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© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Cisco Integrated Collaboration RoadmapJan Thorsson
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Integrated Collaboration FY10 Status
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Cisco Collaboration Portfolio FY10
IP Communications
Customer Care
ConferencingTelepresenceEnterprise
Social SoftwareMobile
ApplicationsMessaging
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
We Heard You……Breaking Down Silos
User experience
Video
Presence
Recording
Messaging
Call control
Management
Mobility
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
IP COMMUNICATIONS
MOBILE APPLICATIONS
CONFERENCINGCUSTOMER CARE
Cisco Collaboration Portfolio
MESSAGING
ENTERPRISE SOCIAL SOFTWARE
TELEPRESENCE
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Integrated Experience
Cisco Strategic Direction……Staying the course
Architectural Convergence
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Integrated Experiences
WebEx OneTouch TP
Web Comunicator in quad
Quad-based customer care
Portable UC stack for hard, soft, mobile clients
Social software and video
Mobility across applications (end user call control, conferencing, video)
Video interoperability: TP server and TIP, MXE, and CTMS
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
User Experience: Design ArchetypesCompleted by end 2010
1. Directory search
2. Contact list
3. Contact card
4. Joining an event
5. Sign in
6. Setting and displaying presence
7. Online chat
8. Video controls
9. Scheduling an event
10. Incoming message notification
11. Message acknowledgement
12. Visual voicemail
13. Setting and displaying permissions
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Messaging and Presence:XMPP as a Standard
Delivered in Connect and CUPC
Projects in NMTG, SA
Extended by solutions
Communications and Collaboration
Monitoring and Management
Data Routing
One-to-one marketing
Role-based routing
Dynamic group chat
Trading systems
Set top boxes
Digital home
Grid computing
Service delivery platform
Sensors
Supply chain
Online gaming
Social networks
Video and web conferencing
Call routing
VoIP
XMPP
Service
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Unified Provisioning Manager
Simplified Deployment
and Configuration
Unified Service Statistics Manager
Historical Voice Reporting,
Capacity Planning and Trending
Unified Operations Manager
Continuous Monitoring
and Fault Management
Unified Service Monitor
Real-Time Voice Quality
Monitoring and Alerting
Unified Communications Management Suite (UCMS)
Network Management1 Minute user provisioning
Day 1 support for VTG releases
New UI
Critical component to each release
Integral to HCS offering
Key to reducing TCO
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
FY11: Pain PointsRemoval,
Tablestakes, Capabilities
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Collaboration Roadmap Categories
EndpointsVoice, Video, Soft Clients, Mobile Clients, Web
ApplicationsCommunications, Conferencing, Collaboration
ServicesSession Management (Voice/Video), Presence, Mobility
InfrastructureMedianet, United Fabric, Unified Computing
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
EndpointsVoice, Video, Soft Clients, Mobile Clients, Web
ApplicationsCommunications, Conferencing, Collaboration
ServicesSession Management (Voice/Video), Presence, Mobility
InfrastructureMedianet, United Fabric, Unified Computing
Collaboration Roadmap Categories
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Enterprise Medianet Roadmap OverviewFrom Concept to Reality
Integrated, Seamless
Solution
2H CY10
Borderless Network 4
Medianet 2.2
Media monitoring & advanced troubleshooting
Pre-deployment assessment
Video enabled CVO
Plug & Play
Cisco Developer Network for non-Cisco endpoints & system management
Application Support
Network Infrastructure
Support
1H CY11 2H CY11
WebEx (media monitoring) Tandberg E20, Physical Security &
Stadium Vision (Plug & Play) EMSAM
Cat3k, Cat4k, ISR-G1, ISR-G2, ISR-8xx
“Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This roadmap is subject to change at the sole discretion of
Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.”
