chris savage wistia growing & scaling without the hassle of the hustle
TRANSCRIPT
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Hi!
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I was wrong
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Things I wish I’d known before scaling from 20 to 100 people
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You’ve hired the bestGuiding Assumption
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There is no time to think
Big problems are scarier
Communication gets harder
Scaling Challenges
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Communication gets harderScaling Challenge
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Communicate:New goals for the year
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“When are you going to send out the finished goals?”
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If it feels unfinished,it is unfinished.
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Challenge:All of our teams were on
different schedules
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Communicate:Try to get all teams on the same
schedule
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The Operating System
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Basecamp Summit
Planning
Retros
Form teams
1 week 4 weeks
Execute with your team
Demos to finish so everyone sees progress
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“Why are you changing everything? What the F*&K?”
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We made the same mistake again!We got the tone wrong.
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Mountaineering
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Basecamp1 week
Preparing for the next climb:Monitoring the weatherReviewing past climbsLearning from other groupsLetting off steamRevisit overall processes
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Summits4 weeks
Goals for summits:Laying ropesAcclimatizingRigging laddersDropping off oxygen for future climbsHike
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Ed Viesturs• 1st American to summit all 14, 8,000M peaks• Saved people in the infamous Everest
season of 1996 (Into Thin Air)• Once hiked with Chris & Brendan
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œ
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Made the communication less serious,which let people try the operating
system
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The tone is the message
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Big problems are scarierScaling Challenges
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As the company grows,so does the impact of decisions
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You want the answersBefore you communicate
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Problem:Pricing
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Pricing Testing
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$25/monthUnlimited videos
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0
19
37
56
74
Gross Margin
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Secretly solve the problem
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Eureka!
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We have to raise prices
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The team hated the solution
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We formed anew team to own the
problem.
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The solved the problem openly
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Problem:Changing how we set strategy
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Solve big problems openlyLesson
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There is no time to thinkScaling Challenges
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It’s my job to be busy
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Work Life Unbalanced
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I forgot thatthinking is work
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Running a companyis a creative endeavor
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Solving communication challengesMaking decisions around pricing
Building a more diverse workforce
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You need to see thinking as real work
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Getting free time is hard
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Being busy is a people problemnot a productivity problem
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Delegate moreGet better people
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Hackathons
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Everyone needstime to think and create
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Don’t feel guilty having free timeLesson
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Focus on tone
Solve big problems openlyDon’t feel guilty having free
time
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Thanks!