conference

Charities Inc

Chesapeake Care

Chesapeake Care - benefit sponsor

Chesapeake Conventions & Tourism

Chesapeake Duck Race website & host

Chesapeake Jail Ministry

Chesapeake Jubilee

Chesapeake Medical Society Alliance

Chesapeake Virginia Beach Links Inc

CHA Brick

CHIP

CHIP - Duck Race 2007

City of Chesapeake -Donation T-Ball

Dance for Cancer Charities

First Citizen of Chesapeake Award

Great Bridge High School - After Prom

Gyn Assoc & CHIP project

Hampton Roads Partnership

Hickory High School

ID America

Indian River High School

Knights of Columbus 10601

Lab supplies to Dr. Anderson

Lead Hampton Roads - 07 Homeless Project

Lupus Foundation of America

March of Dimes

Martin Luther King Prayer Breakfast

NAHSE - 21ST & 22ND Annual Conference sponsorship

NAMI

New Chesapeake Men for Progress

Norfolk Forum

Old Dominion University

Physicians for Peace

PMASEVA, INC (30th Gala)

Seaboard Medical Association

Speaking of Womens Health

Spectrum Printing - Use your brain day 2007

Taste of India

The Hague Center

Tidewater Community College - sponsor 07 class

Tidewater Drillers

United Way

WK Ben Hurr - Hole Sponsor lions Eye Bank

W. Randolph Nichols Scholarship Foundation

C H E S A P E A K E R E G I O N A L M E D I C A L C E N T E R2 0 0 7 C O M M U N I T Y B E N E F I T C O N T R I B U T I O N S

Net Revenue $216.4 million Charity Care $13.2 millionProvision for bad debt $14.5 million Employee salaries and benefits $97.1 million Medical Supplies and pharmaceuticals $33.1 million All other expenses (fees, utilities, insurance, etc) $66.1 million Total expenses $196.3 million Operating income $20.1 million Operating margin (all entities) 9.65 percentEquipment purchases $10.7 million Outpatient Visits 131,955CT Scans 29,202MRI Scans 8,271Physical Therapy Treatments 73,668Lab Draws 726,831Patients treated 211,636Patients admitted 16,382Emergency Department Visits 62,085Surgical procedures 18,019Births 3,267Ambulance transports to CGH 12,018Meals served 814,403Drug Orders filled 33.29 million Volunteer service hours 66,754Chesapeake Health Foundation donations $748,362Chesapeake Hospital Auxiliary donations $95,350

C H E S A P E A K E R E G I O N A L M E D I C A L C E N T E RF I N A N C I A L S

H O S P I TA L I S T SAROUND THE CLOCK DOCTOR’S CARE

DURING YOUR HOSPITAL STAY

WHAT IS A HOSPITALIST?Hospitalists are medical doctors who oversee yourcare for your primary care physician should yourequire hospitalization. Chesapeake Regional MedicalCenter’s Hospitalists are board certified in internalmedicine and have expertise in managing hospital care.

WHY DO I NEED ONE?Because hospitalists specialize in care for hospitalized pa-tients, they are uniquely equipped to handle serious life-threatening problems.

Hospitalists are always in the hospital. They can react morequickly to test results and are able to spend more time withyou during your hospital stay than your regular physician.

WILL MY PRIMARY CARE PHYSICIAN KNOW WHAT’SGOING ON?Absolutely. Your doctor and the hospitalists at ChesapeakeRegional Medical Center work as a team. When you arehospitalized, your regular doctor shares information aboutyour medical history with the hospitalist. The hospitalist, inturn, provides detailed reports of findings and treatment toyour doctor.

WHAT ARE THE HOURS OF CHESAPEAKE REGIONALMEDICAL CENTER’S HOSPITALISTS?A hospitalist is on duty 24-hours a day, seven days a week.

I DON’T HAVE A REGULAR PRIMARY CARE PHYSICIAN.WHAT NOW?The hospitalists and staff will be happy to help you find adoctor for your followup care. Call 757-312-6108 for a freecopy of our medical staff directory. You can also find the rightdoctor by visiting chesapeakeregional.com/find_doctor.

BENEFITS OF THE CHESAPEAKE REGIONAL MEDICALCENTER’S HOSPITALIST TEAM:• Around the clock availability and improved responsivenessto your needs as a patient.

• Have been with the hospital since 1999. • Enhanced quality and consistency of your overall hospital care.• Shorter hospital stays and better control of hospital costsassociated with your care.

• Allows your regular physician to spend more time in theoffice seeing patients – including you, once you’re discharged.

736 BATTLEFIELD BLVD., NORTH • CHESAPEAKE, VA 23320CHESAPEAKEREGIONAL.COM

OUR CUSTOMER SERVICE

STARTS AT THE FRONT DOOR.

A v a le t s t a f f m e m b e r w i l l g re e t a n d p ro v i d e

p a r k i n g assistance to p a t i e n t s a n d g u e s t s

v i s i t i n g C h e s a p e a k e Regional Medical Center.

A manager will greet you at the hospital’s front

entrance and a valet will park your vehicle in

our secured hospital parking lot. Keys will also

be secured.

COST : $2 A DAY

The valet service is a partnership between Chesapeake Regional Medical Center and Healthcare Parking Systems. It’s just another way Chesapeake Regional Medical Center is working to address all of our patients needs.

Project1:Chesgen-12045-ValetServiceRack 6/3/08 10:21 AM Page 1

STROKE SURVIVOR ANDCARE PARTNER SUPPORT GROUP


STROKE SURVIVOR AND CARE PARTNERSUPPORT GROUP

HOPE

RESOURCES

KNOWLEDGE

UNDERSTANDING

LAUGHTER

TEARS

FRIENDSHIP


Our MissionTo empower stroke survivors, their family andfriends, to become “stroke wise” and develop selfcare strategies that will increase functional quality.

To promote healthy coping skills to live with the ef-fects of stroke.

To provide a safe, warm and caring environmentwhich facilitates listening, learning and sharing.

Meeting scheduleWe welcome you to attend our monthly meetingswhich are held the first Monday of every month,from 2 – 3:30 p.m. in the Lifestyle Center next toChesapeake General Hospital.

Note: if the first Monday occurs on a holiday, thenthe group will meet the following Monday.

For questionsIf you have any questions, please call 757-312-6122. Leave your name and number, and thestroke group coordinator will return your call.

Our AffiliationChesapeake General Hospital’s Stroke Survivorand Care Partner Support Group utilizes materi-als and information from the National Stroke As-sociation.

The National Stroke Association (NSA) was formed in 1984 to fill a voidas the only national voluntary healthcare organizationfocusing 100 percent of its resources and attention on stroke.In its brief history, NSA has become a leading nationalresource on stroke and the driving force behind efforts toimprove stroke prevention, treatment and rehabilitation.


