cisco telepresencefor cisco, the cisco telepresence experience (ctx) is very important as any cisco...
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© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 1
Cisco TelePresenceCisco on Cisco Technology Seminar
Suresha Bhat, Manager—Emerging Technology ITJulie Nordquist, Program Manager—Cisco on Cisco (Host)
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 2
AgendaProgram Approach to TelePresence: Overview, Business Case and Technology Overview
Design Solution for Cisco
ArchitectureNetwork
Deploy Solution
ReadinessDeploymentExperience ( RRA, CTX )
Support and Management
Support EngineeringMetrics Entitlement
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 3
Cisco TelePresence Deployment Process
Optimize
LifecycleServices
Operate
Implement
Design
Plan
Prepare
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 4
Cisco TelePresence Deployment Process
Qualification Checklists
Logistics(room, retrofit, storage)
Hardware (non Cisco switches or routers, and rack space)
Software (UC, Exchange, IOS)
Implementation (Call ManagerAssemble, Load and Test, Call Manager Config, CM Provisioning, LAN/WANConnections
Acceptance TestPlan (System and room Test)
AdministratorTraining (Operations and TroubleshootingGuide, including FAQ)
On going feedback to the BU
Level 1 Help Desk support
TAC Support
Field support
Detailed Design
(LAN/WAN Design Validation, CallManager Design, QoS Flow Policing, and Dial Plan)
Project Management
Requirementsverifications (UC, LAN/WAN and QoS details)
Site Survey, Latency, Loss, Jitter, and Bandwidth
System and roomVerifications (call scheduling, handling and duration)
OptimizeOperateImplementDesignPrepare Plan
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 5
How We Started Cisco-on-Cisco TelePresence
Completed Global Travel Analysis
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 6
How We Started Cisco-on-Cisco TelePresence
Completed Global Travel Analysis
Completed the Analysis of Our Existing Operations Model
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 7
How We Started Cisco-on-Cisco TelePresence
Completed Global Travel Analysis
Completed the Analysis of Our Existing Operations Model
Identified All Dependencies and Owners
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 8
How We Started Cisco-on-Cisco TelePresence
Completed Global Travel Analysis
Completed the Analysis of Our Existing Operations Model
Identified All Dependencies and Owners
Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 9
How We Started Cisco-on-Cisco TelePresence
Completed Global Travel Analysis
Completed LAN/WAN Assessment and Site/Room Readiness
Completed the Analysis of Our Existing Operations Model
Identified All Dependencies and Owners
Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 10
How We Started Cisco-on-Cisco TelePresence
Completed Global Travel Analysis
Site Prioritizations and Phase Approach—110+ in FY’07
Completed LAN/WAN Assessment and Site/Room Readiness
Completed the Analysis of Our Existing Operations Model
Identified All Dependencies and Owners
Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 11
How We Started Cisco-on-Cisco TelePresence
Completed Global Travel Analysis
Site Prioritizations and Phase Approach—110+ in FY’07
Completed LAN/WAN Assessment and Site/Room Readiness
Completed the Analysis of Our Existing Operations Model
Identified All Dependencies and Owners
Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 12
How We Deployed Cisco-on-Cisco TelePresence Solution
Site Identified/Surveyed for Good Location
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 13
How We Deployed Cisco-on-Cisco TelePresence Solution
Site Identified/Surveyed for Good Location
Room Readiness Assessment
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 14
How We Deployed Cisco-on-Cisco TelePresence Solution
Site Identified/Surveyed for Good Location
Room Readiness Assessment
Ensure Proper Network
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 15
How We Deployed Cisco-on-Cisco TelePresence Solution
Site Identified/Surveyed for Good Location
Room Readiness Assessment
Ensure Proper Network
Advanced Technology Partner Alignment
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 16
How We Deployed Cisco-on-Cisco TelePresence Solution
Site Identified/Surveyed for Good Location
Room Readiness Assessment
Ensure Proper Network
Advanced Technology Partner Alignment
Equipment Purchase / Shipping
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 17
How We Deployed Cisco-on-Cisco TelePresence Solution
Site Identified/Surveyed for Good Location
Room Readiness Assessment
Ensure Proper Network
Advanced Technology Partner Alignment
Equipment Purchase / Shipping
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 18
How We Deployed Cisco-on-Cisco TelePresence Solution
Logistics Management
Shipment tracking
Identify storage at location/destination
Local facilities contact for managing delivery and move to the room
Garbage disposal logistics
Building access and security needs
Local IT contact for IT related help
Establishing communication processes with Advanced Technology Partner teams for deployment status update
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 19
How We Deployed Cisco-on-Cisco TelePresence SolutionOn the Week of Deployment Focus on:
Delivery of equipment from expeditors/storage to location
Codec MAC address delivered to Program Engineering team
Call Manager updated and IP address delivered to site
Initiate the structure, Codec connections: once complete turn on the system and do network validations
Complete any Codec upgrades and test the upgrades
Complete the installation and do test calls
Complete the execution of acceptance test plan
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 20
Experience
For Cisco, the Cisco TelePresence Experience (CTX) is very important as any Cisco site is a showcase siteCTX: Cisco TelePresence Experience standard is a must followUse the CTX kit and conduct the CTX certification process for:
Room readinessEquipment installationLighting and overall illuminationAcousticsAmbience and call experienceSupport strategies and management of site
Targeting for complete green level on each site during installation is key to success
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 21
Cisco TelePresence Fast Track FY’07 Implementation
July 2006
July 2007
7/1/06ExecuteCommit
7/15/06Engineering
Alpha
8/15/06CompletedDesign
9/15/06Begin Global Deployment
10/23/06Public Launch with 17 units deployed
2/28/0736 units deployed globally
7/31/07Endof FY07
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 22
To learn more about Cisco ITexperience with Cisco technologies
and solutions, visit
Cisco on Cisco: Inside Cisco IT
www.cisco.com/go/ciscoit
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 23