cisco voip telephones cisco unified … voip telephones cisco unified communications self care...
TRANSCRIPT
1
CISCOVoIPTelephones
CISCOUnifiedCommunicationsSelfCarePortal
TableofContents
ETShasdevelopedthissite-specificguide.However,hereisalinktotheonlineCISCOguide:.................................................................................................................3
AccessingtheCISCOVoIPTelephoneSelfCarePortal................................................3
SignInusingyourMyPortalID(CWID)andpassword...............................................3PhonesTab................................................................................................................................4MyPhones............................................................................................................................................4AdditionalPhones...........................................................................................................................................5HOWTO:Deleteanadditionalphone..................................................................................................11
MobileJabberAPP:MakeandReceiveCallsviayourCell/SmartPhone....................11AlternativetoSingleNumberReach....................................................................................................11
PhoneSettings:DeskPhoneConfigurations.........................................................................12SpeedDialNumbers....................................................................................................................................12
HOWTO:SpeedDialConfigurationandUse.........................................................................14Services.............................................................................................................................................................19RingSettings...................................................................................................................................................20VoicemailNotificationSettings..............................................................................................................21CallHistory......................................................................................................................................................21PhoneContacts..............................................................................................................................................24
HOWTO:UsethePersonalDirectoryonyourDeskPhone....................................25LogIntoyourPersonalDirectory............................................................................................25MakingaCalltoSomeoneinyourPersonalDirectory......................................................29PersonalFastDialsinthePersonalDirectory......................................................................30LogOutofPersonalDirectory....................................................................................................30CallForwarding...............................................................................................................................31MoreAboutCallForwarding......................................................................................................32DeskPhone......................................................................................................................................................32Software-basedphone................................................................................................................................32
IMandAvailabilityTab.......................................................................................................33StatusPolicy....................................................................................................................................................33
GeneralSettings....................................................................................................................34Language...........................................................................................................................................34Client/PortalPassword................................................................................................................34PhoneServicesPIN........................................................................................................................34DisplayName...................................................................................................................................35ConferenceNow..............................................................................................................................35
SignoutoftheSelfCarePortal.........................................................................................35
2
IfyoureceiveanerrormessageafterloggingoutoftheSelfCarePortalsuchastheonebelow,justignoreit:..............................................................................................................36
Software-BasedPhonesUsingYourComputer-CISCOJabber.............................36SpeedDialNumbers......................................................................................................................36AddingandAccessingPersonalContacts...............................................................................36CallForwarding...............................................................................................................................36
3
ETShasdevelopedthissite-specificguide.However,hereisalinktotheonlineCISCOguide:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/useroptions/11_0_1/CUCM_BK_C1EE3BC1_00_uc-self-care-user-guide_1101.html
AccessingtheCISCOVoIPTelephoneSelfCarePortalTheSelfCarePortalisonlyavailablewhenyouareconnectedtothedistrictnetwork.LogintoyourMyPortalaccount.ClickontheEmployeeTabandscrolldownontheleftsidetoTelephoneVoIPResources.ClickonthelinkforTelephoneVoIPSelfCarePortal.
SignInusingyourMyPortalID(CWID)andpasswordThelogininscreenwillappear.TypeyourCWIDandpasswordandClickonSignIn.
4
PhonesTab
MyPhonesOnceyouhaveloggedintotheSelfCarePortal,thescreenbelowwillappear,butwithyournameandthetypeofphoneyouuse.FortheexamplebelowunderMyPhones,showsasoftware-basedphone(Jabber)andadeskphoneassignedtothisuser.Ifyouhavemorethanonephonenumberonyourdeskphone,itwillshowuphereasseparatephones.
5
AdditionalPhones
SingleNumberReachAdditionalPhonesiswhereyousetuptheabilitytoansweryourworkphoneonanotherdevice,suchasacellphone.ThisfeatureiscalledSingleNumberReach.Youmayalsoknowthisasdualring.
