CIS5302 Analytics Business Analyst’s Report on Virtual Elder Care Home

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Abstract

These members were selected after several rounds of interviews and good background

check. They all had exceptional qualifications and impeccable professional records. Their

expertise in the various domains of business was of great value to the firms. It was very

thoughtful of them to take time away from their regular assignments and be a part of the joint

venture. Carlos was very excited.

As the Chairperson of the task force, Mr. Carlos decided to know each and every

member of the team personally and understand what each one has to bring to the table. He

believed in respecting individual opinions and encouraging employees to work towards

achieving the company’s ultimate goals. After a good introductory session with the team, Mr.

Carlos decided to schedule an initial meeting to review all the developments of the venture and

discuss how the idea of the joint venture came into existence. For this purpose, a meeting for

10:00 AM was fixed.

The members of the team had made up their mind that they would put forward every single

idea that they had in mind and would leave no stone unturned in bringing the best to the table.

The meeting began at 10:00 AM as promised. Mr. Carlos entered the conference room and

after an initial greeting, the quickly began to speak about how the market was evolving and

how competitors were slowly trying to bring in innovations to gain market share. He stressed

upon the fact that the task force came into existence to develop the design parameters for the

new product line.

1

2

B U SI N E S S A N A L Y SI S A S SI G N M E N T

N A M E

UNIVERSITY

DATE

3

Contents

TASK 1.01 Project Journal: ............................................................................................................................................ 4

TASK 1.02 Draft a problem/opportunity definition .......................................................................................... 5

TASK 1.03 Define options to address problem/opportunity ......................................................................... 5

TASK 1.04 Write a System Vision statement ......................................................................................................... 6

TASK 1.05 Write the Objectives for the project ................................................................................................... 7

TASKS 1.06 WRITE a scope statement - list what is in-scope and what is out of scope. .................... 8

TASK 1.07 Conduct stakeholder ANALYSES and identify all persons, groups, and institutions who may have an interest in the project and the nature of their interest: ............................................... 9

TASK 1.08 Develop a work breakdown structure (WBS) ............................................................................. 11

Task 1.09 Draft an interview agenda for your interview with the CEO, refer to Analyse the project and produce a 1-page Work Breakdown Structure the text and on-line for examples. (300 words) (10 marks) DC ..................................................................................................................................... 12

TASK 1.10 Provide an “AS IS” process using Business Process Modelling Notation (BPMN) or UML

(Unified ............................................................................................................................................................................. 14

Modelling Language) (100 words) ......................................................................................................................... 14

TASK 1.11 Develop a “TO BE” process using BPMN or UML (100 words) ............................................ 15

TASK 2.01 Write a list of the key functionality of the system (write a functional and non-functional specification) ............................................................................................................................................. 16

TASK 2.02 Build a product backlog for the system by decomposing the features into stories ... 17

Task 2.03.COMPARE Yours As is and to be diagrams to prepare a briefing note for the Organisational change and Training Team regarding the anticipated business impact of the system. You should make recommendations on how these business impacts can be managed .. 18

TASK 2.04 From a business perspective categorise the backlog using the MOSCOW method and identify the stories that makes your minimum viable product .................................................................. 19

TASK 2.05 Develop a screen design for two MUST stories created in Task 10 and identify any business rules; justify your design. ........................................................................................................................ 20

TASK 2.06 Write all acceptance criteria for these two stories to be done. .......................................... 21

TASKS 2.07 WRITE a Job Description for a Business Analyst. .................................................................. 23

References: ........................................................................................................................................................................ 24

4

A S S I G N M E N T 1

TASK 1.01 PROJECT JOURNAL:

1st

week:

Order received from the client, Virtual Elder Care Home, for a system designed to implement better

coordination between Home-Visiting Care service and the service provider as well as between HVCS and

the elderly people who are the clients.

2nd

Week

Discussed order details, specifications, and requirements with product development team and operations and

finance team. Some newer workers with the core competencies inducted into the development team from other

departments specifically for the project.

3rd

Week

Approval received from CFO and CEO to start processing the project. Basic procurement and research

conducted.

4th

Week

Research and preliminary study finalized, development of scripts started.

5th

Week

Simultaneous research is being conducted by the research wing studying the development of similar systems in

countries like South Korea, The Philippines, and Indonesia.

6th

Week

Status report and updates sent to the client for reviewing and feedback. Half-way milestone invoice sent to the

client for research costs and procurement costs.

