cii hr excellence model and efqm model

7/23/2019 Cii Hr Excellence Model and Efqm Model

1/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5

@NN CU DS@DLLDB@D JFIDL ( DH_J JFIDL1

O @FJWOUOYNXD PYTI^

Pujjdr Nbtdrbscnp Wrfad`t Udpfrt

Puejnttdi tfworis Wortnol

Hulhnlljdbt

Fh

Wfst Kroiuotd Inplfjo nb Jobokdjdbt

#Opprfvdi ey ON@YD, Kfvt" fh Nbino.

O`oidjn` Pdssnfb

57?7*57?5

Puejnttdi Ey1Oburddt Molro

EJ*7?775>

Tbidr tcd Kuniob`d fh1

Nbiustry Kunid Ho`ulty Kunid

Jr" Pobiddp Uon Ir" Obnto Pnbkc

@fbtnbdbtol @orefb Nbino Lti Ordo @conrpdrsfb CU

http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2


2/60


@FJWOB^ @DUYNHN@OYD



3/60


ID@LOUOYNFB

N cdrdey id`lord tcot tcd rdsdor`c prfad`t rdpfrt fb @NN CU DS@DLLDB@D JFIDL ( DH_J

JFIDL1 O @FJWOUOYNXD PYTI^ ns o rd`fri fh tcd nbidpdbidbt wfrm `orrndi fut ey jd

ubidr tcd supdrvnsnfb obi kuniob`d fh Jr" Pobiddp Uon, suejnttdi nb portnol hulhnlljdbt fh WFPY

KUOITOYD INWLFJO NB JOBOKDJDBY #WKIJ. tf NBPYNYTYD FH JOBOKDJDBY

PYTINDP, KCOQNOEOI"

Ycd Udpfrt cos bft eddb prdvnfusly suejnttdi hfr tcd owori fh oby inplfjo&idkrdd tf

oby ftcdr ubnvdrsnty& nbstntutnfb"

Oburddt Molro

EJ*7?775>

NJP, Kcoznoeoi



4/60


@*503, ETLOBIPCOCU UFOI, LOL _TOB

KCOQNOEOI*57?77>

YF [CFJ PF DXDU NY JO^ @FB@DUB

Ycns ns tf `drtnhy tcot OBTUDDY MOLUO, o stuidbt fh Wfst Kroiuotd Inplfjo Nb Eusnbdss

Jobokdjdbt hrfj Nbstntutd fh Jobokdjdbt Ptuinds, Kcoznoeoi cos `fjpldtdi cdr Pujjdr

Nbtdrbscnp Wrfad`t tntldi, @NN CU DS@DLLDB@D JFIDL ( DH_J JFIDL1 O

@FJWOUOYNXD PYTI^ ot @FBYNBDBYOL @OUEFB NBINO LYI"

Tbidr jy kuniob`d obi supdrvnsnfb"

N wnsc cdr oll tcd edst hfr cdr huturd dbidovfrs"

Ir" Obnto Pnbkc

Ordo @conrpdrsfb CU

NJP Kcoznoeoi



5/60




6/60


O@MBF[LDIKDJDBY

N wfuli lnmd tf dxprdss jy iddp sdbsd fh krotntuid obi snb`drd tcobms tf Ir" U"M" Ecoroiwoa,

Inrd`tfr Kdbdrol fh NBPYNYTYD FH JOBOKDJDBY PYTINDP hfr prfvninbk ob fppfrtubnty tf

ins`fvdr tcd `frpfrotd wfrli, hrfj o `lfsd pdrspd`tnvd"

N tomd tcns fppfrtubnty tf dxtdbi jy snb`drd krotntuid tf Jr" Pobiddp Uon, Pdbnfr Jobokdr CU,

@orefb @fbtnbdbtol Nbino Lti #@@NL., hfr prfvninbk jd tcd bd`dssory nbhfrjotnfb fb tcd suead`t

fh CU obi tcd rdqunrdi rdhdrdb`ds"

N dxtdbi jy snb`drd krotntuid tf Js" Obnto Pcorjo, Ordo @conrpdrsfb CU fh NJP Kcoznoeoi hfr

tcd inrd`tnfb, sukkdstnfbs obi nbhfrjotnfb prfvnidi wcn`c wdrd fh utjfst njpfrtob`d hfr tcd

su``dsshul `fjpldtnfb fh tcd prfad`t"



7/60


@FBYDBYP

@fjpoby @drtnhn`otd

Id`lorotnfb

O`mbfwldikdjdbt

@coptdr ? Dxd`utnvd sujjory

@coptdr 5 Nbtrfiu`tnfb fh tcd tfpn

@coptdr 0 @fjpoby Wrfhnld@coptdr 9 Lntdroturd Udvndw

@coptdr 4 Udsdor`c Jdtcfiflfky

@coptdr 8 Lnjntotnfbs

@coptdr ; Obolysns ( Hnbinbks

@coptdr 3 @fb lusnfb ( Pukkdstnfb

@coptdr > Enelnfkropcy

@coptdr ?7 Obbdxurd

LNPY FH HNKTUDP



8/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5N" @fbtnbdbtol `orefb voluds

NN" @fbtnbdbtol @flfrs

NNN" Ldvdls fh Ud`fkbntnfb fh @NN Jfidl

NX" @NN Jfidl

X" DH_J Jfidl



9/60


DSD@TYNXD P^BFWPNP

Ycd prfad`t ossnkbdi wos tf stuiy tcd CU Dx`dlldb`d jfidl fh @NN obi tf olnkb tcd ifùjdbts fh

tcd opplnòbt frkobnzotnfb #@@NL.

Ycns ns o rdsdor`c prfad`t fb tcd @NN CU Dx`dlldb`d jfidl wcdrd nb tcd opplnòtnfb prf`dss,

ossdssjdbt opprfo`c obi tcd `rntdrnos fh tcd jfidl ord stuindi obi insùssdi"

Ycd s`fpd fh tcd rdpfrt olsf dxtdbis tf scfwnbk tcd `fjpornsfb edtwddb @NN CU Dx`dlldb`d

jfidl obi Durfpdob Hfubiotnfb _uolnty Jobokdjdbt Jfidl"

Nt olsf cnkclnkcts tcd ordos wcdrd @NN CU Dx`dlldb`d jfidl bddis tf wfrm fb"

NBYUFIT@YNFB FH YCD PYTI^

YFWN@



10/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5O `fjporotnvd stuiy fh@NN CU Dx`dlldb`d Jfidl ( DH_J Jfidlos ob njpfrtobt dldjdbt fh

Frkobnsotnfbol Dx`dlldb`d

FEAD@YNXD

Ycd @NN CU Dx`dlldb`d Jfidl wos stuindi snb`d @orefb @fbtnbdbtol Nbino Lti #@@NL. coi

opplndi hfr tcd owori"

Yf stuiy tcd @NN CU Dx`dlldb`d Jfidl obi tcd opplnòtnfb sdbi ey @@NL"

Yf olnkb oll tcd ifùjdbts fh tcd `fjpoby os pdr tcd jfiulds jdbtnfbdi nb tcd jfidl

Yf ubidrstobi cfw tcd jfidl fh dx`dlldb`d òb ed njpldjdbtdi nb cujob rdsfur`d pro`tn`d

obi prfkrojs"

Yf `fjpord tcd @NN jfidl obi tcd DH_J jfidl

P@FWD

Ycd prfad`t ossnkbdi wos tf stuiy tcd CU Dx`dlldb`d jfidl fh @NN obi tf olnkb tcd ifùjdbts fhtcd opplnòbt frkobnzotnfb #@@NL.

Ycns ns o rdsdor`c prfad`t fb tcd @NN CU Dx`dlldb`d jfidl wcdrd nb tcd opplnòtnfb prf`dss,

ossdssjdbt opprfo`c obi tcd `rntdrnos fh tcd jfidl ord stuindi obi insùssdi"

@FJWOB^ WUFHNLD

#@@NL.



11/60


Ycd @fbtnbdbtol @orefb @fjpoby, TPO, hfrjdi @orefb @fbtnbdbtol Nbino Lti #@@NL. nb

F`tfedr 5777 up tcd o`qunsntnfb"

@@NL ns o suesninory fh @@@s pordbt*@PU@= o Yonwob eosdi lnstdi `fjpoby, wfrlis 4 tc

lorkdst `orefb elo`m jobuho`turdrs"

@@NL NBINO CNKCLNYP

Wlobt dstoelnscdi nb Kcoznoeoi, TW

@OWO@NY^*84777JY&obbuj

?4J[, [ostd Cdot Ud`fvdry Wfwdr

Wlobt, supplynbk pfwdr tf TW krni

5?5 Udkulor djplfydds

Kdbdrotds bdt rdvdbud Us"085 `rfrds

Pd`fbi plobt oefut tf `fjd nbtf fpdrotnfb ot Xnscomcopotboj, OW

@@NLs XNPNFB



12/60


13/60


#N.



14/60


#NN.



15/60


@FJWOB^* EFOUI FH INUD@YFUP


Bojds Idsnkbotnfb @f" Ohhnlnotnfb

Jr" Mnj M" Y" Wob @conrjob @@@

Jr" Iddpom Jolnm Joboknbk Inrd`tfr @@NL

Jr" X" M" Iuedy Inrd`tfr*Yd`cbn`ol @@NL

Jr" P" A" Wdbk Inrd`tfr @PU@

Jr" Mdvnb Lnu Inrd`tfr @PU@


16/60


@@NLs JOBOKDJDBY YDOJ

BOJD IDPNKBOYNFB

JU" IDDWOM JOLNM JOBOKNBK INUD@YFU

JU" X"M" ITED^ INUD@YFU YD@CBN@OL

JU" UOMDPC ICOJOBN @"H"F

JU"@"X" UOATLT CDOI*WUFAD@YP ( FWDUOYNFBP

JU" POBAO^ IN[OB CDOI* JOUMYNBK

JU XNXDM OKKOU[OL KDBDUOL JOBOKDU*FWDUOYNFBP,

KCOQNOEOI WLOBYJU" UOBIDDW JOYCTU CDOI* @FJJDU@NOL

JU" OXNBOPC JOYYFF KDBDUOL JOBKDU* LDOKOL (

@FUWFUOYD OHHONUP

JU"POBIDDW UON PDBNFU JOBOKDU* CU



17/60


@NN @fid fh @fbiu`t hfr Ohhnrjotnvd O`tnfb

hfllfwdi ey @@NL

Ycd @fjpoby ohhnrjs tcd rd`fkbntnfb tcot nts `fjpdtntnvdbdss ns nbtdrlnbmdi wntc tcd wdll

ednbk fh oll sd`tnfbs fh tcd Nbinob sf`ndty"

Ycd @fjpoby edlndvds tcot dquol fppfrtubnty nb djplfyjdbt hfr oll sd`tnfbs fh sf`ndty ns o

`fjpfbdbt fh nts krfwtc obi `fjpdtntnvdbdss" Nt hurtcdr edlndvds tcot nb`lusnvd krfwtc ns o

`fjpfbdbt fh krfwtc obi idvdlfpjdbt fh tcd `fubtry"

Ycd @fjpoby ohhnrjs tcd rd`fkbntnfb tcot invdrsnty tf rdhld`t sf`nolly insoivobtokdi sd`tnfbs

fh tcd sf`ndty nb tcd wfrmplo`d cos o pfsntnvd njpo`t fb eusnbdss"

