Child Support Case Worker Mentoring Guide

Child Support Caseworker Mentoring Guide Table of Contents

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Table of Contents

TABLE OF CONTENTS ......................................................................................................... 2

HOW TO USE THIS MANUAL ............................................................................................... 3

ORIENTATION .................................................................................................................... 5

CASE INITIATION ................................................................................................................ 7

PATERNITY ESTABLISHMENT ............................................................................................ 10

SUPPORT ESTABLISHMENT ............................................................................................... 14

INCOME WITHHOLDING ..................................................................................................... 18

HEALTH INSURANCE/MEDICAL SUPPORT ........................................................................... 21

ALTERNATE CARETAKERS ............................................................................................... 24

REVIEW AND ADJUSTMENT ............................................................................................... 27

LOCATE .......................................................................................................................... 30

JUDICIAL ENFORCEMENT.................................................................................................. 33

ADMINISTRATIVE ENFORCEMENT ...................................................................................... 37

LICENSE ENFORCEMENT .................................................................................................. 41

ACCOUNT SEIZURE .......................................................................................................... 45

VEHICLE LIENS ................................................................................................................ 49

REAL PROPERTY ADMINISTRATIVE LIENS .......................................................................... 53

TAX INTERCEPT ............................................................................................................... 57

INTERGOVERNMENTAL CASES .......................................................................................... 61

FINANCIAL MANAGEMENT OVERVIEW ................................................................................ 65

CASE CLOSURE ............................................................................................................... 67

Child Support Caseworker Mentoring Guide Contact Information

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Child Support Contact Information Questions regarding this training material should be directed via your local agency

process to the Partner Training Section, Email: PTSReg@wisconsin.gov

A contact person is available to answer e-mailed questions related to this training material, assist you in completing any activity that you are having difficulty with, and/or

provide explanation of anything else about this training material.

Questions regarding Child Support cases, policy and systems should be directed via your local agency process to the KIDPOL Request Form

https://dcf.wisconsin.gov/cs/kidpol

DCF is an equal opportunity employer and service provider. If you have a disability and need information in an alternate format, or need it

translated to another language, please contact (608) 266-3400 or the Wisconsin Relay Service (WRS) – 711.

For civil rights questions call (608) 422-6889 or

the Wisconsin Relay Service (WRS) – 711.

Child Support Caseworker Mentoring Guide How to Use This Manual

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How to Use This Manual This manual is organized by functions of the child support program. Each unit contains three sections: • Suggested Activities that the lead worker will walk through with the new worker. • BCS Resources such as fact sheets, manual chapters, bulletins, and training

materials the new worker can go to for an in-depth explanation of the policies and procedures related to that function.

• A placeholder for County Resources that cover county-specific forms and procedures related to the function being covered.

For best results, the mentor should go through each unit in the following sequence with the new worker: 1. The mentor should start by walking the worker through the activities in the

Suggested Activities section using the agency’s cases as examples. The goal is to introduce the worker to the process as it is carried out in the actual system.

2. Once the worker has been introduced to the process, s/he can read the BCS Resources and complete the online training programs listed in the BCS Resources section of the unit.

3. Finally, the mentor should go through the Suggested Activities with the worker a second time, this time giving the worker limited guidance as s/he uses the resources to determine the actions s/he should take.

The resources and activities listed in each unit and the sequence in which they are covered are only suggestions. The mentor has complete discretion regarding the specific activities to go through with the worker and the sequence in which they should be covered.

Child Support Caseworker Mentoring Guide Orientation

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Orientation Below is a list of topics the mentor will want to cover with the new worker and tasks that will need to be completed to get the worker established in her or his new position.

Supervisory Orientation • Introduction to Other Staff • Building Tour—Break Room, Rest Rooms, Other Departments • Access Code or Key Card • Organizational Chart & Staff Positions • Hours of Operation—Adjusted Work Schedule • Parking • Pay and Time Sheet Protocol • Safety—Panic Button and Duress Phrase • Requesting Time Off • Telephone • Photocopier • Back-up Responsibilities • Staff Meetings • Shared Drive • Setting up Calendar Options • Update Office Contact Documents (Phone Tree and Contact Lists) • County LAN Access • State System Access (IDs for KIDS, Child Support Partner Resources website, and

Learning Center)

Child Support Caseworker Mentoring Guide Orientation

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Training and Online Resource Orientation • Child Support Partner Resources Tour (1 hour) • Bulletin Board • Resource Pages • Fact Sheets • CSBs/CSLs • Manuals • Policy • Forms & Documents • Worklists & Events • Learning Center • Register for Child Support New Worker Fundamentals (4 days) • Register for DocGen Basics Online Workshop (2 hours) • Register for and complete the following online classes: • Introduction to Child Support (3 hours) • Safeguarding Federal Tax Information (.5 hours) • Introduction to KIDS (1.5 hours)

Child Support Caseworker Mentoring Guide Case Initiation

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Case Initiation

Suggested Activities To be completed with an experienced staff worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while s/he performs the activity.

Done 1. Review applications for IV-D services and discuss applications vs. IV-A

referrals. ☐

2. Review and discuss public assistance case types. ☐ 3. Review case initiation in KIDS. ☐ 4. Review duplicate PINs and the procedure for addressing them. ☐ 5. Review the procedure to add both an existing participant and a new

participant to a case. ☐

6. Find some applications for IV-D services and set up new cases. Do the same with IV-A referrals.

☐

7. Review the following worklists, as well as the procedures to work them: ☐ • KCCL - Kinship Care case closure • SCCL - Substitute Care case closure • INI1 - Case initiation

8. Review reports & procedure to work them: ☐ • D623 - IV-A/IV-D case openings error report • D624 - Substitute case opening error report • D724 - Substitute care case not found for WISACWIS grant • C243 - Referrals greater than 15 days

9. Review the following CARES Worker Web pages and discuss how the information on these screens affects cases in KIDS: • Case Summary • Absent Parent • Pregnancy • Household Relationships • Household Members • Confirmed Assistance Group Summary • Case Member History • Individual Eligibility History • Individual Participation History • W2 Information • Case Comments

☐

Child Support Caseworker Mentoring Guide Case Initiation

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Worker Self-Study BCS Resource Material Done 1. Read the Policy Manual chapter on Case Initiation & Update. ☐ 2. Read the Reports Manual, Chapter 2: Case Initiation. ☐ 3. Complete or register for the following online training programs available

in the child support course catalog at PTS Learning Center : ☐

• Alternate Care Basics (IV-D/IV-E Interface) • IVA/IV-D Interface Basics • IVA/IVD KIDS/CARES Online Workshop

4. Read the following fact sheets on the Case Initiation/Update (“intake”) resource page: • Case Composition • Case Initiation • Case Types • PIN & Participant Inactivation • Jurisdiction and Venue

☐

5. Read the KIDS Addresses fact sheet. ☐ 6. Review the following fact sheets on processing CARES referrals: ☐

• CARES/KIDS Interface Basics • CARES/KIDS Interface: Absent Parent Referrals • CARES/KIDS D623 Case Openings Error Report • CARES/KIDS 622A Case Updates Error Report • Participant Matching

7. Read the following fact sheets on WiSACWIS referrals: ☐ • Kinship Care—Case Management • Kinship Care—Fiscal • Substitute Care—Case Management • Substitute Care—Fiscal • WISACWIS/KIDS Interface • WISACWIS/KIDS 622E Case-Updates Error Report • WISACWIS/KIDS D624 Case-Openings Error Report

8. Refer to the following documents in the Forms and Documents manual for applying for services:

☐

• AI01 - Application Packet Cover Letter • AI02 - HSS-81 Outreach Letter – 1 • AI04 - Outreach to NIVD Cases

9. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Case Initiation

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County-Specific Forms and Resources Related to Case Initiation

Child Support Caseworker Mentoring Guide Paternity Establishment

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Paternity Establishment

Suggested Activities To be completed with an experienced staff member The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity. Done 1. Access a new paternity case and evaluate next action: ☐

• Application for services • Referrals

2. Review the paternity interview process: ☐ • Office interview • Phone interview • Mail-in paternity interview form

3. Review/explain Paternity Acknowledgment Through Hospitals (PATH) forms (see Paternity Acknowledgment Through Hospitals (PATH) fact sheet])

☐

4. Read the Birth Record Query fact sheet and follow the instructions for requesting access to the Vital Records Birth Query. Access the WI birth query.

