chime lead forum dc 2015 - hit leader 3.0 cornerstone: developing talent and effective teams
TRANSCRIPT
A CHIME Leadership Education and Development Forum in collaboration with iHT2
HIT Leader 3.0 Cornerstone ________
Developing Talent and Effective Teams
Angela Duncan Diop, ND, CHCIO, VP of Information Systems, Unity Health Care
Richard Ong, MBA, FACHE, CHCIO, VP C& CIO, Saint Vincent Health System #LEAD15
Unity Health Care: 30 Years of Healing
Federally Qualified Health Center
Over 100,000 patients in Washington, DC
29 sites; health centers, homeless
service sites, school based health centers, correctional sites, and
a mobile site Promoting healthier communities through compassion and comprehensive health and human services, regardless of ability to pay.
2
Our Patients
• 107,000 racially and ethnically diverse patients
• 39 languages
• Health disparities, high rates of chronic disease and obesity and poor health outcomes
• Significant homeless population
• Great need for accessible and comprehensive primary care services
3
Finding Our Team Promote from within
In line with our mission
New career opportunities for staff
Enhances career ladders
Incredible pool of people committed to the mission
• HIMS and Patient Registration Clerks
• PM/EMR Analyst and Trainers
• Billing Specialists • PM Analyst and Trainers
• Providers • EMR Analysts, Trainers, Support Team
• Nurses and other Clinical Staff
• Discipline Trainers, Back-up trainers, SMEs
Promoting from Within
Staff Promoted from Within
HIT Team
Team Vision
Developing a better way to standardize care
and better serve our patients
2009
Enhancing systems and tools that promote quality and standardized care and engage patients and staff
2014
5 Lessons Learned • Think broadly and creatively about
who is on the team
• Create a vision or purpose statement for your team
• Create a HIT career ladder
• Have regular developmental meetings with core team members
• Be intentional about building leadership skills
Q & A
Angela Duncan Diop, ND, CHCIO [email protected]
A CHIME Leadership Education and Development Forum in collaboration with iHT2
@AngelaDiop @UnityHealthCare
•Founded by the Sisters of St. Joseph in 1875 •Vibrant Catholic Identity •Multiple entities including:
•428-bed tertiary facility in Erie, Pennsylvania •Acute care and diagnostic hospital (Westfield, NY) •A provider-based Surgery Center •A provider-based Endoscopy Center Urgent Care facility
•4th largest employer – with nearly 3,000 employees, with an economic impact of $604 million to the community •Related Entities •Rehab Solutions •Regional Home Health and Hospice •Regional Cancer Center • 150 Multi-Specialty Medical Group Physicians
AHN •8 Hospitals •250+ Locations •Approximately 17,000 associates •2,750 Physicians •Approximately $2B operation •Level 1 and 2 Trauma Centers •Clinical Campus for Drexel and Temple Universities •Two Nursing Schools
Quality Awards and Recognition – Saint Vincent Hospital
Developing Talent and Effective Teams
Execution
• Hire for SME & Master Craftsmanship
• Disciplined & Systematic Process of converting Strategy into Reality
Exhibiting & Coaching Leadership Traits
• Emotional Intelligence (EI)
• Effective Leadership is a function of strategy, vision and powerful ideas
• Reducing notions of undermining and disrespect
• The brain is defined as being open loop
• Dissonant, distressing, distracting
CHIME Professional Development
• Research the top issues facing CIOs
• Evaluate current offerings
• Recommend effective modalities
Developing Talent and Effective Teams
Leadership Behaviors • Know your people and your
business
• Insist on realism
• Set clear goals and priorities
• Follow through
• Reward the doers
• Expand people’s capabilities
• Know yourself
• Momentum Builders
• Effective Negotiators
The Paradigm of Managerial Transformation
• Concentrate on maximizing opportunities, not troubleshooting problems.
• Focus on right things, and doing things right
• Know that 90% of results are sometimes produced by 10% of the events or people
• Pay more attention to people’s decisions and/or actions
Developing Talent and Effective Teams
Specific Tactics
• Team Formation
• Paired-Programming
• Involve multiple layers and or interdepartmental personnel in hiring and SDLC
• Cross-Training
• Using Sprints
• Governance / Steering
• Pre-Mortem & Post-Mortem
Identifying Challenges
• Removing Friction
• Reshaping the container for Liquid IT
• The Presence of Dark Data
• Innovating beyond your competition
• Dealing with obstructionist
• Avoiding average and irrelevance
Q & A
Richard Ong, MBA, FACHE, CHCIO [email protected]
A CHIME Leadership Education and Development Forum in collaboration with iHT2
@itexec1