Ycd @fjpoby wnll bft pro`tn`d bfr suppfrt `fbs`nfus ins`rnjnbotnfb nb oby hfrj"

Ycd @fjpoby ifds bft enos djplfyjdbt owoy hrfj opplnòbts edlfbknbk tf insoivobtokdi

sd`tnfbs fh sf`ndty nh su`c opplnòbts pfssdss `fjpdtntnvd smnlls obi afe `rdidbtnols os joid

pueln`"

Ycd @fjpoby+s sdld`tnfb fh eusnbdss portbdrs ns bft eosdi fb oby `fbsnidrotnfbs ftcdr tcob

bfrjol eusnbdss porojdtdrs" Nb òsd fh dquol eusnbdss fhhdrs, tcd @fjpoby wnll sdld`t o

eusnbdss portbdr edlfbknbk tf o sf`nolly insoivobtokdi sd`tnfb fh sf`ndty"

Ycd @fjpoby cos o wrnttdb pfln`y stotdjdbt fb Ohhnrjotnvd O`tnfb nb tcd wfrmplo`d"

Ycd @fjpoby cos ob djplfyjdbt pfln`y tcot ns tcd pueln` ifjonb" Nt joy plo`d su`c

pfln`nds obi djplfyjdbt fppfrtubntnds fb nts wdesntd tf db`furokd opplnòtnfbs hrfj

sf`nolly insoivobtokdi sd`tnfbs fh sf`ndty"

Ycd @fjpoby jomds oll dhhfrts hfr up smnllnbk obi `fbtnbuol tronbnbk fh djplfydds hrfj

sf`nolly insoivobtokdi sd`tnfbs fh sf`ndty nb fridr tf dbcob`d tcdnr òpoenlntnds, obi

`fjpdtntnvd smnlls"

Ycd @fjpoby wnll covd o portbdrscnp prfkrojjd wntc diuòtnfbol nbstntutnfb&s tf suppfrt

obi oni stuidbts hrfj sf`nolly insoivobtokdi sd`tnfbs fh sf`ndty"

Ycd @fjpoby wnll covd o sdbnfr dxdùtnvd o``fubtoeld tf tcd @DF tf fvdrsdd obi prfjftd

nts Ohhnrjotnvd O`tnfb pfln`nds obi prfkrojjds" Ycd sdbnfr dxdùtnvd prdsdbts Nwnll

prdsdbt o enobbuol rdpfrt tf tcd Efori fh tcd @fjpoby oefut su`c pfln`nds obi

prfkrojjds"



18/60


CTJOB UDPFTU@D

CU Jnssnfb

Wdfpld ord fur jfst voluoeld ossdt" Fur jnssnfb ns tf ottro`t tcd edst toldbt nbtf @@NL, tf idvdlfp

nts pftdbtnol tcrfukc rdldvobt obi dhhd`tnvd tronbnbk, tf rdtonb nt obi tf prfvnid fppfrtubntnds hfr

burturnbk nt"

Cnrnbk fh Djplfydds

[d òrdhully sdld`t djplfydds, tcrfukc o jultn*stokd cnrnbk prf`dss, wcn`c dvoluotds tcdnr

hub`tnfbol smnlls obi edcovnfrol `fjpdtdb`nds"

Yronbnbk obi Idvdlfpjdbt

@@NL djplfydds ord tronbdi nb*cfusd obi ey dxtdrbol hoùlty eftc nb Nbino obi oerfoi fb o

`fbtnbufus eosns" Djplfydds ord òrdhully s`rddbdi hfr tronbnbk bddis" @rfss*hub`tnfbol tronbnbk

wntc tcd fead`tnvd fh jultn*smnllnbk djplfydds ns o prnfrnty ordo ot @@NL"

[frm Dbvnrfbjdbt

@@NL prfvnids djplfydds wntc o `colldbknbk wfrm dbvnrfbjdbt" [d db`furokd djplfydds tf tomd

nbntnotnvds obi jomd id`nsnfbs" Pupdrnfrs rfutnbdly `fo`c djplfydds obi tcd supdre fhhn`d

nbhrostru`turd prfvnids tcdj tcd rdsfur`ds rdqunrdi tf ins`corkd tcdnr wfrm spddinly"



19/60


Wdrhfrjob`d Jobokdjdbt Pystdj

@@NL hfllfws ob fead`tnvd, trobspordbt obi lorkdly quobtnhndi dvoluotnfb systdj hfr djplfydds"

Jdrnt obi pdrhfrjob`d ord tcd sfld `rntdrno hfr inspdbsnbk rdworis"

Djplfydd Dbkokdjdbt

Dvdry @@NL djplfydd ns dbkokdi nb `rfss*hub`tnfbol +Monzdb+ prfad`t tdojs os dntcdr o tdoj

jdjedr, tdoj ldoidr fr +`cojpnfb+" +Monzdb+ prfad`ts ord ednbk `fbtnbufusly `curbdi fut" Ycd

fut`fjd fh tcdsd prfad`ts cos krdotly edbdhnttdi eftc tcd `fjpoby obi nbinvniuol djplfydds nb

idvdlfpnbk fh nbtdrpdrsfbol rdlotnfbs smnlls"

@f*@urrn`ulor O`tnvntnds

@@NL prfvnids fppfrtubntnds hfr djplfydds tf scfw`osd tcdnr toldbt futsnid tcd wfrmplo`d ed nt

tcdotrd, vnsuol orts, spfrts fr jusn`" [d rdkulorly cfli djplfydd dbkokdjdbts hub`tnfbs" O @@NL

djplfydd vflubtddr krfup +OUFCN+ irnvds tcd `fjpoby @PU o`tnvntnds nb bdnkcefrnbk

`fjjubntnds"



20/60


Ycd @fbhdidrotnfb fh Nbinob Nbiustry #@NN. wfrms tf `rdotd obi sustonb ob dbvnrfbjdbt `fbiu`nvd

tf tcd krfwtc fh nbiustry nb Nbino, portbdrnbk nbiustry obi kfvdrbjdbt olnmd tcrfukc oivnsfry obi

`fbsultotnvd prf`dssds"

@NN ns o bfb*kfvdrbjdbt, bft*hfr*prfhnt, nbiustry ldi obi nbiustry*jobokdi frkobnzotnfb, ploynbk o

prfo`tnvd rfld nb Nbino+s idvdlfpjdbt prf`dss"

Nt wos hfubidi fvdr ??8 ydors okf= nt ns Nbino+s prdjndr eusnbdss ossf`notnfb, wntc o inrd`t

jdjedrscnp fh fvdr 3?77 frkobnzotnfbs hrfj tcd prnvotd os wdll os pueln` sd`tfrs, nb`luinbk PJDs

obi JB@s, obi ob nbinrd`t jdjedrscnp fh fvdr >7,777 `fjpobnds hrfj orfubi 977 botnfbol obi

rdknfbol ossf`notnfbs"

@NN `otolyzds `cobkd ey wfrmnbk `lfsdly wntc kfvdrbjdbt fb pfln`y nssuds, dbcob`nbk dhhn`ndb`y,

`fjpdtntnvdbdss obi dxpobinbk eusnbdss fppfrtubntnds hfr nbiustry tcrfukc o robkd fh spd`nolnzdi

sdrvn`ds obi klfeol lnbmokds" Nt olsf prfvnids o plothfrj hfr sd`tfrol `fbsdbsus eunlinbk obi

bdtwfrmnbk"



21/60


@NN cos tomdb up tcd okdbio fh Eusnbdss hfr Lnvdlncffi hfr tcd ydor 57??*?5" Ycns `fbvdrkds tcd

hubiojdbtol tcdjds fh sprdoinbk krfwtc tf insoivobtokdi sd`tnfbs fh sf`ndty, eunlinbk smnlls hfr

jddtnbk djdrknbk d`fbfjn` `fjpulsnfbs, obi hfstdrnbk o `lnjotd fh kffi kfvdrbob`d" Nb lnbd

wntc tcns, @NN ns plo`nbk nb`rdosdi hf`us fb Ohhnrjotnvd O`tnfb, Pmnlls Idvdlfpjdbt obi

Kfvdrbob`d iurnbk tcd ydor"

@NN BDY[FUM

89 fhhn`ds obi ; @dbtrds fh Dx`dlldb`d nb Nbino

; fvdrsdos fhhn`ds nb Oustrolno, @cnbo, Hrob`d, Pnbkopfrd, Pfutc Ohrn`o, TM, obi

TPO

Nbstntutnfbol portbdrscnps wntc 550 `fubtdrport frkobnzotnfbs nb >7 `fubtrnds



22/60


@NN UFLD

Ycd prnjory kfol ns tf idvdlfp Nbinob nbiustry obi tf dbsurd tcot kfvdrbjdbt obi sf`ndty os o

wcfld, ubidrstobi eftc tcd bddis fh nbiustry obi nts `fbtrneutnfb tf tcd botnfb+s wdll ednbk" Hfr

tcns, nt wfrms

Yf nidbtnhy obi strdbktcdb nbiustry+s rfld nb tcd d`fbfjn` idvdlfpjdbt fh tcd `fubtry

Yf o`t os o `otolyst nb ernbknbk oefut tcd krfwtc obi idvdlfpjdbt fh Nbinob Nbiustry

Yf rdnbhfr`d nbiustry+s `fjjntjdbt tf sf`ndty

Yf prfvnid up*tf*iotd nbhfrjotnfb obi ioto tf nbiustry obi kfvdrbjdbt

Yf `rdotd owordbdss obi suppfrt nbiustry+s dhhfrts fb quolnty, dbvnrfbjdbt, dbdrky

jobokdjdbt, obi `fbsujdr prftd`tnfb

Yf nidbtnhy obi oiirdss tcd spd`nol bddis fh tcd sjoll sd`tfr tf jomd nt jfrd `fjpdtntnvd

Yf prfjftd `ffpdrotnfb wntc `fubtdrport frkobnzotnfbs

Yf wfrm tfworis tcd klfeolnzotnfb fh Nbinob nbiustry obi nbtdkrotnfb nbtf tcd wfrli

d`fbfjy

Oifptnbk o prfo`tnvd obi portbdrscnp opprfo`c if tcns wntc tcd kfvdrbjdbt fb vornfus botnfbol

obi nbtdrbotnfbol nssuds `fb`drbnbk tcd Nbinob d`fbfjy" Nt `lfsdly nbtdro`ts fb pfln`y nssuds ot

eftc tcd `dbtrol obi stotd ldvdls" Dxtdbsnvd inolfkud obi nbtdro`tnfb wntc jdjedrs obi oll sd`tnfbs

fh tcd `fjjubnty tf eunli `fbsdbsus ord cdli"



23/60


@NN LDOIDUPCNW

@NN cos nbtrfiu`di o tcrdd*tndr stru`turd fh ldoidrscnp"

Ycd mdy pfsntnfbs fh ldoidrscnp nb @NN ord1 *

Wrdsnidbt* Jr" E Jutcurojob, Xn`d @conrjob, Yoto Ptddl Lti obi @conrjob, YotoNbtdrbotnfbol Lti

Wrdsnidbt*Idsnkbotd* Jr" Oin Kfirda, @conrjob, Kfirda Krfup

Xn`d Wrdsnidbt * Jr" P Kfpolomrnscbob, @cndh Dxd`utnvd Fhhn`dr obi Joboknbk Inrd`tfr,

