chris fowler general counsel uk commercial, bt plc
TRANSCRIPT
© British Telecommunications plc
The parallels between telecoms business and the legal industry today?
• Commoditisation of traditional revenue streams • Move from traditional usage / variable charging models to
fixed / output based models• Disruptive technology • Lower regulatory barriers to entry – new entrants without
the cost based of established providers
– How has BT adapted?
© British Telecommunications plc
Ahead of the GameBT Legal’s vision is to be: a trusted partner delivering a business-focussed and competitive service to our customers to help them thrive in a changing world
Simple by managing our people by what they do,
not who they do it for
Efficientby
standardising what we do and
providing our people with the
tools to do things right first
time
Clearby clarifying our
role & accountabilities
and being supported to do
it well
Smartby being
informed and knowing our function and
business inside out… and outside in
We will be…
A C
B
D
A1 Enhance know-how & training
A2 Effective communications
A3 Optimise financial planning
B1 Shared services
B2 Core legal services
B3 Central operations
C1 Rationalise & enhance tools
C3 Purchasing excellence & optimisesuppliers
C2 Rationalise systems & processes
D1 Role clarity & accountability
D2 Leadership impact and people engagement
D3 Performance management
BT Legal Vision and Underpinning Transformation Themes
2
Data to drive business behaviour
• Contracts / Transaction documents are data points • Data is driving a discussion on the value of a negotiation!• Being forensic on legal’s involvement in the contracting cycle time • Opportunity for law firms given their transactional data – game changer if it can be used with
technology
Legal cycle time
© British Telecommunications plc
Using data to manage the BT legal business and demonstrate efficiency
© British Telecommunications plc
Motor Claims • Claims handling
for 45000 vehicles• Annual claims
turnover 6000• Recover 94.5%
ULR losses• Comprehensive
3rd party intervention
Public Liability • Annual claims
turnover 5800• Over 55% of
injury claims rejected
• Pro active property repair service
Employment Law• Servicing a UK-
wide workforce of 89000
• Support deals worth over £2bn
• Includes all advocacy
• 300 tribunal claims annually
Employers’ Liability• 350 accident and
disease claims annually
• Serious incident management
• Expertise includes noise, asbestos, stress
• Catastrophic injury
An ABS entity that enables BT Legal to be managed on EBITDA not just GMC