chief student experience officer

CANDIDATE BOOKLET

CHIEF STUDENT EXPERIENCE OFFICER

SEPTEMBER 2015

westernsydney.edu.au2

CANDIDATE BRIEF: CHIEF STUDENT EXPERIENCE OFFICER

ACKNOWLEDGEMENT OF COUNTRY Western Sydney University

acknowledges the ancestors, Elders and families of the Darug, Gandangara and Tharawal peoples, the traditional owners and custodians of University land and thanks them for their support of our work in the Greater Western Sydney (GWS) region.

CONTENTSAcknowledgement of Country 2

Welcome from the Vice-President (People and Advancement) 3

Introduction 4

We are Western Sydney University 5

The University at a Glance (2014 full year figures) 7

The University’s Mission, Vision and Values 8

The University Profile 9

Region Profile 10

Strategic Directions 11

Strategic Goals and Objectives: 2015 – 2020 12

Chief Student Experience Officer 13

Application Process and How to Apply 18



WELCOME FROM THE VICE-PRESIDENT (PEOPLE AND ADVANCEMENT)

This is a very exciting time to be joining Western Sydney University – a university that has a bold vision for our future and is rebranding itself to affirm its place in Western Sydney and the world.

Western Sydney is the nation’s third largest economy and is one of the fastest growing population and employment centres in Australia. The region’s future economic growth will be fuelled by the young and aspirational, living on the edge of innovation.

As the leading educational, cultural and social institution in the region, the University is helping transform the region it serves.

The core strategic goal outlined in Western Sydney University’s Securing Success 2015-2020 Strategic Plan is to be distinctively, a student-centred university. We want a Chief Student Experience Officer who will champion this goal, who will be a critical member of the Executive team at the University and who will transform our students’ experience.

The Western Sydney University Student Lifecycle is a conceptual framework that represents the journey for our students (potential, current and alumni). We’re committed to improving the lives of our students and the communities in which they live through innovative services and programs. We want to meet the contemporary social, cultural and environmental issues and challenges across the three broad life cycle stages:1. Attract: attracting potential students to the University2. Transform and Empower: covering a student’s time at the University3. Advance: launching students’ careers and engagement as alumni.

The Chief Student Experience Officer will provide vision, energy and leadership to their portfolio in order to achieve the University’s strategic and operational goals. It is a role of wide-ranging impact to: ≥ define and deliver new standards of best practice for the total student experience≥ influence senior leadership and staff across the University to effect cultural change across all of the University’s

operations to enhance the total student experience.

The role will take leadership responsibility for the full spectrum of activities within their portfolio, as well as leading and directing their functional areas of:≥ Student Administration, including Admission and Enrolment, Assessment and Graduation, Courses and Student Records≥ Campus Experience, including Campus Safety and Security≥ Participation and Success, including Counselling, Disabilities, Student Equity and Welfare, Widening Participation,

Schools Engagement.

The University is looking for someone who will take the opportunity this role represents, where the potential for success is unlimited. That is, if you have the drive, the talent, confidence and ambition to succeed.

We seek an appointee who shares our vision. I encourage you to consider this exceptional opportunity – help make the vision a reality.

Mr Angelo Kourtis Vice-President (People and Advancement) Western Sydney University



INTRO- DUCTION

The University is now ranked in the top two per cent of universities worldwide, according to the Times Higher Education (THE) World University Rankings.

The Vice-President seeks to appoint a Chief Student Experience Officer who will be a key member of the Western Sydney University’s Executive team. This new position will have overview and accountability for the Student Experience and Lifecycle, which is the conceptual framework that represents the journey for the University students (potential, current and alumni). The role sits in the Division of People and Advancement and will play a significant part in achieving the University’s strategic and operational goals as it embarks on the next phase of its development locally, nationally and internationally.

The University is now ranked in the top two per cent of universities worldwide, according to the Times Higher Education (THE) World University Rankings. Western Sydney University is building on its reputation for resilience and flexibility to cement a student-centred and research-led culture at the core of its next phase of development.

This information pack has been developed to provide prospective candidates with information on the position as well as a brief overview of the University.