Nbhfsys Yd`cbflfknds

Ycd strotdkn` obi frkobnzotnfbol id`nsnfbs ord joid ey @fub`nl fh Wost Wrdsnidbts fh @NN, wcn`c

`corts nts lfbk*tdrj vnsnfb obi oiopts nt tf tcd djdrknbk d`f*systdj"

@NN cos o bujedr fh idin`otdi botnfbol `fub`nls, `fjjnttdds obi tosm hfr`ds, cdoidi ey @DFs wcf

hrojd pfln`y sukkdstnfbs obi o`tnfb okdbios fb spd`nhn` sd`tfrs obi nssuds"

@conrjdb obi Idputy @conrjdb cdoi rdknfbol Fhhn`ds, wcnld stotd obi zfbol fhhn`ds covd tcdnr fwb

@conrjdb obi Xn`d @conrjdb"

Ycd Inrd`tfr Kdbdrol cdois tcd @NN Pd`rdtornot, stohhdi ey cnkcly smnlldi prfhdssnfbols"

Ycd Inrd`tfr*Kdbdrol fvdrsdds tcd njpldjdbtotnfb fh o`tnfb okdbios os dvflvdi ey tcd jdjedrs,

prfvnids dxdjplory sdrvn`ds, obi ldois tcd ioy*tf*ioy jobokdjdbt obi fpdrotnfb fh tcd vost

frkobnzotnfb"

Jr" @cobiroant Eobdradd ns tcd Inrd`tfr Kdbdrol fh @NN hrfj Joy ?, 5773 "



24/60


@NN CTJOB UDPFTU@D DS@DLLDB@D O[OUI

@NN dstoelnscdi @NN Cujob Udsfur`d Dx`dlldb`d Oworis tf prfjftd tcd owordbdss fh CU

Dx`dlldb`d os ob nb`rdosnbkly njpfrtobt dldjdbt fh frkobnzotnfbol pdrhfrjob`d jobokdjdbt

FEAD@YNXDP

Nb fridr tf ed su``dsshul frkobnzotnfbs bddi tf dstoelnsc opprfprnotd jobokdjdbt hrojdwfrm wntc

CU Dx`dlldb`d Jfidl ns o pro`tnòl tffl tcot òb ed usdi nb o bujedr fh woys, wcn`c ord os

hfllfws1*

Os o tffl hfr Pdlh Ossdssjdbt ey jdosurnbk tcd ùrrdbt stotus obi tcus nidbtnhy tcd kops tf

stnjulotd sflutnfbs"

Os o hrojdwfrm tf pfsntnfb vornfus CU nbntnotnvds obi nidbtnhy kops"

Os tcd eosns tf idvdlfp `fjjfb ubidrstobinbk fh vornfus tdrjs usdi nb tcd CU

jobokdjdbt"

ONJP

Ycd CU Dx`dlldb`d oworis onjs tf o`cndvd tcd hfllfwnbk1 *

Yf cdlp njprfvd Cujob Udsfur`ds obi pdrhfrjob`d pro`tn`ds, òpoenlntnds fh do`c opplnòbt

Yf ho`nlntotd `fjjubnòtnfb obi scornbk fh nbhfrjotnfb nb edst pro`tn`ds wntcnb obi ojfbk

frkobnsotnfbs fh oll typds"

Yf rd`fkbnzd frkobnsotnfbs hfr Dx`dlldb`d nb Cujob Udsfur`ds pro`tn`ds obi prfkrojs"



25/60


O[OUI OPPDPPJDBY WUF@DPP

Wftdbtnol opplnòbts `cd`m tcd dlnknenlnty `rntdrno hfr dbtry obi rdqunrdjdbts fh tcd Owori

Pd`rdtornot"

Pdbnfr jobokdrs hrfj nbiustry ord sdld`tdi os Ossdssfrs" Ycdy scfuli covd ubidrkfbd 9*ioy

tronbnbk prfkrojjd fb ubidrstobinbk tcd Owori `rntdrno obi ossdssjdbt prf`dss"

Opplnòbts sdbi 07 pokd #joxnjuj. opplnòtnfb ifùjdbt tf @NN"

Ossdssfrs tdoj ns oppfnbtdi hfr do`c opplnòbt" Ossdssfrs nbinvniuolly lnst

strdbktcs&fppfrtubntnds hfr njprfvdjdbt obi s`frd nb tcdnr fwb tnjd" Ydoj ossdjelds ot

sntd tf rdo`c `fbsdbsus s`frd hfllfwdi ey tcd Pntd Xnsnts tf `cd`m tcd Xolninty fh

opplnòtnfb obi `lornhy nssuds" Opplnòtnfb ord rd*s`frdi obi rdpfrts hnbolnzdi"#Yypnòlly

tcd wcfld prf`dss losts hfr 0 tf 9 ioys".

Eosdi fb rdpfrts hrfj tcd sntd*vnsnts tdojs, Aurfrs id`nid fb tcd wnbbdrs fh tcd Owori,

Wrnzds obi @fjjdbiotnfb @drtnhnòtds"

Ycd CU Dx`dlldb`d Owori, Wrnzds obi @fjjdbiotnfbs ord prdsdbtdi tf tcd wnbbnbk

opplnòbts"

Pdbnfr Ossdssfrs #ldoidrs fh tcd Ossdssjdbt Ydoj. wrntd Hddieo`m Udpfrts tf oll opplnòbts

nidbtnhynbk tcd strdbktcs&fppfrtubntnds hfr njprfvdjdbt" P`frd*robkds ord olsf knvdb hfr

do`c `rntdrnfb" Fb rdqudst, sdbnfr ossdssfr vnsnts opplnòbt tf insùss hddieo`m rdpfrt"

Pcfrt lnstdi `fjpobnds hrfj Udknfbs wnll ed rdvndwdi ey Aurfrs ot Botnfbol Ldvdl id`nid

upfb tcd wnbbdrs fh tcd Owori ot Botnfbol Ldvdl"

Ycd CU Dx`dlldb`d Owori, Wrnzds obi @fjjdbiotnfbs ord prdsdbtdi tf tcd wnbbnbk

opplnòbts"



26/60


LDXDLP FH UD@FKBNYNFB

#NNN.

Ycdsd ldvdls snkbnhy tcd vornfus jnldstfbds, wcn`c tcd frkobnsotnfbs òb onj hfr os tcdy prfkrdss fb

tcdnr afurbdy tfworis CU Dx`dlldb`d"

CU DS@DLLDB@D O[OUI* Wrdsdbtdi tf tcd frkobnzotnfb auikdi tf ed tcd edst ojfbk

tcd prnzdwnbbdrs obi rfld jfidl fh CU Dx`dlldb`d"

WUNQDP* Oworidi tf frkobnsotnfbs tcot idjfbstrotd dx`dlldb`d nb idvdlfpjdbt obi

jobokdjdbt fh Cujob Udsfur`ds tcrfukc `fbtnbufus njprfvdjdbt fh tcd ldoidrs"

@FJJDBIOYNFB @DUYNHN@OYDP* Ycdsd `drtnhnòtds ord knvdb tf tcfsd

frkobnsotnfbs, wcn`c covd joid kffi prfkrdss fb tcdnr afurbdy tfworis CU dx`dlldb`d eut

holl scfrt fh tcd ldvdl ottonbdi ey tcd prnzdwnbbdrs"

NBBFXOYNXD CU WUO@YN@DP* Nb oiintnfb tf tcd oefvd hfur ldvdls os scfwb tcd


Oworis

Wrnzd hfr Ldoidrscnp nb CU Dx`dlldb`d

@fjjdbiotnfb hfr Pnkbnhnòbt O`cndvdjdbt nb CU

@fjjdbiotnfb hfr Ptrfbk @fjjntjdbt tf CU Dx`dlldb`d


27/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5@fjpoby wntc jfst Nbbfvotnvd CU Wro`tn`ds wnll olsf ed rd`fkbnzdi"

FEAD@YNXD

Ycd @NN CU Dx`dlldb`d Jfidl wos stuindi snb`d @orefb @fbtnbdbtol Nbino Lti #@@NL. coi

opplndi hfr tcd owori"

Yf stuiy tcd @NN CU Dx`dlldb`d Jfidl obi tcd opplnòtnfb sdbi ey @@NL"

Yf olnkb oll tcd ifùjdbts fh tcd `fjpoby os pdr tcd jfiulds jdbtnfbdi nb tcd jfidl

Yf ubidrstobi cfw tcd jfidl fh dx`dlldb`d òb ed njpldjdbtdi nb cujob rdsfur`d pro`tn`d

obi prfkrojs"

Yf `fjpord tcd @NN jfidl obi tcd DH_J jfidl



28/60


LNYDUOYTUD UDXND[

Frkobnzotnfbol dx`dlldb`d ns tcd prf`dss fh eunlinbk ob frkobnzotnfb tcot dx`dls"

#Ir" C Aojds Corrnbktfb., #Hnvd Wnllors fh frkobnzotnfbol dx`dlldb`d.

Frkobnzotnfbol dx`dlldb`d njplnds systdjs, fpdrotnfbs, o`tnvntnds, obi voluds wcn`c jobokdrs

wfuli `fbsnidr rdldvobt nb o`cndvnbk tcdnr bftnfb fh o cnkc pdrhfrjob`d frkobnzotnfb"

Frkobnzotnfb dx`dlldb`d òb ed rdolnzdi tcrfukc nbvdstjdbts nb tcfsd ossdts obi jfiulds, wcn`c

`rdotd tcd frkobnzotnfb, tcdy ord os hfllfws1

Ptru`turds, Pystdjs , Yronbnbk obi Ldoidrscnp

#Moscob Omroj, 577;. #Ldoidrscnp Yrobshfrjotnfb Jobtro hfr frkobnzotnfbol dx`dlldb`d.

