chuck rolles & employee health fair buzz schneider...

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Saturday Briefing Page October 4, 2008 Continued on page 8 Continued on page 5 2008 Annual Employee Health Fair By Mercedes Lanza and Lauren Reis e Outrigger/OHANA Employee Health Fair was a great success this year! Approximately 450 employees in Waikiki attended the 2008 Annual Health Fair and received free health services, including flu shots, glucose/cholesterol/triglyceride screenings, massage therapy, grip strength analysis, and blood pressure screenings. Roy C. Kelley, Chuck Rolles, Estelle L. Kelley, and Bob MacGregor at Honolulu International Airport circa 1962 Employees were provided with valuable information about breast cancer and the benefits of self-examination and mammography screenings. e National Kidney Foundation provided information on kidney disease and provided free take-home kits to test kidney function. In addition, employees were reminded of the importance of donating blood at the Outrigger/OHANA blood drive. Christine Jimenez, Lorna Benigno-Agatarap, and Shae Gallardo enjoy Leon Letoto’s healthy cuisine Chuck Rolles & Buzz Schneider Honored A few weeks ago, on September 5, the Hawaii Restaurant Association inducted the second group of honorees into its Hall of Fame. My sister, Jean Kelley Rolles, attended what must have been a nostalgic evening since two of the inductees, Chuck Rolles and Buzz Schneider, had a direct connection with our father, Outrigger co-founder, Roy C. Kelley, and the early days of Travel & Tourism in Waikiki. In the fifties, about half a century ago, Waikiki was a sleepy beachside community still recovering from the effects of World War II. In 95, Roy and Estelle had just completed the 00-room Edgewater Hotel, located where the garage and swimming pool of the Embassy Suites Hotel® at Waikiki Beach Walk® now stand. e Edgewater had Waikiki’s first swimming pool next to some lush gardens. Across Lewers Street at Kalia Road, the Halekulani Hotel was then mainly a collection of cottages. Ground had yet to be

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Saturday BriefingPage �

October 4, 2008

Continued on page 8

Continued on page 5

2008 Annual Employee Health Fair

By Mercedes Lanza and Lauren Reis

The Outrigger/OHANA Employee Health Fair was a great success this year! Approximately 450 employees in Waikiki attended the 2008 Annual Health Fair and received free health services, including flu shots, glucose/cholesterol/triglyceride screenings, massage therapy, grip strength analysis, and blood pressure screenings.

Roy C. Kelley, Chuck Rolles, Estelle L. Kelley, and Bob MacGregor at Honolulu International Airport circa 1962

Employees were provided with valuable information about breast cancer and the benefits of self-examination and mammography screenings. The National Kidney Foundation provided information on kidney disease and provided free take-home kits to test kidney function. In addition, employees were reminded of the importance of donating blood at the Outrigger/OHANA blood drive.

Christine Jimenez, Lorna Benigno-Agatarap, and Shae Gallardo enjoy Leon Letoto’s healthy cuisine

Chuck Rolles & Buzz Schneider Honored

A few weeks ago, on September �5, the Hawaii Restaurant Association inducted the second group of honorees into its Hall of Fame. My sister, Jean Kelley Rolles, attended what must have been a nostalgic evening since two of the inductees, Chuck Rolles and Buzz Schneider, had a direct connection with our father, Outrigger co-founder, Roy C. Kelley, and the early days of Travel & Tourism in Waikiki. In the fifties, about half a century ago, Waikiki was a sleepy beachside community still recovering from the effects of World War II. In �95�, Roy and Estelle had just completed the �00-room Edgewater Hotel, located where the garage and swimming pool of the Embassy Suites Hotel® at Waikiki Beach Walk® now stand. The Edgewater had Waikiki’s first swimming pool next to some lush gardens. Across Lewers Street at Kalia Road, the Halekulani Hotel was then mainly a collection of cottages. Ground had yet to be

Saturday BriefingPage 2

Happy Birthday!Oct 2�: Avelina B. Camungao, Paulina D. Ypil, Elizabeth A. Agustin, Jussie D. Tumaneng, Surlita S. Serrano, Makaio C. Abraham, Jane Chen, Kris K. Nickelsen, and Delia A. Estacio.

Oct 22: Anahely G. Reyes, Antonio M. Garcia, Maria W. Afaga, Maria M.Z. Acevedo, Robert Y. Wataase, and Marylene Lagasca.

Oct 23: Darren C.K. Alcos, Erlinda Niro, Mui Han Leong Ko, Carnita T. Encomienda, Cristina Agmata, Bert G. Nawatani, Jr., and Kin Ho Cheang.

