Christopher G

Christopher G. Jacobs435 Emory St.

Gahanna, Ohio 43230

Phone 740-475-9686

Email chris_jacobs@hotmail.comProfessional ObjectiveTo utilize my background in both Technical Analysis and Project Management to become a Senior Analyst.

Professional HighlightsA seasoned Technical Analyst and Business Manager with over 20 years of experience, my highlights include opening and developing local corporate branch offices, management personnel, and database analysis of millions of records.

With years in roles that require analyzing data to improve efficiencies and increase productivity, my successes in that area lead to my promotion to the Business Intelligence Dept. and being responsible for the largest region of Ferrellgas.

My experience with the systems, customer service, and management helped develop valuable skills in being a liaison between end users and the IT dept. Besides testing a new software system, I was responsible for providing training, technical support, analyzing current systems, and determining policy and procedures.

The work that I did had a substantial impact on productivity, reduced costs, and provided a strong link between IT and the field.

This expertise and skills led to my Analyst role at Verizon. Focused on process improvement, finding errors, and troubleshooting of systems, I was able to test new improvements on the network and pull big data from records to analyze performance.

Verizon Testing & Analysis Tools ExperienceRTR, UC, AGS

MARS

SMART

MTAS

eSM

Terradata

Clarity/Project SharePoint PL/SQL Developer

ACSS

SPIDeRs

Info Log

RA Web/Wiki

RADIO/DIAL

RARS

HP Application Lifecycle Management

Verizon Project ExperiencePrepay Evolution Project (PEP), Lead Provisioning Tester

Pre-Production Pilot (PRPL): SMART Interface Environment Script Development & Testing

Usage Control (UC)/FamilyBase Implementation Team Documentation Project

National SurePay Revenue Assurance (NSRD) Documentation Project QA Reviewer

FamilyBase-Enhancement Testing, Phases I & II

FEMTO Cell Usage Control (UC) Project

RTR Recon Project, UC-RTR-AGS tester

NDA projects, Lead UC Tester & team liaison

JITR Just in Time Reporting (Big Data)

RARS interface enhancement

Education

Business Administration, B. A.

Ohio University

Triple Major: Business Pre-Law, General Business, and Management

GPA: 3.53 (Summa Cum Laude)

Recognition: Ohio University Deans List

Degree of Distinction, Lancaster High School

Completed High Honors College Preparatory Program

National Honor Society

Achieved 3.74 GPA and was ranked 11th out of 442 students

Software Proficiencies

Oracle PeopleSoft (Human capital & Customer Relationship Management)

Descartes Fleetwise (Route Planning & Dispatch Logistics)

Descartes Logistic Network Operating System (LNOS)

PL/SQL Developer (Data Analytics & Executive-Level Reporting)

Terradata/Data Warehouse (Network and Customer Database Analytics)

Oracle Business Intelligence (Business Analytics)

Microsoft Office Suite 2007

Cisco WebEx (Video Conferencing & Recording)

Professional ExperienceVerizon Wireless (Contracted via Ampcus)

Revenue Assurance Network Technical AnalystOctober 2013 April 2016

Teams: National SurePay Reference Data (NSRD), Implementation & Testing Network Integrity, Technical Operations and Data Analytics, all under Revenue Assurance Division Responsibilities: Analyze, validate, and report device behavior on the UC, RTR, and Prepay platforms

Identify and trouble-shoot issues found across the network elements (MTAS, SurePay, MAS, et al)

Design and execute Regression and Ad-Hoc/Custom Testing scripts (DEV & PROD environments) Execute late night/early morning new COS Change Control Testing with NSRD & NNO Create Training documentation for new team members Problem-Solving:

400+: Discovered, reported, and collaborated with software engineers to resolve 400+ defects in a 5-month period Phone Traces: Worked with NNO and Alcatel Lucent (ALU) to do a root-cause analysis to solve SurePay decision logic by identifying pathing anomalies across various network elements Customer & Revenue Impacting: Prevented 6 million UC platform customers from experiencing a service interruption to their 411 service by finding a significant error that had been previously overlooked Customer & Revenue Impacting: Discovered issue with feature provisioning that would prevent data alerts to customers leading to required refunds of data overage revenue. Analytics: Analyze trending for Financial and Network data for unusual spikes and failures, drill down to specific trouble areas, alert responsible network department, and calculate scope of issue.

