Towson University Cisco Academy Support & Training Center 7400 York Road,

Suite 201 Towson, MD 21204

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Cisco Academy Support Center Support Agreement, 2016-2017 As an Academy Support Center (ASC), Towson University is committed to providing the highest level of support and training to all of our aligned Cisco Academies. Our aligned Academies agree to partner with us for the period of July 1, 2016 – June 30, 2017. For the fee of $500 per Academy, we agree to supply the following services:

Baseline Services: $500 per Academy

Remote consultation, troubleshooting and monitoring via telephone, email, and/or other technology1

Assistance in facilitating certification testing, as well as in becoming a testing center2

Monthly updates in the form of slide decks and/or webinars

Localization and dissemination of critical communications

Maintenance of Cisco Academy Membership Agreement

“First point of contact” service for support issues, and liaison service with Cisco Support

Onboarding assistance: (new Academies) --Administrator Orientation for NetAcad Contact and NetAcad Success Leads --NetSpace navigation help and initial training in using tools and resources --Assistance in finding instructor training --Classroom/lab setup and equipment ordering

Ongoing assistance: --Direction to resources and support --Familiarization with new Academy tools and resources --Help with choosing and adding new curricula --Help with change initiatives

Notes: 1. No direct service for equipment, infrastructure, and software that are under the direct supervision and/or responsibility of school/ district support personnel will be provided, but ASC personnel can act as a consultant if so desired by the school/district in these instances 2. Purchase and handling of vouchers is the responsibility of the school/district.

2016-17 Academy Support Center (ASC) Supplemental Services

Continuing professional development offered during Summer Workshops

Course Length (Days)

ASC Price

Non-ASC Price

IT Essentials v6.0: Methods & Best Practices 4 $700 $850

A+ Boot Camp for Instructors 4 $700 $850

CCNA Routing & Switching: Methods & Best Practices 4 $700 $850

CCENT Boot Camp for Instructors 4 $700 $850

Security+ training for Instructors 5 $850 $1000

There is a three-person minimum enrollment required for continuing professional development and “boot camp” sessions. In addition, the Towson University ASC will offer supplemental services tailored to the needs of individual Academies or groups of Academies. Examples of those might be: event planning (Career Day, Girls in IT, college visits), professional development related to local school/district goals, grant assistance. Contact Iris Kutch, ikutch@towson.edu or 410-704-6565, to discuss your needs and how we can support your programs.

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Online Asynchronous Training Course

Availability ASC Price

Non-ASC Price

Online IT Dual Certification includes: CompTIA A+ and Network+ program bundle plus books

1 year $1,295 $1,995

Online Network Specialist includes: CompTIA A+, Network+ and CCENT2 program bundle and books

1 year $2,495 $3,495

Online Cyber Security Specialist includes: CompTIA A+, Network+ and Security+2 program bundle with books

1 year $2,495 $3,495

Online Cisco Certified Network Associate (CCNA) (includes books) 1 year $1,165 $1,665

Note: The CompTIA A+, Network+, Security+, and CCENT courses are also offered separately as standalone courses outside of the program bundles. 2These courses are also offered as a 17 week in-class program for the same price. Contact Steve Rogers, srogers@towson.edu for the in-class start dates for this course.

Instructor Training Center (ITC) Services

Towson University Cisco Academy Support & Training Center also provides extensive instructor training and professional development opportunities. Training and professional development planned for 2016-2017 will include:

New Instructor Training Offered during Scheduled Summer Sessions

Course Length (Days)

ASC Price

Non-ASC Price

In-person training (There is a four-person minimum enrollment required for in-person training)

IT Essentials New Instructor Training 5 $850 $1000

CCNA R&S 1: New Instructor Training 5 $850 $1000

CCNA R&S 2: New Instructor Training 5 $850 $1000

CCNA R&S 3: New Instructor Training 5 $850 $1000

CCNA R&S 4: New Instructor Training 5 $850 $1000

Fast Track instructor qualification for pre-certified candidates, ITE, CCENT or CCNA

1+ $250 $400

Synchronous online training (There is a 3-person minimum enrollment required)

IT Essentials: New Instructor Training 36 hours $1200 $1800

CCNA R&S 1: New Instructor Training 36 hours $1200 $1800

CCNA R&S 2: New Instructor Training 36 hours $1200 $1800

CCNA R&S 3: New Instructor Training 36 hours $1200 $1800

CCNA R&S 4: New Instructor Training 36 hours $1200 $1800

Website for online registration and payment: http://www.towson.edu/campus/business/continuingeducation/teachers.html Cisco Refund Policy

Classes may be canceled and a full refund issued when written notification is provided up to five business days before the first day of class. No refunds will be provided beyond that. You may either reschedule the class or transfer the credit to another colleague. Credit must be used within the current fiscal year of the initial class start date.

The Towson University ASC Support Agreement is attached. Your Netacad Contact’s signature and payment of the baseline fee authorizes our continued partnership. Payment options include a check payable to CPS/Towson University, sent to the address in the letterhead on page 1 of this letter; convenient online payment via our website, or a wire transfer using Agency Code R24, Program Code (PCA) 00243, and Transaction (TC) 450. If desired, we can also handle payment via credit card. We would appreciate payment by December 1, 2016.

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RETURN THIS PORTION OF THE AGREEMENT WITH PO # OR PAYMENT TO TOWSON UNIVERSITY ADDRESS ON PAGE 1.

Cisco Academy Support Center Support Agreement, 2016-2017

This Support Agreement by and between Towson University Cisco Academy Support

Center and ___________________________________________is entered into as of

July 1, 2016. Name of Academy/School System

General Terms and Conditions of this Support Agreement

Note: This support agreement is not intended to supersede or alter any existing agreement between Cisco academies and Cisco Systems. For an annual fee of $ ______ Towson University Cisco Academy Support Center will provide the

following support to ______________________________________________:

Name of Academy/School System

1. Remote consultation, troubleshooting and monitoring via telephone, email, and/or other technology. No direct service for equipment, infrastructure, and software that are under the direct supervision and/or responsibility of Cisco Academy district support personnel will be provided, but ASC personnel can act as a consultant if so desired by the Cisco Academy in these instances.

2. Access to monthly (or more often) training webinars and/or presentations 3. Localization and dissemination of critical communications. 4. Maintenance of annual Cisco Membership Agreement 5. Assistance in facilitating certification testing, as well as in becoming a testing center. Purchase and

handling of vouchers is the responsibility of the Cisco Academy/school district. 6. Onboarding assistance for new Academies and Members:

Administrator Orientation for NetAcad Contact and NetAcad Success Leads NetSpace navigation help and initial training in using tools and resources Assistance in finding instructor training Classroom and lab setup and equipment ordering

7. Ongoing assistance for Academies and Members: Direction to resources and support Familiarization with new Academy tools and resources Help with choosing and adding new curricula Help with change initiatives

In witness whereof, the parties hereto have caused this Agreement to be duly executed. Each party warrants and represents that its respective signatories whose signatures appear below have been and are on the date of signature duly authorized to execute this Agreement.

Cisco Academy/School System Towson University Academy Support Center

______________________________________ _________________________________ Authorized signature Authorized signature

______________________________________ _________________________________ Name Name

_____________________________________ _________________________________ Date Date

______________________________________ Towson University Academy Support Center Academy Name

______________________________________ Address

_______________________________________________

City, State, Zip