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WELCOME!

Chief Certified Partner Program

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Program Overview

Why Introduce an Online Certified Partner Program?

You asked. We listened. Annual Customer Satisfaction Survey One-on-one Interviews with 80+

Dealers

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Program Overview

This is what we heard…“I need ways to differentiate my business from the competition.”

“Provide me with complete solution product knowledge & installation techniques.”

“My time is limited. I need training that is fast & simple yet meaningful to my business.”

“Training needs to be on-line or on-site, not during the busiest time of day.”

“You have so many products. Which ones do I choose to impact my bottom-line?”

“I want a partner that gives me access to information my competition doesn’t have!” 3

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Program Overview

This is what we did…

Created a Certified Partner Program with 4 Key Goals:

Help Dealers Differentiate from Competitors

Improve Dealer Business Results Give Dealers Priority Access &

Treatment Keep it Simple!

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Program Overview

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Two New Modules to Launch Q4: Elite Home Theater (Almo E4) & Automated Classroom; 2011 more interactive modules planned!

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Program Overview

1. Differentiate from Competitors

Write specifications to require certified partners

Learn new solutions and techniques to take share

Be recognized as a certified partner Promote certification with marketing

support from Chief

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Program Overview

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2. Improve Dealer Business Results

Training designed to ensure sales & install staff pick the right solutions – fast!

Market segment focused training allows you to expand your business in less familiar markets

Be at the top of Chief’s preferred list for customer referrals

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Program Overview

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3. Priority Access & Treatment

Sneak Peak Product Previews Exclusive Online & Promotional

Opportunities Direct Connect to Customer Service &

Tech Experts Online Dealer Community More on-site training opportunities

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Program Overview

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4. Keep it Simple!

Complete program online! Approximately 4.5 hours for a

complete certification track Each module takes 30 minutes

or less to complete No repeated material Quick quizzes throughout – pay

attention! Build solutions in MountBuilder New tracks continually added!

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Program Navigation

Navigating the Program1. Registration2. Certification / Company Overview 3. Product & Tools Modules4. Select your track

Product Install You can also complete both

5. Select application modules6. Complete certification

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Program Navigation

Navigating the Program1. Registration2. Certification / Company Overview 3. Product & Tools Modules4. Select your track

Product Install You can also complete both

5. Select application modules6. Complete certification

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Program Navigation

Navigating the Program1. Registration2. Certification / Company Overview 3. Product & Tools Modules4. Select your track

Product Install You can also complete both

5. Select application modules6. Complete certification

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Select 1 or both:

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Program Navigation

Navigating the Program1. Registration2. Certification / Company Overview 3. Product & Tools Modules4. Select your track

Product Install You can also complete both

5. Select application modules6. Complete certification

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Select 1 or both:

Select 3:

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Program Content

What will I learn in the Product Track? Features & benefits of Chief products – how to

sell the value difference Sales & specifying techniques How to build many different application

solutions in MountBuilder™ Products and solutions to recommend in key

market segments (Digital Signage, Corporate, etc.)

Who should take this track? Owners, Buyers, Sales, Project Managers,

Estimators, Consultants, Designers, Architects

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Program Navigation

Navigating the Program1. Registration2. Certification / Company Overview 3. Product & Tools Modules4. Select your track

Product Install You can also complete both

5. Select application modules6. Complete certification

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Select 1 or both:

Select 3:

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Program Content

What will I learn in the Install Track?

Key features and technical nuances of Chief products

Installation techniques & tricks to speed installs

Technical requirements to build solutions in MountBuilder specific to the needs for each application solution

Techniques for safer installations

Who should take this track?* Installers, Project Engineers*Your firm must do installations to take this track.

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Program Content

What can I expect to learn in each of the market segment modules?

“The Why” - Key reasons the solution fits the application

“The What” - Focused solutions for the specified market segments

“The Who” - Flat Panel & Projector Mount applications with complete accessory options

“The How” - How to build a solution from substrate selection through install & accessory additions!

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Program Content

What types of applications can I expect to build?

Corporate (boardrooms, conference rooms, training rooms, auditoriums)

Residential (home theaters, other rooms in the home) Education (classrooms, auditoriums, gymnasiums,

computer labs, lounges, lobbies) Digital Signage (malls, retail spaces, restaurants,

airports) Hospitality (in-room suites, lobbies, business centers,

meeting rooms, bars, restaurants) House of Worship (sanctuaries, meeting rooms,

entries, fellowship halls)

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Program Reward Summary

The more you train the more you gain!

* You can take both product & install tracks to learn more in less time…and get more rewards.

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Program Selection

Pick your Program! Product Track (4.5 hrs) Install Track (5 hrs) Both (7 hrs)

Monitor Your Progress Start & stop as your schedule

permits Refer to your module tracker to

find your starting spot

That’s all there is to it! Go to:

www.chiefmfg.com/certification

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