ABOUTWESTERNSYDNEYUNIVERSITY



Founded in 1989, Western Sydney University is uniquely the inheritor of Greater Western Sydney’s diverse historical traditions and the aspirations of its people. The heritage of its eight campuses includes elements of the Macquarie tradition (Female Orphan School, 1813), the agricultural (Hawkesbury Agricultural College, 1891) and industrial frontiers (Hoskins Institute, Lithgow, 1927), the great reform tradition (Whitlam, 1974), and the bold new world of mass education (Chifley, 1987).

From colonial sandstone to its award-winning futuristic Medical School, its 45,000 students, drawn from one of Australia’s most rapidly growing constituencies, support a vibrant research culture which has seen the University make great strides in becoming an Excellence in Research for Australia (ERA)-recognised university of international excellence starting with the people of Greater Western Sydney.

The University is now ranked in the top two per cent of universities worldwide, according to the Times Higher Education (THE) World University Rankings. It is also ranked in the top 60 universities in the world under 50 years of age. The University is a large and vibrant metropolitan university serving Greater Western Sydney – a diverse and growing region of economic opportunity and community aspiration, but one with a history of social and educational disadvantage.

The future of the region will rely on rapidly increasing the educational opportunities and outcomes for its people, as well as those who attend from overseas, other parts of NSW and from across Australia. The University is committed to making a difference to the lives of its students and the communities in which they live.

With over 45,000 students enrolled across its campuses, studying disciplines ranging from law to nanotechnology, linguistics to medicine and business to forensic science, the University is a substantial and influential institution.

The University’s regional mandate sets it aside from many other Australian universities. This is articulated in the University’s founding legislation which defines its responsibilities to its communities. The development of Western Sydney University has seen it emerge from more than a decade of reinvention and renewal with a rapidly growing profile and reputation in the sector.

Underpinned by the Securing Success 2015-2020 Strategic Plan the University will continue to grow and be recognised for innovation, expertise and a distinctive set of institutional capabilities.

WE AREWESTERNSYDNEY



Located in the heart of one of Australia’s fastest growing economic regions, Western Sydney University offers unlimited potential to students with the talent, drive and ambition to succeed.

Western Sydney is an exciting place to be. As the nation’s third largest economy and one of the fastest growing population and employment centres, it is an increasingly important, dynamic and culturally diverse hub of business, industry and innovation.

With a large multicultural population of more than two million people from 170 nations, Western Sydney’s global links are creating unlimited opportunities for international business, investment, education and cultural exchange.

Ranked amongst the top two per cent of universities in the world, Western Sydney University values academic excellence, integrity and the pursuit of knowledge. We are globally focused, research-led and committed to making a positive impact on the communities we engage with.

Your success starts here.



Substantial growth for the University as the region’s population grows is a given, and so the implications and impact of growth are key considerations in institutional planning and quality assurance. We expect to grow to at least 50,000 students within 5 years.

Western Sydney University at a Glance (2014 full year figures)

Student Headcount† Female 24,933

Male 24,450

Total 45,383

Student*† EFTSL 32,887

Academic Staff** 1,490

General Staff** 1,825

Number of Graduating Students 9,202

Campus Sizes (Ha) Bankstown 23

Blacktown (Nirimba) 78

Campbelltown 158

Hawkesbury 1,420

Parramatta 27

Penrith 192

Total Operating Income $million $729.6

Key: † = Includes The College, * = Equivalent Full-time Student Load, ** = Full-time equivalent

≥ Student satisfaction with the experience of the University as measured by the national Course Experience Questionnaire (CEQ) has increased significantly and is now well above sector average at 84.9%.

≥ Student demand is burgeoning, with first preferences for university places at Western Sydney University increasing each year and overall student enrolment up by 25.3% between 2008 and 2014.

Substantial growth for the University as the region’s population grows is a given, and so the implications and impact of growth are key considerations in institutional planning and quality assurance. We expect to grow to at least 50,000 students within 5 years.

As a result of our growth to date:

≥ Our research outcomes and achievements are consistently improving in areas of internationally recognised excellence.

