chief information security officer · usps ® responses to ... offer promotional discount for...

1

®

June 2018

MTAC

June 2018

Marketing Mail

2

®

June 2018

ACS™ Billing Review

3

®

June 2018

Address Accuracy Campaign

4

®

June 2018

38017 Acceptable Mailing

Names o Collierville o Fisherville o Piperton

Geographical Piperton address

entered in ZIP Code® Lookup

tool returns “Collierville” as city

name:

Accurate Addressing Campaign

5

®

June 2018


38139 Acceptable

Mailing Names

o Germantown o Memphis

Geographical Collierville

addresses must use city

name of Germantown.

Goal:

Update AMS to

designate Collierville as

an Acceptable Mailing

Name in ZIP Code®

38139 and identify

addresses where

Collierville is the

Preferred Last-Line-Key

6

®

June 2018


6,300 addresses

delivered across

state lines

Customers

required to use

state designation

of delivery Post

Office™

Impacts driver’s

license, voting

registration, etc.

Goal: allow customers to use

state of

residence in

address.

AL 72 CT 188 KS 122 MI 36 MT 75 NJ 38 PA 20 UT 117

AR 167 GA 12 KY 117 MN 158 NC 6 NM 335 SD 1,075 WA 17

CA 89 IA 29 MD 290 MO 7 ND 682 OK 18 TN 1,868 WV 47

CO 60 ID 278 ME 73 MS 32 NE 160 OR 55 TX 10 WY 100

7

®

June 2018

CASS / MASS

Cycle ‘O’ Highlights

8

®

June 2018

Highlights: PIT Meeting, Thursday, May 31

New Military addresses “OMC” & “UMR”

Confirmation & Standardization of PO Box Street Address (PBSA),

CMRA Private Mail Box (PMB), and addresses with a Primary Number

with a Single trailing Alpha

Enhanced Identification of

PO Box Only delivery ZIP

Codes and matching of R777

phantom routes

Expanded No-Stat Reason Codes

DPV Return Code enhancements

CASS™/ MASS™ Cycle O


Partnership in Tomorrow

9

®

June 2018

During CASS™ Cycle O certification, if a ‘Y’ is received on the DPV®

No-Stat table, the N-Stat Reason code must be correctly returned.


Code Reason Description

01 IDA Internal Drop Address. Addresses that do not receive mail delivery directly from the USPS®, but are delivered to a “drop” address that services them.

02 CDS New construction addresses where delivery has not been established or is

on a Rural/CDS/HCR where the delivery point is unoccupied for more than 90 days.

03 Collision Addresses that do not DPV confirm. In this case, the ‘Y’ should be set to an ‘N’ on the DPV ‘A’ table and all other table values should be blank.

04 CMZ College/Military Zone, & Other types. These are ZIP + 4® records USPS® has incorporated into the data.

05 Regular

No-Stat

The address is no longer a possible delivery, the address is on an R777 route, or the PO Box has never been rented or has been declared un-rentable.

No-Stat Reason Codes

10

®

June 2018


“Y” – Address DPV-confirmed for primary and secondary numbers (if present)

“N” – Primary and secondary number (if present) failed to DPV confirm

Redefined: Address failed to DPV-confirm, primary number

missing or invalid

“D” – Address DPV-confirmed for primary number only; secondary number

missing

Redefined: Address DPV-confirmed for primary number only;

secondary number missing but required

“S” – Address DPV-confirmed for primary number only; secondary number

present but not confirmed


secondary number present but invalid (valid secondary information

required)

New DPV Return Codes and Definitions

11

®

June 2018


“P” – Address DPV-confirmed for primary

number only; secondary address value

present but not required

Ex: 512 Main St Apt A matched to 512

Main St; Apt A not required

“T” – Address DPV-confirmed for primary

number only after dropping the trailing

alpha Ex: 512A matched as 512 without “A”

“R” – Address DPV-confirmed but USPS

delivery not provided Indicates address matched to R777

carrier route


12

®

June 2018


CASS Cycle “O” Pre-Meeting January 23 2018

Partnership In Tomorrow (PIT) Meeting May 31 2018

Review & Comments Deadline June 29 2018

Official Rules Release July 31 2018

Send Static Data February 2019

Stage I Release March 2019

Stage II Release May 2019

MASS Test Decks Available August 2019

CASS Developers Certification Completed December 2019

MASS Manufacturers Certification Completed January 2020

Software Released to End-users NLT March 2020

Expiration of CASS™ Cycle N July 31 2020

Implementation of CASS Cycle O August 1 2020

Significant Milestones


13

®

June 2018

Change-of-Address

14

®

June 2018

Review and recommend solutions for Change-of-Address (COA) records

with Non-DPV new address

Explore solutions to update COAs and provide DPV® addresses to the

mailing industry

Issues caused by:

o New Construction

o Invalid or missing primary number

o Invalid or missing secondary number

o Address does not exist

o Address not legible on Form 3575

User Group #5 COA Recommendations

Non-DPV COA Sub-Group

15

®

June 2018

USPS® Responses to recommendations posted to MITS: Remove non-DPV confirmed new address COAs from Address Quality