Oct 24: Emerson S. Sales, Shin Y. Lee. Neleo G. Erorita, Lucresia A. Ascino, Siu Fong Kwok, Ablando G. Topenio, Therese C. Chee, and Gundaway P. Tabalan.

Oct 25: Hans P. Allgeier, Leonard V. Millon, June Oh, Alfredo R. Encomienda, Leslie K. Piiohia, Richard R. Sacay, Pam M.G. Yagi, Eddie B. Soriano, Chong Suk Sakamoto, Yan Qiao Gao, and Yu Shin Ng.

Oct 26: Lance K. Sugiyama, Sheila A. Davis, Anabelle Smith, Naila A. Lauprecht, and Jojelyn G. Cabulera.

Oct 27: Cha Yol Yi, Theodore Ho, Johnson Lee, Clarita Esmeralda, Peter A. Bell, Sam Hoffman, and Emily A. Sato.

Saturday Briefing is published by and for the employees

of Outrigger Enterprises Group.

Editor-In-Chief: Richard KelleySenior Editor: Marie Casciato Assistant Editor: Lehua Kala`iContributing Writers: Employees of Outrigger Enterprises Group

Visit us online at: www.saturdaybriefing.outrigger.com

Submit suggestions, comments, and news tidbits to Marie Casciato at

[email protected] or via interoffice mail to OEH/Executive Office,

or contact her at (808) 92�-660�.© 2008 Outrigger Hotels Hawaii An Equal Opportunity Employer

A Sweet Tooth for Ke ‘Ano Wa‘aBy Ka‘ipo Ho

Here’s a trivia question. What has been the most popular way to launch Paddle 2 - Celebrating Where We Come From? FOOD! And lots of it! And a lot of desserts! The hosts of the OHANA Waikiki Malia celebrated Paddle 2 with a dessert contest and a wide selection of sweet cultural confections. Human Resources Directors LiLi Hallett and Kathy Oyadomari and myself were invited to judge the competition, which included seventeen different ethnic dishes. Of course, demonstrating Outrigger’s value of Kaulike (Equality), we sampled all seventeen. I appreciate a good dessert, but have you ever tried to eat seventeen of them in one sitting? The Wyndham at Waikiki Beach Walk® also celebrated Paddle 2 in a sweet and fashionable way and turned their Housekeeping department into an international dessert café. Managers brought in more than a dozen ethnic dessert delicacies, each representing a different culture. The talented team of managers also went to the extent of researching and sharing highlights of their respective cultures. At Wyndham celebrating where we come from is a daily occurrence. Each Wyndham host proudly acknowledges their diverse heritage and wears a nametag that notes their hometown, province, or state. Both hotels also added a bit of eye-candy to their events with ethnic dress and costumes. At the OHANA Waikiki Malia, Housekeepers dressed in their

Yuan Ni Lei, Agatha Kim, Amy Lee, Nanee Oh, Hyang Suk Yi, and Xiao Tzu Yeao dressed in their traditional and contemporary cultural fashions at the OHANA Waikiki Malia

Continued on page 3

Saturday BriefingPage 3

A Sweet Tooth for Ke ‘Ano Wa‘aContinued from page 2

traditional cultural wear, and at the Wyndham Waikiki Beach Walk managers greeted employees wearing cultural outfits. Surrounded by flags from different countries, the Outrigger Kiahuna Plantation Resort celebrated Paddle 2 with a variety of activities including, an innovative name that flag game, a “Cultural Bingo” game, and learning to say ‘hello’ in different languages. Did I happen to mention that they also celebrated with an international buffet and—you guessed it—a dessert contest! Speaking of sweet stories, the management teams of the Outrigger Waikiki on the Beach and Outrigger Reef on the Beach were recently featured in the ‘Āha‘i ‘Ōlelo segment

of the morning show Sunrise on KGMB 9. In addition, the Outrigger Beachfront Managers are attending a �0-week Hawaiian language class offered by Kapiolani Community College’s Interpret Hawai‘i program. Oh, how we anticipate the unique island experience of the sweet and melodic sounds of the Hawaiian language echoing through the lobbies and corridors of our beachfront hotels. Do you have a sweet story to share about how your hotel, department, or even an individual is celebrating Ke ‘Ano Wa‘a? Send a brief write-up and a photo if one is available to me at [email protected] or to Ka‘ipo Ho OEH/HR. We would love to share them with the Outrigger ‘ohana!