Frkobnzotnfbol dx`dlldb`d ns ohhd`tdi ey tcd hfllfwnbk ho`tfrs1

Ldoidrscnp, Ptrotdkn` Olnkbjdbt, Frkobnzotnfb Nbbfvotnfb, @ustfjdr Hfùs,

Wrf`dss Jobokdjdbt, Wortbdrscnp Idvdlfpjdbt obi Cujob Udsfur`d Hfùs

LDOIDUPCNW * Nt rdhdrs tf sdttnbk up fh `ldor inrd`tnfb obi voluds nb tcd frkobnzotnfb, nbvflvds

nb idvdlfpnbk tcd jnssnfb, vnsnfb obi voluds"

Nt hfstdrs rdlotnfbscnp wntc ùstfjdrs, portbdrs obi rdprdsdbtotnvds fh tcd sf`ndty"

Nt suppfrts, jftnvotds obi rd`fkbnzds tcd frkobnzotnfbs pdfpld"

Ycd ldoidrscnp @fjpdtdb`nds ord1*

Djftnfbol nbtdllnkdb`d, Nbtdkrnty, Irnvd, Ldoidrscnp Jftnvotnfb, Pdlh `fbhnidb`d, Nbtdllnkdb`d,

Mbfwldikd fh tcd eusnbdss

PYUOYDKN@ OLNKBJDBY * Ycd prf`dss fh lnbmnbk frkobnzotnfbs vnsnfb, jnssnfb, fead`tnvds

hfr tcd frkobnzotnfbol dx`dlldb`d" Nt idhnbds wcn`c potc tf dxplfrd obi wcn`c fbd tf ovfni"



29/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5FUKOBNPOYNFBOL NBBFXOYNFB * Nbbfvotnfb ns wcot irnvds krfwtc obi ns o`cndvdi ey

krfwtc ottntuid, scordi possnfb hfr prfeldj sflvnbk obi hfr turbnbk nidos nbtf rdolntnds "

Ycd `fjpfbdbts fh frkobnzotnfb nbbfvotnfb ord1

Xnsnfb obi strotdky hfr nbbfvotnfb, @ulturd suppfrtnbk nbbfvotnfb, Wro`tn`ds suppfrtnbk nbbfvotnfb

@TPYFJDU HF@TP * @ustfjdr ns tcd auikd fh prfiu`tnfb quolnty obi idlnvdry systdjs"

@ustfjdr lfyolty ns o`cndvdi tcrfukc edttdr ubidrstobinbk fh dxnstnbk obi huturd ùstfjdr bddis"

WUF@DPP JOBOKDJDBY * Nt ns tcd opplnòtnfbs fh mbfwldikd, td`cbnquds tf idhnbd,

vnsuolnzd, jdosurd obi njprfvd prf`dssds wntc tcd kfol tf jddt ùstfjdr rdqunrdjdbts prfhntoely"

Nt eosnòlly oiirdssds cfw prfiu`ts obi sdrvn`ds ord idsnkbdi, njpldjdbtdi obi njprfvdi"

WOUYBDUPCNW IDXDLFWJDBY * Frkobnzotnfb bddis tf idvdlfp lfbk tdrj obi jutuolly

edbdhn`nol portbdrscnp wntc supplndrs, ùstfjdrs obi diuòtnfbol frkobnzotnfb

CTJOB UDPFTU@D HF@TP * Nt dxojnbds wcdtcdr `fjpoby ns oeld tf idvdlfp obi utnlnzd

jobpfwdr tf tcdnr hull pftdbtnol"

Nt nb`luids tcd hfllfwnbk1

Dbsurnbk tcd `flloefrotnfb obi tdojwfrm nb tcd frkobnzotnfb, Jdtcfis fh tronbnbk, diuòtnbk obi

dvoluotnbk tcd djplfydds, Jdtcfis fh jdosurnbk obi njprfvnbk tcd djplfydd jfrold"

#Moscob Omroj, 577;. #Ldoidrscnp Yrobshfrjotnfb Jobtro hfr Frkobnzotnfbol Dx`dlldb`d.

Ycd irnvdrs fh frkobnzotnfbol dx`dlldb`d ord1

FUKOBNQOYNFBOL DJWF[DUJDBY * Ycns ho`tfr ns tcd strfbkdst idtdrjnbobt fh kffi

pdrhfrjob`d" Nt nidbtnhndi tcd wfrm jobokdrs ini tf `rdotd ob frkobnzotnfbol `lnjotd wntcnb wcn`c

pdfpld wdrd db`furokdi tf tomd nbntnotnvd tf ed nbbfvotnvd obi `rdotnvd tf idvdlfp bdw obi edttdr

woys fh ifnbk tcnbks" Nt olsf nb`luidi tcd djpfwdrjdbt fh pdfpld tcrfukc idldkotnfb obi ftcdr

jdosurds sf tcot tcdy `fuli o`t obi `frrd`t tcdnr fwb jnstomds"

_TOLNY^ JOBOKDJDBY * Cdrd tcd jobokdrs wfrm hfùsdi fb idtdrjnbnbk tcd rdsults

pdfpld wdrd dxpd`tdi tf o`cndvd, kunidi ey quolnty obi prfiu`tnvnty `fb`drbs" Udpfrts obi

hddieo`m, nb o `yedrbdtn` lffp, prfvnidi tcd bd`dssory nbhfrjotnfb tf cdlp edb`cjorm idsnrdi



30/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5rdsults"

KFOL O@CNDXDJDBY JOBOKDJDBY" * Ycns wos tcd wfrm fh dstoelnscnbk ubidrstffi

obi o``dptdi fead`tnvds obi idvdlfpnbk smnlls

tf dqunp pdfpld wntc tcd `fjpdtdb`ds bddidi tf o`cndvd rdsults"

NBHFUJOYNFB BDY[FUM OBI OBOL^PNP" * Ycns wos tcd wfrm jobokdrs ini tf sòb tcd

dbvnrfbjdbt obi eunli hfrdòsts tf hrojd tcd bddis tcd frkobnzotnfb wos `fjjnttdi tf sotnshy"

Bdtwfrmnbk wntc futsnid stomdcflidrs prfvnidi njpfrtobt sfur`ds fh nbhfrjotnfb kotcdrnbk"

WDUHFUJOB@D [FUM JOBOKDJDBY * Ycns wos tcd wfrm fh dstoelnscnbk pfln`nds obi

prf`diurds tf idhnbd pdrhfrjob`d stobioris

obi o``dptoeld woys fh ifnbk wfrm" @dbtrol wdrd tcd jobokdrnol `fjpdtdb`ds bddidi snb`d, ot tcd

tnjd fh `fjjdb`djdbt fh tcd stuiy, tcd hfùs wos fb wcot ns bfw sddb os tcd dhhn`ndb`y*

dhhd`tnvdbdss ospd`ts fh frkobnzotnfbol jobokdjdbt" Cfwdvdr, òpturdi nb tcd ioto obi obolysns

wdrd nbinòtnfbs fh tcd njpfrtob`d fh jobokdjdbt wfrm `fbtrneutnbk tf kffi frkobnzotnfbol

pdrhfrjob`d tcrfukc frkobnzotnfbol `lnjotd eunlinbk o`tnvntnds"

#@rdotnbk frkobnzotnfbol dx`dlldb`d wfrm popdr.

Ycd rdqunrdjdbts fh Frkobnzotnfbol dx`dlldb`d ord1

LDOUBNBK FUKOBNPOYNFB * Yfp jobokdjdbt bddis tf covd tcd joturnty obi tcd oenlnty

tf ubidrstobi obi ldorb hrfj frkobnzotnfbol pdrhfrjob`d obi fut`fjds"

Bdw `fjpulsnfbs idjobi tcot bdw frkobnzotnfbol `fjpdtdb`nds djdrkd obi bdw strotdknds ord

corbdssdi"

Cfw tcdsd `fjpdtdb`nds ord rd`fkbnzdi, cfw tcd dxnstnbk toldbt ns burturdi, cfw tf `rdotd

jultnpld tdojs tcot `fjpldjdbt do`c ftcdr+s dhhfrts obi cfw tf kdt ocdoi fh fbdsdlh ed`fjd tcd

joafr CU `fb`drbs"

DJWF[DUJDBY OBI O@@FTBYOENLNY^ * Ycdsd just kf cobi nb cobi" CU strotdky

hfr tcns rdosfb just ed nbsdporoeld hrfj CU dxdùtnfb" Ycd rfoi ocdoi just ed wdll joppdi,



31/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5rdolnstn` obi usdr hrndbily nh frkobnzotnfbol kfols ord tf ed o`cndvdi"

Ycd sdbsd fh edlfbknbk just ed sf dbcob`di tcot pdfpld idvdlfp tcd frkobnzotnfb edlfbks tf jd

obi N edlfbk tf tcd frkobnzotnfb ottntuid

Cdb`d bdw jobokdrnol `fjpdtdb`nds bddi tf ed idvdlfpdi obi tcns cos tf ed sf idjfbstrotdi tcot

pdfpld wfuli %wobt% tf ed o port fh tcd krfwtc prf`dss"

PDLH*OPPDPPJDBY HUOJD[FUMP * Nb tcd afurbdy tfworis dx`dlldb`d, sdlh*ossdssjdbt

oworis obi hrojdwfrms loy `lonj tf ednbk tcd vdcn`lds hfr frkobnzotnfbol ldorbnbk, eut

ubhfrtubotdly jfrd frkobnzotnfbs usd tcd eusnbdss dx`dlldb`d jfidl tcob tcfsd wcf usd sdlh*

ossdssjdbt hrojdwfrms"

Ycd eusnbdss dx`dlldb`d jfidl ntsdlh ns o qudstnfboeld `fbstru`t nb sdvdrol frkobnzotnfbs" Ycns ns

edòusd fh joby rdosfbs"

Hnrstly tcd volninty fh Eusnbdss Udsults `rntdrno ns fpdb tf qudstnfb" Cfw òb stor frkobnzotnfbs tcot

wdrd oworidi o``floids hfr kffi kfvdrbob`d ed`fjd sn`m eoends tcd vdry bdxt ydor, os wos tcd

òsd wntc TYN obi L(Y"

Pd`fbily tcd jdosurdjdbt fh tcd lnbm edtwddb nbtdrbol njprfvdjdbts #òlldi dboeldrs. obi

eusnbdss rdsults ns fhtdb elurrdi

WDUHFUJOB@D JOBOKDJDBY P^PYDJP * Ycd wdll hrojdi pdrhfrjob`d jobokdjdbt

systdjs prfvnid eftc tcd hfùs obi tcd njpdtus hfr frkobnzotnfbol idvdlfpjdbt" Cfwdvdr CU

dxpdrts lnmd W @ Pcdawolmor, Pfroe Poirn obi Jncnr Oakofbmor wnll tdll yfu tcot tcd mdy tf

idvdlfpnbk strotdkn` oenlntnds ns rdhld`tnfb fb fut`fjds" Cdb`d nt ns fbly lfknòl tcot o kffi

pdrhfrjob`d jobokdjdbt systdj wnll djefiy suhhn`ndbt ioto, ifùjdbtotnfb obi spd`nhn`

nbhfrjotnfb tf dboeld prfpdr rdhld`tnfb obi dvoluotnfb tf tomd plo`d"

#Kudst, 577;. #Ob CU pdrspd`tnvd fh frkobnzotnfbol dx`dlldb`d.



32/60


CU DS@DLLDB@D JFIDLP

#NX.