≥ The University’s financial position is sound, with an underlying operating result of $66.2 million in 2014 (excluding asset adjustments) and net assets of $1.45 billion.

≥ The University continues to embark on a major capital development program, with capital expenditure of over $350 million in the last triennium.

The University’s mission is to:

≥ be a university of international standing and outlook, achieving excellence through scholarship, teaching, learning, research and service to local and international communities, beginning with the people of Greater Western Sydney

≥ ensure that teaching and the student experience is at the centre of what we do

≥ continue to give life to our commitment to our communities

≥ produce graduates with the knowledge and skills sought after in the workplace and with an active sense of social responsibility.

Engagement with business and industry is a strategic priority for the University which has productive collaborations in research, enterprise and student placements with industry partners.

We are working towards ensuring that our graduates will all have experience in the broader community contributing, thinking, learning and connecting in ways that continue to mark out Western Sydney University as a leading ‘engaged’ university in Australia and internationally.

The University therefore aspires to:

≥ be a distinctively student-centred university

≥ provide a unique learning experience that is innovative, flexible and responsive

≥ expand its international reach and reputation

≥ be a research-led university with regional, national and global impact

≥ be a leading advocate and champion for the Greater Western Sydney and its people

≥ create a dynamic and innovative culture that secures success.



OUR VISIONTo secure success for our students and the Greater Western Sydney region through innovation and discovery in a dynamic and technology-enabled world.

OUR MISSIONTo be a university of international standing and outlook, achieving excellence through scholarship, teaching, learning, research and service to its regional, national and international communities, beginning with the people of Greater Western Sydney.

OUR BELIEFS≥ The primacy of the

student experience

≥ Environmental and social responsibility

≥ A vibrant and inclusive intellectual community

≥ Opportunity for excellence

≥ Being connected locally and internationally

≥ Valuing, developing and rewarding our staff.

OUR VALUESWestern Sydney University has a shared and explicit set of values which underpin all that it does:

≥ excellence and quality

≥ scholarly rigour and integrity

≥ equity and inclusiveness

≥ collegiality and participation

≥ academic responsibility and freedom

≥ relevance and responsibility

≥ ethics and accountability.

THE UNIVERSITY’S MISSION, VISION AND VALUES



The University Profile

WESTERN SYDNEY UNIVERSITY STUDENT PROFILE

≥ Region 76% are from Greater Western Sydney

≥ First in Family 65% have both parents without a university degree

≥ Low SES Highest number of students from low SES backgrounds of any Australian university (over 8,000)

≥ VET sector links 15% entering university on the basis of a TAFE qualification

≥ Age 33% are mature age (25 years or older)

≥ NESB 6.5% are Non-English Speaking Background (arrived here within last 10 years and speak a language other than English at home) compared with 3.3% nationally; from 170 countries of birth. 32% of all domestic students speak a language other than English at home

≥ Work 70% juggle work and study (working longer than students nationally)

≥ ATSI A growing number of Aboriginal and Torres Strait Islander students.

ACADEMIC PROFILEAt Western Sydney University we are unlocking the potential of the next generation of global citizens, leaders and change-makers.

With a focus on equipping our graduates to be workplace ready. Our curriculum reflects the needs of the world we live in. We acknowledge that in today’s fast-paced and changing world, universities don’t have the monopoly on knowledge or education. In pioneering a model of learning that treats our strategic partners as co-creators in education, we work with business and industry leaders to develop course content that meets the needs of employers, the jobs of the future and responds to the challenges of a global workplace.

Our approach recognises that learning doesn’t just happen in the classroom. Instead, we offer a combination of on-campus, online and clinical learning environments, with real-life work experience in professional and community settings in Australia and in the global marketplace.

The University provides a rich and stimulating research environment for both academics and students, with research institutes and centres contributing to postgraduate and undergraduate programs. The University’s key academic units, schools and research institutes focus their priorities on developing strategies to enhance the relationship between teaching and research. They are committed to developing graduates in areas where local needs are significant and growing rapidly.

The schools maintain a high level of community engagement and industry involvement in Greater Western Sydney.