Census and Measurement Assessment Process scorecard calculations

Implemented on April 1, 2018

Create COA record from non-DPV address to corrected new address

o USPS unable to support this recommendation due to privacy and operational

risks

Offer Promotional discount for mailers to encourage use of online COA

o Sent to User Group 8 USPS Promotions for consideration

Other recommendations being considered; progress to be reported to

User Group #5

o USPS should continue to encourage use of Mover’s Guide Online

o Provide updated COA to ACS™ customers that received the non-DPV address

o Notify addressee when new address has been corrected



16

®

June 2018

Facebook ad campaign currently

being tested to increase customer

awareness of Internet Change-of-

Address option.

Customers encouraged to file in

advance of move date.


Encourage Use of MoversGuide Online

17

®

June 2018

Email customers when new address does not validate. Advise customers

to submit online correction.

Screen address information at point of entry:

o Prevent extraneous information (“Care Of ”) in the address

o Correct PO Box™ formatting issues

o Alpha “O” instead of numeric zero “0” in primary number

o Convert Spanish to English

Added “Rapid Key” technology to Internet

Change-of-Address process to assist customers

with entry of valid address.

17


Improving Timely COA Update

18

®

June 2018

Returned

USPS Marketing Mail

19

®

June 2018

Caused by:

Undeliverable mail returned to USPS via collection box or mixed with

outgoing mail

Collection mail processed on the Advanced Facer Canceler

System (AFCS) & ID Tag applied

AFCS ID Tag overrides the recognition of indicia & postage

and is prioritized by PARS for Mail Class identification.

“Upgrades” to First-Class Mail®

Results = Return To Sender as First-Class Mail

(no postage due)

Initial solutions test returned limited success

USPS Marketing Mail®

PARS “Upgraded” USPS Marketing Mail

20

®

June 2018

Solutions: USPS® removed data used by PARS that contributed to the recognition of

AFCS ID Tag.

Submitted a Software Change Request to modify PARS Mail Class

Identification logic and prioritization

o Remove AFCS ID Tag logic as top priority when determining mail class

o Adding Service Type ID to help ‘break’ a conflict if present

Implementation date TBD

USPS Marketing Mail®

PARS “Upgraded” USPS Marketing Mail

21

®

June 2018

Informed Visibility

22

®

June 2018

Mail Tracking & Reporting

* as of 6/11/2018

IV-MTR Users

2,655 Total MTR Users*

135 Users added

since NPF

23

®

June 2018

Informed Visibility Update

IV-MTR – Coming Soon Roadmap

2018 2019

Add special services

and IMpb format

barcode data fields

to IV-MTR feeds

Mobile API-

Continue the

development

of the API’s

Delayed indicator for piece feeds.

We will start with the Broken

Bundle indicator. We can add

additional indicators within the

same field separated by comma.

We can add “indicators” like

weather, delivery delay (Pope

visit), etc. for future enhancements

Add Expected

Delivery Day (EDD)

as an available

data field for piece

level feeds

Incorporate the

Informed Delivery

(ID) reports

through IV-MTR

Manual Bullpen Visibility-

New operations processes

will be established that will

close the gap on bundles

worked in bullpens and

manual operations

24

®

June 2018

Working with UG4 sub-group to identify Key Performance Indicators (KPI’s) to be published on Postal Pro


Uptime Metrics on PostalPro

Join the MTAC UG4 discussions!

25

®

June 2018

EPS and PPC data will be made available in IV- MTR on 7/14. There will be an initial pilot post July release. MEPT is coordinating the pilot.


EPS data provisioned through IV

26

®

June 2018

Validation of the monthly data to begin next week. Determine next steps during the MQD pilot meeting on 6/25.


Mail Quality Data Enhancements and Timeline

27

®

June 2018

MTR team is planning to provide this feature in a future release. The delay indicator will be a new data field element and as new “reasons” for delay are added, the field will be comma-delimited to multiple “reason” codes (i.e. A, B, C in same field). Delays due bundle breakage will be rolled out first.