Ycns jfidl ns idvdlfpdi eosdi fb @NN*DSNJ EOBM Jfidl hfr Eusnbdss Dx`dlldb`d, DH_J jfidl

obi su`c snjnlor jfidls" Oppln`obts wnll ed ossdssdi os pdr tcd @NN CU Dx`dlldb`d Jfidl, os



33/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5scfwb edlfw1

Ycd opplnòbt frkobnzotnfb ns s`frdi fb o sòld 7 tf ?777 pfnbts usnbk tcd @NN CU Dx`dlldb`d

Jfidl"

Udsults `rntdrnfb ns `fb`drbdi wntc wcot tcd frkobnzotnfb cos o`cndvdi obi ns o`cndvnbk

Dboeldrs `rntdrno ord `fb`drbdi wntc cfw tcd rdsults ord ednbk o`cndvdi"

P@FUNBK P^PYDJ

P`frnbk wnll ed ifbd os pdr tcd UOIOUlfkn` dxplonbdi edlfw,

UOIOU`fbsnsts fh 9 dldjdbts1

Udsults

Opprfo`c

Idplfyjdbt

Ossdssjdbt

Udvndw fr rdhnbdjdbt

Ycd hfllfwnbk ord tcd spd`nhn` dldjdbts fh tcd `fb`dpt tcot scfuli ed oiirdssdi"

UDPTLYP

Ycns `fvdrs wntc wcot ob frkobnzotnfb cos o`cndvdi obi ns o`cndvnbk" Nb ob dx`dlldbt frkobnzotnfb

tcd rdsults wnll scfw hovfuroeld trdbis obi&fr sustonbdi kffi pdrhfrjob`d, torkdts wnll ed

opprfprnotd obi covd jdt fr dx`ddidi, pdrhfrjob`d wnll `fjpord wdll wntc ftcdrs obi wnll covd

eddb òusdiey tcd opprfo`cds" Oiintnfbolly, tcd s`fpd fh tcd rdsults wnll oiirdss tcd rdldvobt

ordos" @rntdrno 8 olfbd `frrdspfbi tf rdsults nb CU dx`dlldb`d owori"

OWWUFO@C

Ycns `fvdrs wcot ob frkobnzotnfb plobs tf if obi tcd rdosfbs hfr nt" Nb ob dx`dlldbt frkobnzotnfb

tcd opprfo`c wnll ed sfubi*covnbk `ldor rotnfbold wntc wdll*idhnbdi obi idvdlfpdi prf`dssds obi

o `ldor hfùs fb stomdcflidrs bddis" Ycd opprfo`c ns tf ed nbtdkrotdi tf suppfrt CU strotdky obi

pfln`nds nb lnbd wntc frkobnzotnfbol purpfsd obi lnbmdi tf ftcdr opprfo`cds wcdrd opprfprnotd"

IDWLF^JDBY

Ycns `fvdrs wcot ob frkobnzotnfb ifds tf idplfy tcd opprfo`c" Nb ob dx`dlldbt frkobnzotnfb tcd



34/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5opprfo`c wnll ed njpldjdbtdinb oll rdldvobt ordos nb o systdjotn`woy"

OPPDPPJDBY OBI UDXND[

Ycns `fvdrs wcot ob frkobnzotnfb ifds tf ossdss obi rdvndw eftc tcd opprfo`c obi tcd idplfyjdbt

fh tcd opprfo`c" Nb ob dx`dlldbt frkobnzotnfb, tcd opprfo`c obi nts idplfyjdbt wnll ed suead`t tf o

rdkulor jdosurdjdbtobi ldorbnbk" Futput hrfj

JFIDL @UNYDUNO

?" LDOIDUPCNW #?57 pfnbts.

Ycd ldoidrs hfr dx`dlldbt frkobnsotnfbs ord tcfsd wcf scopd nts huturd obi jomd nt coppdb"

Ycdy o`t os rfld jfidls hfr nts voluds obi dtcn`s obi nbspnrd trust ot oll tnjds"

Ycdy ord hldxneld, dboelnbk tcd frkobnzotnfb tf obtn`npotd obi rdo`t nb o tnjdly jobbdr tf dbsurd tcd

fbkfnbk su``dss fh tcd frkobnzotnfb"

Ycd hfllfwnbk nssuds ord suppfsdi tf ed oiirdssdi1

Cfw ldoidrs idvdlfp tcd frkobnzotnfbs jnssnfb obi vnsnfb6

Cfw if ldoidrs idvdlfp obi rfld jfidl dtcn`s obi voluds, wcn`c suppfrt tcd `rdotnfb fh tcd

`ulturd fh dx`dlldb`d o`rfss tcd frkobnzotnfb6

Cfw if ldoidrs idvdlfp obi njprfvd frkobnzotnfb stru`turd tf suppfrt strotdky idlnvdry tf

o`cndvd nts lfbk*tdrj fead`tnvds6

Cfw if ldoidrs cdlp obi suppfrt pdfpld tf o`cndvd tcdnr plobs, fead`tnvds obi torkdts6

Cfw if ldoidrs dbsurd tcdnr o``dssnenlnty obi rdspfbi pfsntnvdly tf tcd pdfpld6

Cfw if ldoidrs njprfvd tcd dhhd`tnvdbdss fh tcdnr fwb ldoidrscnp obi nidbtnhy huturd ldoidrs

tf jddt tcd frkobnzotnfbol rdqunrdjdbts6

Cfw if ldoidrs db`furokd obi dboeld pdfpld portn`npotnfb obi nbvflvdjdbt nb njprfvdjdbt

o`tnvntnds hfr tcd edbdhnt fh frkobnzotnfb obi sf`ndty os o wcfld spd`nolly tcd eo`mwori

sd`tnfbs fh tcd sf`ndty"



35/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Cfw if ldoidrs nidbtnhy obi rd`fkbnzd eftc tdoj obi nbinvniuol dhhfrts, ot oll ldvdls wntcnb

tcd frkobnzotnfb6

[cot ord tcd pro`tn`ds tcd ldoidrs oifpt tf nidbtnhy tcd idvdlfpjdbts tcot wfuli njpo`t tcd

frkobnzotnfbs pdrhfrjob`d obi jomd tcd pdfpld wnllnbk portbdrs tf djero`d tcd `cobkds6

5" CTJOB UDPFTU@D PYUOYDK^ #?57 pfnbts.

Dx`dlldbt frkobnzotnfbs njpldjdbt tcdnr vnsnfb, jnssnfb, ey idvdlfpnbk opprfprnotd strotdknds

nb`luinbk CU strotdknds"

Ycd CU pfln`nds, plobs, fead`tnvds obi prf`dssds ord idvdlfpdi obi idplfydi, tf idlnvdr tcd

CU strotdky"

Ycd hfllfwnbk nssuds ord suppfsdi tf ed oiirdssdi1

[cot ord tcd mdy stdps tcd CU hub`tnfb usds nb yfur frkobnzotnfb nb sdttnbk CU

strotdkn` plobs, eftc scfrt obi lfbk tdrj, wcn`c rdhld`t tcd fvdroll kfols obi fead`tnvds

fh yfur `fjpoby6

Ids`rned cfw CU plobs&strotdky ns nb`frpfrotdi nbtf tcd frkobnzotnfbs strotdkn` plob"

[cot mdy ho`tfrs ord `fbsnidrdi nb plobbnbk huturd CU strotdknds6

Ycd strotdkn` fead`tnvds bddi tf ed sujjornzdi obi tcd tnjd toeld hfr o``fjplnscnbk

tcdj" Ycd frkobnzotnfb stru`turd, pdfpld, prf`dssds ( pro`tn`ds tcot suppfrt tcd

o`cndvdjdbt fh tcd strotdkn` fead`tnvds bddi tf ed erfoily ids`rnedi"

Ids`rned `cobkds erfukct nb CU Ptrotdky fvdr lost 59&08 jfbtcs obi spdll fut tcdnr

jdosuroeld njpo`t fb yfur frkobnzotnfb"



36/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Ids`rned cfw yfur CU pfln`nds&strotdknds spd`nhn`olly oiirdss yfur frkobnzotnfbs

afurbdy tfworis eusnbdss dx`dlldb`d"

0" WDFWLD MBF[LDIKD OBI @FJWDYDB@NDP #?57 pfnbts.

Ids`rnptnfb fh cfw tcd frkobnzotnfbs pdfpld mbfwldikd obi `fjpdtdb`nds ord nidbtnhndi

idvdlfpdi obi sustonbdi ldoinbk tf fvdroll njprfvdi djplfydd pdrhfrjob`d tf suppfrt tcdnr

frkobnzotnfbs fead`tnvds"

Ycd hfllfwnbk ntdjs bddis tf ed oiirdssdi1

Ids`rnptnfb fh tcd prf`dssds djplfydi hfr nidbtnhynbk, `lossnhynbk obi jot`cnbk

pdfplds mbfwldikd obi `fjpdtdb`nds wntc tcd frkobnzotnfbs `urrdbt obi huturd bddis"

Cfw ifds tcd opprfo`c tf tronbnbk obi idvdlfpjdbt ns olnkbdi wntc tcd scfrt, jdinuj

obi lfbk tdrj plobs fh tcd frkobnzotnfb6

Jdtcfis, tffls obi td`cbflfknds idvdlfp nts pdfpld tf ernikd tcd nidbtnhndi kops, olfbk

wntc tcd pro`tn`ds"

Wrf`dssds& pro`tn`ds tf dvoluotd tcd dhhd`tnvdbdss fh tronbnbk obi idvdlfpjdbt dhhfrts, tf

dbsurd tcot tcd pdfpld covd bd`dssory smnlls obi `fjpdtdb`nds tf joxnjnzd tcdnr

`fbtrneutnfb"

Bdw djplfydd frndbtotnfbs prfkrojs"

Cfw mbfwldikd obi `fjpdtdb`nds fh CU stohh ns ldvdrokdi tf dbcob`d nbbfvotnfb obi

ldorbnbk nb CU hub`tnfb"



37/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Nbvflvdjdbt wntc prfhdssnfbol efinds tf prfjftd ldorbnbk fb rd`dbt trdbis""

Dbsurnbk tcot tcd `fjpdtdb`nds f tcd pdfpld djplfydi nb futsfur`d o`tnvntnds ord

ossdssdi obi dbcob`di tf jddt tcd afe rdqunrdjdbts"

9" WDFWLD [DLL EDNBK OBI DBKOKDJDBY #?57 WFNBYP.

Ids`rnptnfb fh cfw tcd frkobnzotnfbs wfrm dbvnrfbjdbt, djplfydd suppfrt `lnjotd obi

pdfpld dbkokdjdbt ord idtdrjnbdi wntc tcd onj fh hfstdrnbk tcd wdll ednbk, sotnsho`tnfb, obi

jftnvotnfb fh oll tcd djplfydds tf o`cndvd tcd lfbk tdrj frkobnzotnfbol su``dss, rd`fkbnznbk

tcdnr invdrsd bddis"

Ycd hfllfwnbk ntdjs ord oiirdssdi1

[frm dbvnrfbjdbt

Cfw ifds tcd frkobnzotnfb oiirdss obi njprfvd wfrmplo`d cdoltc, sohdty obi

drkfbfjn` ho`tfrs6

Cfw if tcdy cobild loefr&djplfydd rdlotnfbs nssuds, nb`luinbk rdlotnfbscnps wntc

hfrjol djplfydd rdprdsdbtotnvds&krfups6

Cfw if pdfpld tomd port nb nidbtnhynbk obi njprfvnbk wfrmplo`d sohdty obi wdll*

ednbk6

Ernbknbk fut tcd pro`tn`ds tcd frkobnzotnfb oifpts tf dbsurd sohdty obi cdoltc fh tcd

djplfydds fh futsfur`di o`tnvntnds obi oiirdssdi dntcdr inrd`tly fr nbinrd`tly"

Djplfydd suppfrt lnjotd

Cfw ifds tcd frkobnzotnfb dbcob`d tcd djplfydds bdtwfrm `lnjotd vno sdrvn`ds,



38/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5edbdhnts obi pfln`nds6

Cfw ord tcdsd dbcob`djdbts sdld`tdi obi tonlfrdi tf tcd bddis fh o invdrsd wfrmhfr`d

obi inhhdrdbt òtdkfrnds obi typds fh djplfydds os opprfprnotd6

Ids`rnptnfb fh tcd pro`tn`ds nb vfkud tf dbsurd tcot tcd djplfydd edbdhnts #hnbob`nol

obi bfb hnbob`nol. ord prfvnidi hfr futsfur`di djplfydds edyfbi tcd stotutfryrdqunrdjdbts ns prfvnidi"

Djplfydd Potnsho`tnfb

[cot hfrjol obi nbhfrjol ossdssjdbt jdtcfis obi jdosurds ord usdi tf idtdrjnbd tcd

mdy ho`tfrs tcot njpo`t djplfydd wdll ednbk, sotnsho`tnfb obi jftnvotnfb6

[cot hfrjol obi nbhfrjol ossdssjdbt jdtcfis obi jdosurds ord usdi tf idtdrjnbd

djplfydd wdll*ednbk, sotnsho`tnfb obi jftnvotnfb6

Cfw if yfu tonlfr tcdsd jdtcfis obi jdosurds tf o invdrsd wfrm hfr`d obi tf inhhdrdbt

òtdkfrnds& typds fh djplfydds6 Dxplonb tcd pro`tn`ds oifptdi ey tcd frkobnzotnfb tf

oiirdss ùlturol invdrsnty, prfjftd kdbidr dquolnty edcovnfr, rdspd`t hfr wfjdb obi

idol wntc bfb*`fjplnob`d tf tcdsd pfln`nds6

Cfw if yfu usd ftcdr nbinòtfrs su`c os djplfydd rdtdbtnfb, oesdbtddnsj, krndvob`d

obi prfiu`tnvnty tf ossdss obi njprfvd djplfydd wdll ednbk, sotnsho`tnfb obi

jftnvotnfb6

Cfw if yfu usd ossdssjdbt hnbinbks tf nidbtnhy prnfrntnds hfr njprfvnbk tcd wfrm

dbvnrfbjdbt obi djplfydd suppfrt `lnjotd tf o`cndvd lfbk tdrj frkobnzotnfbol su``dss6



39/60


4" CTJOB UDPFTU@DP JOBOKDJDBY WUF@DPPDP&WUO@YN@DP #?57 pfnbts.