757.312.6122



Our MissionTo empower stroke survivors, their family andfriends, to become “stroke wise” and develop selfcare strategies that will increase functional quality.

To promote healthy coping skills to live with theeffects of stroke.

To provide a safe, warm and caring environmentwhich facilitates listening, learning and sharing.

Meeting scheduleWe welcome you to attend our monthly meetingswhich are held the first Monday of every month,from 2 – 3:30 p.m. in the Lifestyle Center next toChesapeake General Hospital.

Note: if the first Monday occurs on a holiday, thenthe group will meet the following Monday.

For questionsIf you have any questions, please call 757-312-6122. Leave your name and number, and thestroke group coordinator will return your call.

Our AffiliationChesapeake General Hospital’s Stroke Survivorand Care Partner Support Group utilizesmaterials and information from the NationalStroke Association.

The National Stroke Association (NSA) was formed in 1984 to fill a voidas the only national voluntary healthcare organizationfocusing 100 percent of its resources and attention on stroke.In its brief history, NSA has become a leading nationalresource on stroke and the driving force behind efforts toimprove stroke prevention, treatment and rehabilitation.


757.312.6122


736 BATTLEFIELD BLVD., NORTH, CHESAPEAKE, VAWWW.CHESAPEAKEREGIONAL.COM

WHAT IS INCONTINENCE?

Incontinence is the involuntary passing of wasteat inappropriate times. It is important to know that incontinence is a symptom, not a disease.Incontinence can be a symptom of serious problems,but usually it is due to weakened pelvic floor muscles.Most types of incontinence can be treated withexercise to strengthen the pelvic floor muscles.

URINARY INCONTINENCETREATMENT


INCONTINENCE RISK FACTORS

Female Gender/PregnancyOf the 25 million Americans who are affectedby incontinence, more than half are women.Incontinence usually begins in pregnancy. Nearly halfof all pregnant women are bothered by incontinence.Sixty percent of women who have given birth to fouror more babies are affected.

Male Gender/Prostate SurgeryNaturally, women are not the only ones who are troubledby incontinence. Men who have undergone prostatesurgery are also at risk for developing incontinence also.

AgeNearly 30 percent of women aged 15-64 are incontinent,but once they reach age 65, the number goes up to 40 percent. Age causes men to be at higher risk as well. Ofpatients in nursing homes, a staggering 60 percent arethere not because of decreased mental capabilities orimpaired mobility, but because they are incontinent.

OTHER RISK FACTORS

Incontinence can be due to a variety of other problemssuch as diabetes, cancer, lack of estrogen, urinary tractinfections and obesity along with many other causes.

A SIMPLE CURE

More than 25 million Americans suffer from incontinence.This embarrassing problem limits their ability to enjoy lifeto the fullest. And most never ask for help. If you aretroubled with urinary incontinence, there is no need tosuffer in silence any longer. Today Chesapeake GeneralHospital’s Rehabilitation Services Department is success-fully treating urinary incontinence with a simple newbiofeedback therapy program.

WHAT IS BIOFEEDBACK THERAPY?

Biofeedback therapy is a simple, non-surgical way to cureurinary incontinence. Although biofeedback is not new,using it to treat urinary incontinence is. The computerizedbiofeedback program at Chesapeake General Hospitalhelps patients locate and contract pelvic floor musclesand displays the strength of the contraction. By usingbiofeedback therapy, patients usually are able to seeimprovement after eight to 12 treatments.

A FEW ADVANTAGES OFBIOFEEDBACK REHABILITATION

• Simple treatment• Non-surgical cure• Covered by most insurance companies

WILL MY INSURANCE COVER MYTREATMENT?

Biofeedback rehabilitation is covered by most insuranceplans with a physician referral.

WHAT IS THE NEXT STEP?

If you are troubled by urinary incontinence, make anappointment to discuss your symptoms with your doctorand find out how Chesapeake General’s rehabilitationprogram can help you. For more information, callChesapeake General Hospital’s Rehabilitation ServicesDepartment at 312-6122.

WOUND HEALINGAND HYPERBARIC MEDICINE

C H E S A P E A K E R E G I O N A L M E D I C A L C E N T E R

WOUND HEALING AND HYPERBARIC MEDICINEAT CHESAPEAKE REGIONAL MEDICAL CENTER.

Chesapeake Regional Medical Center’s WoundHealing and Hyperbaric Medicine Center uses acomprehensive approach for patients with slow-to-heal wounds.

Diabetics, people with poor circulation or immobilepatients have particular difficulty.

The Wound Healing and Hyperbaric Medicine Centeruses the latest techniques, compression therapies,infection and nutrition management to promotehealing and prevent recurrence.

A BREATH OF FRESH AIR IN WOUND HEALING.

Chesapeake General is one of the few hospitals in theregion using hyperbaric, or oxygen-filled, chambersto promote healing.

Hyperbaric therapy is effective in healing a range ofchallenging wounds – everything from diabetic ulcersto radiation-related injuries.

The staff includes five specialists in wound care andhyperbaric medicine.

WOUND HEALING

HYPERBARIC HEALING• Diabetic wounds of the lower extremity• Compromised skin grafts, flaps and replants• Radiation tissue damage and osteoradionecrosis• Necrotizing soft tissue infections• Refractory osteomyelitis• Crush injuries and other acute traumatic ischemias• Clostridial myonecrosis• Carbon monoxide poisoning• Decompression illness (DCS)

THE CENTER IS OPEN MONDAY THROUGH FRIDAYFROM 7:30 A.M. UNTIL 4 P.M.

FOR INFORMATION, CALL 757.312.6510OR VISIT US ONLINE AT


• Arterial ulcers• Diabetic wounds• Neuropathic ulcers• Partial and Full thick-

ness wounds

• Pressure ulcers• Traumatic injuries• Vernous Stasis ulcers• Non-healing surgical

incisions

800 BATTLEFIELD BLVD. NORTH, CHESAPEAKE, VAWWW.CHESAPEAKEREGIONAL.COM

T H E D I A B E T E S P R O G R A M AT CHESAPEAKE REGIONAL MEDICAL CENTER

PROGRAM DETAILS

Each class and counseling session provides you withvaluable information to control diabetes and improvethe quality of your life.

THE PROGRAM INCLUDES:

• One-hour appointment with a Registered nurse• One-hour appointment with a registered Dietician• Three intensive 2 1/2-hour educational courses:

”Diabetes Basics, Medication and Insulin,”“Nutrition” and “Exercise for Control/PreventingComplications.”

• A fourth class – “Cooking for Diabetes” – is optional.