☐

5. Review county practices/procedures re: paternity establishment. ☐ 6. Review the Paternity Establishment chapter of the Reports Manual. ☐ 7. Review your county’s procedure for beginning a paternity action: ☐

• Summons • Petition • Confidential Petition Addendum • State’s/Mother’s/Father’s Affidavit

8. Explain Guardian Ad Litem and the criteria for determining if one is needed. (If child is a marital child or if the parent is a minor, review county practices to see how your county handles marital children/paternity cases).

☐

9. Service of Process: ☐ • Client Pickup • Sheriff/Process Service

10. Set up genetic testing for a paternity case. ☐

Child Support Caseworker Mentoring Guide Paternity Establishment

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Done 11. Complete following activities related to setting the terms of a paternity

judgment: ☐

• Setting birth costs • Establishing child support– see supporting documentation in this

manual under Support Establishment • Costs/Custody/Placement/Tax Exemption/Name Change (all

counties handle these issues differently so review your county practices)

• Medical Support – see supporting documentation in this Guide under Health Insurance/Medical Support

12. Court Process: ☐ • Agency Pre-trial/Offer to Stipulate • Final court date

13. Observe a paternity hearing. ☐

Child Support Caseworker Mentoring Guide Paternity Establishment

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Worker Self-Study BCS Resource Material Done 1. Review Policy manual: Paternity Establishment. ☐ 2. Read the following fact sheets regarding the paternity process: ☐

• Appointments & Hearings • Paternity Acknowledgment • Paternity-Administrative Affidavits for Genetic Tests • Paternity – manually Changing the Child-Paternity Indicator • Paternity – Understanding the Child-Paternity Indicator • Paternity Establishment – Getting Started • Paternity Establishment – Judicial • Vital Records-KIDS Paternity Judgment Interface

3. Review the various documents associated with the paternity process on the Paternity Establishment Resource Page:

☐

• Notice to parties • Percentage of Income Standard • Paternity reporting form (DPH-5020A) • KIDS documents

4. Register and complete the following online training course at PTS Learning Center:

☐

• Child Paternity Indicator 5. Access the Paternity Establishment Resource page and review the

various Child Support Bulletins/Letters. ☐

6. Review fact sheets regarding birth costs available on the Birth Costs Resource page at:

☐

• Forward Health Interchange • Forward Health Screen Guide • Average Birth Costs – Maternity “Kick” Payments • Managed Care Program Codes (includes HMO codes)

7. Review the Birth Costs chapter of the Policy Manual. ☐ 8. Review the paternity process in intergovernmental cases at:

https://share.dcf.wisconsin.gov/cs/Pages/respages/Intergovernmental_Enforcement.aspx

☐

Child Support Caseworker Mentoring Guide Paternity Establishment

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County-Specific Forms and Resources re: Paternity Establishment

Child Support Caseworker Mentoring Guide Support Establishment

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Support Establishment

Suggested Activities To be completed with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Review the following reports and the information they contribute to the

support establishment process: ☐

• PER1 - Open cases with no support order • LOCA - Post Locate Aging Summary • SOP2 - Service of Process No Support Detail • D621 - IVD referral change

2. Explain how the following worklists are triggered, and guide the worker through working them on her/his cases:

☐

• ESCE - Establish support, court case exists • ESNC - Establish support, no court case exists • ESTL - Establish support timeline due

3. Select a sampling of “establish support” worklist items for the worker’s cases (ESCE, ESNC, ESTL), and determine the next appropriate step for the case by answering the following questions:

☐

• Is there an order in another jurisdiction? • Does the NCP need to be located? • Is there a marital presumption? • Can the case be transferred to a tribal agency? • Is there Good Cause? • Do parties live together? • Serial family situation? • Will parties cooperate?

4. Tour the sources and tools that can be used to gather additional information needed in a case investigation, such as CCAP, CARES case files and notes, DILHR, DOT, and relevant KIDS documents (LO03, LO05, HI01, HI02, HI06, etc.).

☐

5. Determine the type of formula that would apply to the situation in one of the worker’s cases in establishment (straight percentage, shared or split placement, high or low income), and calculate the CSUP obligation for that case.

☐

6. Create a Substitute Care case. ☐

Child Support Caseworker Mentoring Guide Support Establishment

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Done 7. Review special circumstances that could give reason to deviate from the

percentage standard: ☐

• Incarceration • SSI • Poverty Level

8. Enter an obligation to provide Medical Support. ☐ 9. Calculate birth costs on a case using the worksheets provided on the Birth

Costs resource page: ☐

• Birth Cost Worksheet – Actual Cost • Birth Cost Worksheet – Regional Averages

10. Generate one of the documents below where appropriate for the case(s) you have been walking through with the worker:

☐

• Petition/Summons • ATC – VPA • ATC – Separation • Order for Appearance is also required • Service of Process – Review Process Service Fact sheet • Acknowledgement of Service • Stipulation • Court Hearing Notices

11. Observe a support establishment hearing. ☐

Child Support Caseworker Mentoring Guide Support Establishment

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Worker Self-Study BCS Resource Material

Done 1. Read the following chapters in the Child Support Policy Manual: ☐

• Support Establishment • Service of Process

☐

2. Read the following fact sheets: ☐ • Appointments and Hearings • Birth Costs – Getting Started • Case Composition • Case Types • Good Cause & Noncooperation • Health Insurance – Getting Started • HMO Birth Costs – Maternity “Kick” Payments • Kinship Care - Fiscal • Percentage Standard—Introduction • Service of Process—General • Substitute Care – Fiscal • Support Establishment

3. Review the following documents in the Support Establishment chapter of the KIDS Forms and Documents manual:

☐

• Petition for Support (SE01) • Summons for 767.501 (SE08) • Affidavit for Establishment (SE09)

4. Register for and attend the following online training course at PTS Learning Center:

☐

• DocGen Online Workshop 5. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Support Establishment

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County-Specific Forms and Resources Related to Support Establishment

Child Support Caseworker Mentoring Guide Income Withholding

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Income Withholding

Suggested Activities To be completed with an experienced staff member. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity. Done 1. Review WI Stats. 767.75 (Income Withholding) and 769.501-503

(Interstate Withholding) and explain. ☐

2. Review the Income Withholding-Getting Started fact sheet, Section 6.0 Worklists Discuss appropriate dispositions, timelines, etc. ☐

3. Discuss the Income Withholding-Getting Started fact sheet, Section 7.0 Reports. Identify which reports are run daily, weekly, monthly, etc. and discuss what information is being provided and why.