7th

week

The client feedback received and incorporated. Status reports sent to CFO, CEO, and COO. Status reports sent

to the Banks for approval.

8th

Week

Audit report filed for the project in progress. Copies forwarded to CFO as well as the client.

9th

Week

Final test runs and checks including appraisal of minimum viable product testing.

10th

Week

Product sent to the client for acceptance criteria check and trial run.

11th

Week

Final delivery of finished system tops the client, invoice sent, and payment received.

Commented [A1]: Well drafted

5

TASK 1.02 DRAFT A PROBLEM/OPPORTUNITY DEFINITION

The modern Chinese society is undergoing several changes, from a closed economy;

it is beginning to open its doors to the foreign world. With economic changes, come changes

in lifestyle, which are deeply influenced by the interactions with foreign cultures? A similar

trend can be seen in the Chinese society. Some of the age old philosophies such as [the]

“Confucian philosophy, filial piety” (Wonsuk and Leah, 2010) is giving way to more nuclear

families. The care for the elderly is fast becoming an industry in China, and to provide the

best possible care to the elders, the Chinese government has invested in a system known as

“Virtual Elder Care Home or Elder Care Home without Walls.” (Zhanlian et al., 2012).

Scandals are beginning to appear in this effort by the Chinese government, which

requires a major overhaul, which can be possible only with the implementation of a sound

system, as Americans have done. All the processes are electronic in nature, and records too

are kept digitally.

TASK 1.03 DEFINE OPTIONS TO ADDRESS

PROBLEM/OPPORTUNITY

With the population age increasing, and China’s one-child policy, it has been

estimated by BBC UK, that, in the next 50 years, China’s population of older people

(estimated at over 65 years) will more than quadruple in size compared to its 2012 figures.

(BBC, 2012). The 4-2-1 phenomenon, where a child will have to take care of 2 parents and 4

grandparents is going to be a major problem in China then. (BBC, 2012) Thus, to address the

Commented [A2]: Well referenced

6

problem of old age care, the government brought in the initiative of Virtual care to the old,

but, it has been besieged with one scandal after another, mainly due to the lack of any proper

reporting mechanism or system in place. The Chinese government can look to install an

automated system that would coordinate the various parties in this project, and maintain a

proper record of activities, and money.

The system that will be in place, must be technologically advanced, which shall not be

an issue with China. (Hout & Ghemawat, 2010) The system will have the provision to

automatically receive calls, and transfer it to the relevant care section of the Care Facility.

(For example, if an elder person calls for regular check-up visit assistance to a health care

professional, he or she can simply press the relevant option button on the automated call, and

be transferred to an operator who would assist them. There will also be three to four special

numbers for emergency response, and all the regular number will have the option number 1 to

be the emergency response extension number. The other care options can be numbered

between 2 to 8.

TASK 1.04 WRITE A SYSTEM VISION STATEMENT

The vision statement for the proposed system to be installed is:

We endeavor to help our senior citizens live their lives to the fullest, by making care

available to them with the click of a button. We aim to provide the best possible care to our

senior residents, with quick and prompt action, and become an example of modern

technology in the care industry in China. We want to be eliminating the persistent problems

in this sector by our advanced technology and automated services which are extremely user-

7

friendly and can be accessed through your computer, Smartphone and even normal telephone

devices.

There is a proposed provision for an Emergency Responsive Unit for the emergency

help-line numbers, as well as extensions. The number shall automatically detect the address

of the caller and dispatch the nearest emergency response unit to address the situation

immediately.

TASK 1.05 WRITE THE OBJECTIVES FOR THE PROJECT

The objectives of this project are:

To provide maximum care and support to the senior citizens in China, through

assisting living in the comfort of their own homes.

The help those who are in need, irrespective of any discrimination such as religion,

gender, and sexual orientation.

To promote self-confidence and independent living to the aged, with the assurance

that help is available 24x7.

To operate on a nonprofit level, and provide the best possible assistance to those who

need it.

To assist the aged in fostering their interests with confidence and give them a new

lease of life.

Commented [A3]: Wel formulaated

8

TASKS 1.06 WRITE A SCOPE STATEMENT - LIST WHAT IS IN-

SCOPE AND WHAT IS OUT OF SCOPE.