WESTERN SYDNEY UNIVERSITY SCHOOLS

≥ Business

≥ Computing, Engineering and Mathematics

≥ Education

≥ Humanities and Communication Arts

≥ Law

≥ Medicine

≥ Nursing and Midwifery

≥ Science and Health

≥ Social Sciences and Psychology

≥ Sydney Graduate School of Management

WESTERN SYDNEY AREAS OF STUDY

≥ Arts, Humanities and Languages

≥ Business

≥ Communication Arts

≥ Engineering and Information Communications Technology

≥ Forensics

≥ Health and Sport Sciences

≥ Law

≥ Medicine

≥ Policing and Criminology

≥ Psychology

≥ Science

≥ Social Science

≥ Teaching and Education

≥ Tourism and Urban Planning

THE COLLEGEThe College is a not-for-profit, wholly owned entity of Western Sydney University. The College was created in 2006 to provide academic pathways to the University, complemented by English language and other professional programs for Australian and international students. The College plays a very important role in the University’s commitment to widening participation.

The College has four key functional areas:

1. Academic Pathways provide foundation and diploma programs for students proceeding to an academic program at Western Sydney University.

2. English Programs enable international students to gain the academic English skills required to qualify them for university entrance. This unit also provides study tours for international groups which combine English language tuition, industry visits and cultural immersion.

3. Professional Programs deliver VET sector courses and customised training programs, as well as operating as The College’s Registered Training Organisation (RTO).

4. Corporate and Business Services provide management planning, reporting and operational support services across The College.

WESTERN SYDNEY UNIVERSITY ONLINEIn 2015, Western Sydney University Online was launched, offering a range of fully online degrees developed directly by the University and a number of courses in partnership with the world’s leading online university, Open University UK. Online courses provide our students with a greater array of higher education opportunities, and the flexibility to juggle work, family responsibilities, travel and study.



Western Sydney University is a large, research-led and comprehensive metropolitan university serving a growing and diverse urban region. Western Sydney covers some 9,000 square kilometres and is the third largest economy in Australia behind the Sydney CBD and Melbourne.

The region includes 14 local government areas, which together generate almost $95 billion in economic output per year – nearly one third of the Sydney Metropolitan Gross Regional Product.

Over 848,000 people work in Western Sydney (as at November 2012*), with employment forecast to grow by 46.5% by 2036.

A number of major multinational companies have operations in Western Sydney, including BHP Billiton, Coca-Cola Amatil, Qantas,

Sony and Canon, and 15 of the region’s 17 industry sectors each generate more than $1 billion per year.

With a population of two million, Western Sydney has one of the most diverse multicultural communities in the world, including over 100 nationalities.

Western Sydney is home to the largest urban community of Aboriginal and Torres Strait Islanders in Australia, including the traditional Aboriginal groups – Darug, Gandangarra and Tharawal.

Western Sydney also has a younger population on average than for Sydney generally, with more than 1 in 3 people in Western Sydney aged 24 years and under.

* Census results for full-time and part-time employment. 66% are working full-time.

REGIONPROFILE

POPULATION GOVERNMENT2.02 million (2011) 14 local government areas

3.13 million (by 2036, projected) 23 state government electorates

Over 100 nationalities 7 federal electorates

ECONOMY AREAThird largest in Australia 9,000 square kilometres

Economic output $95.6 billion Sydney Olympic Park to Blue Mountains

161,000 businesses (2011) Unique flora/fauna environment



Western Sydney University aspires to be a place that brings positive change to the lives of its students and offers a source of creativity and new knowledge that is relevant and robust, and which contributes to individual and community development.

The University’s place will be at the leading edge of knowledge, providing a contemporary education that builds successful lives and careers for its students and graduates, and conducting research that speaks to the development of urban and rural regions, the new economy, cultural life and professional development.

SECURING SUCCESS: 2015–2020The successful implementation of the Making the Difference Strategy, 2014–2016 has provided a firm foundation for advancing the University’s strategic position, reputation and long-term sustainability. However, in the face of increased competition and unprecedented sector-wide reform, the next phase of the University’s development of its strategic intent has been launched in the form of Securing Success: 2015–2020. The new strategic plan is designed to build on the University’s reputation for resilience and flexibility to cement a student-centred and research-led culture.