Peter Nonales prepares the OHANA Waikiki Malia’s dessert contest table with 17 entries

Nenita Vigilia and Liza Ramos (foreground) share answers, while Fe Esposo (far left) and Thelma Ramos (standing)

do some serious work at the Outrigger Kiahuna Plantation Resort

Issara Jones, Agricola Molina, Shao Fei Weng, Josephine Villar, Valeriana Bonilla and Nenita Nerveza enjoy the baby pictures

at the Wyndham Waikiki Beach Walk®

Elda Kolone and Tara DeSantiago check out the ‘Ohana Board at the Wyndham at Waikiki Beach Walk®

Saturday BriefingPage 4

September Staff Get TogetherBy Una Murray

The Outrigger on the Lagoon - Fiji (FOR) holds monthly celebrations to honor our most outstanding employees and to recognize members of our vuvale (family) who have excelled. Awards are presented to: Back-of-the-House Employee of the Month, Front-of-the-House Employee of the Month, Manager of the Month, and Outstanding Division. Birthdays for the month are also celebrated. Adam Vonthethoff, Director of Food and Beverage thanked the staff for the outstanding service they provide our guests. In addition, he thanked everyone for their commitment to the community and for joining together to make the Outrigger on the Lagoon – Fiji a wonderful place to work.

Congratulations to our September Honorees:

Jerome SeromaBack-of-the-House Employee of the Month

Sisila MeiFront-of-the-House Employee of the Month

Mateo KaveniManager of the Month

Food & BeverageOutstanding Division

Lusia Pau’u, Kuini Nakuru, Moreen Majita, Tu Buli Kurinabili, Kalesi Naruma, Jovesa Kuro, and Jerome Sowane cut the birthday cake

Adam Vonthethoff presents Back-of-the-House Employee of the Month Jerome Seroma with his award

Front-of-the-House Employee of the Month Sisila Mei accepts her award from Adam Vonthethoff

Adam Vonthethoff congratulates Manager of the Month Mateo Kaveni

Adam Vonethethoff accepts the Outstanding Division Award on behalf of the Food &

Beverage department from Robert Hazelman

Saturday BriefingPage 5

2008 Annual Employee Health FairContinued from page 1

This year’s fair featured a wide variety of new vendors. Pacific Sun informed attendees about clothing and accessories that provide protection from our tropical sun. Heavenly Soles informed our ‘ohana about glycerin filled massage insoles for employees who spend a lot of time on their feet. Makana Academy of Skin Care offered facials and gave makeup and skincare demonstrations. Dr. Devereux DDS, provided valuable information on dental care. The Mahina Aroma Therapy line demonstrated the techniques of using essential oils and aromatherapy as tension and stress relievers. Leon Letoto, a practitioner of oriental medicine for 34 years, satisfied the appetites of our employees with his Chinese herbal cooking. Red Mango an all-natural non-fat frozen yogurt store located at Waikiki Beach Walk® handed out coupons, nutritional information. Those who attended the fair on Thursday also received samples of Red Mango’s delicious yogurt.

Continued on page 6

Terri Escritor, Joy Uchida, and Sarah Rauscher Mercedes Lanza, Joy Inouye, and Dr. Chuck Kelley at the reception table

Gina Furuike, Andrew Boyd, and Tammy Arakaki with free samples and coupons from Red Mango

Yu Bing Li, Edna Salvador, Hipolita Rosete, and Ester Viloria sample Leon Letoto’s healthy herbal cooking

Jaime Wong, Robert Ishihara, and Masako Sawyer

Saturday BriefingPage 6

2008 Annual Employee Health FairContinued from page 5

Employees who visited at least six booths were eligible to enter a drawing for door prizes. Congratulations to:

Demetria Ramiscal – Food & Beverage Agatha Kim – Housekeeping

Kristopher Pardillo – HousekeepingMilton Kami – Maintenance

John Cacayurin – BellEspirita Sumibcay – HousekeepingHak Soon Song – Housekeeping

Jolynn Nihipali – Revenue Management Jimmy Zhang – Maintenance

Kalei Balanon – Outrigger ActivitiesMin Hong Kang – Housekeeping

Joanna Lee – HousekeepingCari Coates – Executive Office

Monserio Lacuata – Maintenance Eugenio Ellazar – Maintenance

Renato Yanit – MaintenanceTammy Arakaki – Guest ServicesMonica Wong – Housekeeping

Continued on page 7

Joanna Lee, Miaoxia Chen, and Eufemia Ereno

Lauren Reis and Mildred Courtney with their free samples of Red Mango Alfredo Encomienda, Archie Garcia, and Arthur Corotan

Eric Ishikawa receives his flu shot

Saturday BriefingPage 7

A special mahalo to everyone who helped make this year’s event a great success: Abbott Laboratories, American Cancer Society, American Healthways, AstraZaneca, Blood Bank of Hawai’i, Dr. Devereaux DDS, Doctor’s On Call, Hawaii Wellness Directory, HMSA, HMSA Healthpass and Health Education, Kaiser Permanente, Kapiolani Women’s Center, Makana Academy of Skin Care, John O’Malley with Pacfic Sun, Leon Letoto, Pam Matusada with Mahina Aromatherapy, The National Kidney Foundation, Transitions Lifestle Systems, Pfizer, Vision Service Plan, US Wellness, and Nurhan Enustun. Stay Healthy and see you next year!

