choice support, june 2010 individual service design © simon duffy. rights reserved. the author must...
TRANSCRIPT
Choice Support, June 2010
Individual Service Design
© Simon Duffy. Rights Reserved. The author must be cited if images or slides are used
1.Who really knows you?2.Who really knows what is
possible?3.How will decisions get made?
1. Grow your understanding
2. Define Criteria for Success
EssentialEssential DesirableDesirable
Authority Mum & Dad must be in control
Direction Planning must be natural and part of flow of family life
Some expert advice from time to time
Money Family must avoid debt, crisis
Home Whole family must live togetherClose as possible to where they live now
Support Help must from trusted people Help from family or friends
Contribution
Family must stay active in their wider community and family networks
5. Prioritise - First things first 6. Identify opportunities 7. Take your best shot
8. Research your options 9. Review your research & decide
Define the ground rules for everyone
Do a quick and dirty RAS as soon as possible -
Now?
Put in place a clear management structure
Give people a simple framework for design to use
Build relationships with Southwark
Agree design team and leader
Clarify criteria for success - 1 side of A4
Agree initial budgets
Agree individual service design
Set the support team leader
Find the right home
Organise a plan for change
New design begun
8 Step Process for New Services
Contact Details
Simon DuffyCentre for Welfare ReformThe Quadrant, 99 Parkway Avenue, Parkway Business ParkSheffield, S9 4WGT +44 114 251 1790M +44 7729 7729 [email protected]