NUTRITION COUNSELING

Counseling sessions are conducted by RegisteredDieticians who will help you set new health goals, assessyour diet, exercise and lifestyle habits, and develop personalized action plans to help you make lifelongdietary changes.

Family members are encouraged to attend counselingsessions when appropriate.

GET STARTED TODAY!

Getting started is as easy as asking your doctor to write a prescription to “Complete DiabetesEducation Program” and fax it to our schedulingoffice at 312-6271. The office can be reached byphone at 312-6137.

LOCATION

The program is administered at The Lifestyle Centernext to Chesapeake Regional Medical Center.For more information, call 312-6132 today.


THE DIABETES PROGRAM:

The Diabetes Program at Chesapeake RegionalMedical Center is a comprehensive education program teaches you how to control your diabetesand live a long and happy life.

Offered at the Lifestyle Center next to ChesapeakeGeneral Hospital, the Diabetes Program is availableto any adult or child diagnosed with Type I or Type IIDiabetes, hypoglycemia or gestational diabetes.

All sessions are staffed by certified educators, counselors and dieticians who are dedicated to helping you understand the importance of propernutrition, exercise and medication.

800 BATTLEFIELD BLVD. NORTH, CHESAPEAKE, VAWWW.CHESAPEAKEREGIONAL.COM

C A R D I O VA S C U L A R T H E R A P Y AT CHESAPEAKE REGIONAL MEDICAL CENTER

THREE LEVELS OF CARE

INPATIENTWhile still admitted in the hospital, you’ll beintroduced to the risk factors associated with heartdisease and begin your rehabilitation.

OUTPATIENTOnce out of the hospital, you’ll take part in a structuredexercise program designed to strengthen yourheart and control your disease. A physician’s referralis required. Spouses and family members areencouraged to attend.

• One hour of exercise thee days per week for six to12 weeks, plus a one-hour lecture once per week

• Aerobic exercise, strength and flexibility training• Continuous or intermittent heart and symptom

monitoring• Education on medications, risk factors, nutrition,

smoking cessation, stress management, anatomy,heart procedures and exercise safety

MAINTENANCEProgram graduates and those with cardiac risk factors are encouraged to continue therapy in a safe,supervised exercise and education program topromote heart health and risk-factor modification.

GET STARTED TODAY!

Getting started is easy. Simply schedule an appoint-ment with one of our Cardiac Rehab Specialists.They’ll review your medical history and discuss yourplan of care.

A doctor’s prescription permitting exercise isrequired, along with signed hospital consent formsand copies of insurance cards and your driverslicense.

LOCATIONThe program is administered at The Lifestyle Centernext to Chesapeake Regional Medical Center.For more information, call 312-6132 today.


CARDIOVASCULARTHERAPY PROGRAM:

Cardiovascular Therapy works to improves thestamina and health of patients afflicted with variousforms of cardiovascular disease, including angina,heart attack, coronary artery disease, as well asthose recovering from bypass surgery,angioplasty/stents, or heart transplant.

Through guided physical exercise and education,patients learn to manage the physical, nutritional,emotional and lifestyle challenges of cardiovascularillness while strengthening their cardiovascular andmuscular systems and improving flexibility.

Exercise therapy can have other benefits as well,such as reduced body fat, lower blood pressure andcholesterol, and improved stress tolerance.

All activities are physician directed, staffed bycertified Advanced Cardiac Life Support professionalsand monitored by exercise specialists, registerednurses and/or registered respirator therapists.

BARIATRIC SURGERY PROGRAMCHESAPEAKE REGIONAL MEDICAL CENTER

Named a “Center of Excellence” from the American Society of Bariatric Surgeons, Chesapeake Regional’s Bariatric Surgery Program offers a comprehensive range of pre- and post-operative education, support and outreach in bariatrics. And a supportive, one-on-one care experience unlike any other in the region.

Dr. Eric Yancey Ruth Cody, BSN, RN-BCMedical Director Bariatric Coordinator General and Bariatric Surgeon

THE BARIATRIC PROGRAMFrom the latest diagnostic testing and surgical weight-loss procedures to individualized follow-upcare programs, Chesapeake Regional offers patients the personalized care and attention they needto make a comprehensive lifestyle change.

INFORMATION SESSIONS

Held at 6:30 p.m. on the second Tuesday of each month, informational sessions help patients consider and analyze the difficult choice to undergo bariatric surgery. For information, call 757-312-3000.

BARIATRIC SUPPORT GROUP

Designed for both pre- and post-operative patients, the Bariatric Support Group meets on the thirdThursday of each month. For information, call 757-312-3000.

BARIATRIC SURGERY

Chesapeake Regional offers a range of surgical options and personalized care provided by a specialinterdisciplinary team of surgeons, nurses and specialty physicians. During treatment, all rooms include specially designed beds, chairs and bathrooms to create a comfortable, personalized setting.

BARIATRIC COORDINATOR

Our bariatric coordinator guides patients every step of the way through the bariatric surgeryprocess, ensuring the highest quality of care from pre-admission and pre-operative screenings topost-operative care, treatment and support.


OBSTETRICIANS

Atlantic Obstetrics and Gynecology, P.C.680 Kingsborough Square, Suite CChesapeake, VA 23320(757) 548-0044

Timothy J. Hardy, M.D.

Chesapeake Women’s CareDivision of Mid-Atlantic Women’s Care676 Battlefield Blvd., North, Suite A Chesapeake, VA 23320(757) 548-3880

Peter J. Kemp

Greenbrier Obstetrics and Gynecology, P.C.713 Volvo Parkway, Suite 200Chesapeake, VA 23320(757) 547-4500

Adrian L. Bass, M.D.Angela Ferebee, M.D.Ebenezer Nii-Moi, M.D.Matthew L. Whitted, M.D.

Gynecology Associates, Ltd.1013 Eden Way, North, Suite C Chesapeake, VA 23320(757) 627-0241

Abraham S. Anderson, M.D.Fred A. Williams, M.D.

Khadijah Y. Jordan, P.C. 111 Medical Parkway, Suite 202Chesapeake, VA 23320(757) 436-2424

Khadijah Y. Jordan, M.D.

Margie Corney, M.D., P.C.817 Greenbrier Parkway, Suite BChesapeake, VA 23320(757) 548-2800

Keisha L. Burfoot, M.D.Fenney Kwan, M.D.

Outer Banks Center for Women4917 South Croatan HighwayNags Head, NC 27959(252) 449-2100

Timothy Kling, M.D.

TotalCare For Women612 Kingsborough Square, Suite 200Chesapeake, VA 23320(757) 436-0167

Paul I. Lindner, M.D. Steven B. Powers, M.D.George Rector, M.D.

Virginia Center for Women1101 Madison Plaza, Suite 201Chesapeake, VA 23320(757) 547-2322

Candice A. Geary, M.D.Derwin P. Gray, M.D.Jeff C. Hammer, M.D.Linda J. Mathison-Ezieme, M.D.

