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Cisco Customer Education Light A Spark – Voice, Video, Meetings, Messaging in the Cloud

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Cisco Customer Education Light A Spark – Voice, Video, Meetings, Messaging in the Cloud

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Presentation Agenda ► Welcome from Cisco

► Catch up to the 21st Century with Cisco

► Conclusion

► Introducing Cisco Spark

► Cisco Spark - Offers and Benefits

Priors: Cisco Sales and Channels (10.5 yrs) President and CEO (6 yrs) - Cisco Premier Partner Director of Sales (2 yrs) - Cisco Silver Partner Financial Analyst (7 yrs) - Sprint Corporation

About Your Host

Brian Avery Territory Business Manager Cisco Systems, Inc.

[email protected]

Who Is Cisco?

Cisco Confidential 5 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems

Bosack and Lerner run network cables between two different buildings on the Stanford University campus

A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born

1984


Who Is Cisco?

Chuck Robbins, CEO, Cisco

• Dow Jones Industrial Average Fortune 100 Company (AAPL, CSCO, INTC, MSFT)

• $117B Market Capitalization

• $49.6B in Revenue

• $10B in Annual Net Profits

• $34B More Cash than Debt

• $5.9B in Research and Development

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

Market Leadership Matters

No. 1 Voice

39%

No. 1 TelePresence

43%

No. 1 Web

Conferencing 41%

No. 1 Wireless LAN

50%

No. 2 x86 Blade Servers

27%

No. 1 Routing Edge/Core/

Access

45%

No. 1 Security

33%

No. 1 Switching Modular/Fixed

64%

No. 1 Storage Area

Networks 47%

Q1CY14

ß CCE is an educational session for current and prospective Cisco customers

ß Designed to help you understand the capabilities and business benefits of Cisco technologies

ß Allow you to interact directly with Cisco subject matter experts and ask questions

ß Offer assistance if you need/want more information, demonstrations, etc.

What Is the Cisco Customer Education Series?

Welcome to the 21st Century!

What ever happened to our flying cars, robot servants and all that cool stuff?

The Future Is Now

DX80 “I’m gonna have to science the s#*t out of this”

Video Is Now Pervasive Any Time, Any Place Across All Devices

Mobile Devices Are the New Workspace PCs & Macs Android & iOS Tablets Smart Phones

Redefining the Collaboration Experience

Cisco Collaboration


Communication tools and have evolved but they’re increasingly complicated and fragmented

telephone

meetings / calendar

mobile / BYOD

video / web conferencing

document sharing / editing

smartphones

audio conferencing

instant messaging

/ chat

content storage

video streaming

content sharing

tablets


Today Interdependent work Flexible, self-regulated agile teams Team from anywhere Work with employees, partners, and customers

Past Individual work

Fixed, long-term teams Teams in the office

Work mostly with employees

The Way We Work Has Changed


Customers today are faced with

implementing and managing a complex set of solutions


of Fortune 500 Use Cisco®

Collaboration

95%

Cisco WebEx® Minutes

per Month

4+ Billion

Cisco Collaboration Customers

200,000+

Cisco TelePresence®

Endpoints

2+ Million

Cisco Contact Center Agents

3+ Million Cisco Jabber®

Seats

20+ Million

Cisco Leading the Industry

Cisco IP Phones

95+ Million

An Easy and Simple Experience from Any Device

Every Desk

Every Room

Every Pocket

Introducing Cisco Spark

Business Communications Simplified

+ +

Cisco Spark

A complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime. Cisco Spark is hosted by Cisco, and sold by partners.

One Offer

One Experience

Message Meeting Call 1:1 and team messaging in virtual rooms

Persistent Chat, Content Sharing, Iteration

Voice and video calling via a cloud based PBX1

Make calls within or outside organization via the PSTN

Audio, video, and web meetings

Before/during/after-meeting messaging and content

Cisco Spark

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

The Cisco Spark App / Client

Message Meeting Call

One Experience Provides users the ability to

access, consume, and control the Cisco Spark service

Spark Phone OS &

Spark Room OS

Spark Service Endpoints

Cisco Hybrid

Cisco Collaboration

Cloud

Cisco On-Premises &

Partner Hosted HCS

Cisco Phone

Cisco Room System

One Offer

Open Platform

Common Management

Application Integration APIs

Spark Hybrid Services Cloud + Prem

Partner Services Interconnect

Message Meeting Call

Cloud Collaboration Management Portal

• Automated provisioning • License management (user/group) • Device management • Usage reports and analytics • Service monitoring and support ß Security & policy management

The Cisco Spark Service

Message

Mobile, Desktop and

Web App

1-to-1 and Team

Messages in Virtual Rooms

Persistent Messages /with File Sharing

Simple Integrations Tools, APIs,

Services

Security w/ End-to-End Encryption

The Cisco Spark Application

Easily start face-to-face meetings with screen

sharing

Work confidently with end-to-end encryption in

the cloud

Less email. More agility. Better teamwork.

The Cisco Spark application brings your teams together in a place that makes it easy to keep people and work connected.