EnableMovetoMobile(LiveTransfer)AnotherfeatureyoucanturnonunderAdditionalPhonesiscalledEnableMovetoMobileorlivetransfer.Thisallowsyoutobeonacallonyourdeskphoneandtransferthelivecalltoanotherdevicesuchasyourcellphoneandcontinuetheconversationasyouleaveyouroffice.Thistransferistransparenttothecaller.Youcantransferacallfromyouralternativedevice(cellphone)backtoyourdeskphone.However,onthereturnfromyourcellphonetoyourworkphone,thecallerisplacedonhold–theyhearonholdmusic.Whenyoupickupyourofficephone,youwillbeconnectedagain.Note:Transferbacktodeskphonefrommobilephonecanonlybedoneifthephonecallwasoriginallytransferredfromthedeskphonetothemobilephone.Itdoesnotworkifthecalloriginatedonthecellphone.
HOWTO:ConfiguringSingleNumberReachandEnableMovetoMobileSelectonPhonesatthetopleft.ThenselectMyPhonesifnotalreadyselected.Inthemainwindow,youshouldseethefollowingundertheheading:AdditionalPhones.Clickontheplus(+)sign.
6
EnteraphonenumberinthePhoneNumberfield.EnteringaDescriptionisoptional.Clickinthecheckboxnextthefeature(s)youwanttoenable.
EnableSingleNumberReachWhenyouclickontheCheckBoxnexttoEnableSingleNumberReach,thewindowwillexpand.Thisdemonstrateswhenanincomingcallreachesyourworkphone;itwillalsoringonyourotherdevice.However,itmayringonceortwiceonyourdeskphonebeforeitbeginsringingonyoursecondarydevice.
SelectontheboxnexttoCreateascheduleforthisassignmenttosetaschedulewhenincomingcallswillringonthesecondarydevice.Makeyourchoices,andthenclickSaveatthebottom.
7
NOTE:SingleNumberReachallowsyoutoanswerincomingcallstoyourdistrictprovidedphonenumber.Ifyouanswerthecallonthealternatedevice,thecallerwon’tknow,unlessyouhaveadeskphoneandtheyhearyoudrivinginacar.JWhenyouanswerthecallonthealternatedevice,theminutesonthatdeviceareusedforthecall.Ifyoudonotanswerthecallonthealternatedevice,thecallwillbedirectedbacktothedistrictCISCOVoIPtelephonevoicemailsystem,notthevoicemailonyouralternatedevice(i.e.cellphone).ClicktheSavebuttonbeforemakingfurtherchanges.
8
MUSTREADForSingleNumberReach,ifyouhavechosenacellphone:YoumayneedtochangetheAdvancedSettingsinorderforthecellphonetoringenoughtimesforyoutoansweritbeforeitgoestovoicemail.
AdvancedSettingsexample.ClicktheSavebuttonwhenyouarefinishedmakingchanges.
9
EnableMovetoMobile(LiveTransfer)NOTE:SingleNumberReach(SNR)mustbeenabledforthisfeaturetowork.
HOWTO:DeskphonetomobilephonetransferWhenyouareonyourdeskphoneandyouneedtoleaveyouroffice,butwanttocontinuetheconversationyoucanlivetransferthecalltoyourmobilephone.Whenyoulivetransfer,thepersonwithwhomyouarespeakingwillnotknowthedifference.Thereisnogapintheconversation.However,thecallermayknowyouarenolongerinyourofficeiftheyhearyoustartyourcar.J Step1:Whenonanactivecallonthedeskphone,pressthebuttonbelowthedotsatthebottomrightoftheLCDscreenuntilyouseeMobility. Step2:PressthebuttonbelowMobilityontheLCDscreen. Step3:PressthebuttonunderSelectontheLCDscreen. Step4:Yourmobilephoneshouldring.ANSWERTHECALL.Youarenowconnectedtothecalleronyourmobilephone.Theactivecallonyourdeskphonewillend.
