ciss ciss bang bang pip divall clinical librarian service manager university hospitals of leicester...
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CISS CISS Bang Bang
Pip DivallClinical Librarian Service
ManagerUniversity Hospitals of Leicester NHS
Trust
Beginnings
• Library team merged with eLearning team April 2010 under new “Learning Information and Knowledge (LInK) Manager”
• Opened up options for working with developers in the team
At the same time…
• Repetition of literature search requests
• Library users losing results emails/print outs
• Standardise output • Expansion of service – training and
quality assurance
How to solve the problem
• Create a database to store search requests and results
• Use an email template so most of the hard work is done for you
And so…
• CISS – Clinical Information Search System is born.
CISS
• System allows search question to be inputted, along with – How & where the search is received – what search is for e.g. urgent patient
care, audit etc– When required – Format to be sent in – print or email
Features
• Automatically populates template with resources searched, disclaimer, question as inputted, links to hierarchy used
• All you need do is attach results & other documents and write the CL evidence summary
• Emails user directly and copies to the responder
Feedback
• Version 2.0• Wanted style feedback
– Timeliness– Quality– Impact– Free text: A++++ Would search again!
• Can send reminders if necessary
Feedback
Statistics
• Able to report on all the aspects of searches done on monthly basis
• Able to report on feedback and impact of care
• Some parts of this still in development
More restructuring
• December 2010 funding secured for 2 posts and for 1 Clinical Librarian team lead (promotion)
• CISS Officers – Clinical Information Search Service Officers– To support the Clinical Librarian team at
UHL
Clinical Librarian Service Manager
• Player-manager role• Leading on strategic direction of the
team• Line management of 2 CLs plus 2
CISS Officers• Reporting to LiNK team manager
Role of the CISS Officers
• Compiling in depth Current Awareness bulletins and Guidance Summaries
• Retrieving full text articles from CL literature searches when requested
• Assisting on conference and study day organisation
• Receiving training in aspects of the CL role
Future Developments
• Continue to improve CISS system• Use feedback to improve and further
raise profile of CL service within the Trust
• Develop a career structure for Clinical Librarians within UHL
With thanks to
• Amit Dhamu, Multimedia Developer, LInK Team
• Dean Evans, LInK Team Manager