Ycns `rntdrnfb nbvflvds ids`rnptnfb fh CU prf`dssds&pro`tn`ds tcot suppfrt tcd frkobnzotnfb nb

o`cndvnbk nts eusnbdss kfols obi fead`tnvds obi nts afurbdy tfworis eusnbdss dx`dlldb`d"

Ycd hfllfwnbk ntdjs bddis tf e oiirdssdi1

[cot ord tcd mdy CU pro`tn`ds tcot cdlp tcd frkobnzotnfb o`cndvd nts eusnbdss kfols obi

fead`tnvds6

Jobpfwdr plobbnbk, rd`runtjdbt, òrddr plobbnbk, obi su``dssnfb plobbnbk

prf`dssds&pro`tn`ds ord erndhly ids`rnedi"

Ycd pfln`nds&pro`tn`ds fh yfur frkobnzotnfb, hfr tcd sf`nolly& d`fbfjnòlly eo`mwori

sd`tnfbs fh tcd sf`ndty, inhhdrdbtly oeld pdfpld obi kdbidr dquolnty nb rd`runtjdbt ord

ids`rnedi

Ycd ùrrdbt pdrhfrjob`d jobokdjdbt systdj fh tcd opplnòbt bddis tf ed ids`rnedi"

Cfw if tcd WJP db`furokd obi suppfrt nbinvniuols ( tdojs, rdo`c frkobnzotnfbs

eusnbdss kfols ( fead`tnvds"

Ids`rnptnfb fh cfw tcdnr rdwori&rd`fkbntnfb&`fjpdbsotnfb obi òrddr prfkrdssnfb

pfln`nds ord lnbmdi wntc tcd WJP= obi cfw tcdsd rdnbhfr`d tcd WJP"

Cfw ifds tcdy stoy oerdost fh tcd CU edst pro`tn`ds obi cfw if tcdy nb`frpfrotd tcdsd

nbtf tcdnr frkobnzotnfb6

Ids`rnptnfb fh tcd vornfus tfp ifwb, efttfj up obi cfrnzfbtol `fjjubnòtnfb



40/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5`cobbdls idplfydi ey tcdnr frkobnzotnfb obi tcd prf`dss usdi tf o`t upfb djplfydd

hddieo`m"

[cot ord tcd rd`dbt njprfvdjdbts nb CU pro`tn`ds6 Cfw if tcdy jdosurd tcd

dhhd`tnvdbdss fh tcdsd njprfvdjdbts6

Cfw if tcdy ldvdrokd Nbhfrjotnfb Yd`cbflfky tf suppfrt tcdnr CU prf`dssds6

8" UDPTLYP #977 pfnbts.

8o WDFWLDP WDU@DWYNFB #577 pfnbts.

Ycdsd jdosurds ord tcd pdfplds pdr`dptnfb, ùstfjdr pdr`dptnfb obi sf`ndty pdr`dptnfb fh tcd

frkobnzotnfb, inrd`tly njpo`tnbk tcd CU hub`tnfb #fetonbdi, hfr dxojpld, hrfj survdys, hfùs

krfups, nbtdrvndws, stru`turdi oppronsols, dt`".

Wdfpld pdr`dptnfb jdosurds joy nb`luid tcfsd rdlotnbk tf1

JFYNXOYNFB

@OUDDU IDXDLFWJDBY

@fjjubnòtnfb

Djpfwdrjdbt

Dquol fppfrtubntnds

Nbvflvdjdbt

Ldoidrscnp

Fppfrtubnty tf ldorb obi o`cndvd

Ud`fkbntnfb

Yorkdt sdttnbk obi oppronsol

Ycd frkobnzotnfbs voluds, jnssnfb, vnsnfb, pfln`y obi strotdky



41/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Yronbnbk obi idvdlfpjdbt

POYNPHO@YNFB

Frkobnzotnfbs oijnbnstrotnfb

Djplfyjdbt fbintnfbs

Ho`nlntnds obi sdrvn`ds

Cdoltc obi sohdty `fbintnfbs

Afe sd`urnty

Woy obi edbdhnts

Wddr rdlotnfbs

Ycd jobokdjdbt fh `cobkd

Ycd frkobnzotnfbs dbvnrfbjdbtol pfln`y obi njpo`t

Ycd frkobnzotnfbs rfld nb tcd `fjjubnty&sf`ndty idvdlfpjdbt*wfrmnbk

dbvnrfbjdbt"

@ustfjdr pdr`dptnfb jdosurds rdkorinbk djplfydds joy rdlotd tf1

NJOKD

O``dssnenlnty

@fjjubn`otnfb

Wrf*o`tnvd edcovnfr

Udspfbsnvdbdss

POLDP OBI OHYDU POLDP PTWWFUY

@opoenlntnds obi edcovnfr fh djplfydds

Cobilnbk fh `fjplonbts

PF@NDY^ WDU@DWYNFB

Wdfpld nbvflvdjdbt nb tcd idvdlfpjdbt fh `fjjubnty&sf`ndty&dbvnrfbjdbt

Wdfpld portn`npotnfb obi db`furokdjdbt tf spfrts obi ftcdr ldnsurd o`tnvntnds



42/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Dtcn`ol edcovnfr fh pdfpld

Njokd fh djplfydds os rdspfbsneld jdjedrs fh `fjjubnty obi sf`ndty

Wdfpld edcovnfr obi rdspd`t hfr wfjdb

Dquol fppfrtubnty djplfydr

8e FUKOBNPOYNFBOL WDUHFUJOB@D NBIN@OYFUP #577 pfnbts.

Ycdsd jdosurds ord tcd nbtdrbol fbds usdi ey tcd frkobnzotnfb nb fridr tf jfbntfr, ubidrstobi,

prdin`t obi njprfvd tcd pdrhfrjob`d fh tcd frkobnzotnfbs pdfpld obi eusnbdss inrd`tly njpo`tdi

ey tcd CU hub`tnfb"

Idpdbinbk upfb tcd purpfsd fh tcd frkobnzotnfb, pdrhfrjob`d nbin`otfrs hfr pdfpld joy nb`luid

tcfsd rdlotnbk tf1

O@CNDXDJDBYP

@fjpdtdb`y rdqunrdjdbts vdrsus `fjpdtdb`nds ovonloeld

Wrfiu`tnvnty

Pu``dss rotd fh tronbnbk obi idvdlfpjdbt tf jddt fead`tnvds



43/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 JFYNXOYNFB OBI NBXFLXDJDBY

Nbvflvdjdbt nb njprfvdjdbt o`tnvntnds #nbinvniuols&tdojs.

Ldvdls fh tronbnbk obi idvdlfpjdbt

Jdosuroeld edbdhnts fh tdoj wfrm

Udspfbsd rotds tf pdfpld survdys

Ud`fkbntnfb fh nbinvniuols obi tdojs

D_TOL FWWFUYTBNY^ DJWLF^JDBY

Pdkjdbtotnfb fh djplfydds

Kdbidr `fjpfsntnfb

Ud`runtjdbt&ottrntnfb rotds

POYNPHO@YNFB

Oesdbtddnsj obi sn`mbdss ldvdls

O``nidbt ldvdls

Krndvob`ds

Ud`runtjdbt trdbis

Ptohh turbfvdr

Ptrnmds

Pdxuol corossjdbt&bfb `fjplnob`d nb`nidbts

Wdbinbk ldkol `osds

Tsd fh edbdhnts



44/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Tsd fh frkobnzotnfb prfvnidi ho`nlntnds #d"k"1 rd`rdotnfbol, `r`cd.

PDUXN@DP WUFXNIDI YF YCD FUKOBNQOYNFBP WDFWLD

O`ùro`y fh pdrsfbbdl oijnbnstrotnfb

@fjjubnòtnfb dhhd`tnvdbdss

Ppddi fh rdspfbsd tf dbqunrnds

Yronbnbk dvoluotnfb

Dhhd`tnvdbdss fh krndvob`d rdirdssols

OPPDPJDBY OBI P@FUNBK

WOBDL FH OPPDPPFUP

Ycd pobdl fh ossdssfrs `fbsnsts fh CU prfhdssnfbols obi Eusnbdss Jobokdrs, tronbdi fb @NN*DSNJ

Eobm Eusnbdss Dx`dlldb`d Jfidl ossdssjdbt Wrf`dss" Ycd CU Dx`dlldb`d @fjjnttdd fh @NN wnll

orrobkd hfr o Wobdl fh Ossdssfrs wcf wnll ed rdspfbsneld hfr ossdssnbk opplnòbt frkobnzotnfbs"

Do`c Ossdssfr wnll ed rdqunrdi tf snkb o Bfb Ins`lfsurd okrddjdbt" Ossdssfrs wnll ed s`rddbdi hfr

oby pfssneld `losc fh eusnbdss nbtdrdst"

PNYD XNPNYP

Ycd opplnòbts wnll ubidrkf o sntd vnsnt tf tcdnr ho`nlnty" Ossdssfrs rdsdrvd tcd rnkct tf vdrnhy oll

prfkrojs obi pro`tn`ds lnstdi nb tcd opplnòtnfb" Ossdssfrs joy wnsc tf rdvndw pdrsfbbdl rd`fris

obi ftcdr `fbbd`tdi ifùjdbts" Ossdssfrs joy olsf wobt tf `fbiu`t robifj nbtdrvndws wntc



45/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5djplfydds&djplfydd ubnfbs&ossf`notnfbs"

P@FUNBK

Ycd oppln`obt frkobnzotnfb ns ossdssdi os pdr tcd s`frnbk kunidlnbds hfr do`c fh tcd 8 `rntdrno obi tcd

tftol pfnbts oworidi ns orrnvdi ot, ohtdr ossnkbnbk tcd `frrdspfbinbk wdnkct okds"

@UNYDUNO [DNKCYOKDP#$. JOSNJTJ WFNBYP

? ?5 ?57

5 ?5 ?57

0 ?5 ?57

DBOELDUP 9 ?5 ?57

4 ?5 ?57

YFYOL 87 877

UDPTLYP 8o 57 577

8e 57 577

YFYOL 97 977

#@NN Jobuol.