☐

4. Review Consumer Credit Protection Act (CCPA) limits in the Income Withholding Provisions fact sheet for proper withholding. ☐

5. Either in KIDS live or training region, show path to income withholding screens and work through creating a wage-withholding notice. Review various COM screens.

☐

6. Review National/Daily new hire reports and determine next course of action. ☐

Child Support Caseworker Mentoring Guide Income Withholding

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Worker Self-Study BCS Resource Material Done 1. Read Policy Manual, Income Withholding. ☐ 2. Read the Income Withholding chapter of the Form & Documents

manual. ☐

3. Review the Income Withholding chapter (12) of the Reports Manual. ☐ 4. Review the following IW-related fact sheets: ☐

• Automatic IW05 • Employment Maintenance • Enforcing Income Withholding • Military Income Withholding • Income Withholding Provisions • Unemployment & Workers Comp

5. Review the Child Support Bulletins and Child Support Letters on the Income Withholding resource page.

☐

6. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Income Withholding

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County-Specific Forms and Resources Related to Income Withholding

Child Support Caseworker Mentoring Guide Health Insurance/Medical Support

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Health Insurance/Medical Support

Suggested Activities To be completed with an experienced staff member. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Discuss the goal to obtain and enter HI information for children on IVD

cases in an effort to move children off of the need for BadgerCare. ☐

2. Find some new cases & practice calculating if a medical support order is required, or if there should be any cash medical support ordered. Review CSB09-39 and CSB09-40 to determine if the payer earns below 150% of the federal poverty level (FPL) and how that affects medical support and other criteria affecting a medical support or a cash medical support order.

☐

3. Review HI06 worklists and procedures, and then work some cases on the worker’s HI06 worklist.

☐

4. Review the Insurance Information Request to the Employer (HI02) document.

☐

5. Review the Health Insurance Policies screens in KIDS and add new information on some cases. Also, review end-dating HI information on some cases.

☐

6. Review the HEAL report. Work some cases on the report to determine what action, if any, might be needed. Discuss how to determine if there is a “root case” with a HEAI order entered, that may need to be redirected along with the CSUP order, or if the case may need to be reviewed for modification to add an HEAI order.

☐

Child Support Caseworker Mentoring Guide Health Insurance/Medical Support

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Worker Self-Study BCS Resource Material Done 1. Read Policy Manual, Health Insurance chapter. ☐ 2. Read the Reports Manual, Chapter 6: Medical Support. ☐ 3. Read the fact sheets on the Health Insurance resource page:

• Health Insurance – Getting Started • Health Insurance – KIDS Instructions • Military Health Insurance • National Medical Support Notice (NMSN)

☐

4. Complete the online training program Health Insurance Processing in KIDS in the Child Support course catalog at PTS Learning Center.

☐

5. Review the following Child Support Bulletin: ☐ • CSB 09-40 Medical Support - Changes to DCF 150

6. Refer to the following documents for establishing and enforcing health insurance in the Forms and Documents manual:

☐

• HI02 – Insurance Info Req to Employer • HI06 – Med Sup Notice (NMSN) NCP/CP • HI09 – End-Dated Employer Letter

7. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Health Insurance/Medical Support

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County-Specific Forms and Resources Related to Income Withholding

Child Support Caseworker Mentoring Guide Alternate Caretakers

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Alternate Caretakers

Suggested Activities To be completed with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Review kinship-care and substitute-care case composition and

assignment rules. ☐

2. Review DCF 150 guidelines related to support establishment in substitute-care cases.

☐

3. Review the county policy when the caretaker relative is changed to the CP in a kinship-care case.

☐

4. Work any existing INI1 worklists: ☐ • Confirm the case • Determine the next appropriate action

5. Discuss what debts are reassigned for kinship-care and substitute-care cases. Ensure the appropriate debts are correctly reassigned on the case you’re currently working with:

☐

• Review system-level accounts and 3rd-party payees on alternate- caretaker cases

• Double-check case account to ensure debts are appropriately reassigned

• Review collections on some active alternate-caretaker cases, and explain how the money moves through the debts

6. Find an interstate substitute-care case, and discuss how these cases are composed and worked differently than in-state substitute-care cases.

☐

7. Review and complete the worklists related to the end of placement (KCCL, SCCL, CCPD, and NCAL) and discuss agency procedure for ensuring:

☐

• Debts are reassigned • Case type is updated • Income withholding is addressed • Financial adjustments are requested/completed

Child Support Caseworker Mentoring Guide Alternate Caretakers

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Worker Self-Study BCS Resource Material Done 1. Read the Reports Manual, Chapter 20: Substitute Care/Kinship Care. ☐ 2. Read the Policy Manual, Case Initiation chapter. ☐ 3. Read the fact sheets on the Kinship Care resource page:

• 622E IV-E/IV-D Case Updates Error Report • D624 IV-E/IV-D Case Openings Error Report • Case Consolidation • Kinship Care – Case Management • Kinship Care – Fiscal • Percentage Standard – Substitute Care • Substitute Care – Case Management • Substitute Care – Fiscal • WiSACWIS/KIDS Interface

☐

4. Complete the online training program Alternate Care Basics (IV-D/IV-E Interface) in the Child Support course catalog of the PTS Learning Center.

☐

5. Read the following: ☐ • Support Calculations in Cases Receiving Adoption Assistance –

incorporated into section 5.3.2 of the Support Establishment Policy Manual

• CSB 10-04R Juvenile Corrections Placements Note: Workers whose job duties involve case initiation should read the fact sheets on the 622E IV-E/IV-D Case Updates Error Report and D624 IV-E/IV-D Case Openings Error Report.

6. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Alternate Caretakers

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County-Specific Forms and Resources Related to Substitute Care

Child Support Caseworker Mentoring Guide Review and Adjustment

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Review and Adjustment

Suggested Activities To be completed with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Review any agency-specific R&A Policies. ☐ 2. Discuss the percentage and dollar amount criteria to qualify for R&A and

that individuals are offered a review every 33 months by the state. Discuss agency procedures with regard to requests for review within the 3-year automatic-review period, taking into consideration the criteria for substantial changes in circumstance.

☐

3. Review pro se motions and how they are handled in the county. ☐ 4. Discuss any free legal resources or assistance provided within the

county to assist customers with pro se litigation. ☐

5. Review the documents that are utilized based on the R&A process (R&A documents handout in conjunction with the Review & Adjustment Desk Guide – Coloring Within the Lines. Ensure the trainee understands the difference between the requirements to conduct a review for TANF (W-2 and KCAR cases) and non-TANF cases, and that there are two tracks for each type of review.

☐

6. Review worklists that are generated by the R&A notifications sent by the State and how worklists are affected based on various dispositions entered within the R&A process.

☐

7. Review the timelines applicable to the R&A process. ☐ 8. Review the R&A reports that are generated and how to work each

report. ☐

9. Go through a pseudo R&A case (TANF and non-TANF) based on the Desk Guide.

☐

Child Support Caseworker Mentoring Guide Review and Adjustment

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Worker Self-Study BCS Resource Material

Done 1. Read the Policy Manual chapter on Review & Adjustment and the

Support Establishment chapter. ☐

2. Review the R&A reports listed in Chapter 13 of the Reports Manual. ☐ 3. Read the fact sheet Review & Adjustment and go over the Process

Steps for TANF, non-TANF, and pro se available on the Review & Adjustment resource page.