Piece Scan Data Indicator

Bundle breakage

Reasons:

28

®

June 2018

Manual Bullpen Scanning

Mail & Package Visibility

29

®

June 2018

Manual Bullpen Scanning Efforts

Currently, piloting a process for manual bundle flats distribution that will also help solve visibility issues of CRRT Flat Bundles, in Richmond, VA and North Metro, GA P&DC

Expanding to other sites in Spring/Summer ’18; confirming operational procedures and plan to provision data via IV

Assign

99P/H

Placards

Scan 99M

Placard

Setup

Device and

Bullpen

Scan IMb on

top Bundle

End

Operation

IV would take that bundle scan and associate all the handling units/pieces

to the assigned containers to provide nesting to either delivery units or

network facilities

Scanning IMb, on top bundle that mailer nesting manifest, are a key to

success

Results:

Bundle to Container Nesting Demonstrated

Tray to Container Nesting Demonstrated

Utilized Barcoded In-House Placards to enable intra-facility visibility

Cycle Times and Nesting Captured

30

®

June 2018

Manual Bullpen Timeline

Pilot: Manual Nesting

for Bundle Visibility

7/9/2018

Visibility of Manually

Processed Bundles

10/15/2018

Jun Jul Aug Sep Oct

31

®

June 2018

Learnings to Date:

Full Service Mailings – limited or no eDocs

o No Containerization / Placarding by smaller Full Service mailers

eDoc Accuracy and Barcode Readability prevented visibility

Local Agreements pose challenges relative to standardization

o Orphaned Handling Units – Not Associated/Nested to placard at entry

Manual Bullpens

Next Steps: Provide feedback to optimize the process and visibility

Decision Point on Scanner/Process solutions & Endorsement from Operations

Evaluate Wearables, passive scanning solutions, ring scanners

Proof-Of-Concept Tests leveraged site-specific ad-hoc tables, etc.

Opportunity to extend visibility from manual operations/dispatch units to Delivery Units to enable end-to-end metrics

32

®

June 2018

Non-Finalized Volume

33

®

June 2018

Non-Finalized Volume Percent

34

®

June 2018

Drop Shipment

35

®

June 2018

Drop Shipment Dashboard

The SVWeb Drop Shipment Dashboard provides on-time arrival performance and cycle times between each activity for drop shipment appointments.

View information by

SV site or Shipper

This metric shows

average driver

wait time

36

®

June 2018

Informed Mobility

37

®

June 2018

Informed Mobility

Enable and equip the right people with the right information, at the right time, leveraging the right

technology to enable informed business decisions

I can do what is expected of me!

I have the tools and equipment to do my job!

Frontline Employees

Informed Decisions

28 Pilot Sites

38

®

June 2018

Thank you!

39

®

June 2018

MTAC

June 2018

Periodicals

40

®

June 2018


41

®

June 2018


42

®

June 2018






name:


43

®

June 2018


38139 Acceptable

Mailing Names




name of Germantown.

Goal:

Update AMS to



Name in ZIP Code®

38139 and identify

addresses where

Collierville is the


44

®

June 2018


6,300 addresses

delivered across

state lines

Customers

required to use

state designation

of delivery Post

Office™

Impacts driver’s

license, voting

registration, etc.


state of

residence in

address.





45

®

June 2018

CASS / MASS


46

®

June 2018









phantom routes






47

®

June 2018










05 Regular

No-Stat



48

®

June 2018





missing or invalid


missing







required)


49

®

June 2018












carrier route


50

®

June 2018

















51

®

June 2018

Change-of-Address

52

®

June 2018




mailing industry

Issues caused by:

o New Construction







53

®

June 2018






risks




User Group #5






54

®

June 2018




Address option.





55

®

June 2018











55



56

®

June 2018

ACS™ Reconciliation Status

57

®

June 2018

Reconciliation process discontinued in March 2018. Scan performance

no longer considered for Free Traditional ACS

Traditional ACS information free only on qualifying pieces:

1. Bear a unique IMb printed on the mailpiece;

2. Include a Full-Service or OneCode ACS STID in the IMb

3. Include the unique IMb in eDoc;

4. Be sent by an eDoc submitter that provides accurate mail owner

identification in eDoc, and;

5. Be sent by an eDoc submitter entering more than 95% of eligible volume

as full-service.

6. The Participant ID is associated to a qualifying MID

ACS™ Reconciliation

58

®

June 2018

Compliance reviewed on a quarterly basis. Notification provided if a

mailer will be removed from the program for falling below threshold.

Once 95% threshold is met again, Traditional ACS provided at no

charge in next calendar month.