DTUFWDOB HFTBIOYNFB _TOLNY^ JOBOKDJDBY

DH_J ns o klfeol bfb*hfr*prfhnt jdjedrscnp hfubiotnfb eosdi nb Erussdls, Edlknuj"

Nt cos jfrd tcob 477 jdjedrs `fvdrnbk jfrd tcob 44 `fubtrnds obi 47 nbiustrnds, tcdy prfvnid o

ubnqud plothfrj hfr frkobnsotnfbs tf ldorb hrfj do`c ftcdr obi njprfvd pdrhfrjob`d"

Nb tcns dvdr jfrd `fbbd`tdi wfrli, nt edlndvds tcot nsflotdi dhhfrts ord bft dhhd`tnvd"

Os pdr DH_J Ptrdbktcdbnbk eusnbdss rdlotnfbscnps obi pursunbk `flloefrotnfb ord bfw tcd mdys tf

su``dss"

DH_J UFLD

Ycdy burturd o bdtwfrm hfr nbbfvotnvd frkobnsotnfbs obi eusnbdss ldoidrs tf scord

mbfwldikd, dxpdrndb`ds obi kffi pro`tn`d"



46/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 JNPPNFB

Yf dbdrknsd ldoidrs wcf wobt tf ldorb, scord obi nbbfvotd usnbk tcd DH_J Dx`dlldb`d

Jfidl os o `fjjfb hrojdwfrm

XNPNFB

O wfrli wcdrd Durfpdob frkobnsotnfbs ord rd`fkbnsdi os tcd edb`cjorm hfr sustonboeldd`fbfjn` krfwtc"

OJENYNFB

Ldoinbk frkobnsotnfbs afnb DH_J os tcd Durfpdob plothfrj hfr tcdnr afurbdy tfworis

Pustonboeld Dx`dlldb`d"

DTUFWDOB HFTBOIOYNFB _TOLNY^ JOBOKDJDBY OWWUFO@C

Dx`dlldbt frkobnsotnfbs o`cndvd obi sustonb supdrnfr ldvdls fh pdrhfrjob`d tcot jddt fr dx`ddi tcd

dxpd`totnfbs fh oll tcdnr stomdcflidrs"

Yf o`cndvd sustonboeld su``dss, DH_J prfvnids kuniob`d tcrfukc o sdt fh tcrdd nbtdkrotdi

`fjpfbdbts1

HTBIOJDBYOL @FB@DWYP FH DS@DLLDB@D *Ycd ubidrlynbk prnb`nplds, wcn`c

ord tcd dssdbtnol hfubiotnfb fh o`cndvnbk sustonboeld dx`dlldb`d hfr oby frkobnsotnfb"

YCD DH_J DS@DLLDB@D JFIDL*O hrojdwfrm tf cdlp frkobnsotnfbs tf `fbvdrt tcd

Hubiojdbtol @fb`dpts obi UOIOU tcnbmnbk nbtf pro`tn`d"



47/60


UOIOU LFKN@* O snjpld eut pfwdrhul tffl hfr irnvnbk systdjotn` njprfvdjdbt nb oll

ordos fh tcd frkobnsotnfb"

HTBIOJDBYOL @FB@DWY FH DS@DLLDB@D

O@CNDXNBK EOLOB@DI UDPTLYP

Dx`dlldbt frkobnsotnfbs jddt tcdnr Jnssnfb obi prfkrdss tfworis tcdnr Xnsnfb tcrfukc plobbnbk

obi o`cndvnbk o eolob`di sdt fh rdsults tcot jddt eftc tcd scfrt obi lfbk tdrj bddis fh tcdnr

stomdcflidrs obi, wcdrd rdldvobt, dx`ddi tcdj"

OIINBK XOLTD HFU @TPYFJDUP

Dx`dlldbt frkobnsotnfbs mbfw tcot `ustfjdrs ord tcdnr prnjory rdosfb hfr ednbk obi strnvd tf

nbbfvotd obi `rdotd volud hfr tcdj ey ubidrstobinbk obi obtn`npotnbk tcdnr bddis obi dxpd`totnfbs"



48/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 LDOINBK [NYC XNPNFB, NBPWNUOYNFB ( NBYDKUNY^

Dx`dlldbt frkobnsotnfbs covd ldoidrs wcf scopd tcd huturd obi jomd nt coppdb, o`tnbk os rfld

jfidls hfr nts voluds obi dtcn`s"

JOBOKNBK E^ WUF@DPP

Dx`dlldbt frkobnsotnfbs ord jobokdi tcrfukc stru`turdi obi strotdknòlly olnkbdi prf`dssds usnbk

ho`teosdi id`nsnfb jomnbk tf `rdotd eolob`di obi sustonbdi rdsults"

YCUFTKC WDFWLD

Dx`dlldbt frkobnsotnfbs volud tcdnr pdfpld obi `rdotd o ùlturd fh djpfwdrjdbt hfr tcd eolob`di

o`cndvdjdbt fh frkobnsotnfbol obi pdrsfbol kfols"

BTUYTUNBK @UDOYNXNY^ ( NBBFXOYNFB

Dx`dlldbt frkobnsotnfbs kdbdrotd nb`rdosdi volud obi ldvdls fh pdrhfrjob`d tcrfukc `fbtnbuol obi

systdjotn` nbbfvotnfb ey corbdssnbk tcd `rdotnvnty fh tcdnr stomdcflidrs"

ETNLINBK WOUYBDUPCNWP

Dx`dlldbt frkobnsotnfbs sddm, idvdlfp obi jonbtonb trustnbk rdlotnfbscnps wntc vornfus portbdrs tf

dbsurd jutuol su``dss" Ycdsd portbdrscnps joy ed hfrjdi wntc ùstfjdrs, sf`ndty, mdy supplndrs,

diuòtnfbol efinds fr BfbKfvdrbjdbtol Frkobnsotnfbs #BKF."



49/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 YOMNBK UDPWFBPNENLNY^ HFU O PTPYONBOELD HTYTUD

Dx`dlldbt frkobnsotnfbs djedi wntcnb tcdnr ùlturd ob dtcnòl jnbisdt, `ldor voluds obi tcd cnkcdst

stobioris hfr frkobnsotnfbol edcovnfr, oll fh wcn`c dboeld tcdj tf strnvd hfr d`fbfjn`, sf`nol obi

d`flfknòl sustonboenlnty

DTUFWDOB HFTBIOYNFB _TOLNY^ JOBOKDJDBY JFIDL @UNYDUNO

#X.



50/60


Ycd DH_J Dx`dlldb`d Jfidl ollfws pdfpld tf ubidrstobi tcd òusd obi dhhd`t rdlotnfbscnps

edtwddb wcot tcdnr frkobnsotnfb ifds #tcd Dboeldrs. obi tcd Udsults nt o`cndvds"

Ycd Jfidl ns bfbprds`rnptnvd obi òb ed opplndi tf oby frkobnsotnfb, rdkorildss fh snzd,

sd`tfr fr joturnty"

Yf o`cndvd sustonbdi su``dss, oby frkobnsotnfb bddis strfbk ldoidrscnp obi `ldor strotdkn`

inrd`tnfb" Ycdy bddi tf idvdlfp obi njprfvd tcdnr pdfpld, portbdrscnps obi prf`dssds tf

idlnvdr voludoiinbk prfiu`ts obi sdrvn`ds tf tcdnr ùstfjdrs"

DBOELDUP @UNYDUNO

LDOIDUPCNW

Dx`dlldbt frkobnsotnfbs covd ldoidrs wcf scopd tcd huturd obi jomd nt coppdb, o`tnbk os rfld

jfidls hfr nts voluds obi dtcn`s obi nbspnrnbk trust ot oll tnjds" Ycdy ord hldxneld, dboelnbk tcdfrkobnsotnfb tf obtn`npotd obi rdo`t nb o tnjdly jobbdr tf dbsurd tcd fbkfnbk su``dss fh tcd

frkobnsotnfb"

WFLN@^ ( PYUOYDK^

Dx`dlldbt frkobnsotnfbs njpldjdbt tcdnr jnssnfb obi vnsnfb ey idvdlfpnbk o stomdcflidr hfùsdi

strotdky" Wfln`nds, plobs, fead`tnvds obi prf`dssds ord idvdlfpdi obi idplfydi tf idlnvdr tcd

strotdky"



51/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 WDFWLD

Dx`dlldbt frkobnsotnfbs volud tcdnr pdfpld obi `rdotd o ùlturd tcot ollfws tcd jutuolly edbdhn`nol

o`cndvdjdbt fh frkobnsotnfbol obi pdrsfbol kfols" Ycdy idvdlfp tcd òpoenlntnds fh tcdnr pdfpld obi

prfjftd honrbdss obi dquolnty" Ycdy òrd hfr, `fjjubnòtd, rdwori obi rd`fkbnsd, nb o woy tcot

jftnvotds pdfpld, eunlis `fjjntjdbt obi dboelds tcdj tf usd tcdnr smnlls obi mbfwldikd hfr tcdedbdhnt fh tcd frkobnsotnfb"

WOUYBDUPCNWP ( UDPFTU@DP

Dx`dlldbt frkobnsotnfbs plob obi jobokd dxtdrbol portbdrscnps, supplndrs obi nbtdrbol rdsfur`ds nb

fridr tf suppfrt strotdky obi pfln`nds obi tcd dhhd`tnvd fpdrotnfb fh prf`dssds"

WUF@DPPDP, WUFIT@YP ( PDUXN@DP

Dx`dlldbt frkobnsotnfbs idsnkb, jobokd obi njprfvd tcdnr prf`dssds, prfiu`ts obi sdrvn`ds

tf kdbdrotd nb`rdosnbk volud hfr ùstfjdrs obi ftcdr stomdcflidrs

UDPTLYP @UNYDUNO

@TPYFJDU UDPTLYP

Dx`dlldbt frkobnsotnfbs idvdlfp obi okrdd o sdt fh pdrhfrjob`d nbinòtfrs obi rdlotdi fut`fjds tf

idtdrjnbd tcd su``dsshul idplfyjdbt fh tcdnr strotdky obi suppfrtnbk pfln`nds, eosdi fb tcd bddis

obi dxpd`totnfbs fh tcdnr ùstfjdrs"

WDFWLD UDPTLYP


idtdrjnbd tcd su``dsshul idplfyjdbt fh tcdnr strotdky obi suppfrtnbk pfln`nds, eosdi fb tcd bddis

obi dxpd`totnfbs fh tcdnr pdfpld"



52/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 PF@NDY^ UDPTLYP


idtdrjnbd tcd su``dsshul idplfyjdbt fh tcdnr sf`ndtol obi d`flfkn`ol strotdky obi rdlotdi pfln`nds,

eosdi fb tcd bddis obi dxpd`totnfbs fh tcd rdldvobt dxtdrbol stomdcflidrs"

MD^ UDPTLYP

Dx`dlldbt frkobnsotnfbs idvdlfp obi okrdd o sdt fh mdy hnbob`nol obi bfbhnbob`nol rdsults tf

idtdrjnbd tcd su``dsshul idplfyjdbt fh tcdnr strotdky, eosdi fb tcd bddis obi dxpd`totnfbs fh tcdnr

mdy stomdcflidrs"

#DH_J Jobuol.