☐

4. Complete the online training program Court Order Review and Adjustment available in the Child Support course catalog in the PTS Learning Center.

☐

5. Review the court cases cited in Child Support Bulletin CSB 13-04 Setting & Modifying Orders for Incarcerated NCPs (for court cases).

☐

6. Refer to the following Review and Adjust documents in the Forms and Documents manual. Please note that pro se documents are not found in KIDS:

☐

• RA06 - Request for Review • RA08 - Review Results-No Adjustment • RA14 - Order Amending Judgment • RA15 - Stip/Order Amending Judgment

7. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Review and Adjustment

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County-Specific Forms and Resources Related to Review & Adjustment

Child Support Caseworker Mentoring Guide Locate

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Locate

Suggested Activities To be completed with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Review the Locate-General Fact Sheet with the worker, highlighting the

following: ☐

• Uses of Locate Documents • Locate Events in Section 5.0 • Locate Worklists in Section 6.0. Ensure discussion of timelines

related to INVR (within 2 business days) and LCTL (75 calendar days from the time the locate status changes in kids)

• Discuss Locate Reports in Section 7.0 of the Locate-General fact sheet

2. Review the various Internet Search Resources provided on the Locate resource page and instances for use.

☐

3. Review how to enter manual locate efforts in the NCP’s PIN for case-closure credit.

4. Review other locate resources (PO Agents, Local Jail Contacts, DOT Records, etc.).

☐

5. Review CSL 14-11 - Requests for Department of Corrections Email Procedures.

☐

6. Discuss the CLEAR (Westlaw) Locate tool and which staff in the agency has access and how to make referrals to them. See the Locate – General fact sheet for instructions.

☐

7. Work at least one of the agency-required locate reports using the worker’s cases.

☐

8. Work some locate-related worklist items to show the new staff member real-world applications.

☐

Child Support Caseworker Mentoring Guide Locate

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Worker Self-Study BCS Resource Material Done 1. In the Policy Manual, read the following chapters:

• Locate • Program Security

☐

2. Read the following Locate related fact sheets: ☐ • Locate—Federal • Locate—General • Locate - State • Locate Interface Triggers • Locate – Military • DMV Query – Driver’s License and Vehicle Registration • Federal Case Registry • New Hire

3. Become familiar with the Internet search resources and Internet search engines listed on the Child Support Partner Resources website – Locate resource page.

☐

4. Review the Locate documents in the Forms and Documents manual on the Child Support Partner Resources website. Of particular interest would be:

☐

• General Request for Locate information (02) • Request to CP for Information (03) • Employment Verification (05) • Postmaster Address Verification (22)

5. Review the locate reports listed in Chapter 3 of the Reports manual. ☐ 6. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Locate

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County-Specific Forms and Resources Related to Locate

Child Support Caseworker Mentoring Guide Judicial Enforcement

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Judicial Enforcement

Suggested Activities To be completed with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Review the following enforcement tools, describing the situations in

which they are used, and the procedures for employing them: ☐

• Payment on arrears • Increased payment on arrears • Seek Work • 150% Order • Contempt (See Judicial Enforcement – General fact sheet ) • Criminal Non-Support (See Judicial Enforcement – General fact

sheet) • Petition and Order for Restraining Orders (See Judicial Enforcement

– Monetary fact sheet) • Personal-Injury Settlements • Claims Against Estates (See Judicial Enforcement – Monetary Fact

Sheet) • Judicial Liens (See Policy Manual, Judicial Enforcement) • Bankruptcy (See Bankruptcy Fact Sheet)

2. Print the following enforcement reports for the worker’s cases and walk through the tasks that need to be completed in response to each report:

☐

• C231 - Delinquency Aging Report • D754 - Delinquent APP • ARRN - Arrears Only No Periodic Payment • PER4 - Arrears due in FFY – No Payment • ERIV - Early Intervention Report • PER3 - CSUP cases w/payment in timeframe (monthly report) • IWNA - Active IW with no arrears obligation • D267 - Warrant Tracking (daily report)

Child Support Caseworker Mentoring Guide Judicial Enforcement

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Done 3. Review the enforcement warning letters, found in the Enforcement (EN)

chapter of the Forms & Documents Manual, and the situations in which each letter is used:

☐

• Compliance Enforcement Letter (EN31) • Enforcement Warning Letter (EN01) • Second Warning Letter (EN30) • Arrears Warning Letter (EN29) • Voluntary Job Search (EN04) – may want to send along a Stipulation

and Order for Work Search (EN06) • Involuntary Job Search (EN05) – send only if there is a court order

for job search

4. Select a case that is delinquent and determine if the NCP earns enough money to establish an order for payment on arrears.

☐

• Review the Poverty Level Fact Sheet • Generate an LO05 or query DILHR records. See the DILHR Queries

Fact Sheet.

5. Identify a case in which a stipulation is possible, and begin the process by generating the appropriate documents, such as:

☐

• RA15 - Stipulation and Order Amending Judgment • EN06 - Stipulation and Order for Work Search • GD07 - Cover letter to be signed • IW01 - Notice of Intent to Withhold (150% Notice)

6. Schedule a court hearing and notify the participants who need to appear.

☐

• Complete service of process, if necessary (Refer to Service of Process – General, and Service of Process – Military fact sheets)

• Generate the appropriate hearing notices, e.g. AT04, AT09, AT14 • Generate the appropriate hearing documents, e.g. EN20, EN18,

EN22

7. Observe an enforcement hearing. ☐

Child Support Caseworker Mentoring Guide Judicial Enforcement

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Worker Self-Study BCS Resource Material Done 1. Read the Judicial Enforcement chapter of the Policy Manual. ☐ 2. Read the Judicial Enforcement fact sheets: Of particular interest would

be Judicial Enforcement – General, Judicial Enforcement – Monetary, and Warrants.

☐

3. Learn to access and become familiar with the Wisconsin Circuit Court Access (WCCA) at http://wcca.wicourts.gov/index.xsl.

☐

4. Read the military locate and enforcement Fact Sheets as listed below: ☐ • Project Save Our Children (PSOC) fact sheet • A Guide to CS Enforcement and Military Personnel • Military – Paternity & Support fact sheet

5. Refer to the following documents in the Enforcement section of the Forms and Documents manual at:

☐

• EN07 - Order for Work Search • EN22 - Affidavit for Contempt • EN23 - Order to Show Cause • EN27 - Contempt Order

6. Review the relevant enforcement reports listed in Chapter 7 of the Reports Manual.

☐

7. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Judicial Enforcement

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County-Specific Forms and Resources Related to Judicial Enforcement

Child Support Caseworker Mentoring Guide Administrative Enforcement

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Administrative Enforcement

Suggested Activities To be completed with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Define administrative liens and how they differ from judicial liens. ☐

• Discuss the Child Support Lien Docket and explain how cases are added.

☐

• View the Child Support Lien Docket via the Internet. 2. Review KIDS report LDCC – Lien Docket Court Cases by CSA – this report

lists all court cases that are eligible for the child support lien docket.