Scope for “Virtual Elder Care Home”:

The project includes providing the ultimate care to the aged population in China, with

an emergency response unit, and other medical and care services in the comfort of the

citizens’ own home. The service will also provide transportation services to the aged for

medical and other special reasons, as deemed fit. The organization is a not for profit

organization, with the majority of the funding coming from the government and donations

from philanthropic citizens, and its cost obligations being covered by these funds.

Additionally, there will be a volunteer program, where the young can volunteer their services

to the elderly.

The costs of the project are expected to be on a variable basis, depending on the type

and urgency of assistance required by an elderly individual. It is expected that the costs to

provide an emergency response will vary $60 to $100, and the service will be free of any cost

to the aged. Additionally, there will be an investment of approximately $35,000 to install and

implement an automated mechanism that will trace and record and allocate the resources

required on a service basis.

Personal trips for the elderly are not part of the scope of this project; however, there

may be a plan to introduce this service in the near future, with a minimum cost to the aged for

the utilization of such a service.

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TASK 1.07 CONDUCT STAKEHOLDER ANALYSES AND IDENTIFY ALL PERSONS, GROUPS, AND INSTITUTIONS WHO MAY HAVE AN INTEREST IN THE PROJECT AND THE NATURE OF THEIR

INTEREST:

The main stakeholders in this project are the Government of China, the aged populace

of China, the organization, employees of the organization, and the caregivers.

Governmen

t of China

Elderly

population

Organizatio

n

Employees Care-

givers

Importance Very High Critical Very High High High

Need for

Informatio

n

Critical, and

must be

informed on

a monthly

basis

Critical, and

must be

informed of

the service

through

advertisement

s on

Television/

Radio or print

media

Critical, and

must be

informed of

every activity

through

maintenance

and updated

records, to be

reviewed on

a need basis.

Moderate, as

and when

the care is

required, the

information

needs to be

sent out to

the nearest

employee.

High, The

caregivers

must be

informed

immediatel

y when a

case is

opened.

Funding The majority

of the

funding from

them.

Choice to

donate money,

no monetary

obligation, but

Raising funds

through

various

governmental

agencies and

Can wish to

volunteer to

save costs,

and,

therefore

Can wish to

volunteer to

save costs,

and,

therefore

10

choice is open

to contribute

charity

programs

indirect

funding can

be provided.

indirect

funding can

be

provided.

Nature of

Interest

Very High,

To maintain

the dignity

and provide

funding for

care to the

elderly

Critical, they

are the

primary users

of the service

and are

interested in

any changes

to the system

through prior

information.

Critical, they

are a source

of providing

the services

and

coordinating

with the

various

governmental

agencies and

volunteers

and

caregivers.

High, they

coordinate

the various

arrangement

s and

logistics to

make the

care reach

the end user

from the

source.

Very High,

they

provide the

care and

support on

the ground

to the end

user and

have to be

trained

constantly

and

maintain

the required

people's

skill.

11

TASK 1.08 DEVELOP A WORK BREAKDOWN STRUCTURE (WBS)

FIGURE 1 WORK BREAKDOWN STRUCTURE [SOURCE: CREATED BY THE

AUTHOR]

The above-mentioned WBS will effectively take 3 months to be fully implemented

and operational. In the first stage, a vendor will be selected by placing an advertisement in the

local newspapers and inviting bids and quotations. Several vendors will be asked to provide a

demonstration of their software, and based on the features of the software and price, a vendor

12

will be selected. The total cost for this stage, including the installation, is estimated to be

$30,000. In the next stage, the software will be installed and the work will be slowly shifted

from analog to digital, it is expected that this process will take up to 1 month. The automated

system will be informed to the elder person, which is expected to take 10-15 days in total. In

the next stage, through trials and monitoring the system will be fully implemented, it is

expected to take 15-20 days. Hence, the full project implementation will be complete in 3

months.

TASK 1.09 DRAFT AN INTERVIEW AGENDA FOR YOUR INTERVIEW WITH THE CEO, REFER TO ANALYSE THE PROJECT AND PRODUCE A 1-PAGE WORK BREAKDOWN STRUCTURE THE TEXT AND ON-LINE FOR EXAMPLES. (300 WORDS) (10 MARKS) DC

In order to successfully implement the system, CEO has to approve and sign off on

the time frame and budget requirements. The CEO has scheduled a meeting with the Project

supervisor, and the project supervisor has prepared for the interview accordingly. The project

supervisor has detailed a Work Breakdown Structure for the system to be implemented,

which is discussed in the report above. Additionally, the project supervisor has formulated

the risks of this system, which are:

Risks:

The system implementation is subject to three types of risk, which are;

1. Project Risk: The success of this project depends on its timely implementation. The

vendor will be duly informed of the deadlines and functionality of the software, and, a

Commented [A4]: Nicely explained

13

contract will be made with the vendor which will include a penalty cause for any

delays.

