chiropractors, discover the secrets to increasing profitability
TRANSCRIPT
Chiropractors,Discover the Secrets to Increasing ProfitabilityPresented by Judy Capko & Joe Capko
October 6, 2015
Agenda
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Agenda
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• Introductions and welcome• Learn the Secrets to Profitability• Discover Kareo’s &
Medicfusion’s Role• Answer Questions
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SpeakersJudy Capko Founder of Capko & Morgan
Nationally-recognized practice management and healthcare consultant with over 25 years experience
Focus on patient-centered strategies, improving leadership, and valuing staff contributions
Judy authored best-selling book Secrets of the Best-Run Practices
New book The Patient-Centered Payoff just released!
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SpeakersJoe Capko Specializes in strategic planning, business
development, qualitative/quantitative studies, and statistical analysis
Conducted patient satisfaction and community needs assessments for all sizes
Over ten years experience with statistical research
Fielded public opinion polls for Public Research Institute and PC World Magazine
BA in Political Science and Urban Planning [email protected]
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Secrets to increased profitability for chiropractors
Resolve workflow problems that kill productivity
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Today’s Objectives
•Quickly consider the nature of workflow problems.• Review most common problems chiropractic
practices face and how to resolve them.•Discuss how some key software features can make
management easier.• Examine ways to help staff do more with higher job
satisfaction.• Assess ways to keep patients happy and the practice
growing.
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Common Problems and Their Solutions
1. Consideration of “workflow”2. Starting well and avoiding scheduling problems3. Avoiding clinical bottlenecks4. Billing and collecting challenges5. General workflow problems6. Common and easily correctable7. Cheap tech tricks8. Integrated technology benefits
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How Workflow Is Like a Hike
• Slowest hiker sets pace • When fastest go faster, the slowest drop further
behind• Speed flow by speeding up the slowest camper• If you’re measuring data throughout your
practice, you’ve got the data to manage
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Scheduling Inefficiencies
• Embrace schedule optimization • Proper use of scheduling program is essential to
understanding what is actually happening• Unpredictable scheduling demand leads to
• Double booking
• Dealing with no shows – are they accurately reflected?
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Scheduling Inefficiencies
• Getting behind schedule – often a symptom!• Your schedule should match reality and help you be
efficient• Are you patients scheduling themselves?
• Patient portal and/or other service, i.e. Zoc Doc.
• Could make a huge difference in the number of patients you see!
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Start Well!
• Pre-visit planning• Morning huddle• Chart review
• Prevent bottlenecks at check-in• Check in tools• Kiosk• Staying on schedule• Just like a traffic jam
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Front Office Productivity
• Pre-registration
• Pre-visit verification of benefits
• Check in and payment tools
• Patient portal - payment and clinical!
• Managing the phones
• Work backlog
• Bottlenecks in your collection process threaten your business!
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Avoiding Clinical Bottlenecks
• The virtual patient—use technology to time shift for greater care and efficiency
• Telephone calls• Messages
• EHR—documenting visits• Messages
• Electronic management allows for tracking and prioritization
• Managing visit time• Interruptions
• Modified open-door policy, schedule access• Manage tasks; don’t have them manage you
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Avoiding Billing Bottlenecks
• Inaccuracies up front, cause delays in billing• Each step can introduce the potential for error• Batch processing results in huge variation in incoming
calls when statements are sent out • Frustrated patients are a great risk to your practice
through negative reviews• Team approach to patient care can pro-actively head
off problems• Make sure you review common financial and billing
reports to discover problems early
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Collecting the Patient Portion
• Clarify terms of visit
• Technology is paramount: ask PMS vendor, billing service, payers
• Possible estimate/collect approaches:• Collect 50% of estimate; make clear remainder will be
charged to card or billed• Collect smaller amounts in full
• Patients sign current financial policy
• Everyone is happier when the patient pays sooner!
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Common and Easily Correctable
• Lunch hour shutdown
• Poor greeting
• Wait times (empower front desk staff!)
• Poor communication• Lack of clarity• Slow follow-up
• Reporting test results
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Technology Is Your Partner!
• Yes, really! You can even off-load many tasks to your patients
• Leverage EHR, PMS in full• Patient engagement, promotion• Electronic statements, payment portal
• New patient payment technologies address your pain – and patients’• Tap multiple technologies, multiple vendors
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Technology – Quick Fixes
• Larger monitors
• Faster Internet speeds
• Back-up connectivity solutions
• Reduce IT problems, HIPAA vulnerabilities and costs with cloud-based systems
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Technology That Smooths Workflow
• Patient-focused websites
• Patient apps
• In-office tablets, kiosks
• Verification, eligibility tools
• Payment systems – automated installments, card-on-file, portal
• Remember: these vendors must play nice, earn your business
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Integrated Systems
Integrating the Practice Management and EMR offers huge benefits
• Billing personnel no longer have to duplicate data entry – eliminating error potential and speeding claim submissions
• Claims can be sent immediately reducing receivables
• Combined with credit-card-on-file capability, both patient portion and payer portion can be resolved almost immediately and with minimal risk
• Comprehensive data means that you can identify and resolve most workflow problems with the help of easy-to-access reports built into most systems
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Key Points
• Think holistically about workflow and understand that the cause may not be the obvious source
• Use data-driven reports to measure your performance• Empower patients and staff at every turn and they’ll
both be happier and you’ll be more profitable• System integration offers huge benefits in reduced
errors, increased payment resolution and patient satisfaction
Agenda
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Agenda
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• Introductions and welcome• Learn the Secrets to Profitability• Discover Kareo’s &
Medicfusion’s Role• Answer Questions
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Discover Kareo’s Role
Cloud-based Billing, Scheduling & Practice ManagementElectronic Health RecordsMedical Billing ServicesPractice Marketing & Patient EngagementFree Education, Training, & SupportRanked #1 by Black Book 3 Years
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Discover Kareo’s Role
Kareo Practice Management
• Multi-resource scheduling• End-to-end claim
management• Patient statements• Integrated credit card
processing• Online billpay
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Kareo Medical Billing: Web, Mobile & Messaging!
• Web and Mobile Software• Calendar & Patient
Check-in• IBM & MAC Enabled• Secure Messaging• Revenue Cycle
Performance for Visibility• Kareo Success Team
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ICD-10 Ready
ICD-10 Ready
• ICD-10 Success Dashboard• Dual Coding Encounters• Encounter & Insurance
PayerValidation
• Diagnosis Crosswalk
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Medicfusion’s Role
Certified EHR for Chiropractors
• Outcomes assessment library
• Custom Forms• Cloud-based• Patient portal
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Private Medicfusion and Kareo Integrated Demo
See the software in action!
Register for a private demo
kareo.ly/chirodemo
• Ultimate EHR and Billing Platform for Chiropractors• Top Rated Billing Software Vendor
• Free Customer Success Coach• Designed for Chiropractors
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PAHCOM
• PAHCOM has approved 1 CEU credit.• Each attendee will receive an email today with a
link to request certification. Certificates will be mailed within the next few days.
• Attendees must be logged into the webinar to receive credit.
• You’ll be asked at the end of the webinar if you want a CEU certificate.
“…Make Your Practice a Best Practice!”
Agenda
31
Agenda
31
• Introductions and welcome• Learn the Secrets to Profitability• Discover Kareo’s &
Medicfusion’s Role• Answer Questions
3232
How to Participate Today…
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