NCSC ACS customers notified when they qualify for free Traditional

ACS. Notification updated as Full-Service evaluates quarterly

Traditional ACS charged when:

o Not sent by an eDoc submitter entering more than 95% of eligible volume as

full-service.

o The IMb does not request *Full-Service ACS

o The IMb requests Traditional ACS

* Portions of Periodicals mailings entered under Basic instead of Full-Service are not eligible for ACS without an associated fee.

Periodicals ACS™ Reconciliation

59

®

June 2018

Informed Visibility

60

®

June 2018


* as of 6/11/2018

IV-MTR Users


135 Users added

since NPF

61

®

June 2018



2018 2019


and IMpb format

barcode data fields

to IV-MTR feeds

Mobile API-

Continue the

development

of the API’s









Add Expected

Delivery Day (EDD)

as an available


level feeds

Incorporate the

Informed Delivery

(ID) reports

through IV-MTR






manual operations

62

®

June 2018





63

®

June 2018




64

®

June 2018




65

®

June 2018




Bundle breakage

Reasons:

66

®

June 2018



67

®

June 2018




Assign

99P/H

Placards

Scan 99M

Placard

Setup

Device and

Bullpen

Scan IMb on

top Bundle

End

Operation



network facilities


success

Results:





68

®

June 2018




7/9/2018


Processed Bundles

10/15/2018

Jun Jul Aug Sep Oct

69

®

June 2018

Learnings to Date:






Manual Bullpens






70

®

June 2018

Learnings to Date:

Standardization of Operations in Newspaper flow

o Variance impacts nesting concepts

o Sort Plan for Manual Operations

o Variation of Mailer Arrival Times

o Non-nested Orphaned Handling Units

Full Service Mailings

o Limited/No eDocs and no containerization

o Inaccurate eDoc and Barcode Readability prevented visibility

Newspapers

Next Steps:

Decision Point on Scanner/Process Solutions o Endorsement from Operations

Implement Standardized Flat Racks and SOP

Conduct Pilot Tests

Extend visibility from manual operations/dispatch units to Delivery Units to

enable end-to-end metrics

Newspaper Visibility Scanning Pilot Tests

71

®

June 2018


72

®

June 2018


73

®

June 2018

Drop Shipment

74

®

June 2018


The SVWeb Drop Shipment Dashboard provides on-time arrival performance and cycle times between each activity for drop shipment appointments.

View information by

SV site or Shipper

This metric shows

average driver

wait time

75

®

June 2018

MTAC Pulse of the Industry - Updates

Periodicals

76

®

June 2018

End-to-End Mail Diagnostics Periodicals

77

®

June 2018

Last Mile Diagnostics Periodicals

78

®

June 2018

Last Mile Diagnostics Periodicals

79

®

June 2018

Bundle Visibility(BV)

MTEL In-House Placard usage:

o Ensure processing facilities are utilizing MTEL generated placards with barcodes for Assign and Close events to give visibility.

Proper handling of placards when combining containers

o Ensure proper training is provided for any combine events of containers to delivery units for correct Load, Unload, and Distributed scans with Bundle Visibility.

SVWeb understanding for expected arrival of containers on destinating transportation

o Ensure proper understanding of SVWeb tools for plants and delivery units to have expected container counts on transportation.

Proper scanning of MTEL placards across all mail class sort programs

o Ensure proper scanning is occurring on all mail class sort programs to ensure visibility is retained when combining processes (Ex; Bundles processed on APBS Priority Mail operation)

Operational push for improved Bundle Visibility

80

®

June 2018

Informed Mobility

81

®

June 2018

Informed Mobility





Frontline Employees

Informed Decisions

28 Pilot Sites

82

®

June 2018

Thank you!

83

®

June 2018

MTAC

June 2018

First Class

84

®

June 2018


85

®

June 2018


86

®

June 2018






name:


87

®

June 2018


38139 Acceptable

Mailing Names




name of Germantown.

Goal:

Update AMS to



Name in ZIP Code®

38139 and identify

addresses where

Collierville is the


88

®

June 2018


6,300 addresses

delivered across

state lines

Customers

required to use

state designation

of delivery Post

Office™

Impacts driver’s

license, voting

registration, etc.


state of

residence in

address.





89

®

June 2018

CASS / MASS


90

®

June 2018









phantom routes






91

®

June 2018










05 Regular

No-Stat



92

®

June 2018





missing or invalid


missing







required)


93

®

June 2018












carrier route


94

®

June 2018

















95

®

June 2018

Change-of-Address

96

®

June 2018




mailing industry

Issues caused by:

o New Construction







97

®

June 2018






risks




User Group #5






98

®

June 2018




Address option.