3. Review administrative lien terminology: ☐

• Participant Lien • Child Support Lien • Court Case Lien • Lien-eligible Amount (LEA) • Lien arrearage Debt • Monthly Charge Debt • Lien Threshold • Lien Status • Financial Record Review • Limited Enforcement Status • Due Process • Full enforcement status • Direct Appeal • Re-determined eligible

4. Review eligibility-determination processes – refer to Administrative Liens – Eligibility Determination Fact Sheet.

☐

• Provide sample cases to compare lien eligible amount to lien threshold • View the Participant Administrative Lien screens in KIDS List Participant Admin Lien Screen (ALA) Participant Admin Lien Summary Screen (ALB)

5. Explain when ALDE participant event and AL01 case event are created (See the Administrative Liens – Eligibility Determination Fact Sheet.)

☐

6. Explain KIDS document AL01 - Notice of Lien and Credit Bureau Reporting and KIDS document AL01 - Notice of Redetermination and Credit Bureau Reporting.

☐

7. Explain the strategy KIDS uses when determining where to send the notice. ☐

Child Support Caseworker Mentoring Guide Administrative Enforcement

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Done 8. Explain NCP’s rights to contest the amount of delinquent support. The

options are: ☐

• Review the documents on the Child Support Partner Resources website • Explain financial record review • Explain direct appeal • Explain alternative payment plans

9. Explain the process and review documents, events and worklists associated with each option. Refer to Administrative Liens – Due Process and Hearings fact sheet. Provide examples.

☐

10. Discuss how KIDS tracks payer’s requests based on their choice of due-process rights and view the due-process screens on KIDS

☐

• Admin Lien - Due Process History (DPA) • Admin Lien - Financial Review (DPB) • Admin Lien - Direct Appeal (DPB

11. Discuss barring court cases from the lien docket and provide situations why a case should be barred

☐

• KIDS report C757 - Administrative Lien Bar - This report is used by BCS to monitor and track the use of administrative lien bars that have been placed on a court case. CSA staff should use it when considering whether or not to extend or end-date a bar.

12. Review the following reports and explain how to use them ☐ • C246 - Account History • D756 - Admin Lien Limited Aging Report

Child Support Caseworker Mentoring Guide Administrative Enforcement

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Worker Self-Study BCS Resource Material Done 1. Read the publication, What Happens If I Don’t Pay Child Support?

(DCF-69). ☐

2. Read the Administrative Liens chapter of the Policy Manual. ☐ 3. Read the following fact sheets: ☐

• Administrative Lien – Introduction • Administrative Lien – Eligibility Determination

4. Review the Notice of Lien and Credit Bureau Reporting (AL01) from the Forms and Documents Manual.

☐

5. Take the Lien Docket Overview and Eligibility Determination online course available in the Child Support course catalog on the PTS Learning Center.

☐

6. Read the Administrative Liens – Lien Docket Website Fact Sheet. ☐ 7. Read the Administrative Lien – Due Process fact sheet. ☐ 8. Take the following online courses available in the Child Support

course catalog on the PTS Learning Center: ☐

• Due Process: Notice and Timelines • Due Process: Court Hearings • Due Process: Financial Record Review • Barring a Court Case Lien

9. Review the following documents available in the Administrative Liens (AL) chapter of the Forms and Documents manual:

☐

• The Statement of Alleged Error (AL04) • CSA Determination: Lien Remains (AL11) • CSA Determination: Lien Withdrawn (AL05)

10. Review/Print the Administrative Lien Due Process Fact Sheet for further reference.

☐

Child Support Caseworker Mentoring Guide Administrative Enforcement

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County-Specific Forms and Resources Related to Administrative Enforcement

Child Support Caseworker Mentoring Guide License Enforcement

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License Enforcement

Suggested Activities To be conducted with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Explain that the child support agency may take enforcement to withhold,

suspend or restrict the use of driver’s license, professional licenses, and recreational licenses if the NCP is delinquent in remitting child support payments or fails to comply with an administrative subpoena for financial information or genetic testing.

☐

• Enforcement reason DLQ and ADS - refer to the License Enforcement – Administrative Subpoena fact sheet.

2. Review eligibility criteria and explain AEEL and AENL case events. Also review:

☐

• The KIDS report C127 - Participants Eligible for License Suspension report

• Sample cases and determine if the cases meet eligibility requirements (i.e., the court case amount is greater than or equal to 300% of the monthly amount due, and is at least $1000 for the court case)

3. Review C127 and C231 Delinquency Reports. Assess the cases to determine if license suspension is appropriate. (Warning: Just because a case appears on the C231 report does not mean it is eligible for license suspension). Explain action codes and explain why/when/where these codes should be entered in KIDS. Review the worklists and case and participant events the action codes create when entered in KIDS. The action codes are:

☐

• INT - Initial Notice • FNL - Final Notice • CRT - Certified to Agency • RNA - Review no Action • END - Action Ended

Child Support Caseworker Mentoring Guide License Enforcement

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Done 4. Review the NCP’s due-process rights and timelines. Find cases that are

eligible for license suspension. Provide examples of commencing, resuming, and ending license suspension. Review KIDS documents, events, and worklists for the following:

☐

• AE15 - Initial Notice: Intent to Suspend, Revoke, or Deny License (AE15)

• AE16 - Final Notice of Certification • AE20 - Notice to Stop Suspension • AE19 - CP Notice - License Suspension

5. Review KIDS screens used in license enforcement and due process: ☐ • License Action Add/Update (LSB) • License Information List (LSD) • Inquire License Information Detail (LSF) • Update Supplement Data (APA)

6. Discuss NCP’s responses to the Notices (provide examples, if possible): ☐ • Request a court hearing • No response • Pay lien amount in full • Alternative Payment Plan (APP) arrangements

7. Review cases in which APP has been entered and discuss the process used when an NCP defaults on the APP:

• Review and discuss KIDS Reports AAPP and D754 • Review AE18 document and case event • Explain that the AEDF worklist triggers 10 days after the default is

recorded in KIDS

8. Review the License Enforcement – Licensing Agencies Fact Sheet. ☐

Child Support Caseworker Mentoring Guide License Enforcement

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Worker Self-Study BCS Resource Material Done 1. Read the Policy manual chapter on License Enforcement. ☐ 2. Read the following fact sheets: ☐

• License Enforcement – Getting Started • License Enforcement – Due Process • License Enforcement – Licensing Agencies

3. Read about the License Enforcement Eligibility (C127) Report from the Administrative Enforcement chapter of the Reports Manual.

☐

4. Read the Forms and Documents manual entry on the Final Notice of Certification (AE16).

☐

5. Read the Events and Worklists manual listing for the AEFL (Final Notice of Determination) Worklist. (Use the bookmark panel to jump to “AEFL”.)

☐

6. Read the License Enforcement – Administrative Subpoena fact sheet. ☐ 7. Read the Forms and Documents manual entry on the Notice to

Suspend: Noncompliance (AE17). ☐

8. Read the Events and Worklists manual listing for the AENC (Notice of Noncompliance) worklist. (Use the bookmark panel to jump to AENC).