John E. Lee, M.D. 637-C Kingsborough SquareChesapeake, VA 23320(757) 547-8108

Michael Lepore, M.D. 5818 Harbourview Blvd., Suite C-2 Suffolk, VA 23435(757) 686-8700

Javaid A. Perwaiz3003 Churchland Blvd. Chesapeake, VA 23321(757) 483-6430

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Adult and PediatricMedical Associates, P.C.3800 Poplar Hill Road, Suite DChesapeake, VA 23321(757) 484-2001

Vernis L. Beverly, Jr., M.D.

Children’s Health Associationof Tidewater 513 Baylor Court Chesapeake, VA 23320(757) 436-2300

Ogubuike Emejuru, M.D.

Chesapeake Pediatrics733 Volvo Parkway, Suite 200Chesapeake, VA 23320 (757) 547-5558

Dominique R. Barkley, M.D.Lisa B. Bunting, M.D.John W. Cawthorn, M.D.Alka P. Cherry, M.D.Michelle Eichelberger, M.D.Scott Eichelberger, M.D.Caroline A. Hall, M.D. Drusilla Powell, M.D.

Children’s Specialty Group, P.L.L.C.601 Children’s LaneNorfolk, VA 23507(757) 668-7456

Sarah R. Boggs, M.D.Jane L. Die, M.D.Julie R. Findlay, M.D.Lynn C. Goad, M.D.Phyllis R. Hope, M.D.Connie S. Ketten, M.D.Steven C. Mares, M.D. Stephanie A. Marton, M.D.Patricia R. Mauf, M.D. Margaret I. McIntyre, M.D.Erica P. Mulder, M.D. Cynthia T. Portal, M.D. Rebecca A. Raczynski, M.D. Thevarajani Rajakumar, M.D. Bonnie C. Revelle, M.D. Daniel Robertson, M.D. Ronald K. Sallas, M.D.Susan M. Settineri, M.D. Michael L. Smith, M.D. Kerri M. Stokes, M.D. Gregory P. Suchon, M.D.

M.T. Curry, Inc.1021 Eden Way, North Suite 123 &124 Chesapeake, VA 23320(757) 547-5851

Michelle T. Curry, M.D.

North Shore Pediatrics 5302 Providence Road, Suite 60Virginia Beach, VA 23464(757) 467-8780

Syamala D. Chaganty, M.D.Michael Joyce, M.D. Joseph Toland, M.D.

Pediatric Affiliates of HamptonRoads1421 Kempsville Road, Suite A Chesapeake, VA 23320(757) 312-8484

Robert D. Lehman, M.D.Margaret R. Nash, M.D.Nancy A. Wick, M.D.

Pediatrics of Kempsville, P.C.1212 Lake James Drive, Suite CVirginia Beach, VA 23464(757) 523-4589

Maxine R. Beatty, M.D.Winfield Young, M.D.

Pediatric Partnersof Hampton Roads1104 Madison Plaza, Suite 102Chesapeake, VA 23320(757) 410-3630

Henri M. Barnwell, M.D.Vernita N. Peeples, M.D.

Pediatric Specialists300 Medical Parkway, Suite 222Chesapeake, VA 23320(757) 436-1770

Natalie C. Beltran, M.D.John M. De Triquet, M.D.Patrick M. Gerbus, M.D. Harvey J. Kagan, M.D. Steven M. Stolz, M.D.Kelly L. Wright, M.D.

Tidewater Children’s Associates300 Medical Parkway, Suite 100Chesapeake, VA 23320(757) 436-1999

Latricia A. Baker, M.D.Dorothy M. Ballard, M.D. Rajeshwari Kaloji, M.D. Glenda Karp, M.D.Constance Kevorkian, M.D.Sarah C. Lee, M.D.James Mink, M.D. Scott A. Nottingham, M.D.Lawerence M. Pasquinelli, M.D. Amy D. Riccio, M.D.Lynelle W. Slade-Byrd, M.D.Laureen Talty, M.D.

Tidewater Pediatrics, P.C. 301 Goode Way, Suite 203Portsmouth, VA 23704(757) 399-5300

Laarni S. Bibay, M.D.

Tidewater Pediatric Consultants, P.C.6477 College Park Square, Suite 118Virginia Beach, VA 23464(757) 420-6218

Charles E. Fayton, M.D.Dawn M. McCoy, M.D.Adayana Upchurch-Burrows, M.D.

Jowita Dziatkiewicz, M.D.109 Wimbledon Square, Suite D Chesapeake, VA 23320(757) 547-2066

PEDIATRICIANS

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CHESAPEAKE REGIONAL MEDICAL GROUPPARTNERSHIPS FOR PHYSICIANSChesapeake Regional Medical Center can provide the following options of support tophysicians interested in partnerships . . .

Employment• CRMC can assume all of your practice management

including handling accounting, payroll, human resources,billing, insurance contracts and office leasing.

• You will be guaranteed a salary for two years, based on the national Medical Group Management Associationstandards, to establish your practice. After two years, yoursalary will be based on productivity.

• CME time and related expenses will be funded.

• CRMC will purchase your existing practice assets at FairMarket Value based upon an external appraisal.

• Chesapeake Regional can hire your existing practiceemployees, based upon their passing of a drug screening.

• Employee benefits include a choice of two health insuranceplans, dental and vision insurance, flex spending formedical and dependent care, a pension plan, vacationbenefits, life insurance and long-term disability.

Income Guarantees for recruiting• Physicians must meet community-need criteria for

consideration for assistance with recruiting.

• Either one or two years of financial support will beprovided while the physician establishes the practice.

Joint Ventures• These partnerships will be considered on a case-by-

case basis.

• The ownership interest will be based upon equity participation.

• The assets are valued by an external appraisal.

Administrative support• Practice management services will be provided.

• The performance will be based on a percentage of thecollections.

Hospital-Based SupportYour practice can receive hospital-based support through ourin-house certified registered nursing assistants or nursepractitioners.

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VIRGINIA’S THIRD LARGEST CITY IS ALSO ONE OF THE

NATION’S TOP 100 PLACES TO LIVE.

The benefits of bringing your career to Chesapeake Regional MedicalCenter go far beyond our burgeoning medical campus.

Like living in one of the nation’s safest communities filled withoutstanding schools, miles of friendly, tree-lined neighborhoods andacres of great shopping and outdoor recreation.

And all just minutes from the sandy shores of Virginia Beach and downtownNorfolk’s vibrant cultural scene.

It’s not just a great place to bring your career. It’s a great place to live.