2. Business Risks: Although this system is for a not for profit organization, there are

certain business risks associated with the same. There is a chance of going over the

budget with advertisements, if, suitable vendors cannot be reached. However, to

address this issue, a small inexpensive advertisement will be first placed in the local

newspapers, and then the vendors will be identified. If no suitable vendor(s) are found

through this, the organizational will look to invited quotations through Business 2

Business (B2B) portals such as Alibaba.com.

3. Technological Risk: Every new implementation of technology has some risk

associated to it, for example, system crashes, and, reliability. To address this issue, the

software will first be placed in a trial mode, and then after full implementation, it will

be constantly monitored for any defects, which will be rectified immediately by the

vendor. Commented [A5]: Presenting in points brings in clarity in work

14

TASK 1.10 PROVIDE AN “AS IS” PROCESS USING BUSINESS PROCESS

MODELLING NOTATION (BPMN) OR UML (UNIFIED

MODELLING LANGUAGE) (100 WORDS)

FIGURE 2 AS IS PROCESS FOR VIRTUAL OLD CARE HOME [SOURCE:

CREATED BY THE AUTHOR]

The above process is “AS IS”. The call is received at the center, which is put on hold

while the operator searches for the suitable care provider, after which the details of the

elderly person are noted, and sent to the care provider over the phone, after which he/she

reaches the address for delivering the service.

As is evident, this process is time-consuming and often inefficient.

15

TASK 1.11 DEVELOP A “TO BE” PROCESS USING BPMN OR UML

(100 WORDS)

FIGURE 3 TO BE PROCESS FOR VIRTUAL OLD CARE HOME [SOURCE:

CREATED BY THE AUTHOR]

`The automated “TO BE PROCESS” is linear in nature and simple and time efficient.

There are several ways the elder user can reach out to the organization: Through conventional

telephone, website and even mobile applications available on the “Android and IoS.” The

service request is received at the center, which automatically records it, and traces the home

address, and locates a care provider nearby who is dispatched immediately and the details are

shared with the caregiver electronically.

16

A S SI G N M EN T 2

TASK 2.01 WRITE A LIST OF THE KEY FUNCTIONALITY OF THE SYSTEM (WRITE A FUNCTIONAL AND NON-FUNCTIONAL SPECIFICATION)

The software system that will enable the home-visiting care staff in Ningbo to

automatically access all the required the client information online would be enabled to run on

the latest Operating Systems such as specifications of Windows 8.1 and Windows Phone 8.1

as well as other mobile platforms such as Android and IoS respectively. This will enable the

17

Home-Visiting Care Staff to review the client details both on their Smartphone’s as well as

on the desktop computers in the Ningbo Virtual Elder Care Service office. The functional

specification of the system would be that it would be able to automatically generate

spreadsheets in Excel format for individual client details and would be able to generate these

according to the individual HVCS staff’s requirements. The HVCS would be able to feed any

new data into the system which would get automatically updated without having to manually

change the Excel sheets.

TASK 2.02 BUILD A PRODUCT BACKLOG FOR THE SYSTEM BY DECOMPOSING THE FEATURES INTO STORIES

The product backlog would be a list of requirements that are essential for a software-

based product or system. The product backlog items (PBIs) would be ordered by the product

developers based on the requirements and specifications of the customers. The Product

Backlog Items for this backlog developed here would be written in story format. The product

backlog will include the deliverables, as well as the sequence in which it is expected to be

delivered. The Product Backlog can be created and edited by the product owner or users. The

customer is ultimately responsible for ordering the items on the backlog for the development

team to create.

As an HVCS I want the system to include automatic online update system so that it

would enable the user to periodically get the latest upgrades to the software from the

company

Commented [A6]: As a list was asked for presenting in points would have been appreciated

18

As HVCS I want the system to be user-friendly in terms of graphical user interface

and other graphical features as it user-friendly graphics helps to save a lot of time browsing

through unnecessary processes. Moreover, user-friendly graphics creates less stress and strain

on the part of the user.