10
HOWTO:MobilephonetodeskphonetransferTherearetwomethodstotransferacallfromyourmobilephonetoyourdeskphone:1.ThefirstmethodisonlyavailableforcallsthatwerepreviouslytransferredtoamobilephoneusingMobility(deskphonetomobilephonetransferfeature).WhenyouareonyourmobilephoneandwanttoLivetransferbacktoyourdeskphone,thepersonwithwhomyouarespeakingisplacedonhold.Thecallerwillhearonholdmusicuntilyouconnectthecallagainonyourdeskphone. Step1:Hangupthecallonyourcellphone.Thisplacesthecalleronholdand
Onholdmusicplays. Step2:Youmustpresstheflashingredlightlinebuttononthedeskphone
within5secondstocontinuethecall.Otherwisethecallwillend.2.ThesecondmethodisonlyavailablewhenyouhaveansweredacallonyourmobilephoneusingSingleNumberReach(SNR).ThecallcametoyourdeskphoneandwithSNR,italsorangonyourmobilephoneandyouanswereditonyourmobilephone.WhenyouareonyourmobilephoneandwanttoLivetransferbacktoyourdeskphone,thepersonwithwhomyouarespeakingisplacedonhold.Thecallerwillhearonholdmusicuntilyouconnectthecallagainonyourdeskphone. Step1:Whenyouareatyourdeskphone,hangupyourmobilephone.This
placesthecalleronholdandonholdmusicplays. Step2:Youmustpresstheflashingredlightlinebuttononthedeskphone
within5secondstocontinuethecall.Otherwisethecallwillend.
11
HOWTO:DeleteanadditionalphoneBacktoMyPhones,UnderAdditionalPhonesyoushouldseeWorkMobile(asanexample):ClickonthesettingswheelandselectDelete.Tochangesettings,selectEdit.
MobileJabberAPP:MakeandReceiveCallsviayourCell/SmartPhone
AlternativetoSingleNumberReachFacultyrequestedafeaturewiththenewphonesystemtocontactstudentsusingtheirpersonalcellphonewithoutrevealingtheirpersonalcellphonenumbertothestudents.TheJabberAPPforsmartphonesallowsdistrictfulltimeemployeeswithanassignedphonenumbertomakeandreceivecallsusingtheirdistrictassignedphonenumberontheircellphone.Note:cellphoneminutes/datachargesapplywhenusingtheappToconfigureyourassigneddistrictphonenumberforusewiththeJabberAPP,youmustcreateanETSRequestforHelp(usingabrowsergotoetshelp.fhda.edu;signinusingyourMyPortalIDandpassword)andaskthatyourdistrictassignedphonenumberbeconfiguredforusewiththeJabberMobileAPP. YoumustprovidethefollowingintheETSRequestforHelp:
1. Yourcellphonenumber2. Yourcellularprovider(example:ATT,Verizon,Sprint,T-Mobile)3. Operatingsystemofphone(iOSorAndroid)
*Note:TheJabberappdoesNOTworkonWindowsphones.*ForaHowToGuidegotoets.fhda.edu;clickonGettingHelp,thenTelephone/Voicemail
12
PhoneSettings:DeskPhoneConfigurationsOntheleftsideofthescreenclickonPhoneSettings.
ClickonthearrowtotheleftofeachitemtoviewtheSettingsdetail.
SpeedDialNumbersThestandarddesktelephoneallowsyoutoassignspeeddialnumberstothebottomthreebuttonstotheleftoftheLCDscreen.Ifyoumanagemorethantwophonenumbers,youwillhavefeweravailablephysicalbuttonsforspeeddialing.However,youcanstillcreateupto99speeddialnumbers.Atthetimeyourphonewasdeployed,speeddialnumbersmayhavebeenconfiguredforyou.
13
CreateSpeedDialNumbersUnderthePhonestabatthetopleftandthenPhoneSettings.ClickonthesmallarrowtotheleftofSpeedDialNumbers.
ClickonAddNewSpeedDialtoaddaspeeddialtoyourphone.Fillinthefieldsandassignaspeeddialnumberfrom1to99.ThenclickonSave.