Comfortable cost of living

Family-friendly neighborhoods

Minutes to ocean beaches and urban centers

All your favorite retailers

The state’s most educated public school teachers

One of the nation’s safest cities for its size

69 city parks

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LIVING WITH LOSS

DEAR FAMILY MEMBERS,

On behalf of the staff at Chesapeake Regional Medical Center, please accept our heartfelt expression of sympathy on the loss of your loved one.

This booklet was prepared by the Bereavement Committee in an attempt toanswer some questions that you may have at this time or in the months tocome. Please know that the ability to concentrate is seriously impaired ingrief. So be gentle with yourself. You may find it difficult to read this book-let from cover to cover. Give yourself the gift of time, and read the sectionsthat seem most meaningful or relevant for the day.

If you have any questions, or are in need of some guidance in dealing with your loss, feel free to call our Pastoral Care Department. The phonenumbers are: 757-312-6237 or 757-312-6457.

With our kindest regards,

The Bereavement CommitteeChesapeake Regional Medical Center

“Be patient with everyone, but above all with yourself.”

— St. Francis DeSales

CONTENTS

Initial Details ........................................................................................2

Understanding Normal Grief ................................................................4

Helpful Things to Remember ...............................................................6

The Grieving Person’s Bill of Rights .....................................................7

Helping Children Cope with Death ........................................................9

Age Consideration with a Child’s Grief ...............................................10

Mourning Needs .................................................................................13

Coping with Holidays and Anniversaries ............................................14

Guidance for those Helping Others Mourn ..........................................15

Area Support Groups ..........................................................................16

INITIAL DETAILS

The impact of your loss may be felt deeply, while the surface is showing an act of bravery. Please remember that the bereavement committee andfuneral home personnel are available to assist you. The following suggestions may be used as a guide for immediate decision-making.

• Notify your family and close friends.

• Notify your spiritual leader or call for a chaplain if you wish.

• Select a funeral home and let us know of your special needs. The nursewill notify the funeral home to call you at a later time to make furtherarrangements. A meaningful service can provide a safe place for peopleto express their grief and share it with others. Persons interested in cre-mation may speak with a funeral home or call the Cremation Society ofVirginia at 757-474-9409. The difference between a memorial service anda funeral is the presence of the deceased person’s body. The body is absentwith memorial services.

• If your loved one was active in the military, you may need to contact his/hercommanding officer. Other relatives in the services may be notified via the American Red Cross. Veterans’ funerals may be arrangedwith the Veterans Affairs Administration Office. Further direction may begiven by the funeral home you choose.

• LifeNet Health, the organ and tissue procurement organization, may callyou about possible donation allowing your loved one to live on in another.

• Gather information for the obituary and take it to the funeral home.

“As I allow myself to mourn, I create an opening in my heart. Releasing thetensions of grief, surrendering to the struggle, means freeing myself to go forward.”

— Alan Wolfelt

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DEATH NOTIFICATIONS FOR THE MILITARY

Army:Fort Eustis, VAPost Casualty Officer – 0730-1630 M-F, 757-878-1118nights, weekends, holidays 757-878-5050 or 757-878-5897

Navy and Marines:Portsmouth Naval Hospital, Portsmouth, VADescendant Affairs Officer – 0800-1630 M-F, 757-953-2617nights, weekends, holidays 757-953-5008

Air Force:Langley Air Force Base, Hampton, VAMortuary Affairs Officer – 0800-1630 M-F, 757-764-3400, 4080nights, weekends, holidays 757-764-5411

Coast Guard:Work Life Section, Integrated Support Command0730-1600 M-F, 757-686-4032nights, weekends, holidays contact duty officer 757-398-6231

ASSISTING MILITARY FAMILY MEMBERS IN RETURNING HOMEDUE TO A SERIOUS SITUATION OR DEATH:

American Red Cross: available 24-hours a day.Peninsula Area 757-838-7320Tidewater Area 757-446-7756

It will be helpful to have the following information when calling:1) Full name of person and branch in which he/she is serving2) Service person’s social security number and rank or title 3) Unit/ship/squadron, to which service person is assigned4) Name and phone number of medical facility and attending physician

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UNDERSTANDING NORMAL GRIEF

Grief is a painful, but normal expression of love for the person who has died.As difficult as it is to define grief, it is a process toward healing that takestime. It is composed of inner thoughts involving loss and pain. Mourning isthe outward or shared expression of grief. Common symptoms that peopleexperience while grieving include:

• Loss of energy/feeling depressed

• Loss of appetite or need to over eat

• Inability to sleep or sleeping too much

• Slower ability to process and remember details

• Fluctuation of emotions –

- crying hard sometimes, feeling numb at others

- laughing at a funny moment, then feeling guilty for enjoying yourselfor finding relief from the lifted burden

- being angry at him/her for leaving you, then feeling sad for the loss

It is very important for you to take care of yourself during this time.

• Make sure you eat and drink healthy foods.

• Prescription medication should be given under the supervision of a physician.

• Some people may try to dull their pain by taking drugs and alcohol. Thisonly delays your grieving process and can cause more severe problems.

• Exercise helps with depression as well as anger. (Even if you just take ashort walk and enjoy nature and fresh air.)

• Take some quiet time for yourself. At the same time, as much as you maywant to isolate yourself from others, maintain some contact with people.A balance between solitude and interaction is important.

• Find at least one person with whom you can talk to about your grief andshare your emotions genuinely.

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JOURNEY THROUGH GRIEF

SHOCK AND NUMBNESS. This is generally the first phase of grief that people experience, as they cope with the news that a loved one has died. Itis during this time that most people feel physical stress such as tension, headaches, anxiety, and anger. The body and mind begin to shutdown as a way of coping with news that is too painful to absorb. This is why some people become weak, seem dazed or withdrawn. You may be indisbelief, thinking “this cannot be true.”

ACUTE GRIEF. Acknowledging your loss is the most important step toward recovery. Unfortunately, it is also the most painful part of theprocess. This is when many of the symptoms of grief begin to surface. Youmay feel exhausted, or anxious and restless. It may be a struggle to sleepor complete daily functions like eating and grooming. You may feel angrywith the person who died, or have an overwhelming sense of sadness because of the void left in your life. It may even be a struggle for you to find a reason to keep living. Please know that there is no “appropriate”length of time for grieving. Each person has different needs. The type of relationship you had with the one who died and the circumstances surrounding the death, also effect how long you grieve. Give yourself time.

“There is a sacredness in tears. They are not the mark of weakness,but of power. They speak more eloquently than 10,000 tongues. They are the messengers of overwhelming grief, of deep contritionand of unspeakable love.”