KEY AREAS OF FOCUS 2015–20201. Be a distinctively student-centred university

2. Provide a unique learning experience that is innovative, flexible and responsive

3. Expand our international reach and reputation

4. Be a research-led university with regional, national and global impact

5. Be a leading advocate and champion for Greater Western Sydney and its people

6. Create a dynamic and innovative culture that secures success.

KEY PERFORMANCE INDICATORS AND CURRENT PRIORITIES

≥ Widening participation

≥ Student retention

≥ Research outcomes

≥ International enrolments

≥ Postgraduate load

≥ Student satisfaction

≥ Staff engagement.

Strategic Directions



STRATEGIC GOALS AND OBJECTIVES: 2015 – 2020

A distinctively student-centred

university

A unique learning experience that is

innovative, flexible and responsive

A vibrant research- led university

with regional, national and global impact

One goal underpins all others to ensure that Western Sydney University realises its core objective of being a distinctively student-centred university.

FIVE STRATEGIC OBJECTIVES SUPPORT THIS GOAL, REFLECTING THE UNIVERSITY’S:1. ambition as a vibrant research-led university with regional, national and global impact

2. aspiration to provide a unique learning experience that is innovative, flexible and responsive

3. strategic intent to expand international reach and reputation

4. responsibility as a leading advocate and champion for Greater Western Sydney and its people

5. commitment to a dynamic and innovative culture that secures success

A leading advocate and champion for

Greater Western Sydney and

its people

An expanding international reach

and reputation

A dynamic and innovative culture

that secures success



POSITION TITLEChief Student Experience Officer

CLASSIFICATIONSenior Member of Western Sydney University Executive

DIVISIONPeople and Advancement

REPORTING TOVice-President (People and Advancement)

EMPLOYMENT TYPE5 Year Fixed-Term

CONTEXTThe Western Sydney University is a major urban university spread over six campuses in Greater Western Sydney, a region of great opportunity, diversity, challenge and growth. The University has a strong connection to Greater Western Sydney, working with its communities and businesses to contribute to the region’s growth. The University is culturally diverse, with 3,315 staff and 45,383 students drawn from Australia and around the world.

The University’s strategic plan, Securing Success: 2015-2020, articulates the University’s values and commitments.

The Division of People and Advancement is led by the Vice-President (People and Advancement) and has three primary responsibilities:

≥ To develop the University’s academic and professional workforce in conjunction with other Executive members

≥ To assume overall responsibility for the student experience and student life cycle involvement with the University, including outreach programs to schools, innovative approaches to marketing and recruitment, and the student experience more broadly including administration through to engagement with alumni and fundraising

≥ To take responsibility for governance, risk management and compliance.

POSITION PURPOSEThe Chief Student Experience Officer (CSEO) will have overview and accountability for the University student experience and l ife cycle, which is the conceptual framework that represents the journey for the University students (potential, current and alumni). The student life cycle has three broad stages, including:

≥ Attract: attracting potential students to the University

≥ Transform and Empower: covering a student’s time at the University

≥ Advance: launching students’ careers and engagement as alumni.

The Chief Student Experience Officer is a member of the University’s Executive with responsibility for the total student experience and for the effective administration and delivery of designated key functions of the University. These functions provide support for academic decision making and include oversight and leadership of student-related matters, widening student participation, the safety and security of the University’s students, staff and property, and the management and provision of student association liaison across the University.

The Chief Student Experience Officer will provide high-level strategic advice and counsel to the Vice-Chancellor and Vice-President (People and Advancement) as well as contribute at a senior level to policy development, organisational strategy and policy directions, with the overall aim to improve and sustain a positive student experience at the University. This includes innovative contributions on a wide range of academic matters in the context of the University’s strategic plan and the changing requirements associated with student matters in the higher education sector.

The Chief Student Experience Officer will work with directors and senior managers, each of whom will have expertise in areas that support students, student administration, safety and security. The position will liaise with schools, students and student organisations in the development of policy and strategy within their portfolio.