☐

Child Support Caseworker Mentoring Guide License Enforcement

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County-Specific Forms and Resources Related to License Enforcement

Child Support Caseworker Mentoring Guide Account Seizure

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Account Seizure

Suggested Activities To be conducted with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Define account seizure and review criteria for account-seizure eligibility. ☐ 2. Review KIDS Report C126 - Participants eligible for Account Seizure -

this report identifies payers with court cases that meet all the criteria used to determine if the court case is eligible for account seizure:

☐

• Review KIDS case event AEEL (Admin Enf Eligible LS & AS) • Review KIDS case event AENL (Admin Enf Not Eligible LS&AS)

3. Explain Financial Institutional Data Matching (FIDM), an automated tool used to locate addresses and financial assets of delinquent NCPs. Review the Financial Institution Data Matching (FIDM) Fact Sheet.

☐

4. Explain that the AEAS worklist is triggered when a suitable financial account is found. The existence of AEEL event and AEAS worklist is not a green light to proceed with account seizure. They only indicate account seizure might be possible.

☐

5. Select a case with an AEAS worklist and that is listed on the C126 report. Review case event notes and account history statement to determine if account seizure is the next appropriate action. Explain reasons why the CSA will not proceed with account seizure:

☐

• NCP is satisfying his/her monthly current support and arrears obligations. If account is seized, NCP might stop paying.

• There are not sufficient funds in the account • The type of financial account cannot be levied (e.g., bank accounts

on tribal land, inmate-release accounts)

6. Select a case in which account seizure is appropriate. Explain that notice must be sent to NCP within one day of sending the Notice of Levy to the Financial Institution. Review documents and events for proceeding with account seizure:

☐

• AE04 - Request for Information (this document is used in very few instances)

• AE02 - Financial institution Notice of Levy • AE03 - Interested Parties Notice of Administrative Levy (bundled with

AE02) • AE05 - Notice of Administrative Enforcement Action (sent to CP)

Child Support Caseworker Mentoring Guide Account Seizure

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Done 7. Explain that the NCP may, within 20 days of the notice, request a

hearing contesting the account seizure. The NCP may choose to do nothing or to negotiate an Alternative Payment Plan. Provide an example case for each option.

☐

8. Follow instructions in the Appointments and Hearings Fact Sheet to schedule and disposition the HESZ hearing.

☐

9. Review account seizure documents and events when NCP requests a hearing:

☐

• AE11 - Application for Hearing • AE10 - Findings and Order

10. Discuss Alternative Payment Plans and explain that in some instances, the amount seized is negotiated so that the NCP is left with more than $500 in the account. Provide example case.

☐

• Review process for defaulting on APP - Review section 12.1 in the Account Seizure – Administrative Fact Sheet

11. Explain and review the documents to release/disburse funds: ☐ • AE07 - Notice to Disburse Admin Levy • AE06 - Notice to Release Admin Levy

12. Explain and work the worklists APTD - appointment disposition required and RVFI - review for financial institution payment.

☐

13. Review KIDS Report C750 - Ended Liens, Pending Account Seizure Action.

☐

Child Support Caseworker Mentoring Guide Account Seizure

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Worker Self-Study BCS Resource Material

Done 1. Read the Policy manual chapter on Account Seizure. ☐ 2. Read the following fact sheets: ☐

• Financial Institution Data Matching (FIDM) • Account Seizure – Administrative • Account Seizure – Frequently Asked Questions

3. Read the Events and Worklists manual listing for the AEAS Worklist (Use the bookmark panel to jump to AEAS).

☐

4. Read the Reports manual listing for the Account Seizure Eligibility (C126) report.

☐

5. Review the following documents from the Forms and Documents manual:

☐

• Financial Institution Notice of Levy (AE02) • Notice to Release Administrative Levy (AE06) • Notice to Disburse Administrative Levy (AE07)

6. Review the Account Seizure Resource Page for lists of financial institutions and contacts to help seize accounts.

☐

7. Print the Account Seizure Due Process Quick Reference Guide for further reference.

☐

Child Support Caseworker Mentoring Guide Account Seizure

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County-Specific Forms and Resources Related to Account Seizure

Child Support Caseworker Mentoring Guide Vehicle Liens

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Vehicle Liens

Suggested Activities To be conducted with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Explain that vehicles registered with the Wisconsin Department of

Transportation (DOT) are subject to administrative liens. When a NCP’s name is added to the child support lien docket, the information about the payer is sent to the DOT.

☐

• Review KIDS Demographic Verification screen (DOB) - the payer’s date of birth and social security number must be entered in KIDS for the payer’s information to be submitted to DOT

• Discuss the KIDS participant events that create when NCP’s name is submitted/withdrawn from DOT AEVL - Submitted DOT - Lien # AEVL - Withdrawn DOT - Lien #

• Explain that there are no worklists or reports that alert the child support worker that an NCP’s vehicle is subject to an administrative lien.

2. Discuss which types of vehicles are not subject to administrative liens (i.e. snowmobiles, leased vehicles, boats).

☐

3. Explain that the lien must be printed on the title in order for administrative liens to be in effect:

☐

• DOT does not reissue existing registration to show a child support lien has been placed on the title

• Lien will appear on new or use vehicle registrations or when NCP requests a new title

4. Explain that child support agencies have access to Department of Motor Vehicles (DMV) query. Access the system and query cases in which the NCP is delinquent and subject to an administrative lien.

☐

5. Review the Child Support Agency Lien Dockets Contacts duties and the importance of consulting other child support agencies that have a court case lien against the same payer.

☐

Child Support Caseworker Mentoring Guide Vehicle Liens

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Done 6. Explain KIDS document AL01 - Notice of Lien and Credit Bureau

Reporting and KIDS document AL01 - Notice of Redetermination and Credit Bureau Reporting:

☐

• Review the documents on the Child Support Partner Resources website

• Lien is submitted to DOT even when in limited status • Explain the NCP’s due process rights

7. Explain appropriate action to be taken when the NCP contacts the child support agency to release a vehicle lien. Provide examples when it is appropriate to release a lien, even if NCP will not be remitting a payment. Provide reasons why it would be inappropriate to release a lien.

☐

• Always verify the identity of the NCP before taking action. 8. Discuss and review the procedures, documents, and events for ending,

releasing, or satisfying a lien: ☐

• AL09 - Payment Letter - Release of Lien • AL15 - Release of Lien - Personal Property • AL21 - Notice of Admin Lien End - Vehicle Release • AL06 - Satisfaction of Lien

9. Explain that the ALPS worklist is triggered when WI SCTF receives a payment with the AL09 remittance copy. Explain that the ALST worklist is triggered when the court case lien has been satisfied.

☐

10. Explain that notice of child support liens that have ended are sent to DOT in a weekly batch file. It may take 7-10 days after the child support agency releases the lien before DOT updates their records and NCP is able to obtain a clear title.

☐

11. Review and discuss situations when a third party contacts the child support agency to request a release of lien:

☐

• Banks, Dealers, Junk Yard Owners • Explain that when a consumer buys a vehicle from the NCP with a

vehicle lien, DOT won’t transfer the title without a release of lien.

