chetan _ resume after sales sevice

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Chetan L. Umredkar Personal Profile: Chetan is a After sales domain expert and has 3 Years of industrial experience in After sales service Management (After sales, Spare parts, Logistic, Distribution planning and Execution) as business analyst. He is well trained in Network Optimization tools and techniques. Has good experience in technical and process management, Identification and creation of alternate arrangement with vendors and negotiation & settlements for the Strongly believe in informed decision making and very good in data analysis. Functional Expertise: After Sales service Team Management Customer Service Management and Measurement (CSMM) Logistics/ Distribution. Diagnosis of Technical & Failure Analysis Reports monitoring. Monitor and Tracking of Service Engineers & Technicians team.Warranty Management negotiation & settlement. Promote and Monitor AMC's and Service Contracts. Manpower trainings for skill enhancement. Supply chain Management. Spare parts Inventory Management Service, parts business budgeting and analyze shortfall / improvement. Academic Credentials Graduation : Graduate in Mechanical Engg. From GHRCE, Nagpur in 2013. Other Certifications Ashok Leyland Training CAD Design Training. Industry Experience Organization Designation Duration MAA FIELDS Auth Dealer of (MAN TRUCK INDIA PVT LTD) Service Manager (Trucks and heavy machineries) Customer Service Management and Sep’14- till date

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Page 1: Chetan _ Resume After sales sevice

Chetan L. Umredkar

Personal Profile:

Chetan is a After sales domain expert and has 3 Years of industrial experience in After sales service

Management (After sales, Spare parts, Logistic, Distribution planning and Execution) as business

analyst.

He is well trained in Network Optimization tools and techniques. Has good experience in technical and

process management, Identification and creation of alternate arrangement with vendors and negotiation

& settlements for the Strongly believe in informed decision making and very good in data analysis.

Functional Expertise:

After Sales service Team Management Customer Service Management and Measurement (CSMM) Logistics/ Distribution. Diagnosis of Technical & Failure Analysis Reports monitoring. Monitor and Tracking of Service Engineers & Technicians team.Warranty Management negotiation &

settlement. Promote and Monitor AMC's and Service Contracts. Manpower trainings for skill enhancement. Supply chain Management. Spare parts Inventory Management Service, parts business budgeting and analyze shortfall /

improvement.

Academic Credentials

Graduation : Graduate in Mechanical Engg. From GHRCE, Nagpur in 2013.

Other Certifications Ashok Leyland Training CAD Design Training.

Industry Experience

Organization Designation DurationMAA FIELDS Auth Dealer of (MAN TRUCK INDIA PVT LTD)

Service Manager(Trucks and heavy machineries)

Customer Service Management and Measurement (CSMM)

Direct Interaction with customers Management & Monitoring of

service activity service engineers and technician activity monitoring & management on daily basis.

Customer Complaint Redressal System

Product feedback and implementation of field fix

Spare Parts Management Network expansion and

development. Coordination with OEM vendors. Promote and Monitor AMC's and

Sep’14- till date

Page 2: Chetan _ Resume After sales sevice

Service Contracts. Service, parts business budgeting

and analyze shortfall / improvement.

Monitor 24 hrs. Service Helpline support.

Accounts, parts inventory, tools, float stock status and security checks.

Channel Manpower Availability and development

Honda Mascot Nagpur Service Manager(2 Wheeler After sales Service Manager)

Knowledge of automobile services and problem diagnosis technique.

Experience on vehicle testing on market level and problems trouble-shooting.

HTR Reports generation, analysis & diagnosis of technical faults.

Responsible for work flow planning, task assignment and time management.

Preparation and implementation of standard operating procedure.

’13 – June’14

MARUTI SUZUKI SEVA Service Engineer( 4 wheelers CARS)

Good Knowledge of technical problems diagnosis.

Knowledge of using diagnostic software HDT device (Hardware Detection Tool).

Knowledge of DMS (Dealer Management System) Software.

4 wheeler technical fault detection and solution. 

Technical support and mentor to service technician. 

Making of good relations and understanding with clients by self interactions.

July’11 – July’12

Personal Information:

Date of birth: 18/10/1986 Present address: #09 Chintamani Nagar no1, Manewada Besa Road,Nagpur- 440027 Sex: MaleMarital status: Single Nationality: IndianMobile: 9975628629 E-mail id: [email protected]

Page 3: Chetan _ Resume After sales sevice

I certify that all the information provided by me in this application is correct and complete to the best of my knowledge.

Signature Date: Place: Nagpur