99

®

June 2018











99



100

®

June 2018

Secure Destruction

101

®

June 2018

Count Data Provided Impact

37,706,085 ACS & SD eNotice for Letters 96.33%

12,356 ACS & SD eNotice for Flats (since February 2018)

.03%

1,424,734 ACS (*no SD eNotice) 3.64%

37,718,441 ACS & SD eNotice Total

* Processed in CFS. Secure Destruction eNotice not available

Green & Secure Implemented

Excluded from COA Errors on the Mailer Scorecard since March

Reported as COA Warnings, no assessment impact

81 current Secure Destruction participants

o 7 new participants since December 2017

Secure Destruction

102

®

June 2018

Pilot and testing began in Southern MD P&DC in

February 2018. Secure Destruction eNotice from flats

provided during pilot when available.

Flats shredding equipment deployed to all FPARS

sites.

Testing expanded to other sites.

AFSM 100 Software change required to improve

eNotice generation.

o Update deployed nationwide on May 17 to enhance

data capture for Secure Destruction mail pieces

Additional development & testing continues.

Launch date TBD.

Secure Destruction

Secure Destruction for First-Class Mail® Flats

103

®

June 2018

Question: Will the Postal Service™ maintain NAID certification?

NAID Certification developed for third-party information/data destruction

service providers.

USPS® reviewed NAID certification process and determined it is in conflict

with USPS regulations to protect the sanctity of the mail as per 18 USC

1708. Participation would not meet USPS security standard and penalties

under 18 USC.

All USPS Secure Destruction processing is performed at a single PARS site:

1. PARS SD Mail UAA process generates ACS™ notice. (ACS transmitted to NCSC in ACS feed).

2. Label applied sorts to Secure Destruction bin. (IMVIS mailpiece data generated &

transmitted to NCSC via IMVIS feed)

3. Mail transported to Mail Review for individual mailpiece verification

4. Verified mail fed into SD Mail Industrial cross-cut shredder; shredded size smaller than NAID & DIN Level 4 standards for Particularly Sensitive & Confidential Data

5. ACS & SD eNotification data provided for each mailpiece.

Secure Destruction

National Association for Information Destruction (NAID)

104

®

June 2018

Informed Visibility

105

®

June 2018


* as of 6/11/2018

IV-MTR Users


135 Users added

since NPF

106

®

June 2018



2018 2019


and IMpb format

barcode data fields

to IV-MTR feeds

Mobile API-

Continue the

development

of the API’s









Add Expected

Delivery Day (EDD)

as an available


level feeds

Incorporate the

Informed Delivery

(ID) reports

through IV-MTR






manual operations

107

®

June 2018





108

®

June 2018




109

®

June 2018




110

®

June 2018




Bundle breakage

Reasons:

111

®

June 2018



112

®

June 2018




Assign

99P/H

Placards

Scan 99M

Placard

Setup

Device and

Bullpen

Scan IMb on

top Bundle

End

Operation



network facilities


success

Results:





113

®

June 2018




7/9/2018


Processed Bundles

10/15/2018

Jun Jul Aug Sep Oct

114

®

June 2018

Learnings to Date:






Manual Bullpens






115

®

June 2018


116

®

June 2018


117

®

June 2018

First-class Mail

Caller Service (Remittance Mail)

Developing Enhanced Visibility of Remittance Mail

Includes Tray to Placard nesting in Manual Bullpen

External Reporting

o Container (tray) volume profile report

o Courier pickup report card

Internal Reporting

o Cycle time metrics (IV compliance visualizations)

118

®

June 2018

Drop Shipment

119

®

June 2018


The SVweb Drop Shipment Dashboard provides on-time arrival performance and cycle times between each activity for drop shipment appointments.

View information by

SV site or Shipper

This metric shows

average driver

wait time

120

®

June 2018

Informed Mobility

121

®

June 2018

Informed Mobility





Frontline Employees

Informed Decisions

28 Pilot Sites

122

®

June 2018

Thank you!

®

June 2018 1

MTAC Packages

June 2018

124

®

June 2018

June 2018 2

®

IMpb Compliance

125

®

June 2018

® 2018 PTR Release Schedule

Aug 1 Sept 1 May 1 Jun 1 Apr 1 July 1 Jan 1, 2019 Feb 1 Mar 1

Release 18.3.2

7/15/2018

Release 18.4.1

8/05/2018

Release 18.4.2

9/16/2018

Oct 1 Nov 1 Dec1

Release

18.3.1.10

6/17/2018

Release

18.3.1.11

6/24/2018

Patch Release

7/1/2018

Patch Release

7/22/2018

Patch Release

7/29/2018

Patches Current Core Release Mini Release Release in FY18 Complete 1

2

5

June 2018

126

®

June 2018

®

Address Quality

Measures percent of addresses* with

enough information to validate to the

unique exact 11-digit DPV ZIP Code

when matched against the AMS

Database.

