cims update
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TRANSCRIPT
COLORADO OFFICE OF
WORKFORCE DEVELOPMENT
CONTINUOUS IMPROVEMENT
MANAGEMENT SYSTEM (CIMS)
Performance Excellence
WDC11.21.02
CIMS Overview
What is the Continuous Improvement Management
System? (CIMS)
Provide incentives to Workforce Regions to continually improve their operations to raise the profile of Colorado’s One Stop Centers
Encourage Performance Excellence to improve customer participation to seek out partnering arrangements to engage in Continuous Improvement efforts to build local system of excellence
CIMS Overview
Colorado’s Goal for Workforce Development
“to fill the continually changing needs of
the state’s employers and to stay
competitive in the global market….”
CIMS Overview
Continuous Improvement Management System
Partnership Awards
Performance Incentive (PIA)
Innovation In Leadership and Service Delivery (ILSD)
CIMS Overview
Continuous Improvement Management System (cont’d)
Partnership Awards Business Recognition Agency Recognition
To promote relationships between WorkforceCenters and local businesses and other agencies
To promote relationships between WorkforceCenters and local businesses and other agencies
CIMS Overview
Continuous Improvement Management System? (cont’d)
Performance Incentive (PIA) Performance Standards Award Business Involvement Award
To recognize meeting federal performance measures and to incent private sector relationships.
To recognize meeting federal performance measures and to incent private sector relationships.
CIMS Overview
Continuous Improvement Management System? (cont’d)
Innovation in Leadership and Service Delivery (ILSD)
Performance Excellence
This is NOT a “program”, but provides a framework for directions and action towards Performance Excellence
This is NOT a “program”, but provides a framework for directions and action towards Performance Excellence
CIMS Overview
ILSD Program
A Multi Year Tiered Approach*
* Loosely based upon the Colorado Performance Excellence Award
OrganizationalProfile
Rolling HillsAward
Golden Plains Award
Mountain PeaksAward
Performance Excellence
2002 2003…
CIMS Overview
What is Performance Excellence?
Delivery of ever-improving
value to customers & contributing to marketplace success
Improvement of overall organizational effectiveness and capabilities
Organizational and personal learning
An integrated approach to organizational performance management resulting in …
CIMS Overview
Performance Excellence Core Values
Visionary Leadership Customer-Driven Excellence Organizational/Personal Learning Valuing Employees Agility Focus on the Future Managing for Innovation Management by Fact Public Responsibility & Citizenship Focus on Results/Creating Value Systems Perspective
PERFORMANCE EXCELLENCECore Values
CIMS Overview
Performance Excellence Criteria:Purpose
To help improve organizational performance practices, capabilities, and results
To facilitate communication and sharing of best practices
To serve as a tool for understanding and managing performance
CIMS Overview
Performance Excellence Criteria: Key Characteristics
Focus on results Non-prescriptive/adaptable Support goal-based diagnosis Support a systems perspective
CIMS Overview
Performance Excellence: A Systems Perspective
OrganizationalProfile
Information &Analysis
Leadership TriadLeadership
Strategic PlanningCustomer & Market Focus
Results TriadHuman Resource FocusProcess Management
Business Results
CIMS Overview
Performance Excellence Review
Core ValuesVisionary Leadership
Customer-Driven Excellence
Organizational/Personal Learning
Valuing Employees
Agility
Focus on the Future
Managing for Innovation
Management by Fact
Public Responsibility & Citizenship
Focus on Results/Creating Value
Systems Perspective
CriteriaLeadership
Strategic Planning
Customer/Market Focus
Information & Analysis
Human Resources Focus
Process Management Results
Business Results
CIMS Overview
The Journey Will Impact the Organization…
Operationally change management process improvement
Administratively documentation measurement tracking
Management planning customer satisfaction measurable targets
CIMS Overview
Continuous Improvement Management System
www.colorado.gov
Mary Hillsman [email protected]
303-688-5040
Continuous Improvement Management System
www.colorado.gov
Mary Hillsman [email protected]
303-688-5040
Contact Information
CIMS Overview
“IN THE RACE FOR
PERFORMANCE EXCELLENCE,
THERE IS NO FINISH LINE”
“IN THE RACE FOR
PERFORMANCE EXCELLENCE,
THERE IS NO FINISH LINE”
- Unknown
Parting Thought….