2008 Annual Employee Health FairContinued from page 6

Alicia Vidal, Mady Agcamaran, Michelle Dubach, and Gary Tachino

Tammy Awong and Evelyn Dellosa

Kathy Hansberry receives her massage by Kapiolani Womens Center

Elvie Amor, Elizabeth Agustin and Wendle Raping waiting in line to receive massages

Yuk Lan Lau getting ready for a facial and makeover by Makana Esthetics Academy

Bruce Musrasrik has his blood pressure checkedMichelle Paiaina-Makua tests her hand grip strength

Saturday BriefingPage 8

broken for the first phase of the Outrigger Reef Hotel. All around there were other wood-framed cottages, sometimes rented to tourists but often occupied by people who worked in downtown Honolulu. They commuted to their jobs on electric trolley buses until �958. These trolley buses, like many others still in service in cities around the world, drew their power from booms reaching up to a network of bare wires strung above major roads, including Kalakaua Avenue. During those years, I was in college and then medical school. Jean was at Cornell Hotel and Restaurant School where she became friends with a classmate named Chuck Rolles. Jean and Chuck were married on a winter day in snow-covered Binghamton in upstate New York in �957. I attended the wedding carrying my recently born first child, Kathy, who is now the wife of David Carey, CEO of Outrigger Enterprises Group. After a brief career as a Navy pilot, prematurely ended by post-Korean War federal budget cuts, Chuck and Jean traveled to Waikiki but planned to return to New York where Chuck had a job offer with a stock brokerage firm. At the end of their Hawaii visit, however, Chuck didn’t want to leave. Roy asked Chuck if he would like to put to good use some of the things he learned in hotel school by working at the recently opened Reef Hotel. Chuck said yes. Meanwhile, in �958, Roy determined that the Lewers Street area needed some more restaurants. He helped bankroll a bright young man named Buzz Schneider to open Buzz’s Steak and Lobster in one of the cottages on Beachwalk, next to the Edgewater Hotel. It featured an open-air, casual atmosphere and a salad bar. Buzz served the entire meal on one dish. He’d serve the meat from a wooden platter onto the salad plate, which was still smeared with the remains of the salad dressing. He claimed the salad dressing improved the flavor of the steak. Jean recalls what happened next. “The lobby area of the mauka wing of the Edgewater Hotel was an open space

Chuck Rolles & Buzz Schneider HonoredContinued from page 1

Scott Rolles congratulates his dad Chuck

Chuck Rolles and Dr. Richard Kelley caught up on old times last year

that was not well utilized. It was used only a couple of days a week by a group that played duplicate bridge. In early �959, my father, Roy, accompanied by Chuck, went to see Buzz and invited him to open a second steak house in that Edgewater space. Buzz declined the offer. “After the meeting, Chuck said he’d like to put in the steak house. Roy was doubtful but finally agreed and then, with Chuck in tow, went to see his project manager and general right hand, Nobu Hidano. He asked Nobu to install some split sisal strips that Chuck thought would make great wall paneling. But he told Nobu to put up the paneling so it could be taken down easily because Chuck was probably only going to last three weeks! “A simple partition was also put up, bamboo, fishnets and glass balls were hung from the ceiling, and second-hand kitchen equipment was purchased. We hired clean-cut college kids in shorts and sneakers as waiters. There were no tablecloths. The menus were painted on used bottles of Lancer’s wine. This was a radical contrast to the restaurant service available in other Waikiki hotels at the time – the deluxe Royal Hawaiian and the traditional Moana. There, wait help in coats and ties or even tuxedos served multi-course gourmet meals on white tablecloths with an endless supply of fine silverware and crystal. “When the restaurant opened in March, �959, it was an instant hit! “Success brought with it challenges. I came in every afternoon with our nine-month-old son, Scott, in a bassinet and placed him on the floor while I did the food prep and later washed all the dishes by hand. Chuck was working the day shift at the Reef Hotel and every afternoon walked across the street to set up the salad bar and open the restaurant. “From these simple beginnings Chuck expanded his business to the current total of nearly 30 restaurants across the United States from Massachusetts to Guam. He was

Continued on page 9

Saturday BriefingPage 9

Two years later, Buzz expanded to Lanikai, on the other side of Oahu, when he bought the thatched-roof Lord’s at Lanikai on Kaelepulu Stream, just across from Kailua Beach Park. A restaurant in Pearl City, Oahu, followed in �965. He moved his first restaurant to the Outrigger Reef Lanais, a block away on Saratoga Avenue, when the Waikiki Village construction took his site on Beachwalk in the early �970s. That restaurant finally closed in January 2006 to make way for the construction of the Trump Tower, Waikiki Beach Walk.