Position Description




The portfolio of the Chief Student Experience Officer is responsible for the delivery of student administration, and provides services and support to a wide-range of users both internally and externally through the following major areas:

≥ Student Administration, including: Admission and Enrolment, Assessment and Graduation, and Courses and Student Records

≥ Campus Safety and Security

≥ Participation and Success, including Counselling, Disabilities, Student Equity and Welfare, Widening Participation, Schools Engagement

DIMENSIONS NUMBER OF DIRECT REPORTS: 7

Titles of direct reports (at present):

≥ Director, Student Support Services

≥ Director, Campus Safety and Security

≥ Academic Registrar

≥ Manager, Widening Participation

≥ Manager, Schools Engagement

≥ Manager, Careers

≥ Executive Assistant

Number of indirect reports: Approximately 150

MAJOR RESPONSIBILITIES ≥ Lead the development and implementation of the University’s strategic plan for the portfolio and the processes by which its strategic objectives will be achieved in line with the University’s Securing Success strategic priorities, ensuring required objectives, timelines and budgetary requirements are met, and that continuous improvement is pursued

≥ Lead, plan and manage student administration and student services to ensure the delivery of the highest standards of management to create a superior student experience at the University

≥ Lead, plan and create innovative campus experiences including safety and security services to ensure the delivery of the highest standards of on-campus experiences for students

≥ Oversee, lead and manage widening student participation strategies to ensure the University is promoted and available to all students as a university of choice

≥ Lead, plan and manage an effective interface and liaison point between the student body and University on independent student representation matters

≥ Provide high-quality, high-level strategic advice and input to the Vice President and the University’s Executive on matters affecting academic decision making and the administration of student-related matters as well as student services, safety and security

≥ Provide the strategic framework for, and management of, the financial, administrative, staffing and other resources of the entire portfolio

≥ Provide staff with the opportunity for ongoing training and staff development activities to enhance skills acquisition and career development, including the utilisation of the COMPASS career development system to set objectives and career plans for staff

≥ Develop, implement and review policies and procedures to ensure compliance with relevant legislative requirements

≥ Ensure ongoing quality assurance and risk management strategies are in place

≥ Contribute to the University through various Committees across the University as required

≥ Develop and maintain effective liaison with student organisations and to represent their needs and concerns to the University’s senior management.

ACCOUNTABILITIES ≥ A strategic plan is designed, consulted and tested based on the University’s Securing Success strategic priorities, with a specific focus on innovation, service excellence and being student centred

≥ The strategic plan is operational across the portfolio

≥ High performance and satisfaction is achieved in student administration operations and processes

≥ Services are innovative and provided efficiently and effectively

≥ Student engagement is positive and supported

≥ On-campus experiences are highly regarded by students and staff

≥ The campus environment is safe and secure, and provides the appropriate experience to support University operations

≥ Widening student participation and student aspirations for higher education is increased

≥ The University is positioned to provide support and assistance to all students

≥ Student governance and representation is effectively identifying, addressing and servicing student needs and is provided the appropriate opportunity for participation in decision making

≥ Input and advice is informed by evidence, well presented with recommended courses of action that enable decision making by the Vice President and the University Executive.

≥ Creative problem solving is undertaken to achieve optimal outcomes

≥ The portfolio is effectively led and managed

≥ Administration, staffing and financial resources are optimised to deliver strategic objectives

≥ A high-performance culture is developed and implemented

≥ Professional development opportunities are identified, negotiated, agreed and placed into the University’s performance system

≥ Goal setting and performance reviews via the University’s performance system are completed across the portfolio

≥ Professional relationships are leveraged

≥ Quality assurance and continuous improvement practices are implemented across the portfolio

≥ Active participation in relevant committees across the organisation

≥ Representation and advocacy is provided to the student body and student organisations in appropriate forums.