ThescreenshotbelowconfirmsyouhavesetuptheSpeedDialnumbercorrectly.Ifyouhavecreatedmorespeeddialnumbersthanavailablebuttonsonyourdeskphone,youaccessthosespeeddialsusingtheassigneddialnumber.(Seebelow:CreatedmorespeedDialnumbersthanavailablebuttonsonthedeskphone)TheexamplebelowshowsDialnumber1.
Thepicturebelowshowsthespeeddialaddedtothefirstavailablespeeddialbuttononthedeskphone.
14
*CreatedmoreSpeedDialnumbersthanavailablebuttonsonthedeskphoneIfyouhaveaddedmorespeeddialnumbersthanavailablebuttonsonthedeskphone,youneedtoremembertheDialNumberyouassignedtoeachphonenumber.•Pressthenumber(s)onthekeypadforthespeeddialyouwanttouse.•PressthebuttonbelowthedotsontheLCDscreen.•PressthebuttonbelowSpeedDial.Thephonewilldialthephonenumberassignedtospeeddialnumberyouentered.
HOWTO:SpeedDialConfigurationandUse
ThetoptwoleftbuttonsoftheLCDdisplayscreenarereservedforphonelines.ThebottomthreeleftbuttonsofLCDdisplayscreencanbeusedforSpeedDialnumbers,unlessyourphonehasbeensetupwithmorethan2phonelines.Utilizingatwo-digitnumbercodesetupintheSelfCarePortalyoucanaccessspeeddialnumbersbeyondthethreeassociatedwiththebuttonsonyourdeskphone.Thenpressthetwo-digitnumberassociatedwiththespeeddialnumberusingthe
Pressthebuttontotheleftanditwillautodialthe‘speeddialnumber’.
15
keypadbuttonsonyourphone.NowatthebottomoftheLCDscreen,therightmostbuttonshowsdots(blueandwhite).PressthebuttonbelowthedotsandlookforSpeedDial.ThenpressthebuttondirectlybelowwhereitsaysSpeedDial.Thephonewilldialyournumber.Youendthecalllikeyounormallydo.Youwillneedtoeithercreateacheatsheetormemorizewhichphonenumberisassociatedwithwhichtwo-digitspeeddialnumber.Example:Number99wasusedforthespeeddialcodeSelectonAddNewSpeedDial
TheNumber/URIfieldisthephonenumber.Makesureyouenter91beforethe10-digittelephonenumber.SpeedDialisthe2-digitnumberassignedbyyou.SelectSave.
17
UsingSpeedDialsonyourdeskphone Pressthebuttonsonyourphonekeypadofthespeeddialcode:
Dotsmeanmoreoptions.Pressthebuttononthedeskphonebelowthedots.
18
SpeedDialappearsonthescreen.PressthebuttonbelowSpeedDial.Thephonenumberassociatedwiththespeeddialnumberwillbedialed.
EndthecallbypressingthebuttonbelowEndcallonthescreen.
19
HOWTO:DeleteaSpeedDial
NowclickontheYesbutton.
ServicesServicessettingsarenotavailable.
InthelistofSpeedDialnumbers,ClickontheX
20
RingSettingsYoucanchangehowyourphoneringsundertwodifferentconditions:“WhenI’monacall”and“WhenI’mnotonacall”MakesureyouclickonSaveafteryoumakechanges.Onceyouclicksave,yourdeskphonemaysay,“Phoneisregistering”.Thephoneisreceivingthechanges.
21
VoicemailNotificationSettingsYoucanchangehowyouarenotifiedwhenyouhaveanewvoicemailmessage.MakesureyouclickonSaveafteryoumakechanges.
Whenyousavechanges,thedeskphonescreenmaydisplay–Phoneisregistering.-Messagewaitinglightistheverticalredlightonyourhandset.-Displayscreenpromptmeansthevoicemailiconwillappearonyourphonescreenwhenyouhavenewvoicemailmessages.-Thestuttertonewillbeplayedifyoureceiveavoicemailwhileonanothercall.
CallHistoryYoucanturnCallLoggingOnandOff.Ifyouhavemorethanonephonenumberorphonetype(deskphone&Jabbersw-basedphone)assignedtoyourphone,itwillshowupinthislist.