Send messages, share files,

integrate services

Find key information fast with search, message filters, and mentions

Meeting

Instant Meetings

Voice, Video, and Content

Sharing

Join from Any Endpoint –

even 3rd party

Always on Personal

Meeting Room Record

Meetings

Basic Meetings

Advanced Meetings

Basic Meetings from the Spark App Basic Meetings

• Instant Meetings (straight from a Spark room) • Start the ball rolling in a virtual room ahead

of any scheduled meeting • Up to 25 participants • Basic Voice, Video, and Content Sharing • Participants List with Names and Video Film

Strip • Easy to join from anywhere:

• Spark mobile or desktop app • Cisco IP phone registered to Spark • Spark Room System

Spark Meeting

Spark Room System

Spark Desk Phone

Spark App

Spark Desktop Client

Industry-leading WebEx conferencing service – up to 200 participants

Anyone can join your meeting from anywhere – any phone or device

3rd parties can join your meetings – TelePresence, Skype …any standards based video endpoint

Advanced Meetings WebEx Powered Meetings

Call

Cloud-based Phone

System1

Mobile First / Spark App

Desktop Phones

Cisco 7800 + 8800 series

OTT Access Connect Phones

Anywhere

Dial by Directory, Number, Extension

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Business-class Unified Communications

Spark Call

Superior experience through our new phones

and clients

Team collaboration included for chat, sharing

files and screen

Making Unified Communications Simpler for Small and Medium Businesses.

Cisco Spark Call simplifies the process of calling customers, partners and teammates by making communication reliable, secure and easy. Call with video, share screen and files while in the office or mobile, all in one place.

Coming soon

Simply Communicate Better One Service, One Experience, for Every Employee

HD Audio and Video Conferencing

File Sharing

1:1 and Team Messaging in Virtual Rooms

Mobile App / Client

Desk and Room Devices

Spark Call Features

• Audio, Video, PSTN calling

• Call Forward and Transfer

• Hold/Resume with Video on Hold

• Ad-hoc Conferencing

• Class of Service

• Shared and Multiple Lines

• Do not Disturb

• Directory dialing

• Speed Dials with BLF

• Voicemail

• E911

• Company Caller ID

• Auto-attendant and Hunt Groups

• Zero Touch Meetings

• Single Number Reach

• Spark App is the single soft-client for voice, video, meetings, & messaging

• Spark App is an “extension” of the desk phone

• Answer calls on desk phone or with Spark App

• Call anyone, anywhere

• Use Spark App to control the desk phone

• Intelligent Proximity

UC Features Collaboration Features Administrative Features • End User Self Care

• Customer and Partner Admin portal

• Customer Bulk Provisioning

• External Health Portal status.ciscospark.com

• Support and feedback through Spark App and support.ciscospark.com

• Cisco’s latest generation of IP phones • Cisco 7800 and 8800 Series of phones

• HD voice and video • H.264 video • G.722 wideband audio • G711u for PSTN calls

• Full phone feature support • Intelligent Proximity (Bluetooth) • USB and Analog Headsets • Wi-Fi support

Enterprise-Class Devices

A Broad Selection of Phones for All Users

TASK WORKER LOBBY / COMMON AREA KNOWLEDGE WORKER ADMIN ASSISTANT MANAGER/EXECUTIVE

7811

7821

7841

7861

8811

8841

/45

8851

8861

/65

MOBILE WORKER

• Ideal for mobile workers • Single app for voice, video, meetings, and messaging

• iOS, Android, and Windows Devices • Windows and Mac OS X

• Integrated mobile and desktop voice and video calling with Spark App • Spark App is an “extension” of your phone

• Answer calls on your desk phone or with Spark App • Call anyone, anywhere as if you were in the office

• Use App to control Spark registered desk phone

Spark App as a Soft Client

Spark Room Systems

Business Class Security Features

Lock rooms to moderate room participants and content*

*Paid subscription feature

User Access Controls IT Management

Add Single Sign-On, directory sync, and view analytics

End-to-end encryption in the cloud, and in-transit and media encryption

Encryption

Management Portal Single Pane of Glass for Partners and Administrators

• Easy user onboarding

• Enterprise Single Sign-On

• Sync with on-premises directory service

• Role-based access

• Analytics and metrics

• User, group, and license management

• Partners: Simply launch trials and manage accounts

Spark Offers

1 2 3

New Spark Offer is as simple as…

…Spark Offer

+ | | Message Call Meeting

1 2 3

App, Phones, Video Rooms

Choose your level of Message and Meet Services Business Messaging Business Messaging & Basic Meetings Business Messaging & Advanced Meetings

1

2

3

Choose your Call Services Hybrid Calling Cloud Calling

Choose your Spark Service Add-Ons Room registration Conference Audio Centers

3

Benefits of Integrated Communications

Personal Team Business

Personal Productivity On the Road, in the Office, with a Customer

Join Meetings When Mobile From a Desk From a Room

Common Contacts and Call History From

Mobile to Desktop Control Video Rooms

From Mobile

Video Everywhere

Seamlessly Move Between Mobile

And Desktop

Get It Done Faster

Share a photo or add a file directly into your rooms

Get a team member’s attention or see who is

looking for you

Add Files Even While Mobile

@Mention Team Members

Get to Need-to- Know Quickly

Find key information, people and rooms anytime

Search Across Workspaces

Filter rooms by different categories to zero-in on

relevant information

An Easier Way to Get Everyone Together

Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list

Start collaborating with anyone by simply adding

their name or e-mail address

Connect your mobile calendar to create a Spark room for upcoming calendar

entries. Join virtual meetings, including WebEx meetings, in a single tap.