WORK HEALTH AND SAFETY REQUIREMENTSFor areas of operational responsibility, ensure all activities comply with WHS legislation and University policy and procedure, including, but not limited to the:

≥ implementation and monitoring of risk management activities (e.g. workplace inspections, incident/hazard investigation and follow-up, implementation of risk controls)

≥ analysis of WHS training requirements for staff including the provision of training and monitoring of training to ensure completion and currency

≥ provision of safe equipment and processes for all staff, students and others.

UNIVERSITY EXPECTATIONS All staff are expected to:

≥ contribute to the efficient and effective functioning of their team or work unit in order to meet University objectives. This includes demonstrating appropriate and professional workplace behaviours in accordance with the Code of Conduct, providing assistance to team members if required and undertaking other key responsibilities or activities as directed by one’s supervisors

≥ participate in the cyclical Career Planning Development Process, which includes an annual review of their performance against agreed operational and performance objectives set in COMPASS

≥ perform their responsibilities in a manner which reflects and responds to continuous improvement

≥ read, understand and comply with all University policies and procedures

≥ undertake risk management and actively support and participate in the risk management processes adopted by the University which include identifying, analysing and evaluating risk that may impact on the University

≥ work at and travel between other University campuses from time to time as may be required during the course of employment

≥ complete all mandatory training such as WHS and equity and diversity online training modules within the first six weeks of commencement with the University. Your supervisor will check to ensure compliance with this mandatory requirement

≥ demonstrate understanding of the principles of anti-discrimination, staff and student equity, work health and safety and other relevant legislation, and show the willingness and capacity to implement equal employment opportunity and work health and safety plans, policies and programs.

KEY RELATIONSHIPS TO POSITIONInternal (within the University):

≥ Vice-President (People and Advancement)

≥ Direct reports (at present):

– Director, Student Support Services

– Director, Campus Safety and Security

– Academic Registrar

– Manager, Widening Participation

– Manager, Schools Engagement

– Manager, Careers

≥ deans, directors and University Executive

≥ schools, institutes and divisional offices

≥ current students

External (outside the University):

≥ government agencies

≥ community partners

≥ VIPs

≥ specialist consultants and service providers

≥ industry partners

PURPOSE OF RELATIONSHIP

≥ Line Manager – to receive direction and advice, provide advice, share information

≥ to provide direction, advice and information

≥ to share information, consult, motivate, and counsel

≥ to consult, provide advice, share information

≥ to liaise, negotiate, represent, advocate and provide support services

≥ to promote the interests of the University, provide/share information

≥ to manage services requested

≥ to build and leverage relationships, collaborate and consult.




KEY CHALLENGES OF THE POSITIONKey challenges for the Chief Student Experience Officer include:

≥ effective management of resources of the portfolio to provide a dynamic team that is responsive to challenges and change with a focus on achieving service excellence and creating a superior student experience

≥ balancing the needs of students, staff and the University when delivering high-quality strategic advice and solutions to the Vice President and University Executive

≥ exercising dynamic leadership in policy development, setting best practice in the delivery of student experience, participation and success, campus experiences and student administration services

≥ development of effective risk management strategies and ensure quality assurance mechanisms are appropriate

≥ achievement of best practice in the provision of services to staff and students in a changing and competitive environment.

DELEGATIONS EXERCISED ≥ This position possesses HR delegations equivalent to Category 6: Finance delegations equivalent to Category 6 responsibilities.

RECOMMENDATIONS EXPECTED

≥ Recommendations for decisions or actions in relation to policy amendments, human resource management, systems utilisation, and financial resources.

MANDATORY TRAINING REQUIREMENTS

≥ WHS Online Modules: 1, 2, 3 and 4

≥ Recruitment and Selection

≥ Budget and Forecasting (TM1)

≥ Record keeping (TRIM)




1. A degree or equivalent, preferably with postgraduate qualifications and extensive relevant experience.

2. A demonstrated record of leadership and senior management in a large, complex, client-focussed environment with a proven record of achievement in management of service experiences.

3. A demonstrated capacity to analyse, integrate, articulate and contribute to policy development and initiatives, provide high-level advice and strategies on a wide variety of matters, and contribute effectively to the strategic direction of a large, diverse organisation.