— Washington Irving

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ACCEPTANCE. You may find that accepting the death and the way your life haschanged is emotionally draining that you want to revert back into denial and with-drawal. But you will eventually reach a place where you feel as if you are regaining control of your life. A purpose for living becomes renewed. This is thetime when people get more involved in activities, cry less frequently and acquire more self-confidence and peace. Again, we’d like to stress that the lengthof time it takes to reach this phase of grief varies for each individual.

ADJUSTMENT AND RENEWAL. This is the time when you begin to learn how tolive in the world without the loved one. For widows and widowers, it is a matter of reshaping your identity and learning how to be single again. As time goes on, youwill feel more balance in your life and things become more manageable. This isalso a time when you realize how much grief has taught you and how you will usethe experience to help others.

HELPFUL THINGS TO REMEMBER. The only way to cope with grief is to walkthrough it. Helen Keller once said, “The only way to get to the other side is to gothrough the door.” In other words, as difficult as it may be, you need to processthrough your grief rather than keep it inside. If you don’t find healthy ways tocope with the grief, it eventually comes out in other ways (i.e., physical healthproblems, intense anger, depression, crying uncontrollably, anxiety attacks, lossof appetite or overeating, chronic fatigue, having difficulty sleeping or sleepingtoo much).

It is not a good idea to make any major or irreversible decisions during the earlystages of grief.

Even as you reach the renewal phase of grief, it is important to maintain ongoing support from family, friends and other survivors long after the death hasoccurred. Give yourself time and space to heal, remembering that each personmoves at a pace unique to himself or herself.

“Surrendering to my grief means allowing myself to feel. It’s about trusting in my capacity to come out on the other side of my overwhelminghurt. Instead of defending against my pain, I must release myself to theflow of experiencing it.”

— Alan Wolfelt

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THE GRIEVING PERSON’S BILL OF RIGHTS

As the person grieving, you have certain “rights” that no one should try totake from you. The following list is intended to empower your healingprocess and help you decide how others can and cannot help. This is not todiscourage you from reaching out to others for help, but rather to assistyou in distinguishing useful responses and actions from hurtful ones.

1) You have the right to experience your own unique grief. No one elsewill grieve exactly the way you do. Remember this as others try to help.Do not allow them to tell you what you should and should not be doing.

2) You have the right to talk about your grief. Talking about your grief helpswith the healing process. Find people with whom you can talk openly,honestly and as frequently as needed.

3) You have the right to feel a multitude of emotions. Confusion, disorientation, fear, guilt and relief are just a few of the emotions youmight feel as part of your grief journey. Don’t let others tell you that having a particular feeling, such as anger, is wrong. Find listeners whowill accept your genuine feelings.

4) You have the right to be tolerant of your physical and emotional limits.Feelings of loss and sadness usually make people feel tired. Listen towhat your body and mind are telling you. Get daily rest; eat balancedmeals and don’t be forced into doing things you don’t feel ready to do.

5) You have the right to experience “grief attacks.” You may have power-ful surges of grief that come unexpectedly and feel overwhelming. Although this might be frightening, it is normal. Find someone who willlisten as you talk things out.

6) You have the right to use rituals. Funeral services and memorial services not only acknowledge the death of someone loved, but they provide a healthy way for you to mourn with caring and supportive people. Such services are vital elements in the healing process.

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7) You have the right to embrace your spirituality. If faith in a higher poweris a part of your life, express it in ways that feel appropriate to you. Allowyourself to be around people that will respect your religious beliefs. If youfeel angry, hurt or abandoned by God, find someone to talk to who willnot be critical of such feelings.

8) You have the right to search for meaning. You may find yourself askingquestions such as, “Why did he/she have to die? Why now? Why this way?”Although some of your questions may have answers, others will not. Wecaution you about some of the comments people may make or do in anattempt to make you feel better. “It was God’s will.” “Be strong.” “Begrateful you had him/her as long as you did.” Accept what is comfortingand discard the rest.

9) You have the right to treasure your memories. Memories are one of the best legacies that exist after the death of a loved one. Memories helpkeep people close at heart even when they can no longer be with you physically. Share them with others. Record them in a journal. Keep photoalbums. Make a treasure box.

10) You have the right to move toward your grief and heal. Remember thatgrief is a process, not an event. It takes time. Be patient with yourselfand avoid people who seem impatient or intolerant with you. Neither younor those around you must forget that the death of a loved one changesyour life forever.

“Memories are a gift from God to those left behind. They bring comfort, joy and laughter and they enable me to live forever in thehearts of those I love.”

— By Nancy Groves, Living with Illness

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HELPING CHILDREN COPE WITH DEATH

When talking to children about the death of a loved one, speak the truth withgentleness. It is important to actually use the word “dead” or “died.” Sayingthings like, “Grandma went to sleep and can’t wake up anymore” or Uncle Tomhad to leave and won’t be coming back,” can be confusing to children and impose fear. They may be left wondering if sleeping is safe for anyone. Moreover, they may wonder if other loved ones are going to leave them.

Depending on your own faith background, you may want to share some beliefswith your children to add comfort. If you believe in the peacefulness of heaven,discuss this with your children. However, try not to display God in a mean orvengeful way. This could create more fear or anger.

Regardless of how difficult it can be to deal with death and dying, it is an inevitable part of life. We need to dissipate fear for our children. Do not pretendthat you are okay when your heart is aching. Children often know when something is wrong, without it being verbally expressed. Cry with your childrenand let them know that it is okay to talk about the person who died. Grieve to-gether rather than separately.

Memories keep loved ones alive in our heart. You can help your children create a memory box that could include photos, artwork and small momentous that remind them of the one who died. If they like to write, encourage them to keepa journal that could include funny stories, reflections on “teachable moments”and how they are feeling on particular days. This will be very important as anniversaries and significant events arise.

Feelings — whether sadness, anger, loneliness, fear or guilt — are never wrong.Encourage your children to express their feelings and validate them. Know thateach person’s grief is unique to himself or herself. Healing will come at differ-ent times and in different ways.

Funerals and memorial services are offered out of respect for the person whodied. More importantly, they provide some form of closure for family and friends.It is essential for children to say good-bye as well.

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AGE CONSIDERATION WITH CHILD’S GRIEF

Ages 0-2: People may mistakenly assume that because infants don’t understand death that they don’t grieve the loss of a significant person intheir lives. Infants know those close to them by their smell, the sound oftheir voice and how they hold them. They also know the rhythms of the dayand notice the changes in their loved one’s behavior. They experience the“gone-ness” of the person without being able to articulate the loss. They areupset and respond by refusing to nurse or by crying. They also may havesleep disturbances or less playful. Yes, infants do grieve. Their world is notthe same.