Child Support Caseworker Mentoring Guide Vehicle Liens

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Worker Self-Study BCS Resource Material Done 1. Review the self-study guide for Lien Maintenance and Title Transfers

available for download from the complete course list. ☐

2. Read the following Fact Sheets: ☐ • Administrative Lien – Personal Property • Administrative Liens – Clear-Title chart

3. Review the following documents from the Administrative Liens chapter of the Forms and Documents Manual:

☐

• Payment Letter - Release of Lien (AL09) • Release of Lien - Personal Property (AL15) • Payoff Letter for Lien Satisfaction (AL08) • Satisfaction of Lien document (AL06) • Lien Subordination Agreement (AL19)

4. Read the Alternative Payment Plan fact sheet. ☐ 5. Take the Credit Bureau Reporting online course available in the Child

Support course catalog on the PTS Learning Center. ☐

6. Read the following fact sheets: ☐ • Credit Bureau Reporting • Grants and Loan Denials • Lump-Sum Pension Intercept • Unclaimed Property Intercept

Child Support Caseworker Mentoring Guide Vehicle Liens

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County-Specific Forms and Resources Related to Vehicle Liens

Child Support Caseworker Mentoring Guide Real Property Administrative Liens

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Real Property Administrative Liens

Suggested Activities To be conducted with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Explain that if an NCP is lien-eligible, an administrative lien is

immediately in effect against all real property the NCP owns and has titled at the Register of Deeds Office.

☐

2. Discuss the Child Support Lien Docket and view the website. ☐ • Explain evidence of title and the duties of a title insurance company • Explain that title/abstract companies must search by name and last 4

digits of the SSN to verify identity of NCP

3. Explain how to determine amount of equity in the NCP’s property – Refer to Administrative Liens – Real Property Fact Sheet, Section 3.5.

☐

• Discuss and review KIDS document AL14 – Request for Payment Letter for Release of Lien

4. Discuss appropriate action to take when NCP/title agent/closing agent contacts the child support agency regarding the property lien:

☐

• Release of Lien • Subordination • Satisfaction • Escrow Agreement with a Release of Lien

5. Discuss and review KIDS documents and events for Release of Lien (provide examples):

☐

• AL09 - Payment Letter • AL07 - Release of Lien – Real Property

6. Discuss and review KIDS documents and events for Satisfaction of Lien: ☐ • AL08 - Payoff Letter for Lien Satisfaction • AL06 - Satisfaction of Lien • ALST - Admin Lien Satisfied (event only)

Child Support Caseworker Mentoring Guide Real Property Administrative Liens

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Done 7. Discuss ALPR and ALPS worklists and the appropriate dispositions to

the payoff letters: ☐

• PDNR-– Paid, Not Released • NRSP - No Response • PDRS - Paid, Release • PDST - Paid, Satisfied

8. Explain lien subordination - Refer to Administrative Liens – Real Property Fact Sheet, Section 3.9:

☐

• Discuss and review KIDS documents AL18 Lien Subordination - Acknowledge Request and AL19 Lien Subordination – Agreement.

9. Explain escrow agreement with release of lien - Refer to Administrative Liens – Real Property Fact Sheet, Section 3.10 - 3.11:

☐

• Discuss and review KIDS documents • AL14 - Request for Payment Letter for Release of Lien • AL12 - Child Support Lien Escrow Agreement • AL13 - Escrow Disbursement Letter

☐

10. Discuss and review reports found in the Administrative Enforcement (chapter 8) of the Reports manual:

☐

• C757 - Administrative Lien Bar • D134 - Administrative Enforcement • D754 - Delinquent Alternative Payment Plan • D756 - Admin Lien Limited Enforcement Aging

Child Support Caseworker Mentoring Guide Real Property Administrative Liens

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Worker Self-Study BCS Resource Material Done 1. Review the self-study guide for Lien Maintenance and Title Transfers

available for download from the comprehensive training course list. ☐

2. Read Administrative Lien – Real Property Fact Sheet. ☐ 3. Review the following documents from the Administrative Liens chapter

of the Forms and Documents Manual: ☐

• Payment Letter - Release of Lien (AL09) • Release of Lien - Real Property (AL07) • Payoff Letter for Lien Satisfaction (AL08) • Satisfaction of Lien document (AL06) • Lien Subordination Agreement (AL19)

4. Review the self-study guide for Lien Satisfaction, Lump-Sum Payments and Alternative Payment Plans available for download from the comprehensive training course list.

☐

5. Read the Alternative Payment Plan Fact Sheet. ☐ 6. Take the Credit Bureau Reporting distance-learning course available in

the Child Support course catalog on the PTS Learning Center. ☐

7. Read the following fact sheets: ☐ • Credit Bureau Reporting • Grants and Loan Denials • Lump-Sum Pension Intercept • Unclaimed Property Intercept

Child Support Caseworker Mentoring Guide Real Property Administrative Liens

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County-Specific Forms and Resources Related to Real Property Liens

Child Support Caseworker Mentoring Guide Tax Intercept

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Tax Intercept

Suggested Activities The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Explain that the tax intercept program collects overdue child and family

support, birth expense, medical support and maintenance, if combined with child support and R&D fees.

☐

2. Provide sample cases in which the NCP is delinquent in his/her obligations and review the certification requirements and criteria for both federal and state tax intercept for each case:

☐

• Refer to Section 3.0 of Tax & Lottery Intercept Fact Sheet • Review Case Types fact sheet • Review Debt Types & Classifications fact sheet • Explain timing arrears and review a case account history with timing

arrears • View KIDS Certification screen (FIA) for each case

3. Discuss KIDS automated bi-weekly certification and explain how cases are added and deleted from arrears certification when certain actions happen. Provide example cases.

☐

4. Discuss source codes for IRS or DOR names and addresses in KIDS. ☐ 5. Discuss pre-offset notices and offset notices: ☐

• View pre-off set notices on the Child Support Partner Resources website

• Pre-offset notices are centrally printed at BCS • Pre-offset notice creates a TI01 participant event • IRS sends the federal tax intercept off set notice • DOR sends “Notice of Claim Against Your Refund”

6. Discuss the NCP’s due-process rights: ☐ • If the NCP requests a hearing, follow instructions in the Appointments

& Hearings Fact Sheet to set up the HETI hearing • Explain that tax collections will be held in suspense when a hearing is

pending • Review KIDS document TIO5 - Order regarding Tax Intercept

7. Explain that the TIAD worklist is triggered when KIDS receives a participant address from the IRS and DOR collection files.

☐

• View participant address screen and determine if KIDS document LO22 -Postmaster Verification is required

• Worklist does not auto-delete

Child Support Caseworker Mentoring Guide Tax Intercept

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Done 8. Review distribution hierarchy – refer to the Distribution Hierarchies Fact

Sheet. ☐

• Provide examples to indicate that federal tax intercept collections are first allocated to state-owed debts and state tax intercept collections are first applied to custodial arrears.

9. Discuss tax transaction holds on federal tax collections and provide example in which a collection will be held for 6 months. View CP Participant Account Statement (FAA) screen.

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10. Explain that the CP is charged a fee of 10% (but not more than $25) from each tax intercept over $10.00.

☐

• This fee cannot be waived • NCP is given full credit for amount intercepted • View CP Participant Account Statement (FAA) screen

11. Explain that passport denials and withdrawals are handled through tax intercept. (Refer to the Passport Denial fact sheet).

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12. Discuss State Lottery Intercept by reviewing Section 15 of the Tax & Lottery Intercept fact sheet.

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13. Review and explain how to work the following reports: ☐ • C208 FMS Rejects Report • C416 DOR Reject Report

Child Support Caseworker Mentoring Guide Tax Intercept

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Worker Self-Study BCS Resources Note: This section assumes that basic information on handling federal tax information has already been covered as part of new worker orientation, as a part of the child support agency’s action in compliance with Safeguarding Federal Tax Information, and IRS Safeguarding Requirements in the Program Security chapter of the Policy Manual. Done 1. Read the Guide to Past-Due Support (publication DCF-DWSC-16151) at

http://dcf.wisconsin.gov/publications/pdf/dcf_p_dwsc16151.pdf. This publication contains information about tax intercept for payers and recipients of child support and may help you respond to customer questions on the topic.