Thisindicatesnumberofmissedcallssincethelasttimeyouviewedthelist.
22
ExampleofMissedCallslog:
Youcansearchforacalleralphabeticallyornumerically–pressthebuttonbelowABCtotogglebetweenalphaandnumeric.YoucanviewanAllcallslog,whichincludescallsansweredandcallsmissed.Thedefaultviewismissedcalls.PressthebuttonbelowAllcallstoviewallcalls.
ExampleofAllcallslog:
23
Youcaneasilycallanumberlistedinthelog.Usethewheeltoscrollthelist.PressthebuttonbelowCall(highlightedingreen)tomakethecall.
24
PhoneContactsUsetheSelfCarePortaltoeasilyaddPersonalContactstoyourphone.ThisbecomesyourPersonalDirectoryonyourphone.ClickontheCreateNewContactbutton.
IntheRequiredDisplayNamefield,typetheFirstNameofthecontactyouwanttoadd.Alistofnameswillappear.Selectthecontactyouwanttoaddandthefieldswillbeautopopulated.YoumanuallyaddtheHomeandMobilenumbers.Whenyouarefinished,clickonSave.Note:TypingtheLastNameintheDisplayNamefieldwillfail.
Thereisn’taneasywaytoimportmultiplecontactsandyoucannotsetupapersonalcontactfromwithintheCallLog.
25
PhoneContactSearchBoxOnceyouhavecreatedContacts,ifthelistislongandyouwanttofindanametodeleteit,youcanusetheSearchBox.Youcantypeafewlettersorthefullfirstorlastnameinthesearchbox.
HOWTO:UsethePersonalDirectoryonyourDeskPhone
LogIntoyourPersonalDirectoryOnyourdeskphone,presstheDirectorybutton.
Nowrefertothescreenonyourphone.MakesurePersonaldirectoryishighlightedlikeisinthepicturebelow.Otherwise,usethecircle/ringwithdotsonyourphone(seebelow);pressthedotstomoveupanddowntohighlightthePersonalDirectory.
26
NowpressthecenterofthecircletoselectthePersonaldirectory.Forfirsttimeuse,youneedtoenteryourCWIDintheUserIDfield.EnterthePhoneServicesPINyoucreatedinthePINfield(Note:YousetthisPINunder“GeneralSettings:PhoneServicesPIN”thisisnotyourVoicemailPIN/password).Pleasenote,youmaybepromptedtologinagainatalatertimeduetoaphonesystemreboottoapplyanupdate/upgrade.
Usingthekeypadonyourphone,enteryourCWIDasyourUserID.
27
Example:ifyouneedthenumber1key,youpressthe1untiltheoneshowsup.Thenwaitasecondtoenterthenextnumber.
Ifyoumakeamistake,pressthebuttononthephonethatisjustbelowthebackspacekeyonthescreen(seebelow).
28
TomovetothePINfield,pressthebottomdotonthewheel.
NowenteryourPhoneServicesPIN.Note:YousetthisPINunder“GeneralSettings:PhoneServicesPIN”thisisnotyourVoicemailPIN/password.Usethenumberkeypadonthephone.YouonlyneedtopressthekeyonceforanumberwhenenteringthePIN.(NotlikeyoudidpreviouslyfortheUserID).
Nowsubmityourentry:PressthebuttonjustbelowtheSubmittoenteryourPersonalAddressbook.
29
MakingaCalltoSomeoneinyourPersonalDirectoryWiththeSelectPersonalAddressBookhighlighted,pressthecenterofthewheelonthephone.
Thesearchscreenappears.PressthebuttonbelowSubmittoseeyourlistofcontacts.Usetheupanddowndotsonthewheeltoselectthepersonyouwanttocall.ThenpressthebuttonbelowSelectonthescreen.
Usetheupanddowndotsonthewheeltoselectwhichphonenumberforthecontactyouwanttouse.ThenpressthebuttonunderDialonthescreen.