Ages 3-6: Children at this age struggle with three key concepts. They needto learn that death means that the body doesn’t work anymore, that deathis final and that everyone dies. Children at this age often will ask if daddy is dead but then ask if he’ll be home to take them to the ballgame. Theyhave difficulty separating fantasy from reality. Preschoolers believe that if they think something, it will happen. The death may cause a lot of confusion for them. They may worry that they caused the death because they wished it. The child needs simple answers to his or her questions and a lotof reassurance.

Ages 7-9: Children now begin to understand that death is permanent, butthat it happens to “older people,” that is, those who are not children. Theythink that death is something physical or violent and think they can “catch”it from another child who has experienced death in their family. Children at this age are fascinated by the biological details of death and may askquestions about the tubes or fluids that the dead person had. They may askabout cremation or embalming. Give children a simple but honest answer.If you don’t know something, say so and together seek the answer. Followyour child’s lead, providing only the answers to asked questions.

Age 10-13: Between ages 10 and 13, most children begin thinking more abstractly. They know what dead means and that everyone dies but nowstruggle with why it happens. The child will consider how the death affectsrelationships. Children in this age group may now identify more strongly withadults of their own gender. They observe the cultural rules and then imitatehow they are “supposed” to grieve. (Men grieve by themselves, quietly,

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strongly, without tears, while women are “supposed” to do it with others,with tears, while taking care of others, often at the expense of caring forthemselves.) Statements like; “big boys don’t cry” may force a young boy to choose between denying his feelings or being “one of the guys.” Encourage children to express their feelings about the loss of someone dear.

Age 14 through Adolescence: Adolescents think about death the wayadults think about death—in some respects. They understand death intellectually, even though they may still feel invincible. They are strugglingwith life’s larger questions, such as: ”Why do bad things happen to goodpeople?” “Why me?” Even though teens know their parents loved them,they may feel abandoned. Grieving teens need security. Being present atafter-school activities or giving them permission to call you at work provides them with the sense of safety and security. Adolescents also needintimacy. When a parent dies, half of the teen’s most intimate relationshipis gone. Encourage teens to share their thoughts and feelings. If they won’twith you, find others who will help them express their feelings, such asteachers, guidance counselors, aunts, uncles, grandparents, coaches,Scout leaders, employers, clergy or a grief support group for adolescents.Helping them get the feelings out will relieve the emotional pain the teenis experiencing.

Things to remember for all children: Regardless of their age, children experience many of the same thoughts and emotions after the death of aloved one as adults do. They just lack the skills for understanding, copingwith, and expressing what they are going through. Often, they act out theirgrief either through play or interacting with other people. Some children mayregress in their behavior after a loved one dies. A 12-year-old may temporarily suck his thumb, while a teenager who normally would want tobe with her friends chooses to stay home with her younger siblings. Thesechildren are temporarily taking a break from grief and using behavior toreturn to a time in their lives when things seemed safer and less complicated, a time when Mom and Dad took care of them completely. Regressing may be a way for the child to refocus his parent’s attention onthem or her for a while.

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Children grieve in the middle of everyday life when something triggers theirgrief and they feel safe enough to express it. Many times this is at schoolwith a trusted teacher. Children grieve as well as adults do. However, theydip in and out of grief. They know how much pain they can tolerate at anygiven moment, and when they reach their limit, they simply shut it off anddo something else. This defense mechanism is a healthy way for them topace themselves through their grief.

Children pick up the unspoken vibration that all is not well in the house. Avoiding the issue or making up fairy tales to explain away death almost always fail. Listen to the child carefully and with sympathy, as you would agood friend going through a crisis. Do not tell children how they should feel.Go beyond the words and listen with your heart. Find out what the childknows and what he has experienced so that you can provide the supportand care he needs. The best ways to find out what a youngster is thinkingis by listening to them explain what has happened to another child.

Help the child feel safe in his world again by managing your own anxietiesand worries. Maintain as many routines as possible and try to make fewmajor changes, such as moving. Communicate. Explain what will change asa result of the death and give as much notice as possible. Involve the childor children in the change process so that they feel a sense of control. Maintain the same rules of discipline and expectations for them. Help thechildren to believe in their ability to be powerful in their own lives by validating their experiences and encouraging them to develop new skills.Most of all, continue to love them and be present to them.

“…By communicating in words, activities and touch, adults can assure children they are not alone in their grief.” It is a family process that continues through life.”

— from The Journey Through Grief: Reflections on Healing,by Alan Wolfelt, Ph.D., Companion Press, 1997.

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MOURNING NEEDS

1) Acknowledge the reality of the death. While it is painful to embrace the reality of death, the more you open yourself to allowing small doses ofreality in, the more you open your heart to healing.

2) Embracing the pain of the loss. In some ways, love and grief are verymuch alike. They both have the power to forever change our lives. Just as yousurrender to love, you must surrender to grief.

3) Remembering the person who died. Your memories of the loved onewill stay with you forever. Hold onto them. It is only after you embrace thepast, that you can hope for the future. As painful as this may seem initially,it is an important part of the healing process.

4) Developing a new self-identity. As you search for who you are withoutthe lost loved one, you may feel alone. While we are each unique, when itcomes to grief, we are more like others than we are different from them. Eachtime you do something that used to be done by the person who died (pay thebills, mow the lawn) you realize how your life and identity have changed. Youmay no longer be an “us,” but rather a “me.” You may sometimes feel over-whelmed, lonely, frustrated, or highly dependent on others. These are all nat-ural responses to mourning.

5) Searching for meaning. When someone you love dies, it is natural to question life’s meaning. Feelings of sadness and loneliness can be overwhelming at times. You may even feel that part of you died with the person. This is the time when you are forced to look at your own spirituality. Youmay doubt your faith, question whether or not there is a higher power, screamand yell at God for letting the death happen, or feel like giving up. Continuewrestling with God, for it is in times of despair that we can become spirituallyrenewed. When you find it a struggle to talk to God, ask others to pray for you.Keep your heart and eyes open to God’s work in your life.

6) Receiving ongoing support from others. To ultimately heal, you musttouch and be touched by the experience of those that have gone before youin this journey of grief and loss. Let them offer you hope, inner strength andthe gift of love. It is important to continue this support long after the death ofsomeone loved.

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COPING WITH HOLIDAYS AND ANNIVERSARIES

Holidays and anniversaries will often make grief rise to the surface, evenyears after the death. After all, it is difficult to adjust to the absence of a lovedone during significant family events. No one can ever take that person’splace.

Intense feelings also tend to resurface around the anniversary of the person’saccident, diagnosis or death. Weddings and graduations can be difficult as well.

It is important to acknowledge your feelings when they rise to the surface.In doing so, acknowledge the person’s absence and how the holiday or significant event is forever changed. Perhaps you could develop a ritual ortraditional practice that could be offered in that person’s honor. Exampleswould include creating a special prayer, reading a poem, meditating, lighting a candle, singing or listening to a favorite song. You may also wantto visit the person’s graveside and rekindle the memories.