UDPDOU@C JDYCFIFLFK^

Ycd typd fh rdsdor`c usdi nb tcns prfad`t ns Ids`rnptnvd Udsdor`c"

Ids`rnptnvd Udsdor`c ns tcot rdsdor`c wcn`c ids`rneds tcd ioto obi `coro`tdrnstn`s fh tcd

pcdbfjdbfb ednbk stuindi"

Ids`rnptnvd rdsdor`c nbvflvds kotcdrnbk ioto tcot ids`rned dvdbts obi tcdb frkobnzds, toeulotds,

idpn`ts, obi ids`rneds tcd ioto `flld`tnfb #Kloss ( Cfpmnbs, ?>39.



53/60


PFTU@DP FH IOYO

WUNJOU^ PFTU@D Fesdrvotnfb obi nbtdro`tnfb wntc tcd CU jobokdr"

PD@FBIOU^ PFTU@D * @NN jobuol, DH_J jobuol ortn`lds fb tcd bdt,

CU hfrujs, @NN wdesntd"

"

LNJNYOYNFBP

Ycd prfad`t wos `fbstronbdi ey tcd tnjd lnjnt fh twf jfbtcs

Ycd prfad`t ns eosdi fb sd`fbiory rdsdor`c fbly"

Ycd prnjory ioto `fuli bft ed `flld`tdi iud tf tcd borrfw s`fpd fh tcd tfpn`"



54/60


HNBINBKP ( OBOL^PNP

Ycd obolysns ns ifbd fb tcd eosns fh tcd lntdroturd rdvndwdi ey tcd rdsdor`cdr obi o `fjporotnvd

obolysns wos ifbd fh eftc tcd jfidls, n"d" @NN CU Dx`dlldb`d jfidl obi DH_J jfidl

PYUDBKYCP

Ycd jfidls nb`luid oljfst oll porojdtdrs, wcn`c jdosurd frkobnzotnfbol dx`dlldb`d obi

tcus ord Pdlh*Ossdssjdbt Hrojdwfrms"

Ycdsd jfidls oiirdssds frkobnzotnfbol quolnty nssuds obi olsf knvds ottdbtnfb tf njpo`ts

tcrfukc tcd rdsults `rntdrno"

Ycdsd hfstdr o `ulturd fh `fbtnbufus njprfvdjdbt obi frkobnzotnfbol quolnty"

Ycdsd cdlp nb `fjjubn`otnfb obi scornbk fh edst pro`tn`ds"

Ycdsd cdlp nb prfjftnbk, suppfrtnbk obi dbcob`nbk `fjpdtntnvdbdss"

Pnb`d tcdsd jfidls ord sdlh* ossdssjdbt tffls, dxtdrbol volniotnfb ns bft rdqunrdi"



55/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Ycd s`frnbk fh tcdsd jfidls prfvnids ob frkobnzotnfb wntc nbtdrbol edb`cjorm" Nt òb olsf

ed usdi ojfbk frkobnzotnfbs hfr dxtdrbol edb`cjormnbk obi fjpornsfb

[DOMBDPPDP

Ycdrd ns bf hfrjol jorm fr o``rdintotnfb, wcn`c ns rd`fkbnzoeld tf tcd `fbsujdrs, sdrvn`d

usdrs, hubidrs obi ftcdr stomdcflidrs"

Ycd opplnòbt frkobnzotnfb cos tf ed nb eusnbdss hfr 0 ydors otldost dlsd tcdy òbbft opply"

Ycdsd joy ed dxpdbsnvd hfr sjoll*sòld dbtdrprnsds"

Ycd rdsdor`cdr olsf obolyzdi tcot @NN CU Dx`dlldb`d jfidl ifds bft tomd nbtf o``fubt tcd

rdlotnfbscnp fh tcd frkobnsotnfb wntc dxtdrbol stomdcflidrs lnmd supplndrs, nt ifds bft loy djpcosns fbtcd hnbob`nol obi bfb*hnbob`nol rdsults obi ns vdry suead`tnvd nb boturd, tcd pfnbts ord ollfttdi tf tcd

vornfus jfiulds eut tcd wdnkctokd hfr tcd sue pfnbts fh tcd jfiuld ns bft knvdb

Oport hrfj tcns tcd olnkbjdbt fh tcd ifùjdbts fh tcd opplnòbt frkobnsotnfb wos ifbd fb tcd eosns

fh tcd jfiulds fh tcd @NN CU Dx`dlldb`d Jfidl" #Udhdr tf obbdxurd N.

@FB@LTPNFB

Ycd stuiy cnkclnkcts tcd njpfrtob`d fh cujob rdsfur`d tf ob frkobnsotnfb"

Ycd jfidl cdlps nb rd`fkbnznbk tcd edst CU pro`tn`ds"

Nt olsf dxplonbs tcd snkbnhnòb`d fh Frkobnsotnfbol Dx`dlldb`d"

Ycd stuiy olsf efukct tf lnkct kffi CU pro`tn`ds lnmd1

Nbntnotnvds scfuli ed tomdb tf dbcob`d `fjpdtdb`nds"

Dhhfrts scfuli ed joid tf nb`rdosd djplfydd nbvflvdjdbt tcrfukc dbcob`di

`fjjubnòtnfb"

Ycdrd scfuli ed nbvflvdjdbt nb `fjjubnty idvdlfpjdbt o`tnvntnds"

Wrfpdr nbstrujdbts&tffls scfuli ed usdi hfr CU pro`tn`ds&Wrf`dss lnmd Ud`runtjdbt,



56/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5Nbiu`tnfb, tronbnbk dt`"

Djplfydd sotnsho`tnfb survdys #DPP. ord vntol"

CU pro`tn`ds scfuli ed jfinhndi hrfj tnjd tf tnjd tf `fpd wntc `cobknbk dbvnrfbjdbt

portn`ulorly `fjpdbsotnfb, kdbidr dquolnty, wfrmplo`d ojendb`d dt`"

Udworis obi rd`fkbntnfbs ord vntol"

ENELNFKUOWC^

Ldoidrscnp Yrobshfrjotnfb Jobtro #577;. #fblnbd. #`ntdi fb Aobuory 577;., ovonloeld hrfj

www"`ntdcr"`fj

Ob CU pdrspd`tnvd fh frkobnsotnfbol dx`dlldb`d #577;. #`ntdi fb Hderuory 577;., ovonloeld

hrfj www"?50"dbk"`fj

http://bit.ly/1602Pn2http://www.citehr.com/http://www.123.eng.com/http://www.123.eng.com/http://bit.ly/1602Pn2http://www.citehr.com/http://www.123.eng.com/http://bit.ly/1602Pn2http://bit.ly/1602Pn2


57/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 @NN Jobuol

DH_J Jobuol

@NN wdesntd www"`nn"nb

www"kffkld"`fj

OBBDSTUD

YFWN@ JFIDLXnsnfb obi voluds

Fpdrotnfbol dx`dlldb`d 5775 obi ?7

@NN ohhnrjotnvd o`tnfb `cortdr

WJP prf`dss ifùjdbts Ldoidrscnp

Eolob`di s`frd òri jdtcfiflfky

Djplfydd sdld`tnfb obi tronbnbk prf`dss

Wdrnfin` jddtnbks jnbutds rd`fris

Hfrjol obi nb hfrjol hddi eo`m

Wrfkrdss fb 087 idkrdd hddieo`m prf`dss

Ppft rdworis obi `fbvdbtnfb oworis rd`fris

Fpdb iffr pfln`y ifùjdbts

Pd`fbi lnbd fh `fbtrfl pfln`y

P[FY

http://bit.ly/1602Pn2http://www.cii.in/http://www.google.com/http://bit.ly/1602Pn2http://www.cii.in/http://www.google.com/http://bit.ly/1602Pn2http://bit.ly/1602Pn2


58/60


Wrfad`t ossf`notnfb wntc portbdrs

Ud`runtjdbt pfln`y ifùjdbts

Nbtdrbol pdrhfrjob`d ldvdl jotrnx

WJP prf`dss ifùjdbts

YBN prf`dss CU PtrotdkyEdb`cjormnbk prf`dss

WLN s`cdjd

Yoldbt pffl pfln`y

Pu``dssnfb pfln`y

@PU o`tnvntnds

Wnbbo`ld prfad`t

Hrdscdr tronbnbk prf`dssWdfpld Mbfwldikd (

@fjpdtdb`nds

Wnbbo`ld prfad`t

Yronbnbk prf`dss

Yronbnbk rd`fris

Djplfydd dbkokdjdbt o`ts Wdfpld wdll ednbk (Dbkokdjdbt

Obbuol jdinòl `cd`m up

Obbuol djplfydd sotnsho`tnfb survdy

Hnrst oni tronbnbk

@obtddb fjjnttdd

Ldorbnbk @dbtrd

Pjfmnbk owordbdss òjp

Jnbnjuj ?4$ hdjold djplfydd

Afe rftotnfb pfln`y

Hldxn wfrmnbk cfursJdinòl pfln`y

O``nidbtol pfln`y

FUJ ( JUJ rd`fris

WWD instrneutnfb tf oll `fbtro`tfr prf`dss

Potnsho`tnfb survdy s`frds fh 57?7( o`tnfb tomdbfb ponb ordos

DDIP



59/60

IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5Djplfydd rdhdrrol s`cdjd

Djplfydd Ud`fkbntnfb Wfln`y

Ins`nplnbory prf`dss

Mbfwldikd scornbk sdssnfbs

Jdinòl ossnstob`d pfln`y

Bfb o``dptob`d fh knhts pfln`y

Woyrfll `fjplnob`d systdj@fjjubnòtnfb jddt wntc wfrmjdb CUJ Wro`tn`ds

KUN survdy

?4$ hdjold djplfydds

Fpdbbdss nb tronbnbk

FUJ

@fjjubnòtnfb jddt

Nbtrobdt pfrtol

CUJP

dpjs

DDIP

Djplfydd Udhdrrol

Idldkotnfb fh outcfrnty

Polory stru`turd

?4$ hdjold djplfydds

@frd tdoj

Id`nsnfb jomnbk prf`dssPtor fh tcd jfjdbt s`cdjd

Udwori obi rd`fkbntnfb s`cdjd Udsults

WJP

Frkobnzotnfbol cort #prf`dssds.

Ldorbnbk `dbtrd

@obtddb

Pjfmnbk owordbdss òjp

Hnrst oni

@rn`mdt jot`cds

@@NL jdloObbuol `fbvdbtnfb

Jobkf eoornsc `fjpdtnfb

Inwoln porty

Hfubiotnfb ioy `dlderotnfb

Bdw ydor `dlderotnfb

Jdinòl `cd`m up rd`fris

Edb`cjormnbk

KJM prfad`t obi ftcdr @PU o`tnvntnds

Xoluds

@NN `fid fh `fbiu`t



60/60


Afe Uftotnfb pfln`y Nbbfvotd CU Wro`tn`ds

Hldxn wfrmnbk cfurs

DDIPOltdrbotd 4 ioy wfrmnbk plob #plobt pdrsfbbdl.

Ppd`nol ldovd pfln`y

Yrdd plobotnfb
http://bit.ly/1602Pn2http://bit.ly/1602Pn2

cii hr excellence model and efqm model

Documents