30
PersonalFastDialsinthePersonalDirectoryPersonalFastDialsissimilarbutdifferentfromSpeedDialnumbers.FormoreinformationonhowtousePersonalFastDialNumbersgototheCISCOonlineuserguidehere:http://web.peralta.edu/it/files/2011/02/Cisco-Unified-IP-Phone-8841-8851-and-8861-User-Guide.pdf
LogOutofPersonalDirectoryHighlightLogOutandpressthebuttonbelowSelect.ThenpressthebuttonbelowOK.ThenpressthebuttonbelowExituntilyouarebacktoyourmainscreenonyourphone.
31
CallForwarding
ClicktoplaceacheckmarkintheboxnexttoForwardallcallsto:toforwardallcallsunderallcircumstancestovoicemailorthephonenumberyouenter.ToconfigureAdvancedcallforwardingrules,unchecktheboxnexttoForwardallcallsto:ClickonthelittlearrownexttoAdvancedcallingrulestorevealthecustomcallforwardingsettings.Clickontheboxnexttoeachsettingforthecheckmarktoappear,toactivatethesetting.
32
Keepvoicemailorenteranewphonenumber.Thephonenumberneedstobeprecededby“91”.Example:916501231234MakesuretoclickonSave.
MoreAboutCallForwardingYoucanforwardcallsusingyourdeskphoneorsoftware-basedphone.
DeskPhoneIfyounoticenocallsarecominginorsomeonetellsyoupeoplearecallingyoubuttryingtoreachyou,youmayhavesetupcallforwardingunknowingly.Unfortunately,itseemsabitoppositeoflogiconthedeskphoneregardingcallforwarding.Ifyousee“Forwardall”atthebottomofyourLCDscreen,thismeansCallForwardingisOFF.Ifyousee“Forwardoff“atthebottomofyourLCDscreen,thismeansCallForwardingisON.ToTurnOffCallForwarding,pressthebuttonbelow“Forwardoff”.Thereisnootherindicatorcallforwardingison.
Software-basedphoneForsoftware-basedphones,atthebottomleftofthemainscreen,clickonthedownarrownexttothecomputericontorevealtheoptions.
33
IMandAvailabilityTab
YoucanturnonDoNotDisturb(DND)onyourphoneviatheSelfCarePortal.
SelectonthecheckboxthenontheSavebutton.
StatusPolicyAcalendarconnectionbetweentheCISCOphonesystemandtheDistrictemailsystem,Exchange/Outlook/OWAwasnotpurchased.Ignorethissetting.
34
GeneralSettingsSelecttheGeneralSettingstabatthetop.
Language LanguagehasbeensetbytheAdministrator
Client/PortalPassword YouareusingyourMyPortalIDandpasswordfortheSelfCarePortalsothisdoesnotapply
PhoneServicesPINUnderPhoneServicesPIN,typeinaPIN.YoumayusethesamePINsetforyourvoicemailbox.ThisPINwillbeusedtoaccessyourPersonalDirectoryonyourDeskPhone
35
DisplayNameThiscannotbemodified.
ConferenceNowSincetheDistrictdidnotpurchasetheWebxservicewiththenewtelephonesystem,thisfeatureisnotactive.TheDistrictusesZOOMvideoconferenceservices:http://ets.fhda.edu/getting-help/staff/_documents/zoom.html
SignoutoftheSelfCarePortalGotoyournameatthetoprightandselectonthedownarrow.SelectSignOut.
36
IfyoureceiveanerrormessageafterloggingoutoftheSelfCarePortalsuchastheonebelow,justignoreit:
Software-BasedPhonesUsingYourComputer-CISCOJabberOnceyouhaveloggedintotheSelfCarePortal,thescreenbelowwillappear.Ifyouhaveasoftware-basedphone,youwillseetheCISCOJabbericon.
SpeedDialNumbersYoucannotsetupspeeddialsonasoftware-basedphone.UsetheContactsListinJabber.
AddingandAccessingPersonalContactsContactsaddedheredonotshowupinyourJabbercontacts.YoucreatenewcontactswithintheJabberApp.
CallForwardingAtthebottomleftofthemainscreen,clickonthedownarrownexttothecomputericontorevealtheoptions.