Remember that holidays are stressful under normal circumstances. Try toreduce the amount of stress you endure. If something really doesn’t feelright anymore, you might want to think about discontinuing that tradition.Maintain some balance of peace. You may find that taking walks and being in the midst of nature are refreshing. Listening to soothing music orkeeping a journal may relieve stress. Reflecting on memories, looking atpictures, reminiscing with family or friends may also help.

“Embrace God’s presence when you embrace your family and friends.Listen for the whisper of love in the emptiness of your wounded heart.Know that no one truly journeys alone. Reach out your hand and youwill find it enfolded in God’s.”

— Annabella Fantasma

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GUIDANCE FOR THOSE HELPING OTHERS MOURN

The definition of “companion” is “to walk with or beside.” As a companionto a person mourning, you must be present to the person’s pain withouttaking it away. There is no “quick fix” for grief. But you can walk with theperson, offering support and care as they try to make sense of the pain anddisorder. Be sensitive to the space people are in and the pace at which theyare going. Silence can be a sacred gift as well. The ministry of presenceoften means much more than words.

“The very presence of friends is pleasant in bad fortune as well as in good, forgrief is lightened when friends sorrow with us.”

— Aristotle

REMEMBER: • Be sensitive, patient, available and quiet.

• Encourage the mourner to talk by saying something like, “I’m thinkingof you.” At the same time, respect the need for privacy.

• Do more listening than speaking. Most people don’t want advice, they justwant to be heard. If you have a similar experience that might add comfort,go ahead and share. Be careful not to take the focus from the mourner.

• When offering help, be specific about your services. Don’t wait for themourner to ask for help. You need to take the initiative to call or visit. Bethere for the mourner.

• Physical touch may be used when appropriate. Depending on your relationship with the mourner, you will know what is appropriate. (i.e.,holding hands, touching a shoulder, patting a back).

• Use the word death and the name of the deceased when offering support. The mourner needs permission to talk about the loss. Acknowledgesignificant events like the anniversary of when the person died, a wedding anniversary, the person’s birthday.

“O Lord, hear my prayer, and let my cry come to you. Hide not your facefrom me in the day of my distress.”

— Psalm 102:2-3

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BEREAVED DADS GROUPA support group for fathers who haveexperienced the death of a child. Meetsthe second Saturday every month at 9:30a.m. Call to make reservations.

757-312-8999Edmarc Hospice Offices733 Volvo Parkway Chesapeake

BEREAVED MOMS GROUPA support group for mothers who haveexperienced the death of a child. Meetsthe second Tuesday every month at10:30 a.m. or third Tuesday at 6:30 p.m.

757-312-8999Edmarc Hospice Offices733 Volvo Parkway Chesapeake

BEREAVED PARENTS’ GROUPA support group for parents who havelost a child. They meet quarterly for 6-8weeks. Time and place to be arranged.Call to make reservations.

757-668-7129Children’s Hospital of The King’s Daughters601 Children’s Lane, Norfolk

HOLY FAMILY ROMAN CATHOLICCHURCH BEREAVEMENT GROUPCall Jim Fedor at 757-481-5702for information.

PEACE BY PIECEA support group for children, ages 3-18years, who have lost a loved one. Meets thesecond and fourth Thursday every monthfrom 6:45 to 8 p.m. A light dinner is servedbeginning at 6:15 p.m. Call to make reser-vations.

757-967-9251Edmarc Hospice Offices733 Volvo ParkwayChesapeake

GRIEF SHARING GROUPA support group for families dealing withthe loss of a loved one. Meets on Tuesdaysfor 4 weeks at 7 p.m.

757-312-6237 or 757-312-6457Chesapeake Regional Medical CenterLifestyle Fitness Center800 Battlefield Blvd., North Chesapeake

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AREA SUPPORT GROUPS

"Blessed are those who mourn, for they shall be comforted.” — Matthew 5:4

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WIDOWED PERSONSA support group that meets every Fridayat 7 p.m., sponsored by AARP

757-487-0789 or 757-545-4911Chesapeake Regional Medical CenterLifestyle Fitness Center800 Battlefield Blvd., NorthChesapeake

WIDOWED PERSON’S SERVICEProvides one-on-one help. Call 757-461-9457 for more information.

BEREAVEMENT GROUPA support group for those who have lostloved ones. Day and evening meetingtimes alternating between hospitals.

757- 398-2452Bon Secours Maryview Medical CenterPortsmouthBon Secours Depaul Medical Center Norfolk

COMPASSIONATE FRIENDSSupport groups for persons who have losta child. Meets the third Tuesday every month at 7 p.m.

757-488-1165Kempsville Presbyterian Church805 Kempsville Rd.Norfolk

MILITARY GRIEF GROUPA multidisciplinary approach to dealingwith all aspects of grief. 757-953-5550Portsmouth Naval Medical CenterPortsmouth

VICTIMS AGAINST CRIMEA support group for persons who havebeen victims of homicide. Call JackieSherpe for information at 757-934-8428.

SURVIVORS OF SUICIDESupport groups for those who have lostloved ones to suicide. Call for reservations.

Meets on the third Wednesday every month.

757-484-6257 or 757-483-5111St. Andrew’s Lutheran Church4811 W. High StreetPortsmouth

CHESAPEAKE REGIONAL MEDICAL CENTER

CHESAPEAKE GENERAL HOSPITAL

SIDNEY M. OMAN CANCER CENTER

W. STANLEY JENNINGS OUTPATIENT CENTER

• THE SURGERY CENTER OF CHESAPEAKE

• THE DIAGNOSTIC CENTER OF CHESAPEAKE

THE LIFESTYLE CENTER

THE BIRTHPLACE

THE SLEEP CENTER

CHESAPEAKE REGIONAL HOME CARE SERVICES

THE OUTER BANKS HOSPITAL

CEDAR MANOR

MEDICAL OFFICE BUILDINGS

CHESAPEAKE REGIONAL HEALTH FOUNDATION

THE AUXILIARY

REFERENCESMary Ann Emswiler & James P. Emswiler (2000)

“Guiding Your Child Through Grief.” Bantam Books:New York, New York

Fitzgerald, Helen (1994)“The Mourning Handbook.” Simon & Schuster:

New York, New York

The Tidewater EMS Council, Inc. (1996).“A Guide For Families In Grief”

Norfolk, Virginia

Wolfelt, Alan D. (2003)“The Journey Through Grief:

Reflections On Healing, 2nd Ed.” Companion Press:Fort Collins, Colorado

(All materials used with permission.)

CHESAPEAKE REGIONAL MEDICAL CENTER736 BATTLEFIELD BOULEVARD, NORTH, CHESAPEAKE, VA 23320


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