As a service provider, I want the system to be extremely reliable in terms of being

resistant to malware attacks and bugs. As the system would be used in a professional context

it would really help if it was resistant to unnecessary glitches and bugs that completely

disturb or disrupt the work order and scheduling.

As a service provider, I also want the system to be able to withstand a massive

workload in the forms of lots of input and output of data. This would enable the service

provider to use the system for high-intensity data processing without fearing a breakdown in

the system.

TASK 2.03.COMPARE YOURS AS IS AND TO BE DIAG RAMS TO PREPARE A BRIEFING NOTE FOR THE ORGANISATIONAL CHANGE AND TRAINING TEAM REGARDING THE ANTICIPATED BUSINESS IMPACT OF THE SYSTEM. YOU SHOULD MAKE RECOMMENDATIONS ON HOW THESE BUSINESS IMPACTS CAN BE MANAGED

The system designed for the elderly care services is likely to create a sea change and

tremendous impact on the business scenario in the Virtual Elder Care Home segment in

China. It is likely to drastically cut down unproductive time for the Home Visiting Care Staff,

thus enabling them to increase their incomes through better allocation of time to more the

19

clients. The introduction of the system is also likely to lead to an improved experience on the

part of the customers and patients as before, the Home Visiting Care Staff did not have all

their medical details and history. With this system, the HVCS can now access all the medical

data enabling them to take better and prompt decisions regarding the health and medicines of

the elderly patients. This will increase their satisfaction levels with the service. The impact

that this will have is that this will increase the competition among the individual HVCS for

the same the clients as all the HVCs will now have the client details on their fingertips in a

matter of seconds, thus enabling them to be informed about new the clients close to their

location. The impact of unnecessary over-competition can be managed through incorporating

a priority-based system within the software that will give priority to those HVCs that are at

the moment unengaged in any commitment, as well as give priority on the basis of the

severity of the clients’ needs. Another business impact would be the increased connectivity

that this system will bring might reduce face-to-face interaction between the HVCs

themselves leading to less social networking for professional relevance. This might be

managed by holding regular meeting sessions for HVCs and the clients on a bi-monthly basis

(Menken, 2013).

TASK 2.04 FROM A BUSINESS PERSPECTIVE CATEGORISE THE BACKLOG USING THE MOSCOW METHOD AND IDENTIFY THE STORIES THAT MAKES YOUR MINIMUM VIABLE PRODUCT

MOSCOW method is a helpful technique tool for reaching a common agreement with

stakeholders and customers regarding a particular project for product development.

MOSCOW method highlights the importance on each particular deliverable of the project

Commented [A7]: All aspects considered in discussion

20

specified by the client. The client specifies the importance or crucial factors of the fulfillment

and delivery of each requirement of the product. MOSCOW stands for all the main

expectations from the product or the system in terms of MUST, SHOULD, COULD, and

WOULD. The letters are arranged in decreasing order of priority or importance, i.e. MUST

includes those features which are imperative for the product to be minimally viable,

SHOULD include those features that should ideally be there in order to provide a satisfactory

product, whereas WOULD stands for what can be further improved in the product but are not

necessary at the present moment (Reinertsen, 2009).

Must Have: It is a software system capable of being installed in most commonly used

Operating Systems and personal computer systems in China.

Should Have: A high resistance to malware attacks and very good graphic user interface

features.

Could Have: Regular up gradation of software based on latest R&D

Would have: Integration of the system with that of systems in other countries to enable

service users to gain a better understanding of the scenario.

Thus, the minimum viable product would include a resilient, adaptable system that can be

launched on most Operating systems and would incorporate reasonably user-friendly Graphic

User Interface.

TASK 2.05 DEVELOP A SCREEN DESIGN FOR TWO MUST STORIES CREATED IN TASK 10 AND IDENTIFY ANY BUSINESS RULES;

JUSTIFY YOUR DESIGN.

21

Two MUST stories that can be considered for the product under development include

the ability to be adaptable and installable on most Operating Systems and hardware, as well

as the minimum level of resistance against malware and unexpected software breakdowns

due to work overload.