Medianet 2.1
Network auto-configuration
Device tracking via location management
DMS, Physical Security, LMS
Cat3k, Cat4kISR-G1, ISR-G2
Borderless Network 5
Far Niente
Usage accounting, auditing & billing for charge back
MSI proxy (Access) –medianet services for non-
Cisco endpoints
Optimal use of bandwidth
WebEx toll fraud detection, attendance restrictions DC selection based on location
WebExTandberg & UC Endpoints
(Advanced troubleshooting & usage billing, to be confirmed)
Cat3k, Cat4k, C4, C5, ISR-G2, ISR-8xx, ASR1k
Wireless
Borderless Network 3
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Collaboration Roadmap Categories
EndpointsVoice, Video, Soft Clients, Mobile Clients, Web
ApplicationsCommunications, Conferencing, Collaboration
ServicesSession Management (Voice/Video), Presence, Mobility
InfrastructureMedianet, United Fabric, Unified Computing
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Common Call Control Enables Video EverywhereCUCM Core, VCS as TP Application Server
Video
Application
Servers
H.323
Gatekeeper
H.323-to-SIP GW
SIP Grooming
Advanced
Conferencing
Services
Expressway
B2B
Firewall Traversal
Distributed
Conferencing Services
B2B and
Remote Worker
Third Party/H.323
Video Endpoints
UC Manager Cluster
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
Tandberg Integration: Endpoints and Call Control
Now
Early 2011
Mid 2011
End 2011
TelePresence
Video Endpoints on Communications Manager
Common Video Engine for Soft Clients
More Endpoint Support
First Call Control Integration
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
From: Duplicated Video ServicesPhysical Security
TelePresenceDigital Media
SystemsUnified
Communications
Transcoding
Recording
Analytics
Encoding
Video Portal
Transcoding
Recording
Multipoint
Encoding
Call Control
Scheduling
Directory
Interoperability
Intercompany
Transcoding
Recording
Analytics
Encoding
Content Distribution
Video Portal
Transcoding
Recording
Analytics
Call Control
Directory
Intercompany
MULTIPLE PRODUCTS REQUIRE THE SAME SET OF SERVICES
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Physical Security
TelePresenceDigital Media
SystemsUnified
Communications
To: Shared Video Services
Recording
Analytics
Encoding
Multipoint
Encoding
Scheduling
Directory
Transcoding
Recording
Analytics
Encoding
Content Distribution
Transcoding
Recording
Analytics
Call Control
Directory
Intercompany
Transcoding
Recording
Content Distribution
Call Control
Analytics
Video Portal
Interoperability
Intercompany
Discovery | Insertion|Provisioning| Policy
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Cisco Pulse Search and Analytics PlatformNew Experiences Across Apps
People Search Content Recommendations
Video Search Social Network Analytics
Video Aggregation Tag Aggregation
Quad
Show and Share Third Party (i.e., SharePoint)
Email/RSS
Cisco
Pulse
OpenSocial
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Collaboration Roadmap Categories
EndpointsVoice, Video, Soft Clients, Mobile Clients, Web
ApplicationsCommunications, Conferencing, Collaboration
ServicesSession Management (Voice/Video), Presence, Mobility
InfrastructureMedianet, United Fabric, Unified Computing
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
Next-Generation Conferencing Architecture Scale, Resilience, Interop and Flexibility
VCS Conference Factory
Cisco UC Manager
HybridMedia Nodes
Switching-OnlyMedia Nodes
Call Control/Conference Control
Media Distribution
Medianet
Schedulin
g a
nd M
anagem
ent
QoS, CAC, Reporting, Diagnostics
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Conferencing: Private Cloud WebExOrion 1.0
100% on-premise web meetings
WebEx user experience
HQ video + mobility apps
On-premise audio meetings
MeetingPlace migration path
Virtualized software
Projected FCS: early 2012
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
ClientsConverging Connect and CUPC
Convergence on CSF: Commonly developed by CSG and VTG now
Convergence on UE: ―Reboot‖ project in CSG well aligned with Kubrik/VTG UE
Common release on Mac Q3
Windows: Progressive alignment starting in Q1 FY12
CSF support by CME/CUCM/SRST end CY11
Best SaaS client, best enterprise client
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
Extend the Availability, Accessibility and Utilization of Existing UC Investments
Cisco Quad
Cisco Unified Presence 8.0
and Later WebEx Conferencing
Cisco IPCommunicator
Cisco Show and
Share
Cisco IPEndpoints
Cisco IPContactCenter
Cisco TelePresence
ClientServices
Framework
UnityConnectionVoicemail
Cisco UC Manager 7.0
and later
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
Collaboration Roadmap Categories
EndpointsVoice, Video, Soft Clients, Mobile Clients, Web
ApplicationsCommunications, Conferencing, Collaboration
ServicesSession Management (Voice/Video), Presence, Mobility
InfrastructureMedianet, United Fabric, Unified Computing
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
MobilityThreat and Opportunity: Broad Device Support
Cius: Highly mobile, differentiated - video, VDI
RIM: MVS available, co-marketing
Nokia: Complete UC / Wifi integration
iPhone: Merging CUMC and Cisco Mobile
Android: Releasing on Samsung Galaxy, Sony Ericsson first, Moto Droid X
Webex apps on iPhone, iPad, BB, Galaxy Tab
IPICS and Quad for iPhone
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 29