Today, Chuck’s restaurants are still doing well across the U.S. Scott Rolles operates Chuck’s, now at the Outrigger Waikiki, in the same manner his dad did 50 years ago except you can’t get a steak dinner for $2.95 anymore. Chuck is now retired in Aspen. When I called to congratulate him on the Hall of Fame honor, he was quick to share credit with Jean, saying she had played a great role in his success. Buzz passed away in 2006 at the age of 78, but members of his family still operate Buzz’s Original Steak House in Lanikai and in Pearl City today. Congratulations to Chuck Rolles on this magnificent award. And to my good friend Buzz Schneider, how I wish you were here to share this honor.

the first to bring the steak house and salad bar concept to the mainland. Customers everywhere fell in love with the informal atmosphere, the open grill, the all-you-can-eat salad bar and the high-value concept.” Carrying this new restaurant concept to the continental U.S. was not easy. In �960, Chuck and Jean moved to Aspen, Colorado, where they lived in a small trailer with their two children, Scott and Kiki (born later in �959, clearly a landmark year for the young family), while they developed a Chuck’s-style restaurant called The Steak Pit in the basement of a commercial building. Later they opened a Chuck’s in the La Brea district of Los Angeles. I happened to be in Los Angeles on opening day and came by to find everyone standing around waiting for the first customer. It was me! I had my meal with all sorts of attention and may have been the only customer they had the whole evening.

Chuck Rolles & Buzz Schneider HonoredContinued from page 8

Hawaii Restaurant Association 2008 Hall of Fame Awardees

Eddie Flores - L & L Drive-InnMarian Harada - Harada Enterprises,

Marian’s and Dot’s Drive-InnPaul Mann - Korner Pocket Bar & Grill

Michel Martin - Chez MichelShiro Matsuo - Shiro’s

Denjiro Ota - Tip Top CafeChuck Rolles - Chuck’s Steak HouseBuzz Schneider - Buzz’s Steak House

Roy Shimonishi - Hungry LionMaurice Sullivan - McDonald’s

Robert Taira - King’s Bakery

Buzz Schneider

The original Chuck’s Steak House in the Edgewater Hotel

Saturday BriefingPage �0

Perry Sorenson, The Photographer By Nancy Daniels

What has our former Senior Vice President and Chief Operating Officer Perry Sorenson been doing in the two years since his retirement? In addition to spending a great deal of quality time with his family, Perry has also been traveling the world and documenting those travels through photography. Perry is sharing some of his photos this month at a special photography exhibition at South Street Gallery, 627 South Street, and he invites all of the Outrigger ‘ohana to visit the Gallery during the October showing, which is open Monday through Friday from 9 a.m. to 5 p.m. On display is a selection of photos Perry took on a trek to the Annapurna base camp in the Himalaya mountains of Nepal. Photos of a trip biking through the Tuscan region of Italy and onto Rome, and a safari in Africa are also on display.

According to Perry, seeing the world as a beautiful place just waiting to be discovered moment by moment has led to some wonderful encounters with people in foreign countries. “Naturally, I travel to see the sights,” Perry said, “but I photograph to understand. Looking at a scene through a viewfinder forces you to slow down and really see something, whether large or small, in terms of light and texture and shape. It’s these moments of discovery that I try to convey and thus share through my photos.” So, if you are in the downtown area, stop by a take a look at Perry’s exhibit.

Perry Sorenson

This photo taken near Mombo Camp, Botswana, Africa. Dr. Dolittle might mistake these two giraffes for a pushme-pullyu, the storybook two-headed animal. Giraffes thrive on African

acacia trees and never seem to stab their long purple tongues on the wicked thorns.

This photo of the Machhapuchhare Sunset was taken near Pothana, Nepal. While there are higher mountains in the Himalaya, none matches the symmetry or beauty of Machhapuchhare

(23,000 ft). The name means “fish-tail” in Nepalese, and it is clear why. Trekking toward the Annapurna Sanctuary, its unmistakable shape disappears and reappears, a reassuring

“architecturally perfect” guidepost for someone unfamiliar with the territory.