The screen design for the first criterion would involve a user-friendly app that the

end-user can install on the computer in a matter of 5 minutes. If the Operating System is

unable to install it properly, the app will direct the user to a troubleshooting mechanism that

will conduct software and bug analysis and will identify the exact reason why the software is

not getting installed properly. If the troubleshooting mechanism reveals that the real cause of

the installation problem is in the user’s own computer, then it would absolve the product

developers from responsibility. However, if the troubleshooter reveals that there was some

gap in the way the system was designed which makes it incompatible with commonly used

Operating Systems such as Windows 7 or Windows 8. The product developers will be

obligated to repair the bug-free of charges (Dooley, 2011).

The screen design for the second criterion would include that an unexpected

breakdown in the form of “program not responding” or “system not responding” during the

application of the program by the customer, would get directly reported to the central

customer service of the product developers. Once the actual reason for the not responding

bug is detected, it will be fixed free of cost to the client and the company may offer to

compensate the client for any loss of data or time incurred as a result of the breakdown

(Christensen, 2010).

TASK 2.06 WRITE ALL ACCEPTANCE CRITERIA FOR THESE TWO

STORIES TO BE DONE.

Commented [A8]: Analysis is depicted in the work

22

The acceptance criteria for the stories may be described in the format of given-when-then.

Thus, given that a system would need to be designed that can be run on a variety of operating

systems, when the system is first installed in the computer of the client, then it is

expected that the system software would install without any obstacles.

Given that the system would be able to withstand most malware attacks when the

the system has been installed on the user’s network, then it can be expected that when

doing a black-box trial or a trial run with a mock malware attack or Trojan horse attack, the

system would be able to adequately detect the presence of a threat, identify the threat, and

suggest solutions for countering or neutralizing the threat.

Given that the system would be expected to have a high quality of user-friendliness in the

Graphic User Interface, when the system is sent to the client or the end-user for a trial run

or for a test, then it can be expected that even a novice user or the least experienced worker

in the client’s team can easily apply and use the program without any extra effort and

in the minimum amount of time.

23

TASKS 2.07 WRITE A JOB DESCRIPTION FOR A BUSINESS

ANALYST .

Answering to The Client Service Manager at Innovation Labs, the part will

principally be in charge of conveying and supporting existing scorecards, business execution

investigation for customers. This position will support in making key information related

choices by extricating, breaking down, controlling, following, inside overseeing and reporting

information, and Key Performance Indicators (KPIs). The investigator will have exhibited

systematic considering, critical thinking, and essential programming aptitudes alongside solid

business bent.

Key Responsibilities of the Business Analyst at the company:

Evoke necessities utilizing meetings, report examination, prerequisites & workshops,

overviews, site visits, business process portrayals, utilization cases, situations,

business investigation, undertaking and work process examination.

Basically, assess data accumulated from different sources, decay abnormal state data

into points of interest, theoretical up from low-level data to general comprehension,

and recognize the client demands from the basic genuine needs.

Direct top to bottom and definite arranged based business examination to:

Give experiences/underlying drivers for business execution

24

New open door, recognizable proof

Business case, planning

Proactively correspond and work together with customer and inward groups to dissect

the data needs and utilitarian necessities.

Own and coordinate various ventures.

Own and the lead week after week business execution meeting with the customer.

Prepare month to month/quarterly business execution report.

Backing in the client visits

Refine execution systems and ways to deal with joint lessons learned.

REFERENCES:

BBC (2012) Ageing China: Changes and challenges, 20 September, [Online], Available:

http://www.bbc.com/news/world-asia-19630110 [11 April 2015].

Christensen, H. (2010) Flexible, Reliable Software, Boca Raton: Taylor&Francis.

Dooley, J. (2011) Software Development and Professional Practice, New York: Apress LLC.

Hout & Ghemawat (2010) China vs the World: Whose Technology Is It?, December,

[Online], Available: https://hbr.org/2010/12/china-vs-the-world-whose-technology-is-it [11

April 2015].

Menken, I. (2013) Business Impact Analysis, London: Emereo Publishing.

Commented [A9]: Very specific points mentioned.Good work!!!

25

Reinertsen, D. (2009) The Principles of Product Development Flow, London: Celeritas.

Wonsuk, C. and Leah, K. (2010) Confucianism in Context: Classic Philosophy and

Contemporary Issues, East Asia and Beyond, SUNY Press.

Zhanlian, Feng, C., Liu, X., Guan, a.V. and Mor (2012) 'China’s Rapidly Aging Population

Creates Policy Challenges In Shaping A Viable Long-Term Care System', NHS, December.

Tutor Comments: The work done is good in all aspects. The details mentioned in all the tasks are appropriate to the requirement.