Benefits:

• Operational efficiency

• Enables personalized features such

as My USPS

• Avoids operational costs (Manual

scheme lookup/PRES Keying)

• Improves deliverability

Shipping Services File Quality

Measures percent of manifest records

that pass key package level detail

validations mitigating potential errors

when processed in the PTR Database.

Benefits:

• Supports timely postage payment

and revenue assurance

• Enhances tracking and customer

experience

• Provides digital awareness of

packages that will be delivered by

USPS

• Facilitates better workload planning

• Eliminates need for manual counts

• Enables better analytics, insights,

decisions

Measures percent of tracking numbers

that pass key validations for format

and uniqueness* without errors or

warnings when manifests are

processed in the PTR Database and

physically scanned.

Benefits:

• Critical for visibility and the customer

experience

• Creates the digital trail

• Supports payment and revenue

assurance

• Facilitates operational efficiencies

• Foundational for current and future

product offerings

Barcode Quality

IMpb

Complianc

e Quality

Metrics May 2018

to Target

(91%):

5.75

*MQ will increase to 94% and BQ will

increase to 98% taking effect on 6/30/18

and apply 7/1/18

to New

Target (94%):

2.27

from Last

Month:

0.69

96.75%

TARGET: 91%

*increases

to 94%

to Target

(89%):

4.87

from Last

Month:

0.70

93.97%

TARGET: 89%

to Target

(95%):

4.56

to New

Target (98%):

1.56

from Last

Month:

0.30

99.56%

TARGET: 95%

*increases

to 98%

1

2

6

June

2018

®

6,242,588

Missing Street

Number

6,181,627

Unable to

Match ZIP+4

Code

15,107

Invalid

Primary

Street

Number

8,074,756

Missing

Secondary

Information

(i.e., no Apartment or

Suite Number)

1.59%

2.06%

6.35%

6.03%

Addresses Unable to Resolve to Unique 11- Digit Delivery Point Validated (DPV) ZIP Code Percent of Address Quality

Volume*

23,600,524 Packages w/Address Quality Issues* May 2018

IMpb Address Quality Competitive Products Only

1.58%

3,086,446

1

2

7

June 2018

No

Address

at time of

AAU

0.79%

0.004%

IMpb Validation Criteria:

*USPS has removed all Address Quality (AQ)

validations for Military Inbound and Outbound

Shipments. Shipments inbound and outbound

to Puerto Rico will be removed on January 28,

2018.

128

®

June 2018

®

1.35% 1.02% 0.37% 0.30% 0.15%

IMpb Validation Criteria: May 2018

0.08%

% of Total

Manifest*

5,274,243

ENTRY FACILITY

MISMATCH - ENTRY FACILITY DOES NOT MATCH MANIFEST

FILE

INVALID PO OF ACCOUNT ZIP

CODE

INVALID PAYMENT ACCOUNT NUMBER

INVALID METHOD OF

PAYMENT

574,030

DUPLICATE

TRACKING

NUMBER

INVALID

MAILER ID

MANIFEST QUALITY

NON-COMPLIANCE

BARCODE QUALITY

NON-COMPLIANCE

IMpb

Complianc

e Quality

Metrics C

o

m

p

e

t

i

t

i

v

e

P

r

o

d

u

c

t

s

O

n

l

y

0.43%

1

2

8

June

2018

3,981,335

* MAIL PIECE WAS

UNMANIFESTED AT THE TIME OF AAU

or Piece never received a

Manifest

1,698,417 1,438,478 318,756 1,157,511

129

®

June 2018

®

May 2018 IMpb Metrics Simplified List Merged w/Current Categories

98.30% 9 8.33%

Source: USPS Product Tracking & Reporting (PTR)

93.94% 96.59%

99.34% 96.88%

89% Threshold

95% Threshold

91% Threshold

Destination Delivery

Address (AQ)

Shipping Services File (MQ)

IMpb Barcode (BQ)

Competitive Products

Market Dominant Products

▲ from Last

Month:

0.18

▲ from Last

Month:

0.88

▲ from Last

Month:

0.15

IMpb

Complia

nce

Performa

nce

1

2

9

June

2018

Product Destination Delivery Address

(AQ)

Shipping Services File

(MQ)

IMpb Barcode

(BQ)