4. Proven capacity to manage staff and provide a service-orientated culture.

5. Proven analytical and creative problem solving skills with managerial, planning, organisational and communication skills, and the capacity to lead and manage the use and allocation of resources in a results oriented environment.

6. Highly developed oral, written communication and interpersonal skills.

7. A demonstrated ability to build strong working relationships and morale, with a proven capacity to foster constructive debate and consensus, to engage the enthusiasm and earn the respect of colleagues and students, and to act with integrity at all times.

8. Personal attributes: strong results orientation, integrity and personal accountability, flexibility and strong leadership, creativity and innovation, ability to motivate staff to achieve high standards of performance.

9. The capacity to quickly adapt to, and engage in, current political, economic and social issues and future challenges in the higher education sector, nationally and internationally, and the capacity to develop and drive a new paradigm of best practice and innovative strategies to maximise the total student experience.

10. An ability to assess business, financial and operational risks and to articulate, develop, implement and monitor a risk management plan for the portfolio of the Chief Student Experience Officer.

Selection Criteria



Applications are invited until the closing date of 12 October 2015

APPLICATIONS FOR THE POSITION SHOULD INCLUDE THE FOLLOWING PERSONAL DETAILS:

≥ full name

≥ contact telephone numbers

≥ confidential email address

≥ nationality and citizenship.

APPLICATION SHOULD ALSO INCLUDE:

≥ a brief covering letter detailing your leadership and management experience relevant to the position

≥ a full curriculum vitae

≥ a concise statement addressing the attributes outlined above, citing evidence and examples to support your claims

≥ the full contact details of three referees who may be contacted by UniRecruit. Please state your relationship with the referees and rationale for their nomination. The referees will only be contacted with your approval. Please ensure that the referees are willing to speak on your behalf. Input from other people may be sought as part of the due diligence process.

APPLICATION PROCESS

An executive search is being undertaken by UniRecruit in parallel with the public advertisement of the position to identify the widest possible field of qualified candidates globally and to support the University’s Selection Panel in the assessment of candidates against the requirements for the role.*

INDICATIVE TIMELINES

≥ Shortlisting mid-October 2015

≥ Interviews mid-November 2015

ENQUIRIES

All enquiries and applications are to be directed to the consultant assisting the University, Ian Pike at UniRecruit.

Telephone: +61 (0) 408 445 472

Email: [email protected]

* Western Sydney University reserves the right to fill this position by invitation.

How to Apply



There is one university in Australia which has just changed its name. The University of Western Sydney will now be called Western Sydney University.

We have a new logo too.

These changes are indicative of the many transformations we are making at our University this year.

Why are we doing it?

To remain current in a disruptive world.

To establish our reputation for innovation.

You may ask, what difference does a new name or logo really make?

It’s a symbol of our emergence as one of Australia’s most important and innovative universities.

It’s part of our bold, new vision for the next stage of our strategic development.

We want our University to be known for its true value – as a dynamic institution for talented, ambitious people, with the opportunity to realise their full potential. No matter who they are or where they’re from.

A place that pushes the boundaries of how knowledge is exchanged, a place that is student centred and research led.

A university that prepares graduates not just to get jobs, but to create them.

We’ve already made enormous strides in the 26 years since our foundation.

Worldwide, we now rank in the top 2% of universities.

As such, we are leaders in the most dynamic economic and cultural region in Australia – Western Sydney.

We’re adopting new teaching methods opening up the curriculum to technology-infused learning, all underpinned by a commitment to quality.

We ensure our curriculum remains relevant through partnerships with our students, industry, business and government.

Our research program is designed to deliver outcomes that contribute to the economic, social and environmental wellbeing of our communities.

We believe success is fuelled by strong desire and ambition. With a global mindset we work closely with our community to unlock the potential of our students as future leaders and change makers.

Welcome to the new Western Sydney University.

UNLIMITED.WESTERNSYDNEY.EDU.AU

A REVOLUTION 26 YEARS IN THE MAKING



Western Sydney University Locked Bag 1797

Penrith NSW 2751 Australia

WESTERNSYDNEY.EDU.AU

chief student experience officer

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