Video Enabled Voice
Immersive
Multipurpose
Personal
Video Enabled Web
Beyond the room…
many participants
Enhanced presence
office and home
Enhancing voice
Tactical meeting
environment
Strategic meeting
environment
Telepresence
The Cisco Video Immersion CurveThe Right Endpoint for the Right Interaction
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30
Desktop VirtualizationIn the Game Now – VXI End to End Strategy
Phase 1: Citrix/RDP/PCoIP support—backpack/tower: Spring 11
Phase 2: Thin client with real time media: Fall 11
Cius VDI support (Citrix, VMWare, Wyse)
Power by phone or POE
Seamless user experience
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 31
Cisco Endpoint StrategyA New Generation Of Cisco Desktops
2011 2011 +2010
Cisco Zero Client
Cisco Thin Client
Cisco Powered Endpoint
Technology Partners
Technology partner endpoints
Wyse—DevonIT— IGEL
Display protocol agnostic
Enterprise tablet
Backpack and stand-alone form factors
Adjunct to desk phone
POE
Embedded OS
Display protocol agnostic
Integrated VDI client software
Integrated UC
Local media sharing
Initial Offering for VDI in
Campus/Branch
New Endpoint Options with
Improved Media Support
WyseDevonIT
IGEL
Cisco enhanced VDI with rich media support for third-party endpoints
Cisco UC Software on Third Party
Endpoints
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 32
Flexible Consumption
Models
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33
Flexible Deployment ModelsCollaboration Delivery Options: Customer Choice
Private Cloud
Enterprise>10,000 employees
On Premise
Hosted Private Cloud
Enterprise>10,000 employeesDedicated, Managed
Virtual Private Cloud
Enterprise>1,000 employeesShared hardware,
dedicated VMs
SaaSCloud
Enterprise>10 employees
Multi-tenant software
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34
Cisco’s SP Hosted Collaboration SolutionPartners Can Monetize Our Entire Portfolio
Service Provider Hosted
Virtualized Applications
Enterprise Social
Software
Presence
and IMMobility
Unified
Messaging
Voice and
Video
TelePresenceConferencing
and Email
Customer
Care
$
Offering
Voice
Voicemail and Integrated Messaging
Presence and IM
Mobility
Conferencing, Customer Care, Telepresence,
Enterprise Social Software
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 35
Cisco’s SP Hosted Collaboration SolutionA $ Billion Opportunity Starting Now
Enterprise Social
SoftwareTelePresence
and Email*
Presence
and IMMobility
Unified
Messaging
Voice and
Video
Customer
Care
Conferencing
$
Offering
Voice
Voicemail and Integrated Messaging
Presence and IM
Mobility
Conferencing, Customer Care, Telepresence,
Enterprise Social Software
Service Provider Hosted
Virtualized Applications
AvailableQ1FY11
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 36
Integrated Collaboration RoadmapDriving The Future Of Collaboration
Endpoints
Applications
Services
Infrastructure
Comprehensive Consolidated
Endpoint Portfolio—Optimized for Video
Desktop VirtualizationWeb as Primary
Interface
Cisco Server Platform
Common Tech Stack—First Delivery
Seamless SaaSArchitecture
MedianetVideoServices
New Collaboration Applications
Enhanced Network Value
Content Finds You
Common Session Mgmtand Presence Engines
Any to Any Transcoding
FY11Integration
FY12Architecture Delivery
FY131Next Gen Collaboration
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 37
A Glimpseinto the Future
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 38
New Collaboration ExperiencesIntegrated – Simple - Irresistible
Telephony andVideo
Customer Care
Enterprise Social Software
Conferencing Messaging
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 39
Cisco Workspace ApplicationsComplete Collaboration for Any Endpoint
Messaging Video EmailMeetings Voice
Enterprise Collaboration Platform
AVAILABLE THROUGH A RANGE OF CISCO AND THIRD PARTY ENDPOINTS
LICENSING – DEPLOYMENT MODELS - ARCHITECTURE
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 40
Defining Possible New Experiences
Getting the basics right
Join meeting and identify participants
Mobile virtualization
Dynamic content presentation, in context
Meeting room reservation/localization
Business process, mobility integration
Video collaboration on and offline
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 41
Getting the Basics Right
Getting a Meeting Started on Time with the Right Resources and No Human Assistance…
Unifying directory between different devices/services
Lookup your cell phone and dial from a deskphone…
Single provisioning/sign-on…
Licensing/pricing…
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 42
New Collaboration ExperiencesVideo
Enterprise Video Lifecycle
Capture with a Flip
Upload on FocalPoint
Share with Quad
Consume in Show and Share
Insert video comments back
Recognize people and callwith video
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 43
New Collaboration ExperiencesCloud
Hide the Delivery Model from the End-User, Get Closer to Partners, Suppliers
Start on IM
Escalate to video
Reach partner through IME
Conference in other partners bytouching your contacts in a 3D visualdirectory
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 44
New Collaboration ExperiencesApps and Devices
Seamless Flow of Work, Enriching Experience as You Go
Start on Webex
Move to deskphone
Call a Home TP
Escalate to video