89% 91% 95%

Parcel Select Lightweight (LW) 93.51% 96.04% 99.88%

Parcel Select (PS) 94.02% 95.72% 99.90%

First Class (FC) 94.40% 98.41% 99.00%

Priority Mail (PM) 93.48% 98.09% 91.98% 99.15%

USPS Retail Ground (BP) 87.58% 99.63% 99.65%

Bound Printed Matter (BB) 95.08% 97.39% 95.58%

Media Mail (BS) 94.17% 99.46% 99.53%

Standard Mail Marketing (S2) 93.63% 98.73% 91.8

5% 99.22%

Standard Mail (SA) 99.49% 97.01% 99.52%

Library Rate (BL) 87.49% 98.17% 99.11%

Grand total 93.94% 96.88% 99.34%

130

®

June 2018

8

®

June 2018

IMpb Compliance Quality Metrics Competitive Products Only

Destination Delivery

Address (AQ)

Top 4 AQ +

Projected Merger DZ

(Start July 1, 2017)

Shipping Services

File

(MQ)

Top 4 MQ +

Projected Merger UN

(Start July 1, 2017)

IMpb Barcode

(BQ)

Top 2 BQ

89% Target

94% Target (new)*

91% Target

95% Target

98% Target (new)*

96% 94.81% 94.89% 94.52% 94.48%

93.39% 94.38% 94.44% 94.31% 94.38% 94.59% 94.27% 93.97%

88%

90%

92%

94%

98%

100%

Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18

93.91%

96.11%

93.50%

94.79% 94.53% 95.01% 95.26%

95.91% 95.54% 96.48% 96.06%

96.75%

88%

90%

92%

94%

96%

98%

100%


99.79% 99.82% 99.76% 99.74% 99.44%

99.77% 99.38% 99.56% 99.65% 99.66%

99.86% 99.56%

94%

95%

96%

97%

98%

99%

100%


131

®

June 2018 9

®

June 2018

Customer Pulse Release: Will include the IMpb Compliance Customer Dashboard

Tentative Release Date set for – 07/06/2018

A select group of customers will be selected to pilot the site

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132

®

June 2018

June 2018 10 10

®

I

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*Source Test Data

Dashboard will include tools to allow mailers to view

and track their IMpb Compliance

133

®

June 2018

®

I

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*Source Test Data

1

3

3

June

2018

134

®

June 2018

®

I

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*Source Test Data

1

3

4

June

2018

135

®

June 2018

® I

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*Source Test Data

1

3

5

June

2018

136

®

June 2018

14

®

IMpb Compliance Quality Metrics May 1st-31st, 2018

Total Permit Customers:

6,481

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

Class of Mail Breakdown (Competitive Products Volume)

May 1st - 31st, 2018 31.78%

29.00%

23.01%

15.98%

0.21% 0.02%

Parcel Select Lightweight

First Class

Priority Mail Express

Parcel Select

Priority Mail

USPS Retail Ground

AQ Score

93.51% AQ Score

94.03% AQ Score

94.40% AQ Score

93.47% AQ Score

69.42% AQ Score

83.12%

AQ

8

Score

3.12%

Missing Street

Number

Unable to

Match ZIP+4

Code

Invalid

Primary

Street

Number

Missing

Secondary

Information

(i.e., no

Apartment or

Suite Number)

1.59%

2.06%

6.35%

1.58%

No

Address

at time of

AAU

A1M1 A1 DZ AAM3 AAN1 June 2018

0.79%

0.004%

IMpb Validation Criteria:

137

®

June 2018

®

IMpb

Quality

Compliance

Analysis C

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r

r

e

n

t

A

Q

T

h

r

e

s

h

o

l

d

8

9

%

Average AQ

Score

77.86%

Average AQ

Score

56.92%

Average AQ

Score

57.93%

2 0 1 2 0 0 1 2 15 4 0 8 7 9 12 12 20 43 80 214 103 328

1148

1400

1200

1000

800

600

400

200

0

Current Thresholds - 89% Customer Impacts (2,011)

1

3

7

June

2018

AQ Reason

Code

% of AQ

Volume

A1 5.08%

A1M1 25%

AAM3 0%

AAN1 18%

DZ 52%

Grand Total 100%

AQ Reason

Code

% of AQ

Volume

A1N1 44.68%

A1 23.66%

DZ 16.92%

A1M1 14.75%

AAM3 0.00%

Grand Total 100.00%

AQ Reason

Code

% of AQ

Volume

A1N1 32.57%

A1 28.83%

DZ 21.58%

A1M1 17.02%

AAM3 0.00%

Grand Total 100.00%

138

®

June 2018

® Shipment Acceptance (TM)

Scan Event Language Improvements Approach

Shipment Acceptance (TM) Scan Event Language Improvements

1

3

8

June

2018

Update Shipment Acceptance (TM) scan event language to enhance the

tracking experience and provide more informative responses to

commercial customers

o Test Sample Language

“Package Acceptance Pending”