Pull Everyone Together Simpler Way to Work With All Your Teams

• Simple setup makes it a snap to get a diverse group together instantly.

• Easily pull in photos and documents from any device and preview shared files.

• Unify workstreams with integrations to other services you use.

Cisco Spark Changes How Projects Get Done

Projects—Work faster and more iteratively with all your teams, in one place.

• Create rooms for different types of searchable topics.

• Ask questions — or answer them — for quick access to information and opinions.

• Build a knowledge base for future initiatives with a history of interactions.

Cisco Spark Improves Topical Discussions Topics—Post a topic and build a space where everyone can interact.

• Messages are simpler, more natural, and build relationships faster than other ways of communicating.

• Video and screen sharing happen in the same place where your teamwork is stored.

• Utilize ongoing team workspaces to make subsequent meetings more efficient.

Cisco Spark Transforms Business Communications

Communications—Change the way your people stay in touch.

Accelerate Decision Making

Share your screen to gain

quick alignment

Create a room for your team to continue working after the meeting finishes

Start a meeting in your rooms of up to 25 people*

from any device

Move from desktop to mobile with one click to keep the call going

*Paid subscription feature

Meet, Share, and Continue Take It with You

Make Spark the Place for All Your Work App Integration Services Spark for Developers

Easily configured integrations in the Cisco Spark app to unify workstreams

Native Integrations

Connect to other aps in seconds to automate recurring tasks and make

your life more efficient

Create custom integrations using Cisco Spark APIs through the Spark

for Developers portal

Built.io

Zapier

IFTTT

https://developer.ciscospark.com/

https://developer.ciscospark.com/

Conclusion - Why Cisco Spark

Simple Secure Complete

Intuitive and Inclusive

Always up to Date

Pay as you Go/Grow Simple

Born in the Cloud Solution

End to End Security

Robust Hardware and Software

Visibility and Control Secure

Cisco Knowledge and Experience

Everyone Productive

One Great Experience

Deep Integrations Complete

Comprehensive Cloud Collaboration Suite

Thank You and Next Steps

Brian Avery [email protected]

Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do

www.

Learn more about Cisco Spark: www.ciscospark.com/

mailto:[email protected]://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttp://www.cisco.com/go/collaboration/

• CCE sessions are held weekly on a variety of topics

• CCE sessions can help you understand the capabilities and business benefits of Cisco technologies

• Watch replays of past events and register for upcoming events!

Visit http://cs.co/cisco101 for details

Join us again for a future Cisco Customer Education Event

http://cs.co/cisco101

Cisco Customer Education��Light A Spark – �Voice, Video, �Meetings, �Messaging �in the CloudCisco Customer Education��Light A Spark – �Voice, Video, �Meetings, �Messaging �in the CloudPresentation AgendaWho Is Cisco?Slide Number 5Who Is Cisco?Slide Number 7What Is the Cisco Customer Education Series?Welcome to the �21st Century!Slide Number 10Slide Number 11The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceCisco�Collaboration�Slide Number 16The Way We Work Has ChangedSlide Number 18Cisco Leading the IndustryAn Easy and Simple Experience from Any DeviceIntroducing Cisco �SparkBusiness Communications SimplifiedSlide Number 23Slide Number 24Slide Number 25Spark Service EndpointsSlide Number 27Slide Number 28The Cisco Spark�ServiceSlide Number 30The Cisco Spark Application Slide Number 32Basic Meetings from the Spark AppAdvanced Meetings�WebEx Powered MeetingsSlide Number 35Spark CallSimply Communicate Better�One Service, One Experience, for Every EmployeeSpark Call FeaturesEnterprise-Class DevicesA Broad Selection of Phones for All UsersSpark App as a Soft ClientSlide Number 42Business Class Security FeaturesManagement Portal�Single Pane of Glass for Partners and AdministratorsSpark OffersSlide Number 46…Spark OfferSlide Number 48Slide Number 49Personal Productivity�On the Road, in the Office, with a CustomerGet It Done FasterAn Easier Way to Get Everyone TogetherCisco Spark Changes How Projects Get DoneCisco Spark Improves Topical DiscussionsCisco Spark Transforms Business CommunicationsAccelerate Decision MakingMake Spark the Place for All Your WorkSlide Number 58Born in the Cloud SolutionCisco Knowledge and ExperienceComprehensive Cloud Collaboration SuiteThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 64

cisco customer education · designed to help you understand the capabilities and business benefits...

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