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2. Read the following fact sheets: ☐ • Tax and Lottery Intercept • Passport Denial

3. Read Child Support Bulletin 09-34, Passport Zero-Tolerance/Minimum $2,500 Payment Policy

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4. Read about the TIAD Worklist in the Events and Worklists manual. (Use the bookmark panel to jump to TIAD).

☐

5. Review the section on tax intercept reports in the Tax and Lottery Intercept fact sheet.

6. Review the state and federal versions of the Tax Refund Intercept Notice (TI01) in the Forms and Documents manual.

☐

7. Repeat the Suggested Activities section of this topic with your mentor. ☐

Child Support Caseworker Mentoring Guide Tax Intercept

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County-Specific Forms and Resources Related to Tax Intercept

Child Support Caseworker Mentoring Guide Intergovernmental Cases

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Intergovernmental Cases

Suggested Activities To be completed with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Review the concept of initiating and responding state. ☐

2. Review the process for determining controlling order: ☐ • If only one tribunal has issued a support order, the order of that

tribunal is the controlling order. • If two or more tribunals have issued support orders and only one

would have CEJ, that order is the controlling order. • If two or more tribunals have issued support order and more than

one of them could have CEJ, the order issued I the child’s home state would be the controlling order. If there is no order entered in the child’s home state, then the most recently issued order is the controlling order.

• If two or more tribunals have issued support orders and none of them could have CEJ, a new order would be entered and would be the controlling order.

3. Review the process for determining continuing exclusive jurisdiction: ☐ • The concept of CEJ is used to determine which state has the

authority to modify a support order. • A state has CEJ over the support order it has issued for so long as

the payer, payee, or child for whose benefit the support order was issued still resides in the state.

• The issuing state will lose CEJ if either of the following occur: • No individual party or child lives in the state. • Each individual party has filed written consent notifying the issuing

state that they wish to have a tribunal in another sate assume CEJ.

4. Determine if a case is set up properly as an intergovernmental case on the Update Case screen (Path: 01 02+F16):

☐

• Interstate Type - Indicates whether WI is the initiating (I) or responding (R) and whether the CP, NCP or both (or neither) are out-of-state

• Other State Type/FIPS - Lists the case type and FIPS of the other jurisdiction

Child Support Caseworker Mentoring Guide Intergovernmental Cases

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Done 5. Process incoming CSENet transactions on the List CSENet

Transactions screen (Path: 08 01+Enter): ☐

• Use the Valid Transactions Table from the Intergovernmental Enforcement Resource Page

6. Create a request to another state using the Record Request to Other State screen (Path: 08 10):

☐

• Produce the documents required for this request by pressing F11

Child Support Caseworker Mentoring Guide Intergovernmental Cases

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Worker Self-Study BCS Resource Material Done 1. Read the Interstate chapter of the Policy Manual. ☐ 2. Read the Intergovernmental (Interstate) Fact Sheets: ☐

• Intergovernmental – Fiscal • Intergovernmental – Getting Started • Intergovernmental – Inbound Case Processing • Intergovernmental – Outbound Case Processing • CSENet Basics

3. Print and keep for a desk aid the CSENet Reference Guide located on the Interstate Enforcement Resource Page.

☐

4. Learn to access and become familiar with the Intergovernmental Reference Guide, which is linked on the Intergovernmental – Other States resource page.

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5. Register for and complete the CSENet CBT, the QUICK CBT, and the Intergovernmental Child Support: Basic Concepts in the Learning Center.

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6. Refer to the following documents in Interstate chapter of the Forms and Documents Manual:

☐

• IS03 Uniform Support Petition • IS05 Paternity Affidavit • IS06 General Testimony • IS13 CSET1 • IS15 CSET2 • IS17 CSET3

7. Read the Interstate chapter of the Reports manual. ☐ 8. Read CSB11-02R Intergovernmental Regulations and CSB 12-01

Protecting Confidential Information in Intergovernmental Cases. ☐

Child Support Caseworker Mentoring Guide Intergovernmental Cases

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County-Specific Forms and Resources Related to Interstate

Child Support Caseworker Mentoring Guide Financial Management Overview

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Financial Management Overview

Suggested Activities To be completed with an experienced worker. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity.

Done 1. Review the related financial resource pages within the Financial Account

Management resource page. ☐

2. Visit the Trust Fund resource page. ☐ 3. Review account information found on the CSOS website. ☐ 4. Review court order information and financial/non-financial obligations in

KIDS. ☐

5. Review the movement of money through case and participant accounts in KIDS.

☐

6. Review the distribution policy for aid, non-aid, and federal tax intercept collections.

☐

7. Review the different methods to make support payments, and receive support collections.

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8. Review agency policy to handle NCP payments brought into the CSA. ☐ 9. Review policy for distribution and disbursement of collections requiring

special handling. ☐

Child Support Caseworker Mentoring Guide Financial Management Overview

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Worker Self-Study BCS Resource Material Done 1. Review relevant reports in the Financial chapter of the Reports Manual. ☐ 2. Read the following Fact Sheets:

• Disbursement and Payment Methods for CPs & NCPs • Distribution – Back-dating • Distribution – General • Distribution – Hierarchies • Distribution – Pass-Through • Distribution – Retroactive

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3. Complete the online training programs available in the Child Support catalog in the PTS Learning Center:

☐

• KIDS Financial Account Statements • KIDS Financial Processing Basics • Court Order Concepts

4. Review the following Child Support Bulletin: ☐ • CSB 08-03 Interim Financial Summary to Child Support Agency

5. Refer to the following financial documents in the Forms and Documents manual.

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• FN01 Emancipation Notice - Grad Date • FN02 Aggregate Order Emancipation • FN15 Emancipation Notice - No Grad Date • FN17 Interim Financial Summary

Child Support Caseworker Mentoring Guide Case Closure

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Case Closure

Suggested Activities To be completed with an experienced staff member. The mentor should go through the activities in this list twice with the worker - once to walk the worker through the activity, and a second time to observe and coach the worker while they perform the activity. Done 1. Review the Case Closure Codes Table Fact Sheet, and explain the

reasons for closing cases. ☐

2. Because some cases qualify for auto-closure, review the Automated Case Closure Fact Sheet. ☐

3. Review and work reports associated with case closure. ☐ 4. Access KIDS and display the screen in which closure status is entered. ☐ 5. Review arrears forgiveness policies/guidelines (State arrears/custodial

arrears). ☐

6. Discuss documentation needed for some case closure (SSI, deceased parties).

☐

Worker Self-Study BCS Resource Material Done 1. Read the Policy Manual, Case Closure. ☐ 2. Read the Reports Manual: Chapter 16: Case-Closure Reports. ☐ 3. View all Case Closure-related Fact Sheets on the Case Closure

resource page. ☐

4. Review the Child Support Bulletins and Child Support Letters listed on the Case Closure resource page. ☐

5. Discuss Request for Approval to Forgive State-Owed Arrears form. ☐

Child Support Caseworker Mentoring Guide Case Closure

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County-Specific Forms and Resources Related to Case Closure