Introduce new logic to add an attribute to the TM scan event to

designate trusted mailer MIDs

o Acceptance events on SCAN Form from a trusted mailer will display

alternate designated language; for example “Shipment Accepted”

Consider suppressing TM events after any USPS possession event or

higher precedent acceptance event

Update the rules to generate SF event from a Trusted TM event

Display Expected Delivery Date for Trusted TM events

139

®

June 2018 17

®

J

une 2018

Container Unload (U1)


Container Unload (U1) Scan Event Language Improvement

Introduce a new logic to treat the first U1 scan event as a possession scan in order to

reveal Expected Delivery Date (EDD) for packages that move in containers without mail

piece level scans.

o EDD will be displayed on the Internet and extracted in the Scan Event Extract files – CDE and

Subscription

o U1 event language “USPS in possession of item”

Current Display

Future Display

140

®

June 2018

®

Delivery Delay (DX)


Delivery Delay (DX) Scan Event Language Improvements

Update Delivery Delay (DX) scan event language to enhance the

tracking experience and provide more informative responses to

commercial customers:

Proposed Language:

Consider altering the current logic to extend the time to generate the DX event;

currently the system waits 14 hours after the Out for Delivery event.

Description

1

8 June

2018

Awaiting Delivery Scan

Unanticipated Delivery Scan

We apologize that your package has not

yet been scanned delivered. As of DATE

at TIME it is still on its way

The delivery status of your item has not

been updated as of DATE at TIME. We

apologize that it may arrive later than

expected.

141

®

June 2018

June 2018 19

®


142

®

June 2018

®






name:


143

®

June 2018

® Accurate Addressing Campaign

38139 Acceptable

Mailing Names

o Germantown

o Memphis



name of Germantown.

Goal: Update AMS to



Name in ZIP Code®

38139 and identify

addresses where

Collierville is the


1

4

3

June

2018

144

®

June 2018

® Accurate Addressing Campaign

6,300 addresses

delivered across

state lines

Customers

required to use

state designation

of delivery Post

Office™

Impacts driver’s

license, voting

registration, etc.


state of

residence in

address.

1

4

4

June

2018





145

®

June 2018

June 2018 23

®

CASS / MASS


146

®

June 2018

®

Partnership in Tomorrow CASS™/ MASS™ Cycle O









phantom routes



1

4

6

June

2018


®




14

7

June 2018








05 Regular

No-Stat

The address is no longer a possible delivery, the address is on an R777 route, or the PO Box has never been rented or has been declared un- rentable.

®

14

8

June 2018






missing or invalid


missing



“S” – Address DPV-confirmed for primary number only; secondary number present but not confirmed



required)

® CASS™/ MASS™ Cycle O

14

9

June 2018












carrier route

150

®

June 2018

®

CASS™/ MASS™ Cycle O Significant Milestones

1

5

0

June

2018















151

®

June 2018

June 2018 29

®

Change-of-Address

152

®

June 2018

®

Non-DPV COA Sub-Group Review and recommend solutions for Change-of-Address (COA) records



mailing industry

Issues caused by:

o New Construction





30 June

2018


153

®

June 2018

®







risks




User Group #5




1

5

3

June

2018


154

®

June 2018

®




Address option.




1

5

4

June

2018


155

®

June 2018

®




• Prevent extraneous information (“Care Of ”) in the address

• Correct PO Box™ formatting issues

• Alpha “O” instead of numeric zero “0” in primary number

• Convert Spanish to English




33



1

5

5

June

2018

156

®

June 2018

June 2018 34

®

Undeliverable Parcels

157

®

June 2018

®

Remote Forwarding System (RFS)

& Manual Forwarding System (MFS)

USPS® implemented Post Office™ RFS processing for Parcels in 2016

MFS piloted in 3 Processing & Distribution Centers sites for PARS and FPARS

rejects and parcels.

Undeliverable Parcels

35 June

2018

UAA

Processing

FY 2017 Q1 & Q2 PCT FY 2018 Q1 & Q2 PCT

UAA Parcel Volume UAA Parcel Volume

FWD RTS Waste FWD RTS Waste

CFS 1,791,835 4,851,830 1,711,352 54% 275,585 793,465 820,881 7%

RFS 1,997,915 3,949,984 1,145,251 46% 5,694,310 15,244,361 3,562,633 93%

MFS N/A N/A N/A N/A 4,659 12,387 7,950 0.1%

Total 3,789,750 8,801,814 2,856,603 5,974,554 16,050,213 4,391,464

Pct Tot UAA 24.5% 57.0% 18.5% 22.6% 60.8% 16.6%

158

®

June 2018

June 2018 36

®

Thank you!

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