Chris Adams Solutions Architect Microsoft Corporation SESSION CODE: MGT303 Brian Copps Service Engineering, Mgr Microsoft Corporation Agenda for the Session. Whats our Operations Role at Microsoft? 10 Geo Data Centers 10 Geo Data Centers > 99.9% Global Availability > 99.9% Global Availability 2M+ Concurrent Connections 2M+ Concurrent Connections 700M Unique Clients/Month 700M Unique Clients/Month 100B Downloads/Year 100B Downloads/Year 500+ PetaBytes of Egress/Year 500+ PetaBytes of Egress/Year 25-50% Service Growth (YoY) 25-50% Service Growth (YoY) Poor Business Planning Technology Complexities Expectation to Manage Growth/Costs 1 - Mitigate Risks (Safety 1 st ) 2 - Cost Efficacy (Manage Budget) 3 - Innovate & Impact (Value) Critical Incident Warning Incident Risk Mitigation Asset Accountability (Servers & Data) Baseline Health Monitoring Pulse Elimination of Legacy Monitoring Tools with limited/no supportability models Cost Efficacy SC Suite vs SC + 3 rd Party + Custom Simplification Strategy - Saved $1.5M in FY10 (People/Infra) 50% complete in Simplification Plan for DC Monitoring & Mgmt; targeting another $500k in FY11 Innovations Objective is too establish the foundation for E2E Service Monitoring & Management Non-SC Collection (3 rd Party Solutions) Threshold Alerts Performance Critical Incident Warning Incident Non-SC Collection (3 rd Party Solutions) Threshold Alerts Performance Database 1 Web Site VIP Web Site VIP Web Server 1 Web Server 2 public partial class TestServiceSample : System.Web.UI.Page { protected void Page_Load(object sender, EventArgs e) { // Default to 200 int httpStatusCode = (int)HttpStatusCode.OK; // Test a sample WCF service SampleSvc.SampleSvcClient client = new SampleSvc.SampleSvcClient(); try { Response.Write("Functional test: "); Widget[] widgets = client.GetWidgets(); // Check for expected result... if (widgets == null || widgets.Length == 0) throw new Exception(Unexpected result."); Response.Write("Passed"); } catch (Exception ex) { // Depending on what test was performed or what the failure was, // set a custom http status code to 600 or above. httpStatusCode = 600; Response.Write(String.Format("Failed Exception message: {0}", ex.Message)); } Response.StatusCode = (int)httpStatusCode; Response.Write(" HTTP Status Code: " + httpStatusCode); Response.Flush(); } public override bool OnStart() { //Get Default Config DiagnosticMonitorConfiguration config = DiagnosticMonitor.GetDefaultInitialConfiguration(); //Windows Performance Counters List counters = new List (); Processor Time"); Mbytes"); Established"); Applications(__Total__)\Requests/Sec"); Interface(*)\Bytes Received/sec"); Interface(*)\Bytes Sent/sec"); foreach (string counter in counters) { PerformanceCounterConfiguration counterConfig = new PerformanceCounterConfiguration(); counterConfig.CounterSpecifier = counter; counterConfig.SampleRate = TimeSpan.FromMinutes(5); config.PerformanceCounters.DataSources.Add(counterConfig); } config.PerformanceCounters.ScheduledTransferPeriod = TimeSpan.FromMinutes(5); //Windows Event Logs config.WindowsEventLog.DataSources.Add("System!*"); config.WindowsEventLog.DataSources.Add("Application!*"); config.WindowsEventLog.ScheduledTransferPeriod = TimeSpan.FromMinutes(1); config.WindowsEventLog.ScheduledTransferLogLevelFilter = LogLevel.Warning; //IIS Logs config.Directories.ScheduledTransferPeriod=TimeSpan.FromMinutes(10); DiagnosticMonitor.Start("DiagnosticsConnectionString", config); // For information on handling configuration changes // see the MSDN topic atRoleEnvironment.Changing += RoleEnvironmentChanging; return base.OnStart(); } Hardware Inventory cpus, drive size, memory, Software Inventory products, security patches, versions, Configuration Data Registry, File Versions, Performance Counters Server and Custom Collections Events and Alerts Time, Frequency, Most Common Availability KPIs SLA %, Download Time, Page Size Error Data HTTP error codes, Common failing pages, DNS Resolution, Incident / Problem Trends, Resolution % by Tier, KPIs, Change / Config Mgmt Trends, Request Frequency, Putting it all Together System Center in Action - Best Practices running-the-largest-corp-online-service-tips-tricks-and-guidance.aspx System Center Team BlogLearn more on System Center Web Sign up for TechEd 2011 and save $500 starting June 8 June 31 stYou can also register at the North America 2011 kiosk located at registration Join us in Atlanta next year