Shred-it

Operations ManagerJune 2012 to July 2013

I was responsible for developing routing and scheduling methods to most efficiently handle the service requirements of our customers. I created a project schedule that enlisted all company resources to better plan and utilize all departments that could be used my multiple employees in order to schedule work based on time and geographic constraints. I did the recruiting, hiring, coaching, disciplining, and sometimes terminating the employment of my drivers if necessary. This was all done within OSHA and DOT regulations while minimizing overtime and exceeding prior year monthly revenues. I also evaluated several software systems that could be used to handle routing. I was brought on with the understanding that I would be assisting in implementing the new routing software system once selected and the data clean up and transferring of platforms once the system was selected. This implementation has been reconsidered due to financial restraints. Productivity Analyst

FerrellgasNovember 2010 to January 2012

I was promoted to this new position in the company located in the Business Intelligence Department. My role was to provide support, analysis, and evaluations on the operations in the Northeast region of the company. I tested a new routing software system and provided feedback on enhancements as it was rolled out to pilot locations under my supervision. I also discovered process issues and software glitches that impacted our performance across the country. I collaborated with colleagues to determine the best policy and procedures for the field and bridged the gap between what the field needed and what the IT Dept was capable of doing. I also provided data and analysis on various segments of the business to four Vice-Presidents so that they could understand the current metrics and make informed decisions. The work my department was doing was not only personally rewarding, but made a large impact on the companys productivity.

Delivery Manager

FerrellgasFebruary 2005 to October 2010

My role was to establish, implement, and monitor realistic yet challenging standards for propane delivery and service for the eight locations under my control in Ohio. This was an ever changing process due to the seasonal nature of the business, and required me to analyze demand forecasting data and make adjustments to keep expenses low while still maximizing asset utilization. I worked closely with all eight locations, large customer accounts, sales, and other departments to achieve the best results possible. Aside from monitoring the performance of the locations and achieving the budgetary and productivity goals for my locations, I also analyzed reports to reduce database errors and update usage changes on customers in order to reduce service failures and unproductive deliveries. This also included making changes to the data proactively before an issue occurred. My success in this role and rapport with the IT Department led me to me to being promoted by my Vice-President to a Productivity Analyst. Area Business Analyst

FerrellgasJanuary 2003 to February 2005

Initially hired as a Customer Service Manager, my role was to oversee the training of Customer Service Representatives and performing accounting audits in 18 plant locations in Ohio and Western Pennsylvania. I worked with the Customer Service Reps and the local managers to develop action plans to resolve their procedural issues. The company was undergoing a large change in structure as well as en entirely new software platform, and my position changed to that of a Business Analyst. My primary role was to ensure that the data from the old system was accurate and would successfully make it through the transitional software staging tables as it went from a DOS platform into PeopleSoft. I was in charge of delegating, monitoring, and following up on all 18 locations project tasks of cleaning and maintaining the files in the old software database for conversion. I was responsible for providing training before, during, and after the conversion process along with assisting in staff planning for the new business structure. My job duties also included monitoring the revenue performance of all locations and providing report analysis to my Area Manager over a variety of business segments. Store Manager

Auto Body Panels

May 2002 to December 2002

I was the Columbus manager of a warehouse and retail facility for the automotive repair industry. I managed all aspects of a facility that did over a million dollars in sales annually. I was in charge of operations, personnel, training, and building accounts. My territory included Ohio, West Virginia, and Pennsylvania. I ran both the inside retail sales of the showroom as well as the outside sales performed by route salesmen. I also developed a marketing strategy, supervised and evaluated the accounts sales representative for my store to increase market share and brand recognition.

Sales Representative

Choice One Communications

March 2002 to May 2002

I was a Sales Rep for the Southeast Ohio territory for a new provider of telecommunication services. I quickly learned the industry history and service products made available from a local phone company. I sold high speed Internet, long distance, and local service to businesses in my territory. I matched customer needs to benefits from small businesses up to large scale manufacturing plants. I achieved above quota results by warm leads, community involvement, and cold calling customers via phone and door-to-door.

Branch Rental Manager

Enterprise Rent-A-CarJune 1994 to January 2002

I went through the ranks from a trainee to the level of a Branch Manager handling multiple locations throughout Central and Southeastern Ohio. Promotions were based heavily on sales, marketing, and operating profit proficiency. I was responsible for opening the new branch office in Zanesville and built the business from the ground up by cold calling on businesses that had direct or indirect needs. I designed and executed a solid marketing strategy that resulted in record growth and sales for the area. After achieving this success, I was promoted to a major office in Columbus and went on later to double the revenue and break sales records. I handled large accounts, motivated a sales team, marketed to accounts, hiring, training, and employee development, excelling in customer service, accounting, collection of debt, and fleet utilization of over a million dollars worth of inventory.

Helping organizations gain more insight, across more data, and drive better outcomes in every aspect of their business.

Drive innovation